When she starts up her computer and ask the taskbar loads she gets a "windows Explorer has encountered a problem and needs to close." error, When she presses close on that error box she's got roughly a second before all her files on her desktop and her control panel disappear. She'll then get a few more Windows Explorer Errors, and then the DrWatson PostMortem Debugger error will pop up and freeze her computer entirely.
In that second of being able to access files while Windows Explorer Crashes on her, she can open about 1 program, then loses access to everything, So I can't get a hijackthis scan off of her.
And before you ask, I've asked her to go into safe mode and run a virus scan, but apparently she gets the same errors in safe mode, so there goes that idea.
She can't get to the internet and download anything, Any help? (other than to reformat, lol)