[jeffcaissie]

acer aspier 

vista home 32 bit

some kind of error when i try to log on using the correct password

and when i try in safe mode it's a different user and i don't know that password

any advice?

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Hi, Which Windows are you using? Which is the other account you see when you try to login in Safe mode? Admin????

Edited by HelpMeHelpYou, 02 August 2014 - 12:47 AM.

[HelpMeHelpYou]

Hi, Which Windows are you using? Which is the other account you see when you try to login in Safe mode? Admin????

Edited by HelpMeHelpYou, 02 August 2014 - 12:47 AM.

[HelpMeHelpYou]

Ok, If its Admin user account the password (If not changed) is usually blank.

1. Reboot the computer into Safe Mode.
2. When logging into Safe Mode you should be prompted with an option to what account you want to use. Select the Administrator account. If prompted for a password try pressing Enter on the keyboard for no password. If this does not work, try other passwords you may have used. If you're unable to log into the Administrator account skip to the next suggestion.
3. Once you've logged into the Administrator account open Control Panel and User Accounts.
4. In User Accounts select the account you want to change the password for, click change password and then enter the new password or click remove the password to remove the password from the account.

[jeffcaissie]

i think it home basic.

 it's my moms pc and she bought it from my cousin

so in normal mode it's my mom's 

and in safe it's my cousin's left over account

i guess we could ask her (cousin) if she could give up her password to us, if she remember it.

but that will have to wait until tomorrow

i guess we did not think to change admin privileges 

[DonnaB]

Hi jeffcaissie,

If your mom bought it from your cousin, now it is her property to do with as she pleases, so why not restore to factory condition? That will resolve all your problems.

Just boot the computer and as soon as you see the "splash screen" (Acer logo) press the Alt + F10 keys simultaneous. That should bring up the recovery menu.

You will need to remove all the pre-installed software that came with it and reinstall all the Windows Updates. It is a tedious task but well worth it in the end.

We would be more than happy to guide you through this process.

Donna

[donetao]

Hello!

Donna knows these things and will help you restore your PC back to where it was when it was taken out of the box.

Here's a short video explaining what she's advising. Hey!

http://www.youtube.c...h?v=FHLfNOAHraw

PS I don't know this for sure, but you may need the password??? You may want to try this first!!

http://acer.custhelp...tail/a_id/12869

Edited by donetao, 02 August 2014 - 11:09 AM.

[HelpMeHelpYou]

I would ask mother for her password, And from there delete the user accounts to which you forgot the passwords. Unless Mom Does not know the passwords either, In this case i would follow the instructions of DonnaB She knows what shes doing there

[jeffcaissie]

if i restore will i be able to recover important files?

[HelpMeHelpYou]

Where are these Important files saved to? Maby a description of the files you are talking about, Such as: Videos, Pictures, Program files...

[jeffcaissie]

i got important files from pc

after pushing alt+F10

i get to a screen that says.

edit windows boot options for vista

path: \windows\system32\winload.exe

 

patition 2

hard disk 38abbc2a

[ /noexecute=optin]

 

 

do i have to change the command for it to restore. 

 

i push enter and it just gets back to the same log in screen.

Edited by jeffcaissie, 03 August 2014 - 07:37 PM.

[HelpMeHelpYou]

Others have to help you here. Its been brought to my attention that my help is useless! Best of luck to you jeffcaissie

[DonnaB]

Hi Jeff,

Please note that HelpMeHelpYou's behavior does not reflect the attitudes of the devoted Staff Members here at Geeks To Go.

Were you able to retrieve the files on this computer that are dear to your heart and just can not live without? Program files are no big deal. We can reinstall those.

Please describe which screen you are at and don't go any further till I instruct you to do so.

Thank you,
Donna

[jeffcaissie]

the screen says:

edit windows boot options for:microsoft windows vista

path: \windows\system32\winload.exe

 

patition 2

hard disk 38abbc2a

[ /noexecute=optin]

Edited by jeffcaissie, 08 August 2014 - 11:54 PM.

[DonnaB]

Were you able to retrieve the files on this computer?

[jeffcaissie]

yes. 

but computer keeps tuning off by it's self if i leave it alone for to long.

i was just running a memory diagnostics test and it totally shut off !

it's back on now tho.

Edited by jeffcaissie, 03 August 2014 - 09:34 PM.