Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Constant redirects, pop-ups, unable to use internet at times [Solved]


  • This topic is locked This topic is locked

#46
LiquidTension

LiquidTension

    Instructor

  • GeekU Moderator
  • 1,064 posts

That sounds good, Joanne. After completing the instructions above, only a few steps to remove the tools we've used remain. I would then suggest passing the computer back over. :)


  • 0

Advertisements


#47
jbcteacher

jbcteacher

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 197 posts

So weather is keeping me home...  :-)

 

Adobe...  The link gives me this message... Flash Player is integrated with Internet Explorer in Windows 8.
You do not need to install Flash Player.  What should I do???  I won't delete old version until you reply.  Thanks Adam.

 

 


  • 0

#48
jbcteacher

jbcteacher

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 197 posts

 Results of screen317's Security Check version 0.99.85 
   x64 (UAC is enabled) 
 Internet Explorer 11 
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
Ad-Aware Antivirus  
Windows Defender    
 Antivirus up to date!  
`````````Anti-malware/Other Utilities Check:`````````
 MVPS Hosts File 
 Spybot - Search & Destroy
 Java 7 Update 60 
  Adobe Flash Player  11.9.900.170 Flash Player out of Date! 
````````Process Check: objlist.exe by Laurent```````` 
 Malwarebytes Anti-Malware mbamservice.exe 
 Malwarebytes Anti-Malware mbam.exe 
 Spybot Teatimer.exe is disabled!
 Lavasoft Ad-Aware Antivirus Ad-Aware Antivirus 11.2.5952.0\AdAwareService.exe
 Lavasoft Ad-Aware Antivirus Ad-Aware Antivirus 11.2.5952.0\AdAwareTray.exe
 Malwarebytes Anti-Malware mbamscheduler.exe  
 Symantec Norton Online Backup NOBuAgent.exe 
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:  %
````````````````````End of Log``````````````````````
 


  • 0

#49
LiquidTension

LiquidTension

    Instructor

  • GeekU Moderator
  • 1,064 posts

Hi Joanne, 
 
Adobe Flash Player is built into Internet Explorer in Windows 8. 
 

What should I do???  I won't delete old version until you reply.  Thanks Adam.

Please check for and install the latest Windows Updates. After installation (or confirming there are no new updates), please proceed by removing the outdated version as instructed in STEP 2.


  • 0

#50
jbcteacher

jbcteacher

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 197 posts

Latest Windows updates have been installed previously and I removed the outdated file.


  • 0

#51
jbcteacher

jbcteacher

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 197 posts

I believe I've completed your steps.  I've used it a bit and it seems good.  :)  Also, we use CCleaner on this pc for junk folders and to keep the registry clean, is that ok???


  • 0

#52
LiquidTension

LiquidTension

    Instructor

  • GeekU Moderator
  • 1,064 posts

Hi Joanne,
 

I believe I've completed your steps.  I've used it a bit and it seems good.

Very good. I'm glad to hear!
 

Also, we use CCleaner on this pc for junk folders and to keep the registry clean, is that ok???

Using CCleaner to clean temp files and Internet browser caches/cookies is perfectly fine. However, I would suggest you avoid the built-in registry cleaner. Registry cleaners/optimization tools are potentially harmful, and may do more damage than good. Please refer to the following article for further information.

 
If you wish to remove Spybot, and replace Ad-Aware, I recommend following the steps below. You may find an improvement in performance after uninstalling the aforementioned software. Avast! anti-virus is my recommend choice of free anti-virus; however, if you would like a list of recommended free anti-virus software prior to installing a new anti-virus then that is fine; I am more than happy to provide multiple choices.

  • Press the Windows Key pdKOQKY.png + s on your keyboard at the same time. Type restore and click Create a restore point. Click Create, type a name and follow the prompts.
  • Press the Windows Key pdKOQKY.png + r on your keyboard at the same time. Type appwiz.cpl and click OK.
  • Search for Spybot, right-click and click Uninstall. Follow the prompts. 
  • Download the avast! anti-virus installation file to your desktop. Do not run the programme yet. 
  • Disconnect from the Internet, ensuring WiFi is not set to connect to a network automatically. 
  • Press the Windows Key pdKOQKY.png + r on your keyboard at the same time. Type appwiz.cpl and click OK.
  • Search for Ad-Aware, right-click and click Uninstall. Follow the prompts, and reboot your computer afterwards.
  • Please refer to the following article if issues arise during the uninstallation.
  • Note: Once uninstalled, you should remain disconnected from the Internet.
  • After rebooting, locate the avast! anti-virus installation file on your desktop, and double-click it.
  • Note: Watch out for a bundled offer to install Google Chrome/Toolbar. Uncheck any such offer if you do not wish to install the software.
  • I recommend opting for a custom installation, and only selecting components you intend to use. For example, I would recommend unchecking the following:
    • Mail Shield (if you do not use an Email client - eg. Mozilla Thunderbird). 
    • avast! Remote Assistance (if you intend on using online communities for malware-related problems). 
    • SecureLine (if you do not connect to unsecure wireless networks). 
    • avast! gadget.
    • Any languages other than the language you intend to use. 
  • Follow through with the installation process. Once completere-connect to the Internet. Ensure the programme is updated by visiting theSettings tab.
  • You will be prompted to run a scan. Only do so once avast! is updated.
  • You will be required to register. This is a simple (free) process, and only requires your email-address, and other basic information. 
  • Voice notifications can be disabled by clicking Settings > Sounds > Disable avast! sounds OK.
     

After completing the above (or deciding to stick with Spybot/Ad-Aware), please complete the following steps to remove the tools we have used. Instructions on manually uninstalling ESET Online Scan can be found at the bottom of STEP 2.
 
 
STEP 1
Z2qgMOy.png OTL

  • Please download OTL and save the file to your desktop.
  • Double-click OTL.exe to run the programme. Ensure all other windows are closed
  • Copy the entire contents of the codebox below and paste into the 1wDyQ2v.png textbox.
    :OTL
    
    :Commands
    [emptytemp]
    [emptyjava]
    [clearallrestorepoints]
  • Click the j7yFJut.png button.
  • Let the programme run and reboot your computer if prompted
     

STEP 2
AFZxnZc.jpg DelFix

  • Please download DelFix and save the file to your Desktop.
  • Double-click DelFix.exe to run the programme.
  • Place a checkmark next to the following items:
    • Activate UAC
    • Remove disinfection tools
    • Create registry backup
    • Reset System Settings
  • Click the Run button.

-- This will remove the specialised tools we used to disinfect your system. Any leftover logs, files, folders or tools remaining on your Desktop which were not removed can be deleted manually (right-click the file + delete). ESET Online Scan can be uninstalled manually (if still present) by typing appwiz.cpl, clicking OK, searching for ESET and double-clicking.
 
--- Malwarebytes Anti-Malware will still be present on your computer. I recommend keeping this programme, updating and scanning with it once a week to maintain security on your computer. If you do not wish to keep this programme on your computer, you can uninstall it by pressing the Windows Key pdKOQKY.png + r on your keyboard at the same time, typing appwiz.cpl, clicking OK and searching for Malwarebytes.

 
======================================================
 
All Clean!
Congratulations, your computer appears clean!   thumbup.gif
I no longer see signs of malware on your computer, and feel satisfied that our work here is done. Below I have compiled a list of resources you may find useful. The articles document information on computer security/maintenance, common infection vectors and how you can stay safe on the Internet.

The following security/maintenance programmes come highly recommended in the security community.

  • JEP5iWI.png Web of Trust (WOT) is a browser add-on designed to alert the user before interacting with a potentially malicious website. 
  • 6YRrgUC.png Malwarebytes Anti-Malware Premium incorporates real-time protection and is designed to run alongside your anti-virus. 
  • j1OLIec.png SpywareBlaster is a form of passive protection, designed to block the actions of malicious websites and tracking cookies.
  • A5RLVbX.png CCleaner (portable) is a handy temp file cleaner. Avoid the built-in registry cleaner => see this article for information. 
  • DgW1XL2.png Secuina PSI will scan your computer for vulnerable software that is outdatedand automatically find the latest update for you.
  • jv4nhMJ.png NoScript is a Firefox add-on that blocks the actions of malicious scripts by using whitelisting and other technology. 
  • KsUqI5A.png AdBlock is a browser add-on that blocks annoying banners, pop-ups and video ads.
     

Wary of a particular file/website? Need a second opinion? Scan the file/URL using these free online scanner services:

-- Should you have any questions on the above tools, or computer security in general, please feel free to ask
 
 
======================================================
 
Please confirm you have no outstanding issues, and are happy with the state of your computer. Once I have confirmation things are in order, we can wrap things up and I will close this thread. 
 
Thank you for using Geeks to Go.
 
Safe Surfing. 
Adam (LiquidTension).


  • 0

#53
jbcteacher

jbcteacher

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 197 posts

I deleted Spybot and AdAware.  In process of running the Avast, I got a set up error. 

 

17:08:31Infoinstcont[6184,6348]--
17:08:31Infoinstcont[6184,6348]2014/07/11 17:08:31 START: Avast installer/updater
17:08:31Infoinstup[6184,6348]Command: '"C:\Users\Jarrett\AppData\Local\Temp\_av_iup.tm~a06308\instup.exe"  /edition:1 /prod:ais /sfx:lite /sfxstorage:C:\Users\Jarrett\AppData\Local\Temp\_av_iup.tm~a06308 '
17:08:31Infoinstup[6184,6348]CPU: Intel® Core™ i3-3217U CPU @ 1.80GHz,4
17:08:31Infoinstup[6184,6348]OS: Windows 8.1 x64
17:08:31Infoinstup[6184,6348]Memory: 29% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:4098656/4194176K free
17:08:31Infoinstup[6184,6348]DISKs: C:\ - 129GB free / 450GB total
17:08:31Infoinstup[6184,6348]Running module version: instup.exe - '9.0.2021.515'
17:08:31Infoinstup[6184,6348]Running module version: Instup.dll - '9.0.2021.515'
17:08:31Infosimutex[6184,6348]Checking for the mutex ownership.
17:08:31Infosimutex[6184,6348]The mutex is signaled. We are owners of the mutex.
17:08:31Infoguiwizard[6184,6348]Running module version: HTMLayout.dll - '3.3.3.22'
17:08:31Infoguiwizard[6184,6348]Loaded module version: C:\Users\Jarrett\AppData\Local\Temp\_av_iup.tm~a06308\HTMLayout.dll - '3.3.3.22'
17:08:31Infoguiwizard[6184,6348]Setup gui was successfully started.
17:08:31Infoinstupcore[6184,6348]Setup update has started.
17:08:31Infoservers[6184,6348]Server definition(s) loaded for 'C:\Users\Jarrett\AppData\Local\Temp\_av_iup.tm~a06308\servers.def': 29 (maintenance:0)
17:08:31Infoservers[6184,6348]ChooseServer: selected server 'Download r4698476 AVAST9 Server' with current url 'http://r4698476.iavs...vast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
17:08:31Errordldwrap[6184,6348]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://r4698476.iavs...servers.def.vpx'. Next try: 1
17:08:31Infoservers[6184,6348]ChooseServer: selected server 'Download j1643079 AVAST9 Server' with current url 'http://j1643079.iavs...vast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
17:08:33Errordldwrap[6184,6348]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://j1643079.iavs...servers.def.vpx'. Next try: 2
17:08:33Infoservers[6184,6348]ChooseServer: selected server 'Download r4698476 AVAST9 Server' with current url 'http://r4698476.iavs...vast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
17:08:35Errordldwrap[6184,6348]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://r4698476.iavs...servers.def.vpx'. Next try: 3
17:08:35Infoservers[6184,6348]ChooseServer: selected server 'Download p8324798 AVAST9 Server' with current url 'http://p8324798.iavs...vast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
17:08:37Errordldwrap[6184,6348]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://p8324798.iavs...servers.def.vpx'. Next try: 4
17:08:37Infoservers[6184,6348]ChooseServer: selected server 'Download t0534956 AVAST9 Server' with current url 'http://t0534956.iavs...vast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
17:08:39Errordldwrap[6184,6348]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://t0534956.iavs...servers.def.vpx'. Next try: 5
17:08:39Infoservers[6184,6348]ChooseServer: selected server 'Download r4698476 AVAST9 Server' with current url 'http://r4698476.iavs...vast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
17:08:41Errordldwrap[6184,6348]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://r4698476.iavs...servers.def.vpx'. Next try: 6
17:08:41Infoservers[6184,6348]ChooseServer: selected server 'Download g9444479 AVAST9 Server' with current url 'http://g9444479.iavs...vast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
17:08:43Errordldwrap[6184,6348]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://g9444479.iavs...servers.def.vpx'. Next try: 7
17:08:43Infoservers[6184,6348]ChooseServer: selected server 'Download r4698476 AVAST9 Server' with current url 'http://r4698476.iavs...vast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
17:08:45Errordldwrap[6184,6348]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://r4698476.iavs...servers.def.vpx'. Next try: 8
17:08:45Infoservers[6184,6348]ChooseServer: selected server 'Download z5079819 AVAST9 Server' with current url 'http://z5079819.iavs...vast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
17:08:47Errordldwrap[6184,6348]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://z5079819.iavs...servers.def.vpx'. Next try: 9
17:08:47Infoservers[6184,6348]ChooseServer: selected server 'Download d7295596 AVAST9 Server' with current url 'http://d7295596.iavs...vast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
17:08:49Errordldwrap[6184,6348]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://d7295596.iavs...servers.def.vpx'. Next try: 10
17:08:49Infoservers[6184,6348]ChooseServer: selected server 'Download s6198429 AVAST9 Server' with current url 'http://s6198429.iavs...vast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
17:08:51Errorpkgengine[6184,6348]DownloadPackage(download): 'C:\Users\Jarrett\AppData\Local\Temp\_av_iup.tm~a06308\servers.def.vpx', ip: unknown, has failed with code: 41222 (0x0000A106) [Host unreachable]
17:08:51Infoservers[6184,6348]ChooseServer: selected server 'Download h1387531 AVAST9 Server' with current url 'http://h1387531.iavs...vast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
17:08:51Errordldwrap[6184,6348]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://h1387531.iavs...9x/prod-ais.vpx'. Next try: 1
17:08:51Infoservers[6184,6348]ChooseServer: selected server 'Download t0534956 AVAST9 Server' with current url 'http://t0534956.iavs...vast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
17:08:53Errordldwrap[6184,6348]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://t0534956.iavs...9x/prod-ais.vpx'. Next try: 2
17:08:53Infoservers[6184,6348]ChooseServer: selected server 'Download r2861235 AVAST9 Server' with current url 'http://r2861235.iavs...vast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
17:08:55Errordldwrap[6184,6348]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://r2861235.iavs...9x/prod-ais.vpx'. Next try: 3
17:08:55Infoservers[6184,6348]ChooseServer: selected server 'Download d0222099 AVAST9 Server' with current url 'http://d0222099.iavs...vast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
17:08:57Errordldwrap[6184,6348]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://d0222099.iavs...9x/prod-ais.vpx'. Next try: 4
17:08:57Infoservers[6184,6348]ChooseServer: selected server 'Download x8492229 AVAST9 Server' with current url 'http://x8492229.iavs...vast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
17:08:59Errordldwrap[6184,6348]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://x8492229.iavs...9x/prod-ais.vpx'. Next try: 5
17:08:59Infoservers[6184,6348]ChooseServer: selected server 'Download j1643079 AVAST9 Server' with current url 'http://j1643079.iavs...vast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
17:09:01Errordldwrap[6184,6348]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://j1643079.iavs...9x/prod-ais.vpx'. Next try: 6
17:09:01Infoservers[6184,6348]ChooseServer: selected server 'Download y4958135 AVAST9 Server' with current url 'http://y4958135.iavs...vast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
17:09:03Errordldwrap[6184,6348]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://y4958135.iavs...9x/prod-ais.vpx'. Next try: 7
17:09:03Infoservers[6184,6348]ChooseServer: selected server 'Download z5079819 AVAST9 Server' with current url 'http://z5079819.iavs...vast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
17:09:05Errordldwrap[6184,6348]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://z5079819.iavs...9x/prod-ais.vpx'. Next try: 8
17:09:05Infoservers[6184,6348]ChooseServer: selected server 'Download d7295596 AVAST9 Server' with current url 'http://d7295596.iavs...vast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
17:09:07Errordldwrap[6184,6348]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://d7295596.iavs...9x/prod-ais.vpx'. Next try: 9
17:09:07Infoservers[6184,6348]ChooseServer: selected server 'Download v9849819 AVAST9 Server' with current url 'http://v9849819.iavs...vast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
17:09:09Errordldwrap[6184,6348]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://v9849819.iavs...9x/prod-ais.vpx'. Next try: 10
17:09:09Infoservers[6184,6348]ChooseServer: selected server 'Download g5335108 AVAST9 Server' with current url 'http://g5335108.iavs...vast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
17:09:11Errorpkgengine[6184,6348]DownloadPackage(download): 'C:\Users\Jarrett\AppData\Local\Temp\_av_iup.tm~a06308\prod-ais.vpx', ip: unknown, has failed with code: 41222 (0x0000A106) [Host unreachable]
17:09:11Errorpkgengine[6184,6348]LoadLatestProdAndParts: download product file 'prod-ais.vpx' has failed. Status: 41222 (0x0000A106) [Host unreachable]
 


  • 0

#54
jbcteacher

jbcteacher

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 197 posts

I deleted it, tried again, got the error and the log above is from the second attempt.


  • 0

#55
LiquidTension

LiquidTension

    Instructor

  • GeekU Moderator
  • 1,064 posts
Hi Joanne,

Please connect to the Internet, and retry the installation.

If you receive the error again, please download the avast! removal tool, run it, and then attempt to install avast! (whilst connected to the Internet).
http://www.avast.com...install-utility
  • 0

Advertisements


#56
jbcteacher

jbcteacher

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 197 posts

omgoodness... nothing is working...  I connected to the internet, tried to install advast...  had to register.  Went to Comcast.net, put in my credentials and it opens a new tab titled Xfinity Connect and just shows a blue circle... nothing else.  Can't access my email to open Advast.  I'm going to register it on another computer and continue.

 

 

sigh


  • 0

#57
jbcteacher

jbcteacher

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 197 posts
Avast found a threat. Now it is scanning the "boot sector"? If I remember correctly. Will continue in the morning.
  • 0

#58
jbcteacher

jbcteacher

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 197 posts

OTL won't download either.  It's like there is a setting that is keeping redirects from enabling... does that make sense?


  • 0

#59
jbcteacher

jbcteacher

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 197 posts

Its freezing/locking up quite a bit.


  • 0

#60
jbcteacher

jbcteacher

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 197 posts

Trying to install WOT... the screen says it isn't enabled.  When I look at I don't see a notification bar.  In internet options, it show's enabled...  I don't see a WOT toolbar


  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP