This has occurred a few times. I will give the last example of a page which made my computer reboot. It was a page called replacemyjob.net I have looked at other videos from this person and they worked fine. I think these videos are connected with something called infusionsoft.
When the computer shuts down. It restarts and you see the 'blue screen' then it asks which mode I want to start in.
I went to 'Staples' and asked about my situation. One person said I didn't have enough power or memory another said it was caused by a virus. I just clicked 'my computer' to look at the 'system information' and noticed the 'rating' it said the Windos experience index needed to be refreshed. So I clicked it and the computer rebooted in the same way I have described.
Clicking videos causes my computer to shutdown and reboot.
Posted 04 July 2014 - 10:42 AM
Posted 04 July 2014 - 11:52 AM
I will try and assist you with this.
I have a theory, which hopefully will sort out both problems as I believe they are related.
What computer do you have? Is it a desktop or laptop? What is the make and model?
Posted 04 July 2014 - 12:22 PM
Thank you Ruggie UK,
I have a Dell Optiplex GX520 desktop.
Service Pack 1
Pentium CPU 2.80Ghz
If any of that is useful?
Posted 04 July 2014 - 12:35 PM
Yes thanks. I believe this is a video driver issue, although I can't be sure. We need to eliminate this before looking at other possible causes.
Please do the following:
- Right Click on Computer
- Click Properties.
- Go to the tab Device Manager
- Click the Little arrow next to Display Adapters
It should say something like Intel GMA 950
What exactly does it say?
Posted 04 July 2014 - 12:55 PM
Do you know if you have Windows 7 32 bit or 64 bit?
If 32 bit, download the driver from here http://www.nvidia.co...spx/57491/en-us
If 64 bit download the driver from here http://www.nvidia.co...spx/57492/en-us
If you arent sure which version you are running, the following will tell you:
- Open System by clicking the Start button , right-clicking Computer, and then clicking Properties.
- Under System, you can view the system type.
Posted 04 July 2014 - 12:58 PM
It looks like you have an Intel 945 built in GPU and an add-in Nvidia card.
I am presuming that you are currently using the Nvidia so when you have downloaded the correct driver, install, let it reboot and then try the Windows Experience Index again.
Posted 04 July 2014 - 02:01 PM
* I have updated the 32-bit driver
* Under 'Control Panel\System and Security\System' I clicked to refresh the 'Windows Experience Rating' It rebooted as before.
* I went back to 'replacemyjob.net' and as before the computer shut down, restated with blue screen, etc. as before.
* Just to double check I did those steps again an got the same result.
Posted 04 July 2014 - 02:03 PM
Is the display connected to the Add-in Nvidia card or the on-board Intel video connector?
Posted 04 July 2014 - 02:13 PM
Sorry, I am not following your last question.
Could you clarify, to help me understand how to figure out where it is connected?
How can I tell if the display connected to the Add-in Nvidia card or the on-board Intel video connector?
Edited by My name is Earl, 04 July 2014 - 02:42 PM.
Posted 04 July 2014 - 06:03 PM
I am not sure if there is a distinction, but normally it is attached to the 'red area' but I connected it to the 'yellow area' and found that I see a desktop without icons of any sort and when I right click it seems to show that I can do something with NVIDIA perhaps load it, I am not entirely sure what I can do in that connection. As I say normally it attaches in the read area.
Edited by My name is Earl, 04 July 2014 - 06:54 PM.
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