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HP All-in-One printer will not scan to computer

Started by ridethewave , Jun 08 2014 02:33 PM
HP printer HP computer

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#76
phillpower2
Posted 22 June 2014 - 06:14 AM

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The printer is shown to be installed (multiple times) but it is offline, the multiple entries need to be gotten rid of so that you can start afresh, you need to disable the firewall when you do this so as to avoid conflicts.

 

Speccy shows that no Microsoft updates have been installed since the OS was installed and this is a concern.

 

Can I ask for how long you have been using Norton AV for, this really should also be gotten rid of and a less problematic and resource hungry alternative such as Avast or MSE installed, both are very good and available free.

 

 
  • Please download WVCheck by Artellos from one of the mirrors below;

    Artellos.com (exe)
    Artellos.com (zip)

  • After the download, run WVCheck.exe
  • As indicated by the prompt, This program can take a while depending on your hard drive space.
  • Once the program is done, copy the contents of the notepad file as a reply.

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#77
ridethewave
Posted 22 June 2014 - 06:46 AM

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I had the Norton AV since I bought the computer, two years.  The AV is from Comcast, and has been installed and uninstalled a couple of times.  If I need to get rid of Norton, I have no problem with that.  Let me know which one of the two you would recommend I use.  What AV do you use? 


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#78
phillpower2
Posted 22 June 2014 - 07:49 AM

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Please provide the requested WVCheck information.

 

I used Avast free for many years but not now, each of my computers run on Windows 8.1 which has an upgraded version of Defender that offers the same real time protection as MSE, this makes having a third party AV unnecessary, in addition to this I run a manual MBAM scan once a week.


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#79
ridethewave
Posted 22 June 2014 - 10:52 AM

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Windows Validation Check
Version: 1.9.12.5
Log Created On: 0941_22-06-2014
-----------------------

Windows Information
-----------------------
Windows Version: Windows 7 Service Pack 1
Windows Mode: Normal
Systemroot Path: C:\Windows

WVCheck's Auto Update Check
-----------------------
Auto-Update Option: Download updates and install them automatically.
-----------------------
Last Success Time for Update Detection: 2014-06-22 01:38:56
Last success time for Automatic Updates for 'Detect', 'Download' and 'Install' could not be found.

WVCheck's Registry Check Check
-----------------------
Antiwpa: Not Found
-----------------------
Chew7Hale: Not Found
-----------------------

WVCheck's File Dump
-----------------------
C:\Windows\System32\slwga.dll
Size: 14336 bytes
Creation; 20/11/2010 19:23:48
Modification; 20/11/2010 19:23:48
MD5; 19f75d71e4256f5113d64ce2bb66b838
Matched: slwga.dll
-----------------------
C:\Windows\SysWOW64\slwga.dll
Size: 14336 bytes
Creation; 20/11/2010 19:23:48
Modification; 20/11/2010 19:23:48
MD5; 19f75d71e4256f5113d64ce2bb66b838
Matched: slwga.dll
-----------------------
C:\Windows\winsxs\amd64_microsoft-windows-security-spp-wga_31bf3856ad364e35_6.1.7601.17514_none_5d778f71b9f4fd55\slwga.dll
Size: 15360 bytes
Creation; 20/11/2010 19:24:21
Modification; 20/11/2010 19:24:21
MD5; b6d6886149573278cba6abd44c4317f5
Matched: slwga.dll
-----------------------
C:\Windows\winsxs\x86_microsoft-windows-security-spp-wga_31bf3856ad364e35_6.1.7601.17514_none_0158f3ee01978c1f\slwga.dll
Size: 14336 bytes
Creation; 20/11/2010 19:23:48
Modification; 20/11/2010 19:23:48
MD5; 19f75d71e4256f5113d64ce2bb66b838
Matched: slwga.dll
-----------------------

WVCheck's Dir Dump
-----------------------
WVCheck found no known bad directories.

WVCheck's Missing File Check
-----------------------
WVCheck found no missing Windows files.

WVCheck's HOSTS File Check
-----------------------
WVCheck found no bad lines in the hosts file.

WVCheck's MD5 Check
EXPERIMENTAL!!
-----------------------
user32.dll - 5e0db2d8b2750543cd2ebb9ea8e6cdd3

-------- End of File, program close at 0943_22-06-2014 --------Windows Validation Check
Version: 1.9.12.5
Log Created On: 0941_22-06-2014
-----------------------

Windows Information
-----------------------
Windows Version: Windows 7 Service Pack 1
Windows Mode: Normal
Systemroot Path: C:\Windows

WVCheck's Auto Update Check
-----------------------
Auto-Update Option: Download updates and install them automatically.
-----------------------
Last Success Time for Update Detection: 2014-06-22 01:38:56
Last success time for Automatic Updates for 'Detect', 'Download' and 'Install' could not be found.

WVCheck's Registry Check Check
-----------------------
Antiwpa: Not Found
-----------------------
Chew7Hale: Not Found
-----------------------

WVCheck's File Dump
-----------------------
C:\Windows\System32\slwga.dll
Size: 14336 bytes
Creation; 20/11/2010 19:23:48
Modification; 20/11/2010 19:23:48
MD5; 19f75d71e4256f5113d64ce2bb66b838
Matched: slwga.dll
-----------------------
C:\Windows\SysWOW64\slwga.dll
Size: 14336 bytes
Creation; 20/11/2010 19:23:48
Modification; 20/11/2010 19:23:48
MD5; 19f75d71e4256f5113d64ce2bb66b838
Matched: slwga.dll
-----------------------
C:\Windows\winsxs\amd64_microsoft-windows-security-spp-wga_31bf3856ad364e35_6.1.7601.17514_none_5d778f71b9f4fd55\slwga.dll
Size: 15360 bytes
Creation; 20/11/2010 19:24:21
Modification; 20/11/2010 19:24:21
MD5; b6d6886149573278cba6abd44c4317f5
Matched: slwga.dll
-----------------------
C:\Windows\winsxs\x86_microsoft-windows-security-spp-wga_31bf3856ad364e35_6.1.7601.17514_none_0158f3ee01978c1f\slwga.dll
Size: 14336 bytes
Creation; 20/11/2010 19:23:48
Modification; 20/11/2010 19:23:48
MD5; 19f75d71e4256f5113d64ce2bb66b838
Matched: slwga.dll
-----------------------

WVCheck's Dir Dump
-----------------------
WVCheck found no known bad directories.

WVCheck's Missing File Check
-----------------------
WVCheck found no missing Windows files.

WVCheck's HOSTS File Check
-----------------------
WVCheck found no bad lines in the hosts file.

WVCheck's MD5 Check
EXPERIMENTAL!!
-----------------------
user32.dll - 5e0db2d8b2750543cd2ebb9ea8e6cdd3

-------- End of File, program close at 0943_22-06-2014 --------

Windows Validation Check
Version: 1.9.12.5
Log Created On: 0941_22-06-2014
-----------------------

Windows Information
-----------------------
Windows Version: Windows 7 Service Pack 1
Windows Mode: Normal
Systemroot Path: C:\Windows

WVCheck's Auto Update Check
-----------------------
Auto-Update Option: Download updates and install them automatically.
-----------------------
Last Success Time for Update Detection: 2014-06-22 01:38:56
Last success time for Automatic Updates for 'Detect', 'Download' and 'Install' could not be found.

WVCheck's Registry Check Check
-----------------------
Antiwpa: Not Found
-----------------------
Chew7Hale: Not Found
-----------------------


WVCheck's File Dump
-----------------------
C:\Windows\System32\slwga.dll
Size: 14336 bytes
Creation; 20/11/2010 19:23:48
Modification; 20/11/2010 19:23:48
MD5; 19f75d71e4256f5113d64ce2bb66b838
Matched: slwga.dll
-----------------------
C:\Windows\SysWOW64\slwga.dll
Size: 14336 bytes
Creation; 20/11/2010 19:23:48
Modification; 20/11/2010 19:23:48
MD5; 19f75d71e4256f5113d64ce2bb66b838
Matched: slwga.dll
-----------------------
C:\Windows\winsxs\amd64_microsoft-windows-security-spp-wga_31bf3856ad364e35_6.1.7601.17514_none_5d778f71b9f4fd55\slwga.dll
Size: 15360 bytes
Creation; 20/11/2010 19:24:21
Modification; 20/11/2010 19:24:21
MD5; b6d6886149573278cba6abd44c4317f5
Matched: slwga.dll
-----------------------
C:\Windows\winsxs\x86_microsoft-windows-security-spp-wga_31bf3856ad364e35_6.1.7601.17514_none_0158f3ee01978c1f\slwga.dll
Size: 14336 bytes
Creation; 20/11/2010 19:23:48
Modification; 20/11/2010 19:23:48
MD5; 19f75d71e4256f5113d64ce2bb66b838
Matched: slwga.dll
-----------------------

WVCheck's Dir Dump
-----------------------
WVCheck found no known bad directories.


WVCheck's Missing File Check
-----------------------
WVCheck found no missing Windows files.

WVCheck's HOSTS File Check
-----------------------
WVCheck found no bad lines in the hosts file.


WVCheck's MD5 Check
EXPERIMENTAL!!
-----------------------
user32.dll - 5e0db2d8b2750543cd2ebb9ea8e6cdd3

-------- End of File, program close at 0943_22-06-2014 --------


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#80
phillpower2
Posted 22 June 2014 - 12:04 PM

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No problems with the OS other than it needs to be updated asap as it is vulnerable to malware attack due to the many missing security updates.

 

Have you managed to remove the many HP printer installations.


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#81
ridethewave
Posted 22 June 2014 - 12:05 PM

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I uninstalled Norton using the Norton Uninstall feature and now I am unable to install Avast or MSE.  I tried to do a restore, but I was unsuccessful. 

 

 

Not since I last install it.


Edited by ridethewave, 22 June 2014 - 12:06 PM.

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#82
phillpower2
Posted 22 June 2014 - 01:26 PM

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What happens when you try and install Avast or MSE, the HP software we can come back to once you have AV protection and Windows is fully updated.


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#83
ridethewave
Posted 22 June 2014 - 02:34 PM

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When installing Avast: 

    The installer is unable to initialize early Avast!  self-defense with error  0x00000005!  Aborting!

 

When installing MSE:

    Cannot complete the security essentials installation.   An error has prevented the Security Essentials setup wizard from completing successfully.   Error code:  0x80070643


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#84
phillpower2
Posted 24 June 2014 - 09:26 AM

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Apologies for the delay  :(

 

Can you post an updated Speccy url for us please.

 

Can I also ask that you temporarily enable Windows Defender first.


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#85
ridethewave
Posted 24 June 2014 - 01:23 PM

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http://speccy.pirifo...AOxEYUqyYXPH05x

 

Windows Defender is running.


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#86
phillpower2
Posted 24 June 2014 - 02:08 PM

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You still have Symantec/Norton software on your computer, from your Speccy report C:\Program Files (x86)\Symantec\VIP Access Client\

Try running the Norton removal tool again to see if that gets rid of it, once it has been run again take a look in the Control panel/uninstall a program.

 

Now that Defender is running can you try and get Windows fully updated, if for some reason you cannot get Windows to update I think it best that you get the computer checked for malware.


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#87
ridethewave
Posted 24 June 2014 - 03:01 PM

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There are no identifying programs from Norton that are visible.  Also, nothings visible in the way of a file folder that I can see that would allow me to delete it using the "programs and features".

 

I'm unable to install updates.


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#88
phillpower2
Posted 24 June 2014 - 03:13 PM

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I suspect that you have some malware on your computer causing issues that we are not able to solve through means we can use here in the Tech Forums. I suggest you read the 'Start Here' topic found here. With these self-help tools you have a high chance of fixing the problems on your own. If you are still having problems after following Step 3 of the guide, continue with Step 4 and 5 and post in the Malware Forum. If you are unable to run any programs, Please create a topic stating what you have tried so far and that you are unable to run any programs. Also, Please do NOT post the logs in this thread.

If you are still having issues after the malware expert gives you a clean bill of health, Please return to THIS thread and we will pursue other options to help you solve your current problem(s).

 

Include a link to this thread in your OP if you start a topic on the malware forums, this will allow for the previous steps taken to be checked out.


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#89
ridethewave
Posted 24 June 2014 - 03:20 PM

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OK thanks


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#90
phillpower2
Posted 24 June 2014 - 03:38 PM

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You are welcome and good luck with it  :thumbsup:


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