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Computer wont start [Closed]


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#1
Singlehandedsailor

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First I got windows explorer has stopped working all the time. After a restart, I got a disk read error soon (it initially booted into windows). After another restart theres just a black screen, after another restart I went into safe mode and windows tried repairing my disk. AFter another restart, black screen again and wont even boot into safe mode. I turned off the computer and tried switching out my current HDD for an older HDD and now whichever HDD I use the computer wont start at all.


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#2
LiquidTension

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Hello Singlehandedsailor,
 
My username is LiquidTension, but you can call me Adam. I will be assisting you with your malware-related problems.
If you would allow me to call you by your first name I would prefer that. xsmile.png.pagespeed.ic.CwSpBGGvqN.png
 
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#3
LiquidTension

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Hello Singlehandedsailor, 
 
Please answer the following questions.

  • What is the Operating System and bit-type (32 or 64-bit) of the affected PC? 
  • Do you have regular access to a clean PC?
  • Do you have access to a clean USB drive that you can format
  • Do you have access to your Windows Installation disc?
  • Does your computer have a CD/DVD drive?
  • Do you have access to a blank CD/DVD
  • What exactly happens now when you turn your PC on? Do you just get a black screen? When does this occur? Do you see the Windows loading screen after the BIOS has loaded? 
     
  • What did you do with the computer prior to this issue occurring? For example, did you install/uninstall any new software, run any scans, delete any files, etc? 
  • Was the machine exhibiting any signs of infection prior to it becoming unbootable? For example, browser redirections, performance/slowness issues, Anti-Virus/Malware warnings, etc? 

Once you've answered the questions above we can begin to weigh up our options. xsmile.png.pagespeed.ic.CwSpBGGvqN.png


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#4
LiquidTension

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Hello, 

 

Do you still require assistance? 


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#5
CatByte

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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