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Clicking videos causes my computer to shutdown and reboot.


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#1
My name is Earl

My name is Earl

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Hello all,

This has occurred a few times. I will give the last example of a page which made my computer reboot. It was a page called replacemyjob.net I have looked at other videos from this person and they worked fine. I think these videos are connected with something called infusionsoft.

When the computer shuts down. It restarts and you see the 'blue screen' then it asks which mode I want to start in.

I went to 'Staples' and asked about my situation. One person said I didn't have enough power or memory another said it was caused by a virus. I just clicked 'my computer' to look at the 'system information' and noticed the 'rating' it said the Windos experience index needed to be refreshed. So I clicked it and the computer rebooted in the same way I have described.

Thank you,

Earl.


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#2
ruggie_uk

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Hi Earl,

 

I will try and assist you with this.

 

I have a theory, which hopefully will sort out both problems as I believe they are related.

 

What computer do you have? Is it a desktop or laptop? What is the make and model?

 

Thanks.


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#3
My name is Earl

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Thank you Ruggie UK,

I have a Dell Optiplex GX520 desktop.
Windows 7
Service Pack 1
Pentium CPU 2.80Ghz
32-bit

If any of that is useful?
 


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#4
ruggie_uk

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Yes thanks. I believe this is a video driver issue, although I can't be sure. We need to eliminate this before looking at other possible causes.

 

Please do the following:

 

  • Right Click on Computer
  • Click Properties.
  • Go to the tab Device Manager
  • Click the Little arrow next to Display Adapters

It should say something like Intel GMA 950

 

What exactly does it say?


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#5
My name is Earl

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*Intel® 82945G Express Chipset Family
*NVIDIA GeForce 6200


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#6
ruggie_uk

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Do you know if you have Windows 7 32 bit or 64 bit?

 

If 32 bit, download the driver from here http://www.nvidia.co...spx/57491/en-us

 

If 64 bit download the driver from here http://www.nvidia.co...spx/57492/en-us

 

If you arent sure which version you are running, the following will tell you:

 

  • Open System by clicking the Start button 4f6cbd09-148c-4dd8-b1f2-48f232a2fd33_818, right-clicking Computer, and then clicking Properties.
  • Under System, you can view the system type.

 


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#7
ruggie_uk

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It looks like you have an Intel 945 built in GPU and an add-in Nvidia card.

I am presuming that you are currently using the Nvidia so when you have downloaded the correct driver, install, let it reboot and then try the Windows Experience Index again.


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#8
My name is Earl

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Hello again,

* I have updated the 32-bit driver
* Under 'Control Panel\System and Security\System' I clicked to refresh the 'Windows Experience Rating' It rebooted as before.
* I went back to 'replacemyjob.net' and as before the computer shut down, restated with blue screen, etc. as before.

* Just to double check I did those steps again an got the same result.

What's next?


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#9
Ztruker

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Is the display connected to the Add-in Nvidia card or the on-board Intel video connector?


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#10
My name is Earl

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Sorry, I am not following your last question.
Could you clarify, to help me understand how to figure out where it is connected?

How can I tell if the display connected to the Add-in Nvidia card or the on-board Intel video connector?


Edited by My name is Earl, 04 July 2014 - 02:42 PM.

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#11
ruggie_uk

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If the monitor cable is plugged in very close to the USB like where the yellow circle is on the attached pic then you are using on-board.

 

If it is plugged in near the red circle then it's the Nvidia.

 

rear.jpg

 

 


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#12
My name is Earl

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I am not sure if there is a distinction, but normally it is attached to the 'red area' but I connected it to the 'yellow area' and found that I see a desktop without icons of any sort and when I right click it seems to show that I can do something with NVIDIA perhaps load it, I am not entirely sure what I can do in that connection. As I say normally it attaches in the read area.


Edited by My name is Earl, 04 July 2014 - 06:54 PM.

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