[newcomer21]

Still has the same BSOD.

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Are you able to get to safe mode ?

[Essexboy]

Are you able to get to safe mode ?

[newcomer21]

I can't.

[Essexboy]

Could you try the following from the reatogo run box :

1.Click Start, click Run, type c:\windows\$NtServicePackUninstall$\spuninst\spuninst.exe in the Open box, and then click OK.
2.When the Windows XP Service Pack 3 Removal Wizard starts, click Next.
3.Follow the instructions on the screen to remove Windows XP SP3.

[newcomer21]

I copied and pasted and it said location not available and I realized it is located on the D drive so I changed it to D but then it said Service Pacek 3: Error opening SPUNINST.LOG file.

[Essexboy]

OK the service pack is not fully installed. Did it reboot properly after completing the service pack install or did this occur in the final stages

[newcomer21]

it said it finished and then rebooted and that is when it started.  Do you know of a site to download sp3.  Microsoft doesn't sevice that any more, so I found a web site that I downloaded it from and maybe it wasn't complete?

[Essexboy]

This is the MS link http://www.microsoft...ails.aspx?id=24 using any other can be fraught with danger

Your best bet would be to slipstream this with your CD and then do a repair install http://winsupersite....ck-3-sp3-128464

[newcomer21]

would it be easier to just use my windows pro disk and do a repair and then just install the sp3 from microsoft

[Essexboy]

Yes that is an option, have you considered getting a backup programme ? Especially as MS has now removed support from XP

[newcomer21]

What do you mean by "backup programme?"  When I chose "R" it takes me to a command prompt.  Don't know where to go from there

Edited by newcomer21, 23 August 2014 - 01:00 PM.

[Essexboy]

We have a repair tutorial here http://www.geekstogo...air-windows-xp/

For a backup programme I mean something like Macrium Reflect. This will image your drive to an external source USB/External drive/CD enabling the system to be restored in minutes if you have a catastrophic failure

[newcomer21]

Ok, Thanks.  I will look into that. Thanks for your help

[Essexboy]

I will keep this open until you are happy

[newcomer21]

If this computer is just used by a child for games and etc on internet, how important is sp3 if it still doesn't work after I try the install from microsoft.  Could I just use it with sp2?