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HP All-in-One printer will not scan to computer

HP printer HP computer

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#136
ridethewave

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#137
donetao

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Hello! looks like you have the recovery partition!! You will lose all your data( pictures Ect) make sure you save your data to a external drive if you decide to restore to factory. This will take you back to like your PC was on the first day. You will have a lot of window up dates to down load and any programs that you have installed. You will have a fresh PC when you get done. It's a little work, but you will have a fresh machine to work with.

Maybe Phill will have some suggestions latter.

Good luck!!

http://h10025.www1.h...us&dlc=en&lc=en


Edited by donetao, 10 July 2014 - 03:11 PM.

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#138
phillpower2

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If you have not done so already but are able to please try installing the printer on another computer using the same USB cable and software and let us know what happens, alternatively try installing another printer on your computer if you can and see if that goes ok.

 

It is getting late here in the UK so going offline now but will be back around 4.30pm tomorrow.


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#139
ridethewave

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I was able to install the printer on my laptop, no problem.

I tried to install another printer (HP OJ6400) that did not install.

Edited by ridethewave, 16 July 2014 - 06:36 AM.

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#140
donetao

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Hello!! IMHO, it's time to save your data and use the recovery partition to restore to factory. I'm thinking those snake oil programs have corrupted your registry.

Some times you just have to bite the bullet and start over. It will take a little time, but it's not that bad. I have started over a couple of times.

You will have a brand new PC to work with. :yeah:

Please wait for Phil to advise. He's the man. A very busy man, but he will reply!


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#141
phillpower2

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Hello folks,

 

ridetheway, in view of your edited reply #139 I fear that donetao is correct and a fresh start may be the way forward, I would ask that you try one other suggestion first though and that is Windows Repair (All In One) disregard the step #1 though as that is outside of the remit of anyone here at GTG other than the trained malware staff.


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#142
donetao

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Hello! I have that software saved in my down loads. I have never used it. I have seen it recommended a lot!

It's worth a shot!! :wave:  Hey Phill!


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#143
ridethewave

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Hello!! IMHO, it's time to save your data and use the recovery partition to restore to factory. I'm thinking those snake oil programs have corrupted your registry.
Some times you just have to bite the bullet and start over. It will take a little time, but it's not that bad. I have started over a couple of times.
You will have a brand new PC to work with. :yeah:
Please wait for Phil to advise. He's the man. A very busy man, but he will reply!


I was unsuccessful with All-in-One fixing the problem. I think it is time to start over. I need your help guiding me through the process. What do I lose when I start over?
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#144
donetao

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Hello!! IMHO, it's time to save your data and use the recovery partition to restore to factory. I'm thinking those snake oil programs have corrupted your registry.
Some times you just have to bite the bullet and start over. It will take a little time, but it's not that bad. I have started over a couple of times.
You will have a brand new PC to work with. :yeah:
Please wait for Phil to advise. He's the man. A very busy man, but he will reply!


I was unsuccessful with All-in-One fixing the problem. I think it is time to start over. I need your help guiding me through the process. What do I lose when I start over?

 

Hello! Please follow the procedure here! You will lose all windows updates. Any programs you have added. You will have a brand new OS!

If you are unable to restore to factory with this procedure, Phil can help you restore Windows with the CD he had you create.

http://h10025.www1.h...FdOyTsQRkVzY.yA

 

  • Factory Reset: Factory Reset removes all partitions, reformats the entire hard drive, reinstalls the original operating system, and reinstalls all the original hardware drivers and software. This option also recreates the required Recovery partition (usually D:) and UEFI partition (usually E:) and reinstalls the required software.
    The Factory Reset option returns all of the notebook's software to the condition it was in at the time of purchase. All user changes or additions are removed.

Edited by donetao, 16 July 2014 - 06:35 PM.

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#145
ridethewave

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What program do you use to backup your computer? I just bought a 4t external hd and is did not come with a backup program.

Chris
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#146
donetao

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I use Macrium Reflect! I have used it for years and it has never let me down. Very user friendly even though it can seem a little intimating at first.

You can down load it from File-Hippo. File-Hippo does not use down load managers. Down Load Managers will try to install PUP's on your PC.http://filehippo.com...macrium_reflect

This link should explain Macrium Reflect. If you have questions, I will try my best to answer them!

http://www.macrium.com/help.aspx

I will try to use the PSR in windows 7 to create a zip file. It may be to large to attach , but will give it a try and post it on my next reply if it works.

donetao!


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#147
donetao

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Hello Chris!!

 

 It's this simple!! This zip was made with Windows PSR; another feature Geeks don't use, just like Reliability Monitor. :laughing:

I try my best to introduce these features, but so far I seem to be drawing blanks.

If you have any questions about MR, let me know!

How to use PSR Windows 7

http://windows.micro...-steps-recorder

The above link is what I used to create the zip file. A very handy feature that no one uses!!

Attached Files


Edited by donetao, 18 July 2014 - 04:52 PM.

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#148
ridethewave

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How long did it take to create your backup on your computer?
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#149
donetao

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How long did it take to create your backup on your computer?

It usually takes around 20 minutes. I have a 500GB HD. Here is a screen shot of my external drive. You can see I have several. I leave the old ones and delete the ones in the middle when I get what I think are to many.

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  • Capture48.JPG

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#150
ridethewave

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I'm unable to restore my hd. Any ideas what I'm doing wrong?

Attached Thumbnails

  • Backup.JPG
  • Backup2.JPG
  • Backup3.JPG

Edited by ridethewave, 26 July 2014 - 07:10 PM.

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