My wife was trying to install what she thought was an updated version of Java, but now we can't seem to get her laptop to boot up normally. I don't know enough about this to know what I should do.
She has a Dell Inspiron, running windows 7. When I try to boot, it says that the system didn't shut down normally. I hit enter on the try to start, and the machine keeps flipping back from the default background screen saying "please wait" to black every few seconds.
I could really use some help.