[kaleb82]

Okay, that seemed to work.  Is that okay?

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Hi Lynn,
 
Please provide an update on your computer after carrying out the following steps. How is your computer performing? Any outstanding issues? Does MBAM and MSE still freeze? 
 

I think the log is too big, so I'll send it in two posts.
Okay, that seemed to work.  Is that okay?

Not a problem, attaching was fine. It looks like your Temp files haven't been cleared in a while, which is why the log was so large. 
 
STEP 1
 Batch File

• Press the Windows Key  + r on your keyboard at the same time. Type Notepad and click OK.
• Copy the entire contents of the codebox below and paste into the Notepad document.
  

  @echo off
  del /f /s /q "C:\Program Files (x86)\AOL Desktop 9.7\Jiti\viewpoint.exe"
  del /f /s /q "C:\Program Files (x86)\AOL Desktop 9.7a\Jiti\viewpoint.exe"
  rd /s /q "C:\Users\Mr B\AppData\Local\Microsoft\Windows\Temporary Internet Files\Virtualized\C\ProgramData\Viewpoint"
  rd /s /q "C:\Users\Mr B\AppData\Local\Microsoft\Windows\Temporary Internet Files\Virtualized\C\ProgramData\Viewpoint\Viewpoint Experience Technology"
  del %0

• Click Format. Ensure Wordwrap is unchecked. 
• Click File, Save As and name the file delfile.bat. 
• Select All Files as the Save as type.
• Save the file to your desktop. 
   
• Locate delfile.bat  (W8/7/Vista) on your desktop. Right-click the icon and select Run as administrator.
• A black CMD window will flash and disappear. 
   

STEP 2
 Tweaking Registry Backup

• Please download Tweaking.com Registry Backup and save the file to your desktop.
• Double-click on the file and follow the prompts. 
• Once installed, double-click on the Tweaking.com Registry Backup icon. 
• The tool should automatically open to the Backup Registry tab. If not, click the Backup Registry tab.
• Press Backup Now.
• Once complete, the tool will tell you that Successful */* Files Backed Up.
• You have now successfully backed up your Registry.
   

STEP 3
 Reg Fix 

• Press the Windows Key  + r on your keyboard at the same time. Type Notepad and click OK.
• Copy the entire contents of the codebox below and paste into the Notepad document.

  Windows Registry Editor Version 5.00
  
  [-HKEY_CURRENT_USER\Software\Classes\Wow6432Node\CLSID\{752929fc-c897-4620-9fa8-0303247277e2}]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ConservativeTalkNow_4n.HTMLMenu]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ConservativeTalkNow_4n.HTMLMenu.1]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ConservativeTalkNow_4n.Radio]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ConservativeTalkNow_4n.Radio\CurVer]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ConservativeTalkNow_4n.Radio.1]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ConservativeTalkNow_4n.RadioSettings]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ConservativeTalkNow_4n.RadioSettings.1]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ConservativeTalkNow_4n.SettingsPlugin]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ConservativeTalkNow_4n.SettingsPlugin.1]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{41569195-F4B7-4837-B83A-ED80ADD8672A}]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{42CE1C53-100A-4937-8C9C-5533BCE20D57}]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{B42A16AE-ED06-4BC9-A2B4-AB7BE1C76DAC}]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{D6CAA194-242B-4EC1-853D-885AF2776659}]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{5fc11356-4449-4a31-a786-139a4bfda0eb}]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{8a309664-9ce3-447c-b714-e9c4aba2cb11}]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{e5280609-bf3f-4b1c-aa62-d3f6e69d00b3}]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{eb3cdcf7-d1d6-4cd8-817b-f4de2cbcda34}]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{F24CE9B7-7F63-4BA7-B81F-2BCCCD881403}]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{41569195-F4B7-4837-B83A-ED80ADD8672A}]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{42CE1C53-100A-4937-8C9C-5533BCE20D57}]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{B42A16AE-ED06-4BC9-A2B4-AB7BE1C76DAC}]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{D6CAA194-242B-4EC1-853D-885AF2776659}]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{330832c2-2e2f-4443-86b5-bfc09dd73fb1}]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{6866e1ba-3ed6-4a50-ba15-d0dc5154ea3f}]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{af9406f1-79fb-4747-9bfb-948f8fc0690f}]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{b05788f6-da1c-4f39-a2f0-fe42760fa60c}]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\ConservativeTalkNow_4nbar Uninstall]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{5fc11356-4449-4a31-a786-139a4bfda0eb}]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{8a309664-9ce3-447c-b714-e9c4aba2cb11}]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{e5280609-bf3f-4b1c-aa62-d3f6e69d00b3}]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{eb3cdcf7-d1d6-4cd8-817b-f4de2cbcda34}]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{F24CE9B7-7F63-4BA7-B81F-2BCCCD881403}]
  [-HKEY_USERS\S-1-5-21-185013668-2475104059-2432215777-1000\Software\Classes\Wow6432Node\CLSID\{752929fc-c897-4620-9fa8-0303247277e2}]
  [-HKEY_USERS\S-1-5-21-185013668-2475104059-2432215777-1000_Classes\Wow6432Node\CLSID\{752929fc-c897-4620-9fa8-0303247277e2}]

• Click Format. Ensure Wordwrap is unchecked. 
• Click File, Save As and name the file regfix.reg.
• Select All Files as the Save as type.
• Save the file to your desktop. 
• Locate regfix.reg on your desktop. Right-click the file and click Merge with the Registry. 
• Accept any prompts. 
• Reboot your computer for the changes to take effect.
   

======================================================
 
STEP 4
 Logs
In your next reply please include the following logs. Please be sure to copy and paste the requested logs, as well as provide information on any questions I may have asked.

• Did the batch file run successfully? 
• Did the .reg file merge successfully?
• Update on computer - how is it performing? Any outstanding issues? 
• Situation with MBAM/MSE?

[LiquidTension]

Hi Lynn,
 
Please provide an update on your computer after carrying out the following steps. How is your computer performing? Any outstanding issues? Does MBAM and MSE still freeze? 
 

I think the log is too big, so I'll send it in two posts.
Okay, that seemed to work.  Is that okay?

Not a problem, attaching was fine. It looks like your Temp files haven't been cleared in a while, which is why the log was so large. 
 
STEP 1
 Batch File

• Press the Windows Key  + r on your keyboard at the same time. Type Notepad and click OK.
• Copy the entire contents of the codebox below and paste into the Notepad document.
  

  @echo off
  del /f /s /q "C:\Program Files (x86)\AOL Desktop 9.7\Jiti\viewpoint.exe"
  del /f /s /q "C:\Program Files (x86)\AOL Desktop 9.7a\Jiti\viewpoint.exe"
  rd /s /q "C:\Users\Mr B\AppData\Local\Microsoft\Windows\Temporary Internet Files\Virtualized\C\ProgramData\Viewpoint"
  rd /s /q "C:\Users\Mr B\AppData\Local\Microsoft\Windows\Temporary Internet Files\Virtualized\C\ProgramData\Viewpoint\Viewpoint Experience Technology"
  del %0

• Click Format. Ensure Wordwrap is unchecked. 
• Click File, Save As and name the file delfile.bat. 
• Select All Files as the Save as type.
• Save the file to your desktop. 
   
• Locate delfile.bat  (W8/7/Vista) on your desktop. Right-click the icon and select Run as administrator.
• A black CMD window will flash and disappear. 
   

STEP 2
 Tweaking Registry Backup

• Please download Tweaking.com Registry Backup and save the file to your desktop.
• Double-click on the file and follow the prompts. 
• Once installed, double-click on the Tweaking.com Registry Backup icon. 
• The tool should automatically open to the Backup Registry tab. If not, click the Backup Registry tab.
• Press Backup Now.
• Once complete, the tool will tell you that Successful */* Files Backed Up.
• You have now successfully backed up your Registry.
   

STEP 3
 Reg Fix 

• Press the Windows Key  + r on your keyboard at the same time. Type Notepad and click OK.
• Copy the entire contents of the codebox below and paste into the Notepad document.

  Windows Registry Editor Version 5.00
  
  [-HKEY_CURRENT_USER\Software\Classes\Wow6432Node\CLSID\{752929fc-c897-4620-9fa8-0303247277e2}]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ConservativeTalkNow_4n.HTMLMenu]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ConservativeTalkNow_4n.HTMLMenu.1]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ConservativeTalkNow_4n.Radio]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ConservativeTalkNow_4n.Radio\CurVer]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ConservativeTalkNow_4n.Radio.1]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ConservativeTalkNow_4n.RadioSettings]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ConservativeTalkNow_4n.RadioSettings.1]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ConservativeTalkNow_4n.SettingsPlugin]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ConservativeTalkNow_4n.SettingsPlugin.1]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{41569195-F4B7-4837-B83A-ED80ADD8672A}]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{42CE1C53-100A-4937-8C9C-5533BCE20D57}]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{B42A16AE-ED06-4BC9-A2B4-AB7BE1C76DAC}]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{D6CAA194-242B-4EC1-853D-885AF2776659}]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{5fc11356-4449-4a31-a786-139a4bfda0eb}]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{8a309664-9ce3-447c-b714-e9c4aba2cb11}]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{e5280609-bf3f-4b1c-aa62-d3f6e69d00b3}]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{eb3cdcf7-d1d6-4cd8-817b-f4de2cbcda34}]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{F24CE9B7-7F63-4BA7-B81F-2BCCCD881403}]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{41569195-F4B7-4837-B83A-ED80ADD8672A}]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{42CE1C53-100A-4937-8C9C-5533BCE20D57}]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{B42A16AE-ED06-4BC9-A2B4-AB7BE1C76DAC}]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{D6CAA194-242B-4EC1-853D-885AF2776659}]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{330832c2-2e2f-4443-86b5-bfc09dd73fb1}]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{6866e1ba-3ed6-4a50-ba15-d0dc5154ea3f}]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{af9406f1-79fb-4747-9bfb-948f8fc0690f}]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{b05788f6-da1c-4f39-a2f0-fe42760fa60c}]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\ConservativeTalkNow_4nbar Uninstall]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{5fc11356-4449-4a31-a786-139a4bfda0eb}]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{8a309664-9ce3-447c-b714-e9c4aba2cb11}]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{e5280609-bf3f-4b1c-aa62-d3f6e69d00b3}]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{eb3cdcf7-d1d6-4cd8-817b-f4de2cbcda34}]
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{F24CE9B7-7F63-4BA7-B81F-2BCCCD881403}]
  [-HKEY_USERS\S-1-5-21-185013668-2475104059-2432215777-1000\Software\Classes\Wow6432Node\CLSID\{752929fc-c897-4620-9fa8-0303247277e2}]
  [-HKEY_USERS\S-1-5-21-185013668-2475104059-2432215777-1000_Classes\Wow6432Node\CLSID\{752929fc-c897-4620-9fa8-0303247277e2}]

• Click Format. Ensure Wordwrap is unchecked. 
• Click File, Save As and name the file regfix.reg.
• Select All Files as the Save as type.
• Save the file to your desktop. 
• Locate regfix.reg on your desktop. Right-click the file and click Merge with the Registry. 
• Accept any prompts. 
• Reboot your computer for the changes to take effect.
   

======================================================
 
STEP 4
 Logs
In your next reply please include the following logs. Please be sure to copy and paste the requested logs, as well as provide information on any questions I may have asked.

• Did the batch file run successfully? 
• Did the .reg file merge successfully?
• Update on computer - how is it performing? Any outstanding issues? 
• Situation with MBAM/MSE?

[kaleb82]

Yes, the batch file ran successfully and the reg file merged successfully.  The computer seems to be running a little slow.  I uninstalled and reinstalled the malwarebytes program and it is still freezing up at the same file, about 3 minutes into the scan.  Do you think there is a virus or.....other issue?

 

Microsoft Essentials quickscan runs fine with no issues found. 

[LiquidTension]

Hi Lynn,
 

The computer seems to be running a little slow.

This is something that can be looked into.
 

I uninstalled and reinstalled the malwarebytes program and it is still freezing up at the same file, about 3 minutes into the scan.  Do you think there is a virus or.....other issue?

No, I don't believe malware is the cause of the issue. At this time, I have two possible theories - a failing Hard Drive or a corrupt MBAM installation. Whilst you've uninstalled/reinstalled the software, there is a specalised MBAM removal tool that we can deploy. However, I would first like to check for Hard Drive issues. 
 
 CHKDSK

• Click Start and type CMD in the Search Bar. Right-Click CMD.exe and select  Run as administrator.
• In the command window type the following and press Enter on your keyboard.

  ​chkdsk c: /x /r

• If you are prompted to schedule CHKDSK to run the next time the computer restarts, type y and press Enter on your keyboard.
• Type Exit and press Enter on your keyboard.
• Restart your computer. CHKDSK will automatically run.
• Note: This process can take up to an hour. 
• Upon completion, and once you are back into Windows, press the Windows Key  + r on your keyboard at the same time. Type eventvwr.msc and click OK.
• Once opened, click Windows Logs followed by Application. In the 3rd column on the right-hand pane, locate and click Source. 
• Scroll through the column and locate the most recent entry (depending on your Operating System):
  • Wininit (Windows Vista/7)
• Double-click the entry, click Copy and paste in your next reply.

[kaleb82]

Hi Adam,

Okay, I had run a full scan using Microsoft Security Essentials and it completed successfully with no issues.  I ran everything successfully, but when I opened the eventvwr.msc file, I clicked on Windows Logs followed by Application, I could not locate any file with the title Source in the 3rd column.  Awaiting further instructions.  The computer seems to be running faster than yesterday.  It booted up much quicker and accessing the internet was faster as well.  Many thanks for your assistance

[LiquidTension]

Hi Lynn,
 

The computer seems to be running faster than yesterday.  It booted up much quicker and accessing the internet was faster as well.

Glad to hear.
 

I ran everything successfully, but when I opened the eventvwr.msc file, I clicked on Windows Logs followed by Application, I could not locate any file with the title Source in the 3rd column.

Lets try this a different way.

• Press the Windows Key  + r on your keyboard at the same time. Type eventvwr.msc and click OK.
• Click Windows Logs.
• Right-click Application and click Find.
  • If CHKDSK ran within Windows (you didn't have to restart the computer), type Chkdsk into the text field and click Find Next. The log should appear. Highlight the text, Copy and paste in your next reply.
  • If CHKDSK ran after a restart, type Wininit into the text field and click Find Next. The log should appear. Highlight the text, Copy and paste in your next reply.
• ​For instructions accompanied by screenshots, please refer to the following article. 

[kaleb82]

    - Provider

      [ Name] Microsoft-Windows-Wininit       [ Guid] {206f6dea-d3c5-4d10-bc72-989f03c8b84b}       [ EventSourceName] Wininit

    - EventID 1001

      [ Qualifiers] 16384

      Version 0       Level 4       Task 0       Opcode 0       Keywords 0x80000000000000     - TimeCreated

      [ SystemTime] 2014-07-31T16:28:46.000000000Z

      EventRecordID 53122       Correlation     - Execution

      [ ProcessID] 0       [ ThreadID] 0

      Channel Application       Computer MrB-HP       Security

Hi Adam, I hope this is the information.  I followed the instructions, but had difficulty with the copy and paste.  Thanks again!

- EventData

 

      Checking file system on C: The type of the file system is NTFS. A disk check has been scheduled. Windows will now check the disk. CHKDSK is verifying files (stage 1 of 5)... 260096 file records processed. File verification completed. 974 large file records processed. 0 bad file records processed. 0 EA records processed. 60 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)... 342446 index entries processed. Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 5)... 260096 file SDs/SIDs processed. Cleaning up 16 unused index entries from index $SII of file 0x9. Cleaning up 16 unused index entries from index $SDH of file 0x9. Cleaning up 16 unused security descriptors. Security descriptor verification completed. 41176 data files processed. CHKDSK is verifying Usn Journal... 34164024 USN bytes processed. Usn Journal verification completed. CHKDSK is verifying file data (stage 4 of 5)... 260080 files processed. File data verification completed. CHKDSK is verifying free space (stage 5 of 5)... 102176235 free clusters processed. Free space verification is complete. Windows has checked the file system and found no problems. 469886975 KB total disk space. 60703128 KB in 175227 files. 102688 KB in 41177 indexes. 8 KB in bad sectors. 376211 KB in use by the system. 65536 KB occupied by the log file. 408704940 KB available on disk. 4096 bytes in each allocation unit. 117471743 total allocation units on disk. 102176235 allocation units available on disk. Internal Info: 00 f8 03 00 60 4d 03 00 a0 09 06 00 00 00 00 00 ....`M.......... af 02 00 00 3c 00 00 00 00 00 00 00 00 00 00 00 ....<........... 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ Windows has finished checking your disk. Please wait while your computer restarts.

[LiquidTension]

Hi Lynn,
 
The log indicates your Hard Drive may be beginning to fail (8 KB in bad sectors). In this event I would recommend one of the following:

• Replace the Hard Drive; there is no guarantee that the issue will not grow.
• Monitor the Hard Drive using a disc monitoring tool. 

When data such as documents, photos, music, etc are at stake, it is not worth taking the risk (ie. ignoring this issue). I strongly recommend doing one of the above. At the very least, you should be performing regular backups of your data. Here is a good article explaining your current situation. 
 
Your issues with MBAM may be unrelated to this (a corrupt installation, for example). Or they may be related - impossible to say at the moment. 
 
We can continue with the removal/troubleshooting process if you so wish. However, if you decide to replace the Hard Drive, then there is little point continuing. Please let me know your thoughts on the above, and how you wish to proceed.

[kaleb82]

Adam,

Thank you for your assistance and thorough analysis   .  I will monitor the hard drive using the error-checking tool recommended in the article and back up my files as recommended.  One last question.  Do I uninstall the programs we ran? 

[LiquidTension]

Hi Lynn,

As you've decided to monitor your Hard Drive, we have a little more work to do - troubleshooting the issue with MBAM being next. At the end of this process I will provide instructions on how to remove the tools we've used, as well as tips and information on preventative measures you can take to avoid reinfection.

I will return with instructions shortly.

[LiquidTension]

Hi Lynn,
 
Please read the following article on how to completely remove MBAM from your computer. Take note of the varying methods. You will either want to follow method one (if you have the paid-for product) or method two (if you have the free product). Ensure you follow the instructions carefully; especially if you're following method one. 
 
Let me know how you get on.

[kaleb82]

Hi Adam,

I uninstalled mbam, but did not download mbam.  I had used the removal tool before and reinstalled but still had mbam freezing up at the same file.  I am using Hitman Pro in lieu of mbam and it seems to run w/o any problems.  Your opinion?

[kaleb82]

Adam,

Would you recommend doing a disc cleanup and defragmentation as well? 

[LiquidTension]

Hi Lynn,

I uninstalled mbam, but did not download mbam.  I had used the removal tool before and reinstalled but still had mbam freezing up at the same file.  I am using Hitman Pro in lieu of mbam and it seems to run w/o any problems.  Your opinion?

HitmanPro is well known as a programme that causes unbootable systems. I would stay clear of the programme, and uninstall it immediately. 
 
There is still troubleshooting to be done on why MBAM is freezing. If this is something you are interested in, please let me know. If not, I can recommend a good alternative anti-malware programme. 
 

Would you recommend doing a disc cleanup and defragmentation as well?

We can perform a disc cleanup, and check for fragmentation at the end.
 
------
 
Let me know how you wish to proceed regarding MBAM, and I will issue the next set of instructions. I would also like you to provide an update on how your computer is performing.

[kaleb82]

Hi Adam,

I followed your recommendations and uninstalled Hitman Pro and reinstalled mbam.  I ran a scan with mbam, it ran fine and found no issues!  I'm thrilled with the results!  The computer is running great and there doesn't seem to be any problems.  What's next?

Edited by kaleb82, 04 August 2014 - 06:50 PM.