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HP All-in-One printer will not scan to computer

Started by ridethewave , Jun 08 2014 02:33 PM
HP printer HP computer

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#16
rockmilk
Posted 09 June 2014 - 06:58 PM

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Ok, hold on before reinstalling.....

 

 

Use the all in one tool now.....

 

 

 

Note: Whilst running this tool, your anti-virus must be disabled.

Can you please download the All in one Repair tool.

  • Once it has downloaded, right-click it and select Run as administrator (xp users doulbe click)
  • Once it is open, select Step 4 from the tabs along the top.
  • Create a backup of your registry by selecting Backup
  • After that has finished, click on the Start Repairs tab, and select Start
  • Make sure the boxes shown in the following screenshot are selected:

eVQ72iL.png

 

 

Reboot the machine a couple of times after.

 

Now upload a new minitoolbox log prior to reinstalling the software.


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#17
ridethewave
Posted 09 June 2014 - 07:33 PM

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Backup has been running for eighteen minutes now, is that normal?


Edited by ridethewave, 09 June 2014 - 07:39 PM.

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#18
ridethewave
Posted 10 June 2014 - 06:05 AM

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FYI, I don't know if it means anything but the "Device Manager" is still showing about one hundred (100) printer files in error.  I haven't installed the printer program yet.  Also, in the bottom tray, it shows it is trying to install a driver, then unable to install driver.


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#19
ridethewave
Posted 10 June 2014 - 06:21 AM

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I'm unable to post the mini tool box results.  I can paste it but when I try to post it, it just says "saving to post".


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#20
rockmilk
Posted 10 June 2014 - 02:59 PM

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I am glad you have not reinstalled the program yet as we are not quite ready. :)

 

Ok, for now lets remove all of your old usb drivers.

 

 

Let me know if this clears the issues in device manager.

 

Download this tool to the machine in question unzip it to the desktop.
drivecleanup.zip

CLICK HERE to determine whether you're running 32-bit or 64-bit for Windows.

You must drag the .exe out of the folder that contains it, to the desktop, placing the folder into the system32 folder will not work it must be the .exe

Move the 32 or 64 bit version of DriveCleanup.exe to C:\Windows\System32 Folder.
To do this hit the windows key and r at the same time, and type the File Location C:\Windows\System32 in the run box, hit enter.
Drag the 32 or 64 bit version of DriveCleanup.exe from the desktop into the C:\Windows\System32 Folder.

.Then Close all applications power your machine down, remove all usb devices except keyboard and mouse.
Turn the machine back on.
Open a command prompt by hitting the windows key and r at the same time and type cmd into the run box and hit enter.
For Windows Vista and later, you will need to open an Elevated Command Prompt
Once the CMD window opens Type or copy and paste drivecleanup.exe Hit enter.
This will clear all old usb drivers on your machine and hopefully help your issue.


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#21
rockmilk
Posted 10 June 2014 - 03:00 PM

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After you have completed the above steps lets see that minitoolbox log please.

 

Attach it or post it here and send me the link.

http://pastebin.com/


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#22
rockmilk
Posted 10 June 2014 - 03:48 PM

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Also can you tell me if you were able to run the all in one repair tool please.


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#23
ridethewave
Posted 10 June 2014 - 10:38 PM

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I believe I got it, but the "Device Driver" has not changed.  I posted that was titled Windows Log.  Did you want all of the files?


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#24
rockmilk
Posted 11 June 2014 - 05:23 AM

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Lets see an autoruns log please.

 

Download Autoruns and Autorunsc Unzip it to your desktop and then double click autoruns.exe After the scan is finished then click on File>>>>>>>>>>>Save The default name will be autoruns.arn make sure to save it as Autoruns.txt under the file type option. in other words make sure it is a .txt file instead of .arn Attach the text in your next reply.


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#25
ridethewave
Posted 11 June 2014 - 07:01 AM

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"HKLM\System\CurrentControlSet\Control\Terminal Server\Wds\rdpwd\StartupPrograms" "" "" "" "6/10/2014 8:57 PM"
+ "rdpclip" "" "" "File not found: rdpclip" ""
"HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run" "" "" "" "6/10/2014 8:56 PM"
+ "HotKeysCmds" "hkcmd Module" "Intel Corporation" "c:\windows\system32\hkcmd.exe" "3/19/2012 3:18 PM"
+ "IgfxTray" "igfxTray Module" "Intel Corporation" "c:\windows\system32\igfxtray.exe" "3/19/2012 3:18 PM"
+ "Persistence" "persistence Module" "Intel Corporation" "c:\windows\system32\igfxpers.exe" "3/19/2012 3:17 PM"
"HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run" "" "" "" "6/11/2014 5:40 AM"
+ "Adobe ARM" "Adobe Reader and Acrobat Manager" "Adobe Systems Incorporated" "c:\program files (x86)\common files\adobe\arm\1.0\adobearm.exe" "11/21/2013 9:56 AM"
+ "BCSSync" "Microsoft Office 2010 component" "Microsoft Corporation" "c:\program files (x86)\microsoft office\office14\bcssync.exe" "1/21/2010 6:19 PM"
+ "BrowserSafeguard" " " "" "c:\program files (x86)\browsersafeguard\browsersafeguard.exe" "4/29/2014 2:01 AM"
+ "iTunesHelper" "iTunesHelper" "Apple Inc." "c:\program files (x86)\itunes\ituneshelper.exe" "5/26/2014 6:38 PM"
+ "QuickTime Task" "QuickTime Task" "Apple Inc." "c:\program files (x86)\quicktime\qttask.exe" "1/13/2014 6:15 PM"
"HKLM\SOFTWARE\Microsoft\Active Setup\Installed Components" "" "" "" "6/10/2014 8:56 PM"
+ "Microsoft Windows" "Windows Mail" "Microsoft Corporation" "c:\program files\windows mail\winmail.exe" "7/13/2009 4:58 PM"
"HKLM\SOFTWARE\Wow6432Node\Microsoft\Active Setup\Installed Components" "" "" "" "6/10/2014 8:56 PM"
+ "Internet Explorer" "" "" "File not found: C:\Windows\system32\ie4uinit.exe" ""
+ "Microsoft Windows" "Windows Mail" "Microsoft Corporation" "c:\program files (x86)\windows mail\winmail.exe" "7/13/2009 4:42 PM"
"HKLM\SOFTWARE\Classes\Protocols\Filter" "" "" "" "6/10/2014 8:58 PM"
+ "text/xml" "Microsoft Office XML MIME Filter" "Microsoft Corporation" "c:\program files\common files\microsoft shared\office14\msoxmlmf.dll" "1/10/2010 1:30 AM"
"HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks" "" "" "" "6/10/2014 8:56 PM"
+ "Groove GFS Stub Execution Hook" "Microsoft SharePoint Workspace Extensions" "Microsoft Corporation" "c:\program files\microsoft office\office14\grooveex.dll" "1/21/2010 7:10 PM"
"HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks" "" "" "" "6/11/2014 5:56 AM"
+ "Groove GFS Stub Execution Hook" "Microsoft SharePoint Workspace Extensions" "Microsoft Corporation" "c:\program files (x86)\microsoft office\office14\grooveex.dll" "1/21/2010 6:48 PM"
"HKLM\Software\Classes\*\ShellEx\ContextMenuHandlers" "" "" "" "6/10/2014 8:58 PM"
+ "BUContextMenu" "Backup Shell" "Symantec Corporation" "c:\program files (x86)\norton security suite\engine64\21.3.0.12\bushell.dll" "2/27/2014 5:09 AM"
+ "SlimShellExt" "SlimCleaner Shell Extension" "Slimware Utilities, Inc." "c:\program files (x86)\slimcleaner\slimshell64.dll" "4/18/2013 11:10 AM"
+ "Symantec.Norton.Antivirus.IEContextMenu" "Norton Internet Security Shell Extension Module" "Symantec Corporation" "c:\program files (x86)\norton security suite\engine64\21.3.0.12\navshext.dll" "5/10/2014 9:28 PM"
+ "XXX Groove GFS Context Menu Handler XXX" "Microsoft SharePoint Workspace Extensions" "Microsoft Corporation" "c:\program files\microsoft office\office14\grooveex.dll" "1/21/2010 7:10 PM"
"HKLM\Software\Wow6432Node\Classes\*\ShellEx\ContextMenuHandlers" "" "" "" "6/10/2014 8:58 PM"
+ "XXX Groove GFS Context Menu Handler XXX" "Microsoft SharePoint Workspace Extensions" "Microsoft Corporation" "c:\program files (x86)\microsoft office\office14\grooveex.dll" "1/21/2010 6:48 PM"
"HKLM\Software\Classes\Drive\ShellEx\ContextMenuHandlers" "" "" "" "6/10/2014 8:58 PM"
+ "Symantec.Norton.Antivirus.IEContextMenu" "Norton Internet Security Shell Extension Module" "Symantec Corporation" "c:\program files (x86)\norton security suite\engine64\21.3.0.12\navshext.dll" "5/10/2014 9:28 PM"
"HKLM\Software\Classes\*\ShellEx\PropertySheetHandlers" "" "" "" "6/10/2014 8:58 PM"
+ "BuPropertySheet" "Backup Shell" "Symantec Corporation" "c:\program files (x86)\norton security suite\engine64\21.3.0.12\bushell.dll" "2/27/2014 5:09 AM"
"HKLM\Software\Classes\AllFileSystemObjects\ShellEx\ContextMenuHandlers" "" "" "" "6/10/2014 8:58 PM"
+ "LinkUpMenuExt" "" "" "File not found: C:\Program Files (x86)\Hewlett-Packard\HP LinkUp\LinkUpExt64.dll" ""
+ "SlimShellExt" "SlimCleaner Shell Extension" "Slimware Utilities, Inc." "c:\program files (x86)\slimcleaner\slimshell64.dll" "4/18/2013 11:10 AM"
+ "XXX Groove GFS Context Menu Handler XXX" "Microsoft SharePoint Workspace Extensions" "Microsoft Corporation" "c:\program files\microsoft office\office14\grooveex.dll" "1/21/2010 7:10 PM"
"HKLM\Software\Wow6432Node\Classes\AllFileSystemObjects\ShellEx\ContextMenuHandlers" "" "" "" "6/10/2014 8:58 PM"
+ "XXX Groove GFS Context Menu Handler XXX" "Microsoft SharePoint Workspace Extensions" "Microsoft Corporation" "c:\program files (x86)\microsoft office\office14\grooveex.dll" "1/21/2010 6:48 PM"
"HKLM\Software\Classes\Directory\ShellEx\ContextMenuHandlers" "" "" "" "6/10/2014 8:58 PM"
+ "SlimShellExt" "SlimCleaner Shell Extension" "Slimware Utilities, Inc." "c:\program files (x86)\slimcleaner\slimshell64.dll" "4/18/2013 11:10 AM"
+ "XXX Groove GFS Context Menu Handler XXX" "Microsoft SharePoint Workspace Extensions" "Microsoft Corporation" "c:\program files\microsoft office\office14\grooveex.dll" "1/21/2010 7:10 PM"
"HKLM\Software\Wow6432Node\Classes\Directory\ShellEx\ContextMenuHandlers" "" "" "" "6/10/2014 8:58 PM"
+ "XXX Groove GFS Context Menu Handler XXX" "Microsoft SharePoint Workspace Extensions" "Microsoft Corporation" "c:\program files (x86)\microsoft office\office14\grooveex.dll" "1/21/2010 6:48 PM"
"HKLM\Software\Classes\Directory\Background\ShellEx\ContextMenuHandlers" "" "" "" "6/10/2014 8:58 PM"
+ "Gadgets" "Sidebar droptarget" "Microsoft Corporation" "c:\program files\windows sidebar\sbdrop.dll" "7/13/2009 6:32 PM"
+ "igfxcui" "igfxpph Module" "Intel Corporation" "c:\windows\system32\igfxpph.dll" "3/19/2012 3:18 PM"
+ "XXX Groove GFS Context Menu Handler XXX" "Microsoft SharePoint Workspace Extensions" "Microsoft Corporation" "c:\program files\microsoft office\office14\grooveex.dll" "1/21/2010 7:10 PM"
"HKLM\Software\Wow6432Node\Classes\Directory\Background\ShellEx\ContextMenuHandlers" "" "" "" "6/10/2014 8:58 PM"
+ "Gadgets" "Sidebar droptarget" "Microsoft Corporation" "c:\program files (x86)\windows sidebar\sbdrop.dll" "7/13/2009 6:09 PM"
+ "XXX Groove GFS Context Menu Handler XXX" "Microsoft SharePoint Workspace Extensions" "Microsoft Corporation" "c:\program files (x86)\microsoft office\office14\grooveex.dll" "1/21/2010 6:48 PM"
"HKLM\Software\Wow6432Node\Classes\Folder\Shellex\ColumnHandlers" "" "" "" "6/10/2014 8:58 PM"
+ "PDF Shell Extension" "PDF Shell Extension" "Adobe Systems, Inc." "c:\program files (x86)\common files\adobe\acrobat\activex\pdfshell.dll" "5/11/2013 2:34 AM"
"HKLM\Software\Classes\Folder\ShellEx\ContextMenuHandlers" "" "" "" "6/10/2014 8:58 PM"
+ "BUContextMenu" "Backup Shell" "Symantec Corporation" "c:\program files (x86)\norton security suite\engine64\21.3.0.12\bushell.dll" "2/27/2014 5:09 AM"
+ "Symantec.Norton.Antivirus.IEContextMenu" "Norton Internet Security Shell Extension Module" "Symantec Corporation" "c:\program files (x86)\norton security suite\engine64\21.3.0.12\navshext.dll" "5/10/2014 9:28 PM"
+ "XXX Groove GFS Context Menu Handler XXX" "Microsoft SharePoint Workspace Extensions" "Microsoft Corporation" "c:\program files\microsoft office\office14\grooveex.dll" "1/21/2010 7:10 PM"
"HKLM\Software\Wow6432Node\Classes\Folder\ShellEx\ContextMenuHandlers" "" "" "" "6/10/2014 8:58 PM"
+ "XXX Groove GFS Context Menu Handler XXX" "Microsoft SharePoint Workspace Extensions" "Microsoft Corporation" "c:\program files (x86)\microsoft office\office14\grooveex.dll" "1/21/2010 6:48 PM"
"HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers" "" "" "" "6/10/2014 8:56 PM"
+ "Groove Explorer Icon Overlay 1 (GFS Unread Stub)" "Microsoft SharePoint Workspace Extensions" "Microsoft Corporation" "c:\program files\microsoft office\office14\grooveex.dll" "1/21/2010 7:10 PM"
+ "Groove Explorer Icon Overlay 2 (GFS Stub)" "Microsoft SharePoint Workspace Extensions" "Microsoft Corporation" "c:\program files\microsoft office\office14\grooveex.dll" "1/21/2010 7:10 PM"
+ "Groove Explorer Icon Overlay 2.5 (GFS Unread Folder)" "Microsoft SharePoint Workspace Extensions" "Microsoft Corporation" "c:\program files\microsoft office\office14\grooveex.dll" "1/21/2010 7:10 PM"
+ "Groove Explorer Icon Overlay 3 (GFS Folder)" "Microsoft SharePoint Workspace Extensions" "Microsoft Corporation" "c:\program files\microsoft office\office14\grooveex.dll" "1/21/2010 7:10 PM"
+ "Groove Explorer Icon Overlay 4 (GFS Unread Mark)" "Microsoft SharePoint Workspace Extensions" "Microsoft Corporation" "c:\program files\microsoft office\office14\grooveex.dll" "1/21/2010 7:10 PM"
+ "OverlayExcluded" "Backup Shell" "Symantec Corporation" "c:\program files (x86)\norton security suite\engine64\21.3.0.12\bushell.dll" "2/27/2014 5:09 AM"
+ "OverlayPending" "Backup Shell" "Symantec Corporation" "c:\program files (x86)\norton security suite\engine64\21.3.0.12\bushell.dll" "2/27/2014 5:09 AM"
+ "OverlayProtected" "Backup Shell" "Symantec Corporation" "c:\program files (x86)\norton security suite\engine64\21.3.0.12\bushell.dll" "2/27/2014 5:09 AM"
"HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers" "" "" "" "6/11/2014 5:56 AM"
+ "Groove Explorer Icon Overlay 1 (GFS Unread Stub)" "Microsoft SharePoint Workspace Extensions" "Microsoft Corporation" "c:\program files (x86)\microsoft office\office14\grooveex.dll" "1/21/2010 6:48 PM"
+ "Groove Explorer Icon Overlay 2 (GFS Stub)" "Microsoft SharePoint Workspace Extensions" "Microsoft Corporation" "c:\program files (x86)\microsoft office\office14\grooveex.dll" "1/21/2010 6:48 PM"
+ "Groove Explorer Icon Overlay 2.5 (GFS Unread Folder)" "Microsoft SharePoint Workspace Extensions" "Microsoft Corporation" "c:\program files (x86)\microsoft office\office14\grooveex.dll" "1/21/2010 6:48 PM"
+ "Groove Explorer Icon Overlay 3 (GFS Folder)" "Microsoft SharePoint Workspace Extensions" "Microsoft Corporation" "c:\program files (x86)\microsoft office\office14\grooveex.dll" "1/21/2010 6:48 PM"
+ "Groove Explorer Icon Overlay 4 (GFS Unread Mark)" "Microsoft SharePoint Workspace Extensions" "Microsoft Corporation" "c:\program files (x86)\microsoft office\office14\grooveex.dll" "1/21/2010 6:48 PM"
"HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects" "" "" "" "6/10/2014 8:56 PM"
+ "Google Toolbar Helper" "Google Toolbar" "Google Inc." "c:\program files (x86)\google\google toolbar\googletoolbar_64.dll" "3/11/2014 10:28 AM"
+ "Groove GFS Browser Helper" "Microsoft SharePoint Workspace Extensions" "Microsoft Corporation" "c:\program files\microsoft office\office14\grooveex.dll" "1/21/2010 7:10 PM"
+ "Norton Identity Protection" "coIEPlugIn" "Symantec Corporation" "c:\program files (x86)\norton security suite\engine64\21.3.0.12\coieplg.dll" "4/28/2014 5:44 AM"
+ "Office Document Cache Handler" "Microsoft Office Document Cache Handler" "Microsoft Corporation" "c:\program files\microsoft office\office14\urlredir.dll" "1/16/2010 9:46 AM"
+ "Symantec VIP Access Add-On" "Symantec VIP Access Add-On" "Symantec Corporation" "c:\program files (x86)\symantec\vip access client\64bit\vipaddonforie64.dll" "4/19/2012 12:14 AM"
+ "Windows Live ID Sign-in Helper" "Microsoft® Windows Live ID Login Helper" "Microsoft Corp." "c:\program files\common files\microsoft shared\windows live\windowslivelogin.dll" "3/28/2011 9:12 PM"
"HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects" "" "" "" "6/11/2014 5:56 AM"
+ "Google Toolbar Helper" "Google Toolbar" "Google Inc." "c:\program files (x86)\google\google toolbar\googletoolbar_32.dll" "3/11/2014 10:43 AM"
+ "Groove GFS Browser Helper" "Microsoft SharePoint Workspace Extensions" "Microsoft Corporation" "c:\program files (x86)\microsoft office\office14\grooveex.dll" "1/21/2010 6:48 PM"
+ "HP Print Enhancer" "HP Smart Web Printing add-on for Internet Explorer" "Hewlett-Packard Co." "c:\program files (x86)\hp\digital imaging\smart web printing\hpswp_printenhancer.dll" "6/30/2009 4:51 PM"
+ "HP Smart BHO Class" "HP Smart Web Printing add-on for Internet Explorer" "Hewlett-Packard Co." "c:\program files (x86)\hp\digital imaging\smart web printing\hpswp_bho.dll" "6/30/2009 4:51 PM"
+ "Norton Identity Protection" "coIEPlugIn" "Symantec Corporation" "c:\program files (x86)\norton security suite\engine\21.3.0.12\coieplg.dll" "4/28/2014 5:47 AM"
+ "Norton Vulnerability Protection" "IPS Browser Helper DLL" "Symantec Corporation" "c:\program files (x86)\norton security suite\engine\21.3.0.12\ips\ipsbho.dll" "2/19/2014 4:04 PM"
+ "Office Document Cache Handler" "Microsoft Office Document Cache Handler" "Microsoft Corporation" "c:\program files (x86)\microsoft office\office14\urlredir.dll" "1/16/2010 9:45 AM"
+ "Symantec VIP Access Add-On" "Symantec VIP Access Add-On" "Symantec Corporation" "c:\program files (x86)\symantec\vip access client\vipaddonforie.dll" "4/19/2012 12:08 AM"
+ "Windows Live ID Sign-in Helper" "Microsoft® Windows Live ID Login Helper" "Microsoft Corp." "c:\program files (x86)\common files\microsoft shared\windows live\windowslivelogin.dll" "3/28/2011 8:32 PM"
"HKLM\Software\Microsoft\Internet Explorer\Toolbar" "" "" "" "6/10/2014 8:56 PM"
+ "Google Toolbar" "Google Toolbar" "Google Inc." "c:\program files (x86)\google\google toolbar\googletoolbar_64.dll" "3/11/2014 10:28 AM"
+ "Norton Toolbar" "coIEPlugIn" "Symantec Corporation" "c:\program files (x86)\norton security suite\engine64\21.3.0.12\coieplg.dll" "4/28/2014 5:44 AM"
"HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Toolbar" "" "" "" "6/10/2014 8:56 PM"
+ "Google Toolbar" "Google Toolbar" "Google Inc." "c:\program files (x86)\google\google toolbar\googletoolbar_32.dll" "3/11/2014 10:43 AM"
+ "Norton Toolbar" "coIEPlugIn" "Symantec Corporation" "c:\program files (x86)\norton security suite\engine\21.3.0.12\coieplg.dll" "4/28/2014 5:47 AM"
"HKLM\Software\Microsoft\Internet Explorer\Extensions" "" "" "" "6/10/2014 8:56 PM"
+ "OneNote Lin&ked Notes" "Microsoft OneNote Internet Explorer Add-in" "Microsoft Corporation" "c:\program files\microsoft office\office14\onbttnielinkednotes.dll" "1/19/2010 3:20 AM"
+ "Se&nd to OneNote" "Microsoft OneNote Internet Explorer Add-in" "Microsoft Corporation" "c:\program files\microsoft office\office14\onbttnie.dll" "1/19/2010 3:20 AM"
"HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Extensions" "" "" "" "6/10/2014 8:56 PM"
+ "&Blog This in Windows Live Writer" "Windows Live Writer Blog This Extension" "Microsoft Corporation" "c:\program files (x86)\windows live\writer\writerbrowserextension.dll" "3/8/2012 7:13 PM"
+ "@C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll,-102" "" "" "File not found: C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe" ""
+ "HP Smart Print" "HP Smart Print Setup" "Hewlett-Packard" "c:\program files (x86)\hewlett-packard\smart print 2.0\smartprintsetup.exe" "7/26/2012 11:07 PM"
+ "OneNote Lin&ked Notes" "Microsoft OneNote Internet Explorer Add-in" "Microsoft Corporation" "c:\program files (x86)\microsoft office\office14\onbttnielinkednotes.dll" "1/19/2010 3:21 AM"
+ "Se&nd to OneNote" "Microsoft OneNote Internet Explorer Add-in" "Microsoft Corporation" "c:\program files (x86)\microsoft office\office14\onbttnie.dll" "1/19/2010 3:20 AM"
+ "Show or hide HP Smart Web Printing" "HP Smart Web Printing add-on for Internet Explorer" "Hewlett-Packard Co." "c:\program files (x86)\hp\digital imaging\smart web printing\hpswp_bho.dll" "6/30/2009 4:51 PM"
"Task Scheduler" "" "" "" ""
+ "\Adobe Flash Player Updater" "Adobe® Flash® Player Update Service 13.0 r0" "Adobe Systems Incorporated" "c:\windows\syswow64\macromed\flash\flashplayerupdateservice.exe" "4/24/2014 7:24 PM"
+ "\AdobeAAMUpdater-1.0-Chris-HP-Chris" "Adobe Updater Startup Utility" "Adobe Systems Incorporated" "c:\program files (x86)\common files\adobe\oobe\pdapp\uwa\updaterstartuputility.exe" "6/29/2012 8:55 AM"
+ "\Apple\AppleSoftwareUpdate" "Apple Software Update" "Apple Inc." "c:\program files (x86)\apple software update\softwareupdate.exe" "6/1/2011 5:46 PM"
+ "\BrowserSafeguard Update Task" " " "" "c:\program files (x86)\browsersafeguard\uninstall.browsersafeguard.exe" "4/29/2014 2:05 AM"
+ "\GoogleUpdateTaskMachineCore" "Google Installer" "Google Inc." "c:\program files (x86)\google\update\googleupdate.exe" "2/15/2012 7:43 PM"
+ "\GoogleUpdateTaskMachineUA" "Google Installer" "Google Inc." "c:\program files (x86)\google\update\googleupdate.exe" "2/15/2012 7:43 PM"
+ "\Hewlett-Packard\HP Support Assistant\WarrantyChecker_DeviceScan" "" "" "File not found: C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPWarrantyCheck\HPWarrantyChecker.exe" ""
+ "\Microsoft\Windows Live\SOXE\Extractor Definitions Update Task" "Windows Live Social Object Extractor Engine" "Microsoft Corporation" "c:\program files (x86)\windows live\soxe\wlsoxe.dll" "3/8/2012 7:13 PM"
+ "\Microsoft\Windows\NetTrace\GatherNetworkInfo" "" "" "c:\windows\system32\gathernetworkinfo.vbs" "6/10/2009 1:36 PM"
+ "\Microsoft\Windows\Windows Media Sharing\UpdateLibrary" "Windows Media Player Network Sharing Service Configuration Application" "Microsoft Corporation" "c:\program files\windows media player\wmpnscfg.exe" "7/13/2009 5:24 PM"
+ "\MyDefrag v4.3.1 Daily" "" "" "c:\program files\mydefrag v4.3.1\scripts\automaticdaily.myd" "5/21/2010 12:03 PM"
+ "\MyDefrag v4.3.1 Monthly" "" "" "c:\program files\mydefrag v4.3.1\scripts\automaticmonthly.myd" "5/21/2010 12:03 PM"
+ "\Norton Security Suite\Norton Error Analyzer" "Symantec Error Reporting" "Symantec Corporation" "c:\program files (x86)\norton security suite\engine\21.3.0.12\symerr.exe" "1/30/2014 1:30 PM"
+ "\Norton Security Suite\Norton Error Processor" "Symantec Error Reporting" "Symantec Corporation" "c:\program files (x86)\norton security suite\engine\21.3.0.12\symerr.exe" "1/30/2014 1:30 PM"
+ "\Norton WSC Integration" "WSCStub" "Symantec Corporation" "c:\program files (x86)\norton security suite\engine\21.3.0.12\wscstub.exe" "5/10/2014 9:03 PM"
+ "\RealDownloaderDownloaderScheduledTaskS-1-5-21-1450463833-1716714491-3263300153-1000" "" "" "File not found: C:\Program Files (x86)\RealNetworks\RealDownloader\recordingmanager.exe" ""
+ "\RealDownloaderRealUpgradeLogonTaskS-1-5-21-1450463833-1716714491-3263300153-1000" "" "" "File not found: C:\Program Files (x86)\RealNetworks\RealDownloader\realupgrade.exe" ""
+ "\RealDownloaderRealUpgradeScheduledTaskS-1-5-21-1450463833-1716714491-3263300153-1000" "" "" "File not found: C:\Program Files (x86)\RealNetworks\RealDownloader\realupgrade.exe" ""
+ "\RealPlayerRealUpgradeLogonTaskS-1-5-21-1450463833-1716714491-3263300153-1000" "" "" "File not found: C:\Program Files (x86)\Real\RealUpgrade\RealUpgrade.exe" ""
+ "\RealPlayerRealUpgradeScheduledTaskS-1-5-21-1450463833-1716714491-3263300153-1000" "" "" "File not found: C:\Program Files (x86)\Real\RealUpgrade\RealUpgrade.exe" ""
+ "\SlimCleaner Run" "SlimCleaner" "SlimWare Utilities, Inc." "c:\program files (x86)\slimcleaner\slimcleaner.exe" "5/22/2013 7:10 AM"
+ "\{97432810-5311-4EE6-96E1-86641E7E32F7}" "" "" "File not found: C:\Program Files (x86)\Mozilla Firefox\firefox.exe" ""
+ "\{B3C0DD34-795F-4777-AD0F-440607107F00}" "" "" "File not found: C:\Program Files (x86)\Mozilla Firefox\firefox.exe" ""
+ "\{B52BEB5C-2FC3-4B96-B4E0-5AE7CEBCC3B3}" "" "" "File not found: C:\Program Files (x86)\Constant Guard Protection Suite\IDVault.exe" ""
"HKLM\System\CurrentControlSet\Services" "" "" "" "6/10/2014 8:57 PM"
+ "AdobeActiveFileMonitor10.0" "Tracks files that are managed by Elements Organizer" "Adobe Systems Incorporated" "c:\program files (x86)\adobe\elements 10 organizer\photoshopelementsfileagent.exe" "8/31/2011 11:45 AM"
+ "AdobeARMservice" "Adobe Acrobat Updater keeps your Adobe software up to date." "Adobe Systems Incorporated" "c:\program files (x86)\common files\adobe\arm\1.0\armsvc.exe" "11/21/2013 9:55 AM"
+ "AdobeFlashPlayerUpdateSvc" "This service keeps your Adobe Flash Player installation up to date with the latest enhancements and security fixes." "Adobe Systems Incorporated" "c:\windows\syswow64\macromed\flash\flashplayerupdateservice.exe" "4/24/2014 7:24 PM"
+ "Apple Mobile Device" "Provides the interface to Apple mobile devices." "Apple Inc." "c:\program files (x86)\common files\apple\mobile device support\applemobiledeviceservice.exe" "2/11/2014 6:26 AM"
+ "Bonjour Service" "Enables hardware devices and software services to automatically configure themselves on the network and advertise their presence." "Apple Inc." "c:\program files\bonjour\mdnsresponder.exe" "8/30/2011 10:52 PM"
+ "cphs" "Intel® Content Protection HECI Service - enables communication with the Content Protection FW" "Intel Corporation" "c:\windows\syswow64\intelcphecisvc.exe" "12/21/2011 11:45 PM"
+ "DatamngrCoordinator" "Coordinates Datamngr modules functionality" "Bandoo Media Inc." "c:\program files (x86)\movies toolbar\datamngr\datamngrcoordinator.exe" "5/12/2014 3:53 AM"
+ "gupdate" "Keeps your Google software up to date. If this service is disabled or stopped, your Google software will not be kept up to date, meaning security vulnerabilities that may arise cannot be fixed and features may not work. This service uninstalls itself when there is no Google software using it." "Google Inc." "c:\program files (x86)\google\update\googleupdate.exe" "2/15/2012 7:43 PM"
+ "gupdatem" "Keeps your Google software up to date. If this service is disabled or stopped, your Google software will not be kept up to date, meaning security vulnerabilities that may arise cannot be fixed and features may not work. This service uninstalls itself when there is no Google software using it." "Google Inc." "c:\program files (x86)\google\update\googleupdate.exe" "2/15/2012 7:43 PM"
+ "gusvc" "Google Updater keeps your Google software up to date. If Google Updater Service is disabled or stopped, your Google software will not be kept up to date, meaning security vulnerabilities that may arise cannot be fixed and features may not work." "Google" "c:\program files (x86)\google\common\google updater\googleupdaterservice.exe" "3/2/2012 2:13 PM"
+ "HPClientSvc" "HP Client Services" "Hewlett-Packard Company" "c:\program files\hewlett-packard\hp client services\hpclientservices.exe" "10/11/2010 2:47 AM"
+ "hpqcxs08" "HP CUE Context Manager Objects" "Hewlett-Packard Co." "c:\program files (x86)\hp\digital imaging\bin\hpqcxs08.dll" "9/23/2009 6:55 PM"
+ "hpqddsvc" "This service detects and monitors CUE devices on the system." "Hewlett-Packard Co." "c:\program files (x86)\hp\digital imaging\bin\hpqddsvc.dll" "9/23/2009 10:27 PM"
+ "HPSLPSVC" "Discovers and monitors the state and the configuration of the HP devices attached to your network. If the service is stopped, and your network devices change IP addresses, they might become unavailable" "Hewlett-Packard Co." "c:\program files (x86)\hp\digital imaging\bin\hpslpsvc64.dll" "10/22/2010 1:06 PM"
+ "HPSupportSolutionsFrameworkService" "This service allows for the detection of HP products and enables identification of support solutions for detected products." "Hewlett-Packard Company" "c:\program files (x86)\hp\common\hpsupportsolutionsframeworkservice.exe" "4/1/2014 11:43 AM"
+ "IDriverT" "Provides support for the Running Object Table for InstallShield Drivers" "Macrovision Corporation" "c:\program files (x86)\common files\installshield\driver\11\intel 32\idrivert.exe" "4/3/2005 10:41 PM"
+ "iPod Service" "iPod hardware management services" "Apple Inc." "c:\program files\ipod\bin\ipodservice.exe" "5/26/2014 6:38 PM"
+ "jhi_service" "Intel® Identity Protection Technology Host Interface Service - Allows applications to access the local Intel Identity Protection Technology" "Intel Corporation" "c:\program files (x86)\intel\services\ipt\jhi_service.exe" "9/28/2011 4:00 PM"
+ "LMS" "Allows applications to access the local Intel® Management and Security Application using its locally-available selected network interfaces." "Intel Corporation" "c:\program files (x86)\intel\intel® management engine components\lms\lms.exe" "5/4/2011 12:27 PM"
+ "Microsoft SharePoint Workspace Audit Service" "Microsoft SharePoint Workspace" "Microsoft Corporation" "c:\program files (x86)\microsoft office\office14\groove.exe" "1/21/2010 6:44 PM"
+ "N360" "Norton Security Suite" "Symantec Corporation" "c:\program files (x86)\norton security suite\engine\21.3.0.12\n360.exe" "4/21/2014 2:54 PM"
+ "Net Driver HPZ12" "Dot4Net Module" "Hewlett-Packard" "c:\windows\system32\hpzinw12.dll" "8/5/2010 10:45 PM"
+ "ose" "Saves installation files used for updates and repairs and is required for the downloading of Setup updates and Watson error reports." "Microsoft Corporation" "c:\program files (x86)\common files\microsoft shared\source engine\ose.exe" "1/9/2010 9:16 PM"
+ "osppsvc" "Office Software Protection Platform Service (unlocalized description)" "Microsoft Corporation" "c:\program files\common files\microsoft shared\officesoftwareprotectionplatform\osppsvc.exe" "8/11/2009 7:00 PM"
+ "Pml Driver HPZ12" "PmlDrv Module" "Hewlett-Packard" "c:\windows\system32\hpzipm12.dll" "8/5/2010 10:45 PM"
+ "UNS" "Intel® Management and Security Application User Notification Service - Updates the Windows Event Log with notifications of pre defined events received from the local Intel® Management and Security Application Device." "Intel Corporation" "c:\program files (x86)\intel\intel® management engine components\uns\uns.exe" "5/4/2011 12:31 PM"
+ "VIPAppService" "VIP Service" "Symantec Corporation" "c:\program files (x86)\symantec\vip access client\vipappservice.exe" "4/19/2012 12:06 AM"
+ "WinDefend" "Protection against spyware and potentially unwanted software" "Microsoft Corporation" "c:\program files\windows defender\mpsvc.dll" "5/26/2013 10:51 PM"
+ "wlidsvc" "Enables Windows Live ID authentication." "Microsoft Corp." "c:\program files\common files\microsoft shared\windows live\wlidsvc.exe" "3/28/2011 9:11 PM"
+ "WMPNetworkSvc" "Shares Windows Media Player libraries to other networked players and media devices using Universal Plug and Play" "Microsoft Corporation" "c:\program files\windows media player\wmpnetwk.exe" "11/20/2010 4:18 AM"
"HKLM\System\CurrentControlSet\Services" "" "" "" "6/10/2014 8:57 PM"
+ "adp94xx" "Adaptec Windows SAS/SATA Storport Driver" "Adaptec, Inc." "c:\windows\system32\drivers\adp94xx.sys" "12/5/2008 4:54 PM"
+ "adpahci" "Adaptec Windows SATA Storport Driver" "Adaptec, Inc." "c:\windows\system32\drivers\adpahci.sys" "5/1/2007 10:30 AM"
+ "adpu320" "Adaptec StorPort Ultra320 SCSI Driver (X64)" "Adaptec, Inc." "c:\windows\system32\drivers\adpu320.sys" "2/27/2007 5:04 PM"
+ "aliide" "ALi mini IDE Driver" "Acer Laboratories Inc." "c:\windows\system32\drivers\aliide.sys" "7/13/2009 4:19 PM"
+ "amdsata" "AHCI 1.2 Device Driver" "Advanced Micro Devices" "c:\windows\system32\drivers\amdsata.sys" "3/18/2010 5:45 PM"
+ "amdsbs" "AMD Technology AHCI Compatible Controller Driver for Windows - AMD64 platform" "AMD Technologies Inc." "c:\windows\system32\drivers\amdsbs.sys" "3/20/2009 11:36 AM"
+ "amdxata" "Storage Filter Driver" "Advanced Micro Devices" "c:\windows\system32\drivers\amdxata.sys" "3/19/2010 9:18 AM"
+ "AntiLog32" "" "" "File not found: C:\Windows\system32\drivers\AntiLog64.sys" ""
+ "arc" "Adaptec RAID Storport Driver" "Adaptec, Inc." "c:\windows\system32\drivers\arc.sys" "5/24/2007 2:27 PM"
+ "arcsas" "Adaptec SAS RAID WS03 Driver" "Adaptec, Inc." "c:\windows\system32\drivers\arcsas.sys" "1/14/2009 12:27 PM"
+ "b06bdrv" "Broadcom NetXtreme II GigE VBD" "Broadcom Corporation" "c:\windows\system32\drivers\bxvbda.sys" "2/13/2009 3:18 PM"
+ "b57nd60a" "Broadcom NetXtreme Gigabit Ethernet NDIS6.x Unified Driver." "Broadcom Corporation" "c:\windows\system32\drivers\b57nd60a.sys" "4/26/2009 4:14 AM"
+ "BHDrvx64" "SONAR Engine Driver" "Symantec Corporation" "c:\program files (x86)\norton security suite\nortondata\21.1.0.18\definitions\bashdefs\20140606.001\bhdrvx64.sys" "5/6/2014 12:04 AM"
+ "BrFiltLo" "Windows ME USB Mass-Storage Bulk-Only Lower Filter Driver" "Brother Industries, Ltd." "c:\windows\system32\drivers\brfiltlo.sys" "8/6/2006 6:51 PM"
+ "BrFiltUp" "Windows ME USB Mass-Storage Bulk-Only Upper Filter Driver" "Brother Industries, Ltd." "c:\windows\system32\drivers\brfiltup.sys" "8/6/2006 6:51 PM"
+ "Brserid" "Brotehr Serial I/F Driver (WDM)" "Brother Industries Ltd." "c:\windows\system32\drivers\brserid.sys" "8/6/2006 6:51 PM"
+ "BrSerWdm" "Brother Serial driver (WDM version)" "Brother Industries Ltd." "c:\windows\system32\drivers\brserwdm.sys" "8/6/2006 6:51 PM"
+ "BrUsbMdm" "Brother USB MDM Driver " "Brother Industries Ltd." "c:\windows\system32\drivers\brusbmdm.sys" "8/6/2006 6:51 PM"
+ "BrUsbSer" "Brother USB Serial Driver" "Brother Industries Ltd." "c:\windows\system32\drivers\brusbser.sys" "8/9/2006 5:11 AM"
+ "ccSet_N360" "Common Client Settings Driver" "Symantec Corporation" "c:\windows\system32\drivers\n360x64\1503000.00c\ccsetx64.sys" "9/23/2013 8:58 PM"
+ "cmdide" "CMD PCI IDE Bus Driver" "CMD Technology, Inc." "c:\windows\system32\drivers\cmdide.sys" "7/13/2009 4:19 PM"
+ "ebdrv" "Broadcom NetXtreme II 10 GigE VBD" "Broadcom Corporation" "c:\windows\system32\drivers\evbda.sys" "12/31/2008 9:29 AM"
+ "eeCtrl" "Symantec Eraser Control Driver" "Symantec Corporation" "c:\program files (x86)\common files\symantec shared\eengine\eectrl64.sys" "10/9/2013 1:50 PM"
+ "elxstor" "Storport Miniport Driver for LightPulse HBAs" "Emulex" "c:\windows\system32\drivers\elxstor.sys" "2/3/2009 3:52 PM"
+ "EraserUtilRebootDrv" "Symantec Eraser Utility Driver" "Symantec Corporation" "c:\program files (x86)\common files\symantec shared\eengine\eraserutilrebootdrv.sys" "10/9/2013 1:50 PM"
+ "F06DEFF2-5B9C-490D-910F-35D3A91196222" "Datamngr Configuration" "Bandoo Media Inc." "c:\program files (x86)\movies toolbar\datamngr\x64\setmgrc1.cfg" "5/12/2014 3:54 AM"
+ "GEARAspiWDM" "CD DVD Filter" "GEAR Software Inc." "c:\windows\system32\drivers\gearaspiwdm.sys" "5/3/2012 12:56 PM"
+ "hcw85cir" "Hauppauge WinTV 885 Consumer IR Driver for eHome" "Hauppauge Computer Works, Inc." "c:\windows\system32\drivers\hcw85cir.sys" "5/11/2009 1:26 AM"
+ "HpSAMD" "Smart Array SAS/SATA Controller Media Driver" "Hewlett-Packard Company" "c:\windows\system32\drivers\hpsamd.sys" "4/20/2010 11:32 AM"
+ "iaStor" "Intel Rapid Storage Technology driver - x64" "Intel Corporation" "c:\windows\system32\drivers\iastor.sys" "11/29/2011 8:39 PM"
+ "iaStorV" "Intel Matrix Storage Manager driver - x64" "Intel Corporation" "c:\windows\system32\drivers\iastorv.sys" "6/10/2010 5:46 PM"
+ "IDSVia64" "Symantec Intrusion Prevention Driver" "Symantec Corporation" "c:\program files (x86)\norton security suite\nortondata\21.1.0.18\definitions\ipsdefs\20140608.001\idsvia64.sys" "3/4/2014 9:30 PM"
+ "igfx" "Intel Graphics Kernel Mode Driver" "Intel Corporation" "c:\windows\system32\drivers\igdkmd64.sys" "3/19/2012 4:31 PM"
+ "iirsp" "Intel/ICP Raid Storport Driver" "Intel Corp./ICP vortex GmbH" "c:\windows\system32\drivers\iirsp.sys" "12/13/2005 2:47 PM"
+ "Impcd" "Intel® Turbo Boost Technology Driver" "Intel Corporation" "c:\windows\system32\drivers\impcd.sys" "2/26/2010 4:32 PM"
+ "IntcAzAudAddService" "Realtek® High Definition Audio Function Driver" "Realtek Semiconductor Corp." "c:\windows\system32\drivers\rtkvhd64.sys" "12/20/2011 3:11 AM"
+ "keycrypt" "" "" "File not found: system32\DRIVERS\KeyCrypt64.sys" ""
+ "LSI_FC" "LSI Fusion-MPT FC Driver (StorPort)" "LSI Corporation" "c:\windows\system32\drivers\lsi_fc.sys" "12/9/2008 3:46 PM"
+ "LSI_SAS" "LSI Fusion-MPT SAS Driver (StorPort)" "LSI Corporation" "c:\windows\system32\drivers\lsi_sas.sys" "5/18/2009 5:20 PM"
+ "LSI_SAS2" "LSI SAS Gen2 Driver (StorPort)" "LSI Corporation" "c:\windows\system32\drivers\lsi_sas2.sys" "5/18/2009 5:31 PM"
+ "LSI_SCSI" "LSI Fusion-MPT SCSI Driver (StorPort)" "LSI Corporation" "c:\windows\system32\drivers\lsi_scsi.sys" "4/16/2009 3:13 PM"
+ "megasas" "MEGASAS RAID Controller Driver for Windows 7\Server 2008 R2 for x64" "LSI Corporation" "c:\windows\system32\drivers\megasas.sys" "5/18/2009 6:09 PM"
+ "MegaSR" "LSI MegaRAID Software RAID Driver" "LSI Corporation, Inc." "c:\windows\system32\drivers\megasr.sys" "5/18/2009 6:25 PM"
+ "MEIx64" "Intel® Management Engine Interface" "Intel Corporation" "c:\windows\system32\drivers\hecix64.sys" "10/19/2010 4:33 PM"
+ "NAVENG" "AV Engine" "Symantec Corporation" "c:\program files (x86)\norton security suite\nortondata\21.1.0.18\definitions\virusdefs\20140610.001\eng64.sys" "8/22/2013 1:38 PM"
+ "NAVEX15" "AV Engine" "Symantec Corporation" "c:\program files (x86)\norton security suite\nortondata\21.1.0.18\definitions\virusdefs\20140610.001\ex64.sys" "8/22/2013 1:36 PM"
+ "netr28x" "Ralink 802.11 Wireless Adapter Driver" "Ralink Technology, Corp." "c:\windows\system32\drivers\netr28x.sys" "11/27/2012 6:32 PM"
+ "nfrd960" "IBM ServeRAID Controller Driver" "IBM Corporation" "c:\windows\system32\drivers\nfrd960.sys" "6/6/2006 2:11 PM"
+ "nvraid" "NVIDIA® nForce™ RAID Driver" "NVIDIA Corporation" "c:\windows\system32\drivers\nvraid.sys" "3/19/2010 1:59 PM"
+ "nvstor" "NVIDIA® nForce™ Sata Performance Driver" "NVIDIA Corporation" "c:\windows\system32\drivers\nvstor.sys" "3/19/2010 1:45 PM"
+ "pmxdrv" "" "" "c:\windows\system32\drivers\pmxdrv.sys" "1/27/2010 2:53 PM"
+ "PxHlpa64" "Px Engine Device Driver for 64-bit Windows" "Sonic Solutions" "c:\windows\system32\drivers\pxhlpa64.sys" "10/20/2009 11:08 AM"
+ "ql2300" "QLogic Fibre Channel Stor Miniport Driver" "QLogic Corporation" "c:\windows\system32\drivers\ql2300.sys" "1/22/2009 4:05 PM"
+ "ql40xx" "QLogic iSCSI Storport Miniport Driver" "QLogic Corporation" "c:\windows\system32\drivers\ql40xx.sys" "5/18/2009 6:18 PM"
+ "RTL8167" "Realtek 8136/8168/8169 NDIS 6.20 64-bit Driver                " "Realtek                                            " "c:\windows\system32\drivers\rt64win7.sys" "5/16/2011 7:53 AM"
+ "secdrv" "Macrovision SECURITY Driver" "Macrovision Corporation, Macrovision Europe Limited, and Macrovision Japan and Asia K.K." "c:\windows\system32\drivers\secdrv.sys" "9/13/2006 6:18 AM"
+ "SiSRaid2" "SiS RAID Stor Miniport Driver" "Silicon Integrated Systems Corp." "c:\windows\system32\drivers\sisraid2.sys" "9/24/2008 11:28 AM"
+ "SiSRaid4" "SiS AHCI Stor-Miniport Driver" "Silicon Integrated Systems" "c:\windows\system32\drivers\sisraid4.sys" "10/1/2008 2:56 PM"
+ "SRTSP" "Symantec AutoProtect" "Symantec Corporation" "c:\windows\system32\drivers\n360x64\1503000.00c\srtsp64.sys" "2/10/2014 4:04 PM"
+ "SRTSPX" "Symantec AutoProtect" "Symantec Corporation" "c:\windows\system32\drivers\n360x64\1503000.00c\srtspx64.sys" "7/26/2013 7:45 PM"
+ "stexstor" "Promise  SuperTrak EX Series Driver for Windows " "Promise Technology" "c:\windows\system32\drivers\stexstor.sys" "2/17/2009 4:03 PM"
+ "SymDS" "Symantec Data Store" "Symantec Corporation" "c:\windows\system32\drivers\n360x64\1503000.00c\symds64.sys" "7/30/2013 4:29 PM"
+ "SymEFA" "Symantec Extended File Attributes" "Symantec Corporation" "c:\windows\system32\drivers\n360x64\1503000.00c\symefa64.sys" "2/27/2014 4:32 PM"
+ "SymEvent" "Symantec Event Library" "Symantec Corporation" "c:\windows\system32\drivers\symevent64x86.sys" "7/26/2013 7:26 PM"
+ "SymIRON" "Iron Driver" "Symantec Corporation" "c:\windows\system32\drivers\n360x64\1503000.00c\ironx64.sys" "7/29/2013 5:59 PM"
+ "SymNetS" "Network Security Driver" "Symantec Corporation" "c:\windows\system32\drivers\n360x64\1503000.00c\symnets.sys" "2/13/2014 4:25 AM"
+ "USBAAPL64" "Apple Mobile Device USB Driver" "Apple, Inc." "c:\windows\system32\drivers\usbaapl64.sys" "11/27/2012 4:38 PM"
+ "viaide" "VIA Generic PCI IDE Bus Driver" "VIA Technologies, Inc." "c:\windows\system32\drivers\viaide.sys" "7/13/2009 4:19 PM"
+ "vsmraid" "VIA RAID DRIVER FOR AMD-X86-64" "VIA Technologies Inc.,Ltd" "c:\windows\system32\drivers\vsmraid.sys" "1/30/2009 6:18 PM"
"HKLM\Software\Microsoft\Windows NT\CurrentVersion\Drivers32" "" "" "" "6/10/2014 8:56 PM"
+ "msacm.l3acm" "MPEG Layer-3 Audio Codec for MSACM" "Fraunhofer Institut Integrierte Schaltungen IIS" "c:\windows\system32\l3codeca.acm" "7/13/2009 6:28 PM"
"HKLM\Software\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Drivers32" "" "" "" "6/11/2014 5:40 AM"
+ "msacm.l3acm" "MPEG Layer-3 Audio Codec for MSACM" "Fraunhofer Institut Integrierte Schaltungen IIS" "c:\windows\syswow64\l3codeca.acm" "7/13/2009 6:06 PM"
+ "vidc.cvid" "Cinepak® Codec" "Radius Inc." "c:\windows\syswow64\iccvid.dll" "11/20/2010 4:59 AM"
"HKLM\Software\Classes\Filter" "" "" "" "6/10/2014 9:06 PM"
+ "MainConcept (Nikon) AVC/H.264 Video Encoder" "AVC/H.264 Encoder DirectShow Filter" "MainConcept GmbH" "c:\program files (x86)\common files\nikon\directshow filters\nikon_enc_avc_ds.ax" "3/22/2011 10:35 AM"
+ "MainConcept (Nikon) MP4 Demultiplexer" "MP4 Demultiplexer Direct Show Filter" "MainConcept GmbH" "c:\program files\common files\nikon\directshow filters\nikon_demux_mp4_ds.ax" "5/13/2011 8:28 AM"
+ "MainConcept (Nikon) MP4 Demultiplexer" "MP4 Demultiplexer Direct Show Filter" "MainConcept GmbH" "c:\program files (x86)\common files\nikon\directshow filters\nikon_demux_mp4_ds.ax" "3/22/2011 10:41 AM"
+ "MainConcept (Nikon) MP4 Multiplexer" "MP4 Multiplexer Direct Show Filter" "MainConcept GmbH" "c:\program files (x86)\common files\nikon\directshow filters\nikon_mux_mp4_ds.ax" "3/22/2011 10:42 AM"
+ "MainConcept MPEG Demultiplexer" "MPEG-1/2 Demultiplexer" "MainConcept GmbH" "c:\program files (x86)\adobe\elements 10 organizer\mc_codecs\mc_demux_mp2_ds.ax" "7/26/2011 8:43 PM"
+ "MainConcept MPEG Push Demultiplexer" "MPEG Push Demultiplexer" "MainConcept GmbH" "c:\program files (x86)\adobe\elements 10 organizer\mc_codecs\mc_demuxpush_mp2_ds.ax" "7/26/2011 8:44 PM"
"HKLM\Software\Classes\CLSID\{083863F1-70DE-11d0-BD40-00A0C911CE86}\Instance" "" "" "" "6/10/2014 8:58 PM"
+ "MainConcept (Nikon) AAC Decoder" "AAC audio decoder filter" "MainConcept GmbH" "c:\program files\common files\nikon\directshow filters\nikon_dec_aac_ds.ax" "5/13/2011 8:23 AM"
+ "MainConcept (Nikon) AVC/H.264 Video Decoder" "AVC/H.264 Decoder DirectShow Filter" "MainConcept GmbH" "c:\program files\common files\nikon\directshow filters\nikon_dec_avc_ds.ax" "5/13/2011 8:21 AM"
+ "MainConcept (Nikon) Color Space Converter" "Color Space Converter DirectShow Filter" "MainConcept GmbH" "c:\program files\common files\nikon\directshow filters\nikon_trans_video_colorspace_ds.ax" "1/9/2013 10:36 AM"
+ "MainConcept (Nikon) MJPG Video Decoder" "MJPEG Decoder Filter" "MainConcept GmbH" "c:\program files\common files\nikon\directshow filters\nikon_dec_mjpg_ds.ax" "5/13/2011 8:30 AM"
+ "MainConcept (Nikon) MP4 Demultiplexer" "MP4 Demultiplexer Direct Show Filter" "MainConcept GmbH" "c:\program files\common files\nikon\directshow filters\nikon_demux_mp4_ds.ax" "5/13/2011 8:28 AM"
+ "MS PR Source Filter" "PlayReady DirectShow Source Filter DLL" "Microsoft Corporation" "c:\program files\playready\prsource.dll" "4/23/2009 2:11 AM"
+ "Nikon Image Source Proxy Filter" "SlideShow Plugin DirectShow Source Filter Library" "Nikon Corporation" "c:\program files\nikon\viewnx 2\viewnx 2\plugin\nkvslideshowdssourcefilter.dll" "8/26/2013 1:19 AM"
+ "Nikon MOV Demultiplexer" "Nikon MOV Demultiplexer" "Nikon Corporation" "c:\program files\common files\nikon\directshow filters\nkmlmovdemux.ax" "7/30/2013 2:10 AM"
+ "PlayReady DMO Wrapper" "PlayReady DirectShow DMO Wrapper Filter DLL" "Microsoft Corporation" "c:\program files\playready\prdmowrapper.dll" "4/23/2009 2:11 AM"
"HKLM\Software\Wow6432Node\Classes\CLSID\{083863F1-70DE-11d0-BD40-00A0C911CE86}\Instance" "" "" "" "6/10/2014 8:58 PM"
+ "Capture File Writer" "Windows Live Video Acquisition Filters" "Microsoft Corporation" "c:\program files (x86)\windows live\photo gallery\wlxvafilt.dll" "3/8/2012 7:32 PM"
+ "MainConcept (Broadcast) AVC/H.264 Video Decoder" "AVC/H.264 Decoder DirectShow Filter" "MainConcept GmbH" "c:\program files (x86)\adobe\elements 10 organizer\mc_codecs\mc_bc_dec_avc_ds.ax" "7/26/2011 8:58 PM"
+ "MainConcept (Nikon) AAC Decoder" "AAC audio decoder filter" "MainConcept GmbH" "c:\program files (x86)\common files\nikon\directshow filters\nikon_dec_aac_ds.ax" "3/22/2011 10:37 AM"
+ "MainConcept (Nikon) AAC Encoder" "AAC Encoder DirectShow Filter" "MainConcept GmbH" "c:\program files (x86)\common files\nikon\directshow filters\nikon_enc_aac_ds.ax" "3/22/2011 10:37 AM"
+ "MainConcept (Nikon) Audio Converter" "Audio Converter DirectShow Filter" "MainConcept GmbH" "c:\program files (x86)\common files\nikon\directshow filters\nikon_trans_audio_converter_ds.ax" "3/22/2011 10:44 AM"
+ "MainConcept (Nikon) AVC/H.264 Video Decoder" "AVC/H.264 Decoder DirectShow Filter" "MainConcept GmbH" "c:\program files (x86)\common files\nikon\directshow filters\nikon_dec_avc_ds.ax" "3/22/2011 10:34 AM"
+ "MainConcept (Nikon) AVC/H.264 Video Encoder" "AVC/H.264 Encoder DirectShow Filter" "MainConcept GmbH" "c:\program files (x86)\common files\nikon\directshow filters\nikon_enc_avc_ds.ax" "3/22/2011 10:35 AM"
+ "MainConcept (Nikon) Color Space Converter" "Color Space Converter DirectShow Filter" "MainConcept GmbH" "c:\program files (x86)\common files\nikon\directshow filters\nikon_trans_video_colorspace_ds.ax" "1/9/2013 10:33 AM"
+ "MainConcept (Nikon) MJPG Video Decoder" "MJPEG Decoder Filter" "MainConcept GmbH" "c:\program files (x86)\common files\nikon\directshow filters\nikon_dec_mjpg_ds.ax" "3/22/2011 10:43 AM"
+ "MainConcept (Nikon) MJPG Video Encoder" "MJPEG Encoder Filter" "MainConcept GmbH" "c:\program files (x86)\common files\nikon\directshow filters\nikon_enc_mjpg_ds.ax" "3/22/2011 10:44 AM"
+ "MainConcept (Nikon) MP4 Demultiplexer" "MP4 Demultiplexer Direct Show Filter" "MainConcept GmbH" "c:\program files (x86)\common files\nikon\directshow filters\nikon_demux_mp4_ds.ax" "3/22/2011 10:41 AM"
+ "MainConcept (Nikon) MP4 Multiplexer" "MP4 Multiplexer Direct Show Filter" "MainConcept GmbH" "c:\program files (x86)\common files\nikon\directshow filters\nikon_mux_mp4_ds.ax" "3/22/2011 10:42 AM"
+ "MainConcept (Nikon) Sink Filter" "Sink DS Filter" "MainConcept GmbH" "c:\program files (x86)\common files\nikon\directshow filters\nikon_render_fileindex_ds.ax" "3/22/2011 10:45 AM"
+ "MainConcept AAC Decoder" "AAC audio decoder filter" "MainConcept GmbH" "c:\program files (x86)\adobe\elements 10 organizer\mc_codecs\mc_dec_aac_ds.ax" "7/26/2011 9:01 PM"
+ "MainConcept AVC/H.264 Video Decoder" "AVC/H.264 Decoder DirectShow Filter" "MainConcept GmbH" "c:\program files (x86)\adobe\elements 10 organizer\mc_codecs\mc_dec_avc_ds.ax" "7/26/2011 8:57 PM"
+ "MainConcept MPEG Demultiplexer" "MPEG-1/2 Demultiplexer" "MainConcept GmbH" "c:\program files (x86)\adobe\elements 10 organizer\mc_codecs\mc_demux_mp2_ds.ax" "7/26/2011 8:43 PM"
+ "MainConcept MPEG Push Demultiplexer" "MPEG Push Demultiplexer" "MainConcept GmbH" "c:\program files (x86)\adobe\elements 10 organizer\mc_codecs\mc_demuxpush_mp2_ds.ax" "7/26/2011 8:44 PM"
+ "MainConcept Stream Parser" "MPEG-1/2 Demultiplexer" "MainConcept GmbH" "c:\program files (x86)\adobe\elements 10 organizer\mc_codecs\mc_demux_mp2_ds.ax" "7/26/2011 8:43 PM"
+ "MS PR Source Filter" "PlayReady DirectShow Source Filter DLL" "Microsoft Corporation" "c:\program files (x86)\playready\prsource.dll" "4/23/2009 12:32 AM"
+ "Nikon Color Source Filter" "Nikon Movie Editor Text Filter" "" "c:\program files (x86)\nikon\viewnx 2\nikon movie editor\nkmtextfilter.ax" "7/2/2013 5:42 PM"
+ "Nikon Image Source Filter" "Nikon Movie Editor Media DSFilter" "Nikon Corporation" "c:\program files (x86)\nikon\viewnx 2\nikon movie editor\mediadsfilter.dll" "7/2/2013 5:42 PM"
+ "Nikon MOV Demultiplexer" "Nikon MOV Demultiplexer" "Nikon Corporation" "c:\program files (x86)\common files\nikon\directshow filters\nkmlmovdemux.ax" "7/30/2013 2:10 AM"
+ "Nikon MOV Multiplexor" "Nikon MOV Multiplexer" "Nikon Corporation" "c:\program files (x86)\common files\nikon\directshow filters\nkmlmovmux.ax" "6/26/2013 6:05 PM"
+ "Nikon Text Source Filter" "Nikon Movie Editor Text Filter" "" "c:\program files (x86)\nikon\viewnx 2\nikon movie editor\nkmtextfilter.ax" "7/2/2013 5:42 PM"
+ "PlayReady DMO Wrapper" "PlayReady DirectShow DMO Wrapper Filter DLL" "Microsoft Corporation" "c:\program files (x86)\playready\prdmowrapper.dll" "4/23/2009 12:32 AM"
+ "Record Queue" "Windows Live Video Acquisition Filters" "Microsoft Corporation" "c:\program files (x86)\windows live\photo gallery\wlxvafilt.dll" "3/8/2012 7:32 PM"
+ "Track1Filter" "Adobe Photoshop Elements 10.0 (component)" "Adobe Systems Incorporated" "c:\program files (x86)\adobe\elements 10 organizer\track1filter.dll" "8/31/2011 11:44 AM"
+ "Track2Filter" "Adobe Photoshop Elements 10.0 (component)" "Adobe Systems Incorporated" "c:\program files (x86)\adobe\elements 10 organizer\track2filter.dll" "8/31/2011 11:44 AM"
+ "WM VIH2 Fix" "Windows Live Video Acquisition Filters" "Microsoft Corporation" "c:\program files (x86)\windows live\photo gallery\wlxvafilt.dll" "3/8/2012 7:32 PM"
+ "WMT DV Extract Filter" "Windows Live Video Acquisition Filters" "Microsoft Corporation" "c:\program files (x86)\windows live\photo gallery\wlxvafilt.dll" "3/8/2012 7:32 PM"
+ "WMT Sample Info Filter" "Windows Live Video Acquisition Filters" "Microsoft Corporation" "c:\program files (x86)\windows live\photo gallery\wlxvafilt.dll" "3/8/2012 7:32 PM"
+ "WMT Switch Filter" "Windows Live Video Acquisition Filters" "Microsoft Corporation" "c:\program files (x86)\windows live\photo gallery\wlxvafilt.dll" "3/8/2012 7:32 PM"
+ "WMT Virtual Renderer" "Windows Live Video Acquisition Filters" "Microsoft Corporation" "c:\program files (x86)\windows live\photo gallery\wlxvafilt.dll" "3/8/2012 7:32 PM"
+ "WMT Virtual Source" "Windows Live Video Acquisition Filters" "Microsoft Corporation" "c:\program files (x86)\windows live\photo gallery\wlxvafilt.dll" "3/8/2012 7:32 PM"
"HKLM\Software\Classes\CLSID\{7ED96837-96F0-4812-B211-F13C24117ED3}\Instance" "" "" "" "6/10/2014 8:58 PM"
+ "{42553C8F-FF8C-45C9-A37A-C3939F7C016B}" "Microsoft Raw Codec" "Microsoft Corporation" "c:\program files\common files\microsoft shared\microsoft camera codec pack\microsoftrawcodec.dll" "6/24/2013 11:39 PM"
"HKLM\Software\Wow6432Node\Classes\CLSID\{7ED96837-96F0-4812-B211-F13C24117ED3}\Instance" "" "" "" "6/10/2014 8:58 PM"
+ "{42553C8F-FF8C-45C9-A37A-C3939F7C016B}" "Microsoft Raw Codec" "Microsoft Corporation" "c:\program files (x86)\common files\microsoft shared\microsoft camera codec pack\microsoftrawcodec.dll" "6/24/2013 11:50 PM"
"HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Authentication\Credential Providers" "" "" "" "6/10/2014 8:56 PM"
+ "WLIDCredentialProvider" "Microsoft® Windows Live ID Credential Provider" "Microsoft Corp." "c:\program files\common files\microsoft shared\windows live\wlidcredprov.dll" "3/28/2011 9:12 PM"
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify" "" "" "" "6/11/2014 5:40 AM"
+ "igfxcui" "igfxdev Module" "Intel Corporation" "c:\windows\system32\igfxdev.dll" "3/19/2012 3:17 PM"
"HKLM\System\CurrentControlSet\Services\WinSock2\Parameters\NameSpace_Catalog5\Catalog_Entries" "" "" "" "6/10/2014 9:08 PM"
+ "mdnsNSP" "Bonjour Namespace Provider" "Apple Inc." "c:\program files (x86)\bonjour\mdnsnsp.dll" "8/30/2011 10:44 PM"
+ "WindowsLive Local NSP" "Microsoft® Windows Live ID Namespace Provider" "Microsoft Corp." "c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll" "3/28/2011 8:31 PM"
+ "WindowsLive NSP" "Microsoft® Windows Live ID Namespace Provider" "Microsoft Corp." "c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll" "3/28/2011 8:31 PM"
"HKLM\System\CurrentControlSet\Services\WinSock2\Parameters\NameSpace_Catalog5\Catalog_Entries64" "" "" "" "6/10/2014 9:08 PM"
+ "mdnsNSP" "Bonjour Namespace Provider" "Apple Inc." "c:\program files\bonjour\mdnsnsp.dll" "8/30/2011 10:53 PM"
+ "WindowsLive Local NSP" "Microsoft® Windows Live ID Namespace Provider" "Microsoft Corp." "c:\program files\common files\microsoft shared\windows live\wlidnsp.dll" "3/28/2011 9:10 PM"
+ "WindowsLive NSP" "Microsoft® Windows Live ID Namespace Provider" "Microsoft Corp." "c:\program files\common files\microsoft shared\windows live\wlidnsp.dll" "3/28/2011 9:10 PM"
"HKLM\SYSTEM\CurrentControlSet\Control\Print\Monitors" "" "" "" "6/11/2014 5:40 AM"
+ "doPDF 7 Monitor" "doPDF Port Monitor" "Softland" "c:\windows\system32\dopdfmn7.dll" "10/3/2012 2:27 AM"
+ "HP 5C12 Status Monitor" "Print Status Language Monitor" "Hewlett-Packard Co." "c:\windows\system32\hpinksts5c12lm.dll" "6/13/2012 11:10 AM"
+ "PCL hpz3l64w" "LanguageMonitor" "Hewlett-Packard Company" "c:\windows\system32\hpz3l64w.dll" "8/7/2008 12:44 AM"
+ "PCL hpz3lw71" "LanguageMonitor" "Hewlett-Packard Corporation" "c:\windows\system32\hpz3lw71.dll" "7/13/2009 6:28 PM"
+ "PCL hpz3lwn7" "LanguageMonitor" "Hewlett-Packard Company" "c:\windows\system32\hpz3lwn7.dll" "7/13/2009 6:28 PM"

 

Here it is...
 


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#26
rockmilk
Posted 11 June 2014 - 09:08 AM

rockmilk

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SystemLook
Please download SystemLook_x64.exe by jpshortstuff and save it to your Desktop.

  1. Right click on SystemLook_x64.exe, select "Run As Administrator..." to run it. If prompted by UAC, please allow it.
    If you receive an "Open file - security warning"... asking "Do you want to run this file?", press the Run button.
  2. Highlight and copy the following entries: into SystemLook's main text entry window. 
    :filefind
*OfficeJet J6400*

:folderfind
*OfficeJet J6400*

:Regfind
OfficeJet J6400
  3. Press the Look button to start the scan. Please be patient - it may take a while...
    When finished, a Notepad window will open with the results of the scan.
    A file will be created (on your Desktop) with the results of the scan, named SystemLook.txt
  4. Please post the contents of the SystemLook.txt file in your next reply.

Edited by rockmilk, 11 June 2014 - 09:09 AM.

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#27
ridethewave
Posted 11 June 2014 - 03:15 PM

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When I click on the look button is says "script required".


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#28
rockmilk
Posted 11 June 2014 - 03:32 PM

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When I click on the look button is says "script required".

 

 

You must copy and paste the items  below into the systemlook window, prior to hitting the look button.

 

 

:filefind

*OfficeJet J6400*

 

:folderfind

*OfficeJet J6400*
 

:Regfind

OfficeJet J6400


Edited by rockmilk, 11 June 2014 - 03:34 PM.

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#29
ridethewave
Posted 11 June 2014 - 05:59 PM

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I saved it to pastebin.


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#30
rockmilk
Posted 11 June 2014 - 07:00 PM

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I saved it to pastebin.

 

 

Ok, can you post the link here so I can review it?

 

The idea here is to completely remove all traces of the printer program and then re install.


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