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Wireless modem not detecting networks


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#1
monkeyboyblues

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Running Windows XP.
Hardwre : wireless modem seems fine.
However it is not automatically locating networks and saying
"No wireless networks were found in range."

Thanks much!
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#2
phillpower2

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Hello monkeyboyblues,

 

Are you sure that it is not the computer that has the issue.

Have you tried a hard reset of the wireless device by leaving it unplugged for 5 minutes or so.

Had any hardware or software changes been made to a previously working device.

 

Please provide information about your computer, this includes is it a notebook or desktop, is it a custom build or brand name such as Dell or HP, if it is a brand name provide the model name or series number (not serial) if a custom build post the brand and model name or number for as much of the hardware as you can, providing these details will enable us to better assist you.


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#3
monkeyboyblues

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Yes I have done that and no h/s changes.
It's a Dell laptop Latitude D620.
The computer is definitely the problem.
Thanks.
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#4
monkeyboyblues

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Hi Phil you still there?
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#5
phillpower2

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Sorry for the delay, I had a rather hectic day yesterday and didn't touch a computer at all  :(

 

Thanks for clarifying that it is the notebook that has the problem  :thumbsup:

 

Couple of questions;

Is the wireless LED lit up on the notebook.

Is there a yellow ! or red X against the wireless device in the Device Manager.

Have you tried booting into Safe Mode with Networking.

Have you checked that the wireless device has not been disabled in the BIOS.

Have you tried using the notebook at a friends or relatives where there is a wireless network available.


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#6
monkeyboyblues

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Red x on icon.
No wireless LED light.
Checked BIOS = ENABLED
DON'T know how to do safe boot.
Thanks Phil
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#7
phillpower2

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No wireless LED could be a bad sign  :( please try the following;

Click "Start | All Program | Dell | Dell Wireless | Dell Wireless WLAN Card Utility" if the light remains off.
Click "Enable Radio" and then click "OK."

 

Restart the computer and keep tapping the F8 key where you should be given the option to boot into Safe Mode with Networking in the Advanced boot options.

 

You are welcome btw  :)


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#8
monkeyboyblues

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Will not allow me to click enable radio.
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#9
phillpower2

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Have you tried using the notebook at a friends or relatives where there is a wireless network available.

 

 

Is the above not an option to try.

 

Restart the computer and keep tapping the F8 key where you should be given the option to boot into Safe Mode with Networking in the Advanced boot options.

 

 

Did you try tapping the F8 key when you restarted the computer, it must be done before the Dell splash screen appears and up to the point before Windows loads, it can sometimes be tricky and take a few attempts.


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#10
monkeyboyblues

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Have tried it at 2 libraries and the same.

I booted into safe mode and when I go the
Dell wireless screen it shows "enable radio" clicked on and then immediately clicked off.
Again, it does not allow me to enable radio.

Edited by monkeyboyblues, 11 July 2014 - 06:24 AM.

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#11
phillpower2

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This suggests that the wireless card has failed and needs to be replaced, card here and fitting tutorial here

 

Do you happen to know anyone that has a wireless USB type dongle that you could try, an example device here

 

 
Go to Start, Run, CMD to open a command prompt:
 
Type the following command:
 
IPCONFIG /ALL
 
Right click in the command window and choose Select All, then press Enter.
Copy/Paste the results into your next reply for us please.

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#12
monkeyboyblues

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Sorry about the lapse. Here it is:

 

 

Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Administrator>IPCONFIG/ALL

Windows IP Configuration

        Host Name . . . . . . . . . . . . : latituded620
        Primary Dns Suffix  . . . . . . . :
        Node Type . . . . . . . . . . . . : Hybrid
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

        Media State . . . . . . . . . . . : Media disconnected
        Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Cont
roller
        Physical Address. . . . . . . . . : 00-15-C5-53-31-2A

Ethernet adapter Wireless Network Connection 3:

        Media State . . . . . . . . . . . : Media disconnected
        Description . . . . . . . . . . . : Dell Wireless 1490 Dual Band WLAN Mi
ni-Card
        Physical Address. . . . . . . . . : 00-16-CF-6B-06-02

C:\Documents and Settings\Administrator>


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#13
phillpower2

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Do you happen to know anyone that has a wireless USB type dongle that you could try, an example device here

 

 

Have you tried connecting to the internet using the ethernet port.

 

What AV protection and Firewall do you have.


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