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Mouse Pad Scrolling Issue


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#1
paren12

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Hello,

 

I am having some issues with the mouse pad on my laptop. As with most mouse pads there is a scrolling feature on the far right hand side of the pad, however recently it does not work anymore.

I have tried to update the driver but it says it is up to date. I am not sure what else I can do to resolve this issue.

Your help would be appreciated

 

Regards,

 

paren12


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#2
HelpMeHelpYou

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Have you installed any new devices recently?


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#3
HelpMeHelpYou

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http://www.synaptics...support/drivers


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#4
paren12

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I have recently been working with the Malware team to clean up my computer. We have just completed and it was suggested that I come to this forum to attampt to resolve the scrolling issue.


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#5
HelpMeHelpYou

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Did you go to the link i posted, and check to see if it would allow you to make an update to your device?


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#6
donetao

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Did you go to the link i posted, and check to see if it would allow you to make an update to your device?

Hello Help Me! Your link is 404 Not Found!

 

http://h10025.www1.h...us&dlc=en&lc=en


Edited by donetao, 14 July 2014 - 07:42 PM.

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#7
HelpMeHelpYou

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Hmmm. That link works just fine for me for some reason. Sorry i don't know how to make sure the link is visible for everyone's computers?


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#8
paren12

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I was able to go directly to the Synaptics website and download the driver. However the scrolling feature still does not work.

The second link provided above advises to go to the pad properties and go to the scrolling tab, however there is no scrolling tab in my mouse pad properties.


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#9
donetao

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I was able to go directly to the Synaptics website and download the driver. However the scrolling feature still does not work.

The second link provided above advises to go to the pad properties and go to the scrolling tab, however there is no scrolling tab in my mouse pad properties.

Hello! I don't know your make or model or OS??

This is the way my Toshiba touch pad works! I have no scrolling problem horizontal or vertical !

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Edited by donetao, 14 July 2014 - 09:05 PM.

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#10
donetao

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Personally I hate the touch pad! I use a wireless logtech mouse. I'm very old and that's the way I learned to use the mouse. :popcorn:


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#11
HelpMeHelpYou

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paren12   Can you give the make and model of your laptop, It would further our chances of helping fix your problem..
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#12
paren12

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HP Pavilion dv2700 Notebook PC

AMD Turion 63 X2 TL-60 2.00 GHz

3.00 GB

32-bit


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#13
HelpMeHelpYou

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Try Uninstalling your current touch pad Driver and Install this one  ftp://ftp.hp.com/pub/softpaq/sp45501-46000/sp45558.exe


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#14
paren12

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Sorry had some internet issues over the last couple days.

I uninstalled the driver andd installed the one you suggested above. Everything back to normal now.

Thanks for the assistance!!!!!


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#15
HelpMeHelpYou

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Cool bud, Im glad you got everything back to normal. Have a good one paren12


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