[Code2200]

Hey my norton started freaking out today. I checked the forums and was directed here for assistance. Please help

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Hi there, first I will need to take a look at your system

Download OTL to your Desktop
Secondary link

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  
  
• Select All Users
• Select LOP and Purity
• Under the Custom Scan box paste this in
  
  netsvcs
  BASESERVICES
  %SYSTEMDRIVE%\*.exe
  c:\program files (x86)\Google\Desktop
  c:\program files\Google\Desktop
  dir "%systemdrive%\*" /S /A:L /C
  /md5start
  rpcss.dll
  /md5stop
  CREATERESTOREPOINT
• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Attach both logs

THEN

Download aswMBR.exe ( 4.5mb ) to your desktop.
Double click the aswMBR.exe to run it.
You may be offered the option of using virtualisation, accept that
When it offers to download the virus database allow that as well
Click the "Scan" button to start scan




On completion of the scan click save log, save it to your desktop and post in your next reply

[Essexboy]

Hi there, first I will need to take a look at your system

Download OTL to your Desktop
Secondary link

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  
  
• Select All Users
• Select LOP and Purity
• Under the Custom Scan box paste this in
  
  netsvcs
  BASESERVICES
  %SYSTEMDRIVE%\*.exe
  c:\program files (x86)\Google\Desktop
  c:\program files\Google\Desktop
  dir "%systemdrive%\*" /S /A:L /C
  /md5start
  rpcss.dll
  /md5stop
  CREATERESTOREPOINT
• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Attach both logs

THEN

Download aswMBR.exe ( 4.5mb ) to your desktop.
Double click the aswMBR.exe to run it.
You may be offered the option of using virtualisation, accept that
When it offers to download the virus database allow that as well
Click the "Scan" button to start scan




On completion of the scan click save log, save it to your desktop and post in your next reply

[Essexboy]

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