[Tazdrh]

Naat,

No this is not a corporate machine. Yes I will be able to reinstall it. I work for a university and have permission to use this software.

 

 

Thanks

David

Edited by Tazdrh, 02 September 2014 - 05:32 PM.

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High five, I am a lecturer

 

Please try to boot-up in safe mode (using F8) and from Control Panel try to uninstall Symantec Endpoint Protection.

[Naathim]

High five, I am a lecturer

 

Please try to boot-up in safe mode (using F8) and from Control Panel try to uninstall Symantec Endpoint Protection.

[Tazdrh]

Naat,

High Five..I have tried starting the machine in safe mode it has been running for almost 12 hours  on loading  files. I am giving it a little more time to load. will let you know once it loads.

 

Thanks

David

[Naathim]

Hi

Let me know if you were able to uninstall Symantec Endpoint Protection.

Cheers,
Naat

[Tazdrh]

Naat,

I have never been able to get the machine to load.

[Naathim]

OK, let's try this one.
Boot your machine from your pendrive exactly like prior and access the command prompt. This time though instead of FRST please type in this command there:

sfc /scannow /offbootdir=Y:\ /offwindir=C:\windows

and press Enter.
 
Note there are "spaces", as shown below in red:
sfc_/scannow_/offbootdir=Y:\_/offwindir=C:\windows

Edited by Naathim, 05 September 2014 - 01:00 AM.
corrections

[Tazdrh]

Naat,

the is what it tells me when I type the command in.

 

windows resource protection could not start the repair service

 

Thanks

David

[Naathim]

Hi Dave

 

 

Once again boot inte recovery mode.

 

This time enter that command:

chkdsk c: /x

note the spaces:

chkdsk_C:_/x

[Tazdrh]

Naat,

 

what info you need from the chkdsk  at the end  it said failed to transfer logged messages to the event log with status 50

[Naathim]

Dave, I start thinking that really we need a technician here. I suspect that your hard drive is almost dead...

 

GIve me some time to consult it  with a freind of mine.

[Tazdrh]

Naat,

I was thinking the same but never had one act this way. will wait for your reply.

 

Thanks

David

[Naathim]

Do you have the PuppyLinux CD I told you to burn for your backup?

[Tazdrh]

yes I do

[Naathim]

Try to boot your machine using it.
 
Find & access this folder:
Program Files (x86)\ESET\ESET Online Scanner
 
Find there:

• log.txt file
• Quarantine folder

Copy them to your operational machine. Zip the Quarantine folder.
Next please upload these two files to this channel for the analysis:
http://www.bleepingc...php?channel=173

 

Report when done.

[rshaffer61]

Hello my name is Ron and I will try to add to the help for you. Please do the following and let us know what the results are.

Run hard drive diagnostics: http://www.tacktech....ay.cfm?ttid=287
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (chose "Write image file to disc" option), and make the CD bootable.

NOTE. If your hard drive is made by Toshiba, try the Hitachi DFT CD Image version of the software

Thanks to Broni for the instructions