[gunhill2]

i have a old dell-latitude d-800 which as of today the cd/dvd rom is not worling, I went to device manager there is a exclamation point on the device, I tried to uninstall the device several times it wont work.

 

I opened the hardware and devices manager troubleshooter and the following message appears

 

QSI CDRW/DVD SBW242U ATA DEVICE HAS A DRIVER PROBLEM        NOT FIXED

 

HARDWARE CHANGES MIGHT NOT HAVE BEEN DETECTED  

 

Any suggestions on how I can resolve this issue anyone?

 

Thanks

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   gunhill2

 

 

One of these may help:
1. Uninstall the drive through Device Manager.
Restart computer. The drive will be automatically reinstalled.
or...
2. http://support.microsoft.com/kb/314060
Restart computer.
or...
3. Download, and run  http://www.dougknox.com/xp/scripts_desc/xp_cd_dvd_fix.htm
Double click on cdgone.zip to unzip it.
Right click on cdgone.reg, click Merge.
Accept registry merge.
Restart computer.
or...
4. Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click Uninstall. Confirm.
Restart Windows. They'll be automatically reinstalled.

 

Thanks to Broni for the above instructions 

 

NB: In order to receive notification of any reply to your topic you need to click on the Follow this topic tab at the upper right corner of the page. 

[phillpower2]

   gunhill2

 

 

One of these may help:
1. Uninstall the drive through Device Manager.
Restart computer. The drive will be automatically reinstalled.
or...
2. http://support.microsoft.com/kb/314060
Restart computer.
or...
3. Download, and run  http://www.dougknox.com/xp/scripts_desc/xp_cd_dvd_fix.htm
Double click on cdgone.zip to unzip it.
Right click on cdgone.reg, click Merge.
Accept registry merge.
Restart computer.
or...
4. Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click Uninstall. Confirm.
Restart Windows. They'll be automatically reinstalled.

 

Thanks to Broni for the above instructions 

 

NB: In order to receive notification of any reply to your topic you need to click on the Follow this topic tab at the upper right corner of the page.