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HP EliteBook 8760w Display Freezes


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#1
angiekae68

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HP EliteBook 8760w Notebook Computer

Running Windows 7 Professional - Service Pack 1

Processor: Intel® Core™ i7-2640M CPU @ 2.80GHz

8.00 GB RAM

64-bit Operating System

 

 

I've noticed in the past few days that my display will freeze for about 10-15 seconds. This happens numerous times a day. Sometimes I get a notification at the bottom-right saying that the display became unresponsive and that it was restarted.

 

There is a Graphics Adapter update available via Windows Update:

 

nVidia - Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2, Graphics Adapter WDDM1.3, Other hardware - NVIDIA Quadro 3000M

 

I'm unsure whether this would fix the problem or not, but every time I try to install that update, it fails.

 

Any advice on what steps I should take would be greatly appreciated.

 


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#2
Aura

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Hi angie :)

Do not install the update for your graphic card drivers via the Windows Updates. WDDM drivers are buggy as [bleep] and shouldn't be used.
Can you confirm that your graphic card is indeed a NVIDIA Quadro 3000M ?
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#3
angiekae68

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NVIDIA Quadro 3000M shows to be my graphics card in the Device Manager and also when I run the DirectX Diagnostic Tool.


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#4
Aura

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NVIDIA Quadro 3000M shows to be my graphics card in the Device Manager and also when I run the DirectX Diagnostic Tool.


I would update your NVIDIA Quadro drivers from the official installer on NVIDIA website that you can find here :

http://www.nvidia.co...ed-drivers.html
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#5
angiekae68

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Thank you :) I'll try that.


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#6
angiekae68

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I've just finished installing all the drivers via NVIDIA. They all installed successfully :) If I have any more problems, I will let you know. Thank you for your help!


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#7
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I've just finished installing all the drivers via NVIDIA. They all installed successfully :) If I have any more problems, I will let you know. Thank you for your help!


No problem angie :)
Will leave this thread open and in monitoring, good luck !
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#8
angiekae68

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I haven't had any more problems with my display freezing since I updated the drivers.. Yay! :) .. And, updating the drivers actually fixed another problem I've been having for a little over a year, but this morning a new issue has come up.

 

I'll start from the beginning. Last year, my display didn't seem to be responding to one of the function keys that controls screen brightness. The screen brightness was "stuck" on the brightest setting and I couldn't dim it using the F9 function key, nor in the Power settings. After I updated the drivers the other day, the F9 key started working... until this morning. I had used the F9 key to dim the screen to the dimmest setting, but when I tried to brighten it using the F10 key, nothing happened. I restarted the laptop and tried again. Still nothing. Then I shut the laptop down and restarted it. Tried again. Nothing. I tried the other function keys and they all work fine, so I went to my Power settings. Everything was set as it's always been, but I noticed that the sliding adjuster for the brightness at the bottom of that window was at it's dimmest point still. I moved it towards the brighter end and my screen brightened, but only halfway, even though the slider shows to be at it's brightest.

 

Any suggestions?

 

(Note: About the same time that I started having problems with that function key, I installed something called GeForce Experience. I can't remember very clearly, but it seems like it had something to do with NVIDIA. The way it was presented, it seemed like to me that it was something I was suppose to have. I actually looked it up online and it appeared to be legitimate. It wasn't long after I installed it, that I started having that function key problem. I've wondered many times if that could be in connection somehow to the problem, and I've thought about uninstalling it, but I'm not sure if it's important for me to have it.)


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#9
angiekae68

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Well, I've solved my own problem lol .. The Ambient Light Sensor was enabled. I guess when I was trying all the other function keys to see if they still worked, I enabled it and forgot to disable it. My F9 and F10 are working fine now :)

 

I'm still wondering if I should have the GeForce Experience or not, though.

 

Thanks so much for your time :)


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