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Keyboard and mouse won't work on startup

keyboard mouse

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#16
donetao

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Hello!

Thanks for the help HelpMeHelpYou. I never heard that before. Good information!

My bad on the CTRL+ALT+DEL. You wouldn't be able to use that if KB if is dead!

I didn't see a problem with Memory or CPU usage. It looks normal. Firefox will be a big resource user. It is on my PC also, but no worries about that!

Lets see if we can up date the driver. Go into Device Manager and click on mice and other pointing devises. See if you can up date the mouse. Also you might want to purchase a wireless mouse and give it a try. You can get one for 15$. You might have a bad connection on your tower. You can get a mouse that plugs into a USB port also if you don't want a wireless.

Also post the make and model of your HP. Ztruker can help you with drivers.

Thanks for your help Ztruker. You also HelpMeHelpYou! Team work is good :yes:

I keep messing up. I just read where you plugged your mouse into a USB. It could be the port is bad???


Edited by donetao, 25 July 2014 - 10:29 AM.

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#17
pmay805

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I switched out the mouse before I changed the power to high performance.  I have 3 usb ports on the front and 4 or so on the rear of the tower.  So I've tried a different wired mouse on 2-3 of the front ones and had the same dead problem.


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#18
donetao

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Please post make and model of your HP computer!!

See if you can find up dated drivers here!

http://www8.hp.com/us/en/drivers.html


Edited by donetao, 25 July 2014 - 11:13 AM.

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#19
pmay805

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HP Desktop Pavillion a1700n, AMD Athlon 64x2 Dual Core Processor 3800+ 2.00 GHz 4.00 GB RAM

Windows 7


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#20
donetao

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HP Desktop Pavillion a1700n, AMD Athlon 64x2 Dual Core Processor 3800+ 2.00 GHz 4.00 GB RAM

Windows 7

Hello! This is what I come up with!!

http://h10025.www1.h...n&lang=en&cc=us


Edited by donetao, 25 July 2014 - 11:36 AM.

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#21
pmay805

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Well, even when I use the high performance power setting, sometimes the mouse won't wake up until I replug it in 2-3 times.  I have updated the driver before but I can try again.


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#22
donetao

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Well, even when I use the high performance power setting, sometimes the mouse won't wake up until I replug it in 2-3 times.  I have updated the driver before but I can try again.

Hello! The only thing I know is to try a wireless mouse(15$) You might even like it if if works :D


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#23
HelpMeHelpYou

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Sounds like what donetao Suggested may be the problem. (USB port gone bad) That is unless your driver just needs a update?


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#24
donetao

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Hello! Can you attach a screen shot of your devise manager

 

Sounds like what donetao Suggested may be the problem. (USB port gone bad) That is unless your driver just needs a update?

 

 

Hello! Can you attach a screen shot of your devise manager and click on the USB controlers. at the bottom!

If you have any with yellow ,uninstall them and restart!


Edited by donetao, 25 July 2014 - 12:11 PM.

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#25
pmay805

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I'm not sure how the wireless mouse would work if the usb ports were bad.  Since I've tried more than one they'd all have to be bad.  And doesn't the wireless mouse connect thru a usb port??

 

Here is the device mgr screen....Device Mgr.png


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#26
donetao

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Hello!

Yes the wireless mouse connects through a usb!

I don't see any yellow marks in devise manager. It looks good to me.

Lets try a sfc /scannow. I'm running our of ideas.

You could also type Windows Memory Diagnostics in the search bar. This will test your memory.

Might as well do a chkdsk while your at it. If you need instructions please ask.


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#27
pmay805

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I've run registry cleaners, antimalware, disk frag, windows mem diagnostics, and chkdisk already.  Any minor issues were corrected.  I'm wondering if the motherbd has some issue.


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#28
donetao

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Hello!

Here's a free program that is supposed to test the MB. I have ran it on my PC and every thing checked out!

I don't recommend registry cleaners. They do more harm than good. You might try a clean boot??  http://support.microsoft.com/kb/331796

Here's CPU tester???http://www.7byte.com/

Hot CPU Tester is a burn-in diagnostic tool which tests the CPU, as well as virtually all parts of the motherboard for errors, bugs and defective parts. It is a burn-in test program designed with the state–of- the- art DefectTrack engine. DefectTrack is a technology developed by 7Byte Computers to assess a system’s stability and general health. Hot CPU Tester is currently being used in a variety of labs and governmental organizations around the world, as a reliable diagnostic and trouble shooting program.


Edited by donetao, 25 July 2014 - 04:21 PM.

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#29
HelpMeHelpYou

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Have you tried tried to connect the mouse  using the back USB Jacks?  You said "I have 3 usb ports on the front and 4 or so on the rear of the tower"


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#30
Ztruker

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Maybe it's time to backup your data and do a Clean Install.


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