[donetao]

Hello! jeff!

May ask how old you are?

 

yes. 

but computer keeps tuning off by it's self if i leave it alone for to long.

i was just ruining a memory diagnostics test and it totaly shut off !

it's back on now tho.

What did you do to turn it back on? Did the memory diagnostics finish? What were the results?

doneato!

If you want help from Donna,you have to answer her questions and be honest with her. Does your mother know her password?

Do you know your mothers password?

Edited by donetao, 03 August 2014 - 09:28 PM.

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why?

[jeffcaissie]

why?

[donetao]

why?

Who's PC are you on now??

[donetao]

Hello jeff!

Do you not have another similar topic going on the forum?

http://www.geekstogo...ts-help-please/

[jeffcaissie]

i have both mine(dell) and my moms(acer) running right now

my pc is not to bad right now but i'm trying to get my mom's office computer to work right.

i could have other topics going on yes.

you must pardon me. i'm new to this.

[donetao]

my pc is not to bad right now but i'm trying to get my mom's office computer to work right.

 

Hello jeff! What is wrong with your mom's computer!

[jeffcaissie]

user profile service failed

can't log on.

[donetao]

Who can't log on? You or your mother? Sorry for all these questions.Are you trying to fix this computer because you can't log on or your mother can't log on.

Does your mother know her password??

http://support.microsoft.com/kb/947215

Edited by donetao, 03 August 2014 - 10:04 PM.

[jeffcaissie]

both of us.

[donetao]

both of us.

Neither one can log on?? This is your mothers office computer and your aunt gave it to your mom??

I'm going to let Donna handle this tomorrow!

[jeffcaissie]

ok.

. 

when we try to log on  it gives us a user profile service failure.

and my mother bought the lap top from my cousin not my aunt

 

once i'v pressed alt+F10

this is on screen:

 

 

edit windows boot options for: Microsoft windows vista

path: \windows\system32\winload.exe

 

patition 2

hard disk 38abbc2a

[ /noexecute=optin]

 

 

 

donna if you could tell me what to do next i would appreciate it

Edited by jeffcaissie, 04 August 2014 - 01:15 AM.

[DonnaB]

Good morning Jeff,

Since you have the files off the computer that are important, let's continue to restore to factory condition. Please, do not follow any advice in the other threads that you started for your mom's computer. It will only cause confusion.

Unfortunately, I do have to go to work today, though in my absence I would like for you to do the following and we can finish when I get home in about 10 hours. I do apologize that you have to wait, but I want to be here to guide you personally so that nothing goes wrong.

Are you able to boot the computer into any account? If so, please do the following:

Please download the Magical Jelly Bean key finder to the desktop. (You will need to scroll to the bottom of the page to find the download link under the Free column.

• [*}Right click on the desktop icon then click on the dial button to accept the agreement. Click Next >
• Click Next > again.
• Click in the box to the left of Create a desktop icon then click Next >
• Click Install
• Click Finish and the program will begin.

In the left column you will see the Operating System (OS) that is installed highlighted in blue ( if not click on it). In the right column you should see the CD Key. Please write that group of 5 alpha-digits down and keep in a safe place. (Not the Product ID that includes the OEM number)

The alpha number above is very important. Make sure to write down the exact numbers and letters just in case they are needed when we restore to factory condition.

Next:

Can you boot to the computer to the Advanced Boot Options menu? To do so:

Restart the computer and as soon as you see the Acer logo, begin tapping the F8 key. You should see the following screen that has Repair Your Computer at the top:



All I need you to do is to see if you can get that far.

I will be back on line as soon as I get home from work. Please be patient and do nothing more to your Mom's computer in my absence.

Thank you kindly,
Donna

[jeffcaissie]

i did all u asked but when i get to advanced boot options there is no "repair your computer" option.

every thing from your screen shot is there except the repair option.

[DonnaB]

Hi Jeff,

Boot into a user account that has administrative privileges. Next, click on the start orb > All Programs. Look for a folder in the list that should be titled Acer Empowering Technology or Acer eRecovery Management. Don't do anything if it is there, I just want to know if it is or not.

[donetao]

Hello Donna!

I think the OP said he was not able to boot into Windows

But Then he has said a lot of different things and has several topics open on the forum!

Good look my friend!

Here's the option your referring to!

http://acer.custhelp...tail/a_id/12869

Edited by donetao, 04 August 2014 - 06:48 PM.