[Machiavelli]

OK, now we know the issue. Please uninstall FireFox, download the newest version of FireFox and then install it again.

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Nope, still crashing

[Shirleys961]

Nope, still crashing

[Machiavelli]

Then reset FireFox by following these instructions: https://support.mozi...x-most-problems

[Shirleys961]

Well, I would be delighted to do that if I could get Firefox to respond.

[Shirleys961]

Well, I would be delighted to do that if I could get Firefox to respond.

OK, it finally responded and I was able to re-set. So far so good

[Shirleys961]

 

Well, I would be delighted to do that if I could get Firefox to respond.

OK, it finally responded and I was able to re-set. So far so good

 

When I logged back on it wasn't responding but it's been ok once it started responding. So far no crashes.

[Machiavelli]

OK watch it for some time and report back if this solved our problem.

[Shirleys961]

OK watch it for some time and report back if this solved our problem.

ok I will

Thanks

[Machiavelli]

You're most welcome

[Shirleys961]

Well, seems to be ok now.

 

Thanks for all the help

[Machiavelli]

Hello,
in my opinion your PC is clean.

We need to remove the tools we've used during cleaning your machine

• Download Delfix from here and run it (If you have Windows Vista / Windows 7 / Windows 8 please do a Right click on the Delfix icon and select Run as Administrator).
• Ensure Remove disinfection tools is ticked
  Also tick:
  • Create registry backup
  • Purge system restore
  
• Click Run

The program will run for a few moments and then notepad will open with a log. Please paste the log in your next reply

 

Exercise common sense

Having security programs installed is very helpful to you, but none of them have the gift of human thought. The best way to make sure you don't get infected is to look before you leap. Be careful of what websites you visit - if a site looks suspicious, trust your instincts and get out of there. Be careful of what attachments you open in emails and files you download from websites - check them over carefully and look at the file extensions to make sure that you know what you're getting. Using peer-to-peer file sharing programs or downloading cracks and keygens is something else to avoid - the files you will be downloading are infected in the vast majority of cases, and the benefits simply aren't worth the risk to your computer.

Keep up on Windows updates

Along with keeping all of the security programs that you choose to use updated, it is also important to keep up on system updates from Microsoft, as these patch critical security vulnerabilities and help to keep you safe. Typically the windows update icon will appear in your taskbar when new updates are available, whenever you see it you should open the menu up and install the updates that are available. Although it may be an annoyance, that little bit of extra time it takes to stay updated is very well worth it instead of getting infected from an exploit and having to clean your PC again.

Slow computer?

If your computer begins to slow down again in the future for no particular reason, your first step should not be to come back to the malware forum. As your computer ages and is used, its parts wear, files and programs accumulate, and its performance speed can decrease. To restore your computer's performance to its best possible level, follow the steps in this guide written by tech expert Artellos.

Keep Safe!

[Machiavelli]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

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