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unknown virus attack [Solved]


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#16
wpr

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I have no idea where the cd is at this time.  After 3-4 years things get moved around.  Let me look for it on my lunch break.


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#17
wpr

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I got the it.  waiting for instructions before I put it into the sick computer. 


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#18
Essexboy

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OK first thing we need to do is ensure that all the important stuff is backed up to a USB or CD, we probably will not need them but better to be safe than sorry :)

 

Priority is to make a note of all passwords-e-mail addresses-licence data 

Then back up all data - photos - documents etc..

 

I have a small guide here at preparation point 2http://www.geekstogo...all-of-windows/  although it refers to XP the basics are the same

Having done that to your satisfaction we are ready to proceed, let me know when you are ready

 

Additionally once we have completed this I will give you a link to the free disc imaging programme that I use

 


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#19
wpr

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ok.  i have moved everything I can to the usb. (I think) My itunes will be lost but I have them oburnt to cds as well.

Ready to put hte windows cd in and wipe the computer.


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#20
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You have a choice here as to whether or not to do a clean install or a repair install.  They will probably both take the same time  

 

With iTunes you should be able to re-download all your purchased tunes etc from the iTunes player

Open iTunes and sign in, at the top select store

Then scroll to the bottom quick links and select purchased

It will then bring up a list ready for download :)

Capture.JPG

 

Before going any further ensure that you have the windows COA which is a 25 character code (5x5) if you are not sure then run Magical Jelly Bean to get it

 

Then let me know whether you want to go for a repair or clean install


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#21
wpr

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COA would be on the sticker on the bottom of the computer right? 

Let's go with repair. 


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#22
Essexboy

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OK start windows to normal mode and insert the CD
When the CD starts you will be given the option to run "setup.exe"
If that does not appear then using explorer go to the CD and double click setup.exe
Accept the UAC warning and allow to run

(Screenshots courtesy of 7 forums )

Click the Install Now button
Step1.jpg

Select Get Updates
Step2.jpg

Once that has completed the Accept the EULA
Step3.jpg

Select Upgrade option
Step4.jpg

It will then let you know which programmes/devices might be affected
Compatibility-Report.jpg

Windows will then install fresh copies of all your system files and drivers
As it completes it will go through the normal windows select date/time etc options

Once done we will then tidy it up and get you secured
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#23
wpr

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I am stuck.  I downloaded the win 7 info a my office computer. Bunt a dvd.  When I load it into the sick computer setup is not an option anywhere.  I have one file. Iti s a disc image file called x17-58997. I can't run it or anything. All am able to do is burn it to a new dvd or the hard drive.

 

BTW, I have to head out to my Mom's place and give her a hand.  I probably won't be able to check messages until late and work with you on this until tomorrow.


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#24
Essexboy

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OK it was probably not burnt correctly which burning software did you use ?

As it is an ISO it will need to be burnt correctly

CD/DVD

Download and run FreeISO burner from here http://www.freeisoburner.com/
Ensure that the ISO file you downloaded is on the desktop
Once running select the open button and locate the ISO file
Capture.JPG

Ensure there is a CD in the drive then click burn. Or if you wish we could burn it to a USB drive

USB

Download and run Rufus

Insert the USB stick Then run Rufus
rufus.JPG
Select the ISO file on the desktop via the ISO icon.

Press Start Burn
RufusISO.JPG


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#25
wpr

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After downloading it the other day I used whatever program came on my office windows computer to burn the disk.  A box popped up and asked if I wanted to burn a disk. I told it yes.

 

I downloaded the correct program but I still have issues. The first thing I do is select "open" in order to find the file I want to burn X17-58997.  It is still in my download folder. I select the file and click "open" again which takes me back to the ISO burn program.  The ISO file is in the subject line.  I click "burn" and get an error message under the progress section:

Initialize ...
Starting to write ISO Image ...
Failed to write ISO image, Error: Hardware Error 12293.

 

 

What did I do wrong?

 

Just so you know- I won't be able to get back to this until after 1 pm my time.


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#26
Essexboy

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Hmm lets try the windows burner...  Details here http://windows.micro...rom-an-iso-file
 

1.Insert a recordable CD, DVD, or Blu‑ray Disc into your disc burner.

2. Open Computer by clicking the Start button Picture of the Start button, and then clicking Computer.

3.In Windows Explorer, find the disc image file, and then double-click it.

4.If you have more than one disc burner, from the Disc burner list in Windows Disc Image Burner, click the burner that you want to use.

5.(Optional) If you want to verify that the disc image was burned correctly to the disc, select the Verify disc after burning check box.

If the integrity of disc image file is critical (for example, the disc image file contains a firmware update), you should select this check box.

6.Click Burn to burn the disc.

 

 


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#27
wpr

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Well I got the cd burnt. 

I was able to run the setup as you instructed.

I could not get the update since I can not get online with that computer.


Select Get Updates
attachicon.gifStep2.jpg

 

 

 

So I proceeded to run the rest of the program.

 

It got to a place where I was told to delete ITunes and reboot the computer.  I did. 

 

After all that I still can not get online.  I can't say if it did any update.  I am sure I am not doing this correctly so I appreciate your patience.
 


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#28
Essexboy

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Do you have an Ethernet cable that you can use to connect to the router
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#29
wpr

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Do you have an Ethernet cable that you can use to connect to the router

 

 

Yes at the office I do.  I will connect it tomorrow.  (I brought it back home to see if it was possible to log on here.  It didn't work.)


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#30
Essexboy

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I must admit I am beginning to think of a wireless card failure now, although none of the logs showed that. The Ethernet will either confirm or deny that
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