I am having problem accessing my outlook email. I use the 2 step verification. I use the Google app on my android phone to generate the code and I gain access. However yesterday I got a new phone. re-installed the google verification app but outlook does not like the code it generates. it keeps saying incorrect code. I am now locked out of my hotmail account. I have asked microsoft to reset my password but I wont here from them for a whole month. Does anyone have any ideas what to do.
Could this be the reason my new phone also doesn't like my username or password when I try and set up my email account on the phone. ?
Any suggestions I would be greatly appreciative