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HP All-in-One printer will not scan to computer

HP printer HP computer

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#106
donetao

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Do you see this option??

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#107
phillpower2

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Use the free version of the software here, make a note of the code, store it somewhere safe and share it with no one.


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#108
donetao

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Use the free version of the software here, make a note of the code, store it somewhere safe and share it with no one.

Nice software Phill. I use Belarc to find my Key!

PS I'm about out of suggestions. Did this printer ever work completely with this computer??


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#109
ridethewave

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I had 53 files.  I had to delete them one at a time.  All but two files were deleted.  HPScan TRDrw_OJ6700.dll and HPWia2_OJ6700.dll  There is no USB cable connected to the printer.


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#110
ridethewave

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Unable to paste screen shot of Device Manager.  I do not see that option.


Edited by ridethewave, 08 July 2014 - 04:07 PM.

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#111
donetao

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Unable to paste screen shot of Device Manager.  I do not see that option.

Hello You have to click on "More Reply Options" Lower right hand corner.

Then browse at the bottom. Add Attachment!

Have you tried to install the printer again??


Edited by donetao, 08 July 2014 - 04:15 PM.

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#112
donetao

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I had 53 files.  I had to delete them one at a time.  All but two files were deleted.  HPScan TRDrw_OJ6700.dll and HPWia2_OJ6700.dll  There is no USB cable connected to the printer.

You could have clicked on select all from the drop down menu and deleted them that way.

Anyway you got the job done!


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#113
ridethewave

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Device Manager.PNG

I tried that option "Select All" but it would not delete.

I have the product key.

Edited by ridethewave, 08 July 2014 - 04:35 PM.

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#114
donetao

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Hello! Good job! Device manager looks good to me.

Time to call in MR. Phill!

You could open command prompt and Run a sfc /scannow (Space between sfc /) while waiting for Phill!

That will take a couple of hours to run, depending on your OS

It's 12:00PM in the UK. Phill is probably in bed! :laughing:


Edited by donetao, 08 July 2014 - 05:29 PM.

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#115
ridethewave

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Scan is complete with no integrity problems.
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#116
donetao

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Scan is complete with no integrity problems.

Good job! What do you show in Devices and printers??

Could you attach a screen shot now that you know how?


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#117
ridethewave

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Devices and Printers.JPG


I noticed the computer shows a problem.

Edited by ridethewave, 08 July 2014 - 06:17 PM.

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#118
donetao

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Hello! Right click on the computer! Go to the bottom of the drop down click on trouble shoot!

Sorry for delay. Grabbed a couple of bites for dinner!


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#119
ridethewave

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Not a problem, we all need to eat without interruption.


Error message: Unable to install driver.

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Edited by ridethewave, 08 July 2014 - 06:58 PM.

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#120
donetao

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Hello I think this is the problem, but I don't know where to go from here??

The only thing I know is to try this again!!

http://h10025.www1.h...c/trailhead_doc

Will every thing work if you connect the printer to the computer with the USB cable??

Maybe Phill will have some suggestions.

The HP forum is not much help. Their support leaves a lot to be desired.

All I have left is to post links!

http://www8.hp.com/u...setup-help.html


Edited by donetao, 08 July 2014 - 07:28 PM.

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