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Stuck with v9.com virus [Solved]


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#16
dbreeze

dbreeze

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Cool; I'll be back to check on that later.  Thanks for letting me know.


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#17
islandcat

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 I am having problems copying and pasting FRST scan. Don't get it...been doing it on here all along.  Saved it to desktop. Could it be because of changes to chrome?


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#18
dbreeze

dbreeze

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That should not have had any affect on the copy / paste functions. 

 

Can you check on the edit / BBCode view switch in the top left corner of the edit box (when you are posting)?  Sometimes changing this from up to down or vice verse can fix that problem.  As a last resort, can you attach the file to the post?


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#19
islandcat

islandcat

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hope this is it thanks

Attached Files


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#20
dbreeze

dbreeze

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  • Malware Removal
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I will copy and paste the log here for better viewing:

Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 17-08-2014 01
Ran by Nadja (administrator) on NADJA-PC on 19-08-2014 17:54:40
Running from C:\Users\Nadja\Downloads
Platform: Windows 7 Home Premium Service Pack 1 (X64) OS Language: English (United States)
Internet Explorer Version 11
Boot Mode: Normal

The only official download link for FRST:
Download link for 32-Bit version: http://www.bleepingc...can-tool/dl/81/
Download link for 64-Bit Version: http://www.bleepingc...can-tool/dl/82/
Download link from any site other than Bleeping Computer is unpermitted or outdated.
See tutorial for FRST: http://www.geekstogo...very-scan-tool/

==================== Processes (Whitelisted) =================

(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)

(AMD) C:\Windows\System32\atiesrxx.exe
(AVAST Software) C:\Program Files\AVAST Software\Avast\AvastSvc.exe
(Cherished Technololgy LIMITED) C:\ProgramData\IePluginServices\PluginService.exe
(Advanced Micro Devices, Inc.) C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe
(Apple Inc.) C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
(Conexant Systems Inc.) C:\Windows\System32\CxAudMsg64.exe
(Microsoft Corporation) C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe
(Microsoft Corporation) C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe
(Microsoft Corporation) C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVHSVC.EXE
(Microsoft Corporation) C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe
(Microsoft Corporation) C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe
(AMD) C:\Windows\System32\atieclxx.exe
(ELAN Microelectronics Corp.) C:\Program Files\Elantech\ETDCtrl.exe
(Conexant Systems, Inc.) C:\Program Files\CONEXANT\cAudioFilterAgent\CAudioFilterAgent64.exe
(Lenovo (Beijing) Limited) C:\Program Files (x86)\Lenovo\Energy Management\Energy Management.exe
(Lenovo(beijing) Limited) C:\Program Files (x86)\Lenovo\Energy Management\utility.exe
(Google Inc.) C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
(Advanced Micro Devices Inc.) C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
(ELAN Microelectronics Corp.) C:\Program Files\Elantech\ETDCtrlHelper.exe
( ) C:\Program Files (x86)\LockKey\LockKey.exe
(Vimicro) C:\Program Files (x86)\USB Camera2\VM332_STI.EXE
(Dolby Laboratories Inc.) C:\Program Files (x86)\Dolby Advanced Audio v2\pcee4.exe
(Adobe Systems Incorporated) C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
(CyberLink) C:\Program Files (x86)\Lenovo\YouCam\YCMMirage.exe
(Lenovo) C:\Program Files (x86)\Lenovo\VeriFace\PManage.exe
(Apple Inc.) C:\Program Files (x86)\iTunes\iTunesHelper.exe
(AVAST Software) C:\Program Files\AVAST Software\Avast\AvastUI.exe
(Oracle Corporation) C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
(ATI Technologies Inc.) C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
(Apple Inc.) C:\Program Files\iPod\bin\iPodService.exe
(Microsoft Corporation) C:\Windows\Microsoft.NET\Framework64\v3.0\WPF\PresentationFontCache.exe
(Microsoft Corporation) C:\Windows\System32\dllhost.exe
(Microsoft Corp.) C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
(Microsoft Corp.) C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVCM.EXE
(Microsoft Corporation) C:\Windows\System32\consent.exe
(Microsoft Corporation) C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe
(Microsoft Corporation) C:\Windows\System32\dllhost.exe


==================== Registry (Whitelisted) ==================

(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)

HKLM\...\Run: [ETDCtrl] => C:\Program Files\Elantech\ETDCtrl.exe [2809856 2012-01-16] (ELAN Microelectronics Corp.)
HKLM\...\Run: [cAudioFilterAgent] => C:\Program Files\Conexant\cAudioFilterAgent\cAudioFilterAgent64.exe [564352 2012-03-01] (Conexant Systems, Inc.)
HKLM\...\Run: [Energy Management] => C:\Program Files (x86)\Lenovo\Energy Management\Energy Management.exe [8071680 2012-06-25] (Lenovo (Beijing) Limited)
HKLM\...\Run: [EnergyUtility] => C:\Program Files (x86)\Lenovo\Energy Management\Utility.exe [6193152 2012-06-25] (Lenovo(beijing) Limited)
HKLM\...\Run: [Lenovo EE Boot Optimizer] => C:\Program Files (x86)\Lenovo\Boot Optimizer\PopWnd.exe [206176 2012-06-25] (Lenovo)
HKLM-x32\...\Run: [StartCCC] => C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe [343168 2012-03-22] (Advanced Micro Devices, Inc.)
HKLM-x32\...\Run: [LockKey] => C:\Program Files (x86)\LockKey\LockKey.exe [337776 2011-08-25] ( )
HKLM-x32\...\Run: [332BigDog] => C:\Program Files (x86)\USB Camera2\VM332_STI.EXE [548864 2011-12-09] (Vimicro)
HKLM-x32\...\Run: [Dolby Advanced Audio v2] => C:\Program Files (x86)\Dolby Advanced Audio v2\pcee4.exe [507744 2011-12-20] (Dolby Laboratories Inc.)
HKLM-x32\...\Run: [Adobe ARM] => C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe [959904 2013-11-21] (Adobe Systems Incorporated)
HKLM-x32\...\Run: [YouCam Mirage] => C:\Program Files (x86)\Lenovo\YouCam\YCMMirage.exe [136488 2011-01-28] (CyberLink)
HKLM-x32\...\Run: [YouCam Tray] => C:\Program Files (x86)\Lenovo\YouCam\YouCam.exe [228448 2011-01-28] (CyberLink Corp.)
HKLM-x32\...\Run: [VeriFaceManager] => C:\Program Files (x86)\Lenovo\VeriFace\PManage.exe [329056 2012-06-25] (Lenovo)
HKLM-x32\...\Run: [UpdatePRCShortCut] => C:\Program Files\Lenovo\OneKey App\OneKey Recovery\MUITransfer\MUIStartMenu.exe [222504 2009-05-13] (CyberLink Corp.)
HKLM-x32\...\Run: [APSDaemon] => C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe [59720 2013-09-13] (Apple Inc.)
HKLM-x32\...\Run: [iTunesHelper] => C:\Program Files (x86)\iTunes\iTunesHelper.exe [152392 2013-11-02] (Apple Inc.)
HKLM-x32\...\Run: [AvastUI.exe] => C:\Program Files\AVAST Software\Avast\AvastUI.exe [4085896 2014-08-14] (AVAST Software)
HKLM-x32\...\Run: [SunJavaUpdateSched] => C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe [254336 2013-07-02] (Oracle Corporation)
HKU\S-1-5-21-1218720105-1143995056-975841209-1001\...\Run: [swg] => C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe [39408 2014-08-14] (Google Inc.)
HKU\S-1-5-21-1218720105-1143995056-975841209-1001\...\Policies\system: [LogonHoursAction] 2
HKU\S-1-5-21-1218720105-1143995056-975841209-1001\...\Policies\system: [DontDisplayLogonHoursWarnings] 1
ShellIconOverlayIdentifiers: 00avast -> {472083B0-C522-11CF-8763-00608CC02F24} => C:\Program Files\AVAST Software\Avast\ashShA64.dll (AVAST Software)
ShellIconOverlayIdentifiers: GDriveBlacklistedOverlay -> {81539FE6-33C7-4CE7-90C7-1C7B8F2F2D42} => C:\Program Files (x86)\Google\Drive\googledrivesync64.dll (Google)
ShellIconOverlayIdentifiers: GDriveSharedEditOverlay -> {81539FE6-33C7-4CE7-90C7-1C7B8F2F2D44} => C:\Program Files (x86)\Google\Drive\googledrivesync64.dll (Google)
ShellIconOverlayIdentifiers: GDriveSharedOverlay -> {81539FE6-33C7-4CE7-90C7-1C7B8F2F2D44} => C:\Program Files (x86)\Google\Drive\googledrivesync64.dll (Google)
ShellIconOverlayIdentifiers: GDriveSharedViewOverlay -> {81539FE6-33C7-4CE7-90C7-1C7B8F2F2D43} => C:\Program Files (x86)\Google\Drive\googledrivesync64.dll (Google)
ShellIconOverlayIdentifiers: GDriveSyncedOverlay -> {81539FE6-33C7-4CE7-90C7-1C7B8F2F2D40} => C:\Program Files (x86)\Google\Drive\googledrivesync64.dll (Google)
ShellIconOverlayIdentifiers: GDriveSyncingOverlay -> {81539FE6-33C7-4CE7-90C7-1C7B8F2F2D41} => C:\Program Files (x86)\Google\Drive\googledrivesync64.dll (Google)

==================== Internet (Whitelisted) ====================

(If an item is included in the fixlist, if it is a registry item it will be removed or restored to default.)

HKLM\Software\Microsoft\Internet Explorer\Main,Secondary Start Pages = http://www.lenovo.com/
HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main,Secondary Start Pages = http://www.lenovo.com/
SearchScopes: HKLM - {014DB5FA-EAFB-4592-A95B-F44D3EE87FA9} URL =
SearchScopes: HKCU - {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
BHO: avast! Online Security -> {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} -> C:\Program Files\AVAST Software\Avast\aswWebRepIE64.dll (AVAST Software)
BHO: Windows Live ID Sign-in Helper -> {9030D464-4C02-4ABF-8ECC-5164760863C6} -> C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll (Microsoft Corp.)
BHO: Google Toolbar Helper -> {AA58ED58-01DD-4d91-8333-CF10577473F7} -> C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
BHO-x32: Java™ Plug-In SSV Helper -> {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} -> C:\Program Files (x86)\Java\jre7\bin\ssv.dll (Oracle Corporation)
BHO-x32: avast! Online Security -> {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} -> C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll (AVAST Software)
BHO-x32: Windows Live ID Sign-in Helper -> {9030D464-4C02-4ABF-8ECC-5164760863C6} -> C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll (Microsoft Corp.)
BHO-x32: Google Toolbar Helper -> {AA58ED58-01DD-4d91-8333-CF10577473F7} -> C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll (Google Inc.)
BHO-x32: Java™ Plug-In 2 SSV Helper -> {DBC80044-A445-435b-BC74-9C25C1C588A9} -> C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll (Oracle Corporation)
Toolbar: HKLM - avast! Online Security - {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} - No File
Toolbar: HKLM - No Name - {CC1A175A-E45B-41ED-A30C-C9B1D7A0C02F} - No File
Toolbar: HKLM - No Name - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - No File
Toolbar: HKLM-x32 - Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll (Google Inc.)
DPF: HKLM-x32 {6A060448-60F9-11D5-A6CD-0002B31F7455}
Winsock: Catalog5 09 C:\Program Files (x86)\Bonjour\mdnsNSP.dll File Not found ()
Winsock: Catalog5-x64 09 C:\Program Files\Bonjour\mdnsNSP.dll File Not found ()
Tcpip\Parameters: [DhcpNameServer] 192.168.1.254 75.153.176.1

FireFox:
========
FF Plugin: @microsoft.com/GENUINE -> disabled No File
FF Plugin: @Microsoft.com/NpCtrl,version=1.0 -> c:\Program Files\Microsoft Silverlight\5.1.30514.0\npctrl.dll ( Microsoft Corporation)
FF Plugin-x32: @Apple.com/iTunes,version=1.0 -> C:\Program Files (x86)\iTunes\Mozilla Plugins\npitunes.dll ()
FF Plugin-x32: @java.com/DTPlugin,version=10.55.2 -> C:\Program Files (x86)\Java\jre7\bin\dtplugin\npDeployJava1.dll (Oracle Corporation)
FF Plugin-x32: @java.com/JavaPlugin,version=10.55.2 -> C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll (Oracle Corporation)
FF Plugin-x32: @microsoft.com/GENUINE -> disabled No File
FF Plugin-x32: @Microsoft.com/NpCtrl,version=1.0 -> c:\Program Files (x86)\Microsoft Silverlight\5.1.30514.0\npctrl.dll ( Microsoft Corporation)
FF Plugin-x32: @microsoft.com/SharePoint,version=14.0 -> C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL (Microsoft Corporation)
FF Plugin-x32: @microsoft.com/WLPG,version=15.4.3508.1109 -> C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll No File
FF Plugin-x32: @tools.google.com/Google Update;version=3 -> C:\Program Files (x86)\Google\Update\1.3.24.15\npGoogleUpdate3.dll (Google Inc.)
FF Plugin-x32: @tools.google.com/Google Update;version=9 -> C:\Program Files (x86)\Google\Update\1.3.24.15\npGoogleUpdate3.dll (Google Inc.)
FF Plugin-x32: Adobe Reader -> C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)
FF Plugin HKCU: @unity3d.com/UnityPlayer,version=1.0 -> C:\Users\Nadja\AppData\LocalLow\Unity\WebPlayer\loader\npUnity3D32.dll (Unity Technologies ApS)
FF HKLM-x32\...\Firefox\Extensions: [[email protected]] - C:\Program Files\AVAST Software\Avast\WebRep\FF
FF Extension: avast! Online Security - C:\Program Files\AVAST Software\Avast\WebRep\FF [2013-04-12]

Chrome:
=======
CHR HomePage: hxxp://www.v9.com/?type=hppp&ts=1404405174&from=amt&uid=ST320LT020-9YG142_W046LJ6FXXXXW046LJ6F&i=psd&t=34517391c
CHR StartupUrls: "hxxp://www.v9.com/?type=hppp&ts=1404405174&from=amt&uid=ST320LT020-9YG142_W046LJ6FXXXXW046LJ6F&i=psd&t=34517391c"
CHR DefaultSearchKeyword: v9
CHR DefaultSearchProvider: v9
CHR DefaultSearchURL: http://search.v9.com...q={searchTerms}
CHR DefaultSuggestURL:
CHR Plugin: (Widevine Content Decryption Module) - C:\Users\Nadja\AppData\Local\Google\Chrome\User Data\WidevineCDM\1.4.4.600\_platform_specific\win_x86\widevinecdmadapter.dll ()
CHR Plugin: (Shockwave Flash) - C:\Program Files (x86)\Google\Chrome\Application\36.0.1985.143\PepperFlash\pepflashplayer.dll ()
CHR Plugin: (Chrome Remote Desktop Viewer) - internal-remoting-viewer
CHR Plugin: (Native Client) - C:\Program Files (x86)\Google\Chrome\Application\36.0.1985.143\ppGoogleNaClPluginChrome.dll ()
CHR Plugin: (Chrome PDF Viewer) - C:\Program Files (x86)\Google\Chrome\Application\36.0.1985.143\pdf.dll ()
CHR Plugin: (Microsoft Office 2010) - C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL (Microsoft Corporation)
CHR Plugin: (Adobe Acrobat) - C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)
CHR Plugin: (Google Update) - C:\Program Files (x86)\Google\Update\1.3.24.15\npGoogleUpdate3.dll (Google Inc.)
CHR Plugin: (Java Deployment Toolkit 7.0.550.14) - C:\Program Files (x86)\Java\jre7\bin\dtplugin\npDeployJava1.dll (Oracle Corporation)
CHR Plugin: (Java™ Platform SE 7 U55) - C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll (Oracle Corporation)
CHR Plugin: (iTunes Application Detector) - C:\Program Files (x86)\iTunes\Mozilla Plugins\npitunes.dll ()
CHR Plugin: (Unity Player) - C:\Users\Nadja\AppData\LocalLow\Unity\WebPlayer\loader\npUnity3D32.dll (Unity Technologies ApS)
CHR Plugin: (Silverlight Plug-In) - c:\Program Files (x86)\Microsoft Silverlight\5.1.30514.0\npctrl.dll ( Microsoft Corporation)
CHR Extension: (Google Docs) - C:\Users\Nadja\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake [2014-07-02]
CHR Extension: (Google Drive) - C:\Users\Nadja\AppData\Local\Google\Chrome\User Data\Default\Extensions\apdfllckaahabafndbhieahigkjlhalf [2014-07-02]
CHR Extension: (YouTube) - C:\Users\Nadja\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo [2014-07-02]
CHR Extension: (Google Search) - C:\Users\Nadja\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf [2014-07-02]
CHR Extension: (Google Wallet) - C:\Users\Nadja\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2014-05-05]
CHR Extension: (Gmail) - C:\Users\Nadja\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia [2014-07-02]
CHR HKLM-x32\...\Chrome\Extension: [gomekmidlodglbbmalcneegieacbdmki] - C:\Program Files\AVAST Software\Avast\WebRep\Chrome\aswWebRepChrome.crx [2014-08-14]

==================== Services (Whitelisted) =================

(If an entry is included in the fixlist, the service will be removed from the registry. The file will not be moved unless listed separately.)

R2 AMD FUEL Service; C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe [361984 2012-03-21] (Advanced Micro Devices, Inc.) [File not signed]
R2 avast! Antivirus; C:\Program Files\AVAST Software\Avast\AvastSvc.exe [50344 2014-08-14] (AVAST Software)
R2 IePluginServices; C:\ProgramData\IePluginServices\PluginService.exe [704112 2014-05-08] (Cherished Technololgy LIMITED)
S2 Bonjour Service; "C:\Program Files\Bonjour\mDNSResponder.exe" [X]

==================== Drivers (Whitelisted) ====================

(If an entry is included in the fixlist, the service will be removed from the registry. The file will not be moved unless listed separately.)

R2 aswHwid; C:\Windows\system32\drivers\aswHwid.sys [29208 2014-08-14] ()
R2 aswMonFlt; C:\Windows\system32\drivers\aswMonFlt.sys [79184 2014-08-14] (AVAST Software)
R1 aswRdr; C:\Windows\system32\drivers\aswRdr2.sys [93568 2014-08-14] (AVAST Software)
R0 aswRvrt; C:\Windows\System32\Drivers\aswRvrt.sys [65776 2014-08-14] ()
R1 aswSnx; C:\Windows\system32\drivers\aswSnx.sys [1041168 2014-08-14] (AVAST Software)
R1 aswSP; C:\Windows\system32\drivers\aswSP.sys [427360 2014-08-14] (AVAST Software)
R2 aswStm; C:\Windows\system32\drivers\aswStm.sys [92008 2014-08-14] (AVAST Software)
R1 aswTdi; C:\Windows\System32\Drivers\aswTdi.sys [64288 2014-01-22] (AVAST Software)
R0 aswVmm; C:\Windows\System32\Drivers\aswVmm.sys [224896 2014-08-14] ()
U3 BcmSqlStartupSvc;
U2 CLKMSVC10_3A60B698;
U2 CLKMSVC10_C3B3B687;
U2 DriverService;
U2 IAStorDataMgrSvc;
U2 iATAgentService;
U2 idealife Update Service;
U3 IGRS;
U2 IviRegMgr;
U2 nvUpdatusService;
U2 Oasis2Service;
U2 PCCarerService;
U2 ReadyComm.DirectRouter;
U2 RichVideo;
U2 RtLedService;
U2 SeaPort;
U2 SoftwareService;
U3 SQLWriter;

==================== NetSvcs (Whitelisted) ===================

(If an item is included in the fixlist, it will be removed from the registry. Any associated file could be listed separately to be moved.)


==================== One Month Created Files and Folders ========

(If an entry is included in the fixlist, the file\folder will be moved.)

2014-08-19 17:54 - 2014-08-19 17:54 - 00000000 ____D () C:\Users\Nadja\Downloads\FRST-OlderVersion
2014-08-19 16:51 - 2014-06-30 15:24 - 00008856 _____ (Microsoft Corporation) C:\Windows\system32\icardres.dll
2014-08-19 16:51 - 2014-06-30 15:14 - 00008856 _____ (Microsoft Corporation) C:\Windows\SysWOW64\icardres.dll
2014-08-19 16:51 - 2014-03-09 14:48 - 01389208 _____ (Microsoft Corporation) C:\Windows\system32\icardagt.exe
2014-08-19 16:51 - 2014-03-09 14:48 - 00171160 _____ (Microsoft Corporation) C:\Windows\system32\infocardapi.dll
2014-08-19 16:51 - 2014-03-09 14:47 - 00619672 _____ (Microsoft Corporation) C:\Windows\SysWOW64\icardagt.exe
2014-08-19 16:51 - 2014-03-09 14:47 - 00099480 _____ (Microsoft Corporation) C:\Windows\SysWOW64\infocardapi.dll
2014-08-19 16:50 - 2014-06-05 23:16 - 00035480 _____ (Microsoft Corporation) C:\Windows\SysWOW64\TsWpfWrp.exe
2014-08-19 16:50 - 2014-06-05 23:12 - 00035480 _____ (Microsoft Corporation) C:\Windows\system32\TsWpfWrp.exe
2014-08-15 16:34 - 2014-08-15 16:34 - 00028091 _____ () C:\Users\Nadja\Downloads\FRST4.txt
2014-08-15 16:04 - 2014-07-15 20:23 - 00002048 _____ (Microsoft Corporation) C:\Windows\system32\tzres.dll
2014-08-15 16:04 - 2014-07-15 19:46 - 00002048 _____ (Microsoft Corporation) C:\Windows\SysWOW64\tzres.dll
2014-08-15 16:04 - 2014-07-08 19:03 - 00007168 _____ (Microsoft Corporation) C:\Windows\system32\KBDYAK.DLL
2014-08-15 16:04 - 2014-07-08 19:03 - 00007168 _____ (Microsoft Corporation) C:\Windows\system32\KBDTAT.DLL
2014-08-15 16:04 - 2014-07-08 19:03 - 00007168 _____ (Microsoft Corporation) C:\Windows\system32\KBDRU1.DLL
2014-08-15 16:04 - 2014-07-08 19:03 - 00007168 _____ (Microsoft Corporation) C:\Windows\system32\KBDBASH.DLL
2014-08-15 16:04 - 2014-07-08 19:03 - 00006656 _____ (Microsoft Corporation) C:\Windows\system32\KBDRU.DLL
2014-08-15 16:04 - 2014-07-08 18:31 - 00007168 _____ (Microsoft Corporation) C:\Windows\SysWOW64\KBDYAK.DLL
2014-08-15 16:04 - 2014-07-08 18:31 - 00007168 _____ (Microsoft Corporation) C:\Windows\SysWOW64\KBDTAT.DLL
2014-08-15 16:04 - 2014-07-08 18:31 - 00006656 _____ (Microsoft Corporation) C:\Windows\SysWOW64\KBDRU1.DLL
2014-08-15 16:04 - 2014-07-08 18:31 - 00006656 _____ (Microsoft Corporation) C:\Windows\SysWOW64\KBDRU.DLL
2014-08-15 16:04 - 2014-07-08 18:31 - 00006656 _____ (Microsoft Corporation) C:\Windows\SysWOW64\KBDBASH.DLL
2014-08-15 16:04 - 2014-07-08 15:38 - 00419992 _____ () C:\Windows\system32\locale.nls
2014-08-15 16:04 - 2014-07-08 15:30 - 00419992 _____ () C:\Windows\SysWOW64\locale.nls
2014-08-15 16:03 - 2014-07-15 20:25 - 00404480 _____ (Microsoft Corporation) C:\Windows\system32\gdi32.dll
2014-08-15 16:03 - 2014-07-15 19:46 - 00311808 _____ (Microsoft Corporation) C:\Windows\SysWOW64\gdi32.dll
2014-08-15 16:03 - 2014-07-15 19:12 - 03163648 _____ (Microsoft Corporation) C:\Windows\system32\win32k.sys
2014-08-15 16:03 - 2014-06-24 19:05 - 14175744 _____ (Microsoft Corporation) C:\Windows\system32\shell32.dll
2014-08-15 16:03 - 2014-06-24 18:41 - 12874240 _____ (Microsoft Corporation) C:\Windows\SysWOW64\shell32.dll
2014-08-15 16:03 - 2014-06-15 19:10 - 00985536 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\dxgkrnl.sys
2014-08-15 16:01 - 2014-08-06 19:06 - 00529920 _____ (Microsoft Corporation) C:\Windows\system32\aepdu.dll
2014-08-15 16:01 - 2014-08-06 19:01 - 00424448 _____ (Microsoft Corporation) C:\Windows\system32\aeinv.dll
2014-08-15 16:01 - 2014-07-13 19:02 - 01216000 _____ (Microsoft Corporation) C:\Windows\system32\rpcrt4.dll
2014-08-15 16:01 - 2014-07-13 18:40 - 00664064 _____ (Microsoft Corporation) C:\Windows\SysWOW64\rpcrt4.dll
2014-08-15 12:34 - 2014-08-15 16:09 - 00005284 _____ () C:\Users\Nadja\Desktop\FRST2.txt
2014-08-15 12:33 - 2014-08-15 12:33 - 00028300 _____ () C:\Users\Nadja\Downloads\FRST2.txt
2014-08-15 12:27 - 2014-08-15 12:29 - 00000234 _____ () C:\Users\Nadja\Downloads\Search.txt
2014-08-15 12:16 - 2014-08-15 12:16 - 00001138 _____ () C:\Users\Nadja\Desktop\Fixlog - Shortcut.lnk
2014-08-15 12:14 - 2014-08-15 12:14 - 00001138 _____ () C:\Users\Nadja\Desktop\FRST64 - Shortcut.lnk
2014-08-15 11:55 - 2014-08-19 17:54 - 02101760 _____ (Farbar) C:\Users\Nadja\Downloads\FRST64.exe
2014-08-15 11:39 - 2014-08-15 11:39 - 00000000 ____D () C:\Users\Nadja\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Dropbox
2014-08-15 11:39 - 2014-08-15 11:39 - 00000000 ____D () C:\Users\Nadja\AppData\Roaming\DropboxMaster
2014-08-15 11:23 - 2014-08-15 11:23 - 00001118 _____ () C:\Users\Nadja\Desktop\FRST - Shortcut.lnk
2014-08-15 11:12 - 2014-08-15 11:39 - 00000000 ____D () C:\Users\Nadja\AppData\Roaming\Dropbox
2014-08-14 16:37 - 2014-08-14 16:37 - 00001048 _____ () C:\Users\Public\Desktop\Revo Uninstaller Pro.lnk
2014-08-14 16:37 - 2014-08-14 16:37 - 00000000 ____D () C:\Users\Nadja\AppData\Local\VS Revo Group
2014-08-14 16:37 - 2014-08-14 16:37 - 00000000 ____D () C:\ProgramData\VS Revo Group
2014-08-14 16:37 - 2014-08-14 16:37 - 00000000 ____D () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Revo Uninstaller Pro
2014-08-14 16:36 - 2014-08-14 16:36 - 00000000 ____D () C:\Program Files\VS Revo Group
2014-08-14 16:36 - 2009-12-30 10:21 - 00031800 _____ (VS Revo Group) C:\Windows\system32\Drivers\revoflt.sys
2014-08-14 16:32 - 2014-08-14 16:32 - 00001113 _____ () C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk
2014-08-14 16:32 - 2014-08-14 16:32 - 00000000 ____D () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes Anti-Malware
2014-08-14 16:32 - 2014-08-14 16:32 - 00000000 ____D () C:\Program Files (x86)\Malwarebytes Anti-Malware
2014-08-14 16:32 - 2014-05-12 07:26 - 00091352 _____ (Malwarebytes Corporation) C:\Windows\system32\Drivers\mbamchameleon.sys
2014-08-14 16:32 - 2014-05-12 07:26 - 00063704 _____ (Malwarebytes Corporation) C:\Windows\system32\Drivers\mwac.sys
2014-08-14 16:32 - 2014-05-12 07:25 - 00025816 _____ (Malwarebytes Corporation) C:\Windows\system32\Drivers\mbam.sys
2014-08-14 15:52 - 2014-08-14 15:52 - 00000834 _____ () C:\Users\Nadja\Desktop\aswMBR.zip
2014-08-14 15:51 - 2014-08-14 15:51 - 00001591 _____ () C:\Users\Nadja\Desktop\aswMBR.txt
2014-08-14 15:51 - 2014-08-14 15:51 - 00000512 _____ () C:\Users\Nadja\Desktop\MBR.dat
2014-08-14 15:38 - 2014-08-19 17:54 - 00017691 _____ () C:\Users\Nadja\Downloads\FRST.txt
2014-08-14 15:37 - 2014-08-14 15:37 - 00029164 _____ () C:\Users\Nadja\Downloads\Addition frst.txt
2014-08-14 15:33 - 2014-08-19 17:54 - 00000000 ____D () C:\FRST
2014-08-14 11:40 - 2014-08-14 11:40 - 00043152 _____ (AVAST Software) C:\Windows\avastSS.scr
2014-08-14 11:40 - 2014-08-14 11:40 - 00029208 _____ () C:\Windows\system32\Drivers\aswHwid.sys
2014-08-14 11:40 - 2014-08-14 11:40 - 00001977 _____ () C:\Users\Public\Desktop\avast! Free Antivirus.lnk
2014-08-12 14:47 - 2014-08-12 14:47 - 00766464 _____ ( ) C:\Users\Nadja\Downloads\google-toolbar_setup.exe
2014-07-23 18:01 - 2014-07-23 18:01 - 00000000 ____D () C:\Program Files (x86)\predm

==================== One Month Modified Files and Folders =======

(If an entry is included in the fixlist, the file\folder will be moved.)

2014-08-19 17:55 - 2014-08-14 15:38 - 00017691 _____ () C:\Users\Nadja\Downloads\FRST.txt
2014-08-19 17:54 - 2014-08-19 17:54 - 00000000 ____D () C:\Users\Nadja\Downloads\FRST-OlderVersion
2014-08-19 17:54 - 2014-08-15 11:55 - 02101760 _____ (Farbar) C:\Users\Nadja\Downloads\FRST64.exe
2014-08-19 17:54 - 2014-08-14 15:33 - 00000000 ____D () C:\FRST
2014-08-19 17:54 - 2009-07-13 21:45 - 00032064 ____H () C:\Windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
2014-08-19 17:54 - 2009-07-13 21:45 - 00032064 ____H () C:\Windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
2014-08-19 17:52 - 2012-06-25 20:12 - 01455292 _____ () C:\Windows\WindowsUpdate.log
2014-08-19 17:51 - 2013-10-23 20:35 - 00003926 _____ () C:\Windows\System32\Tasks\User_Feed_Synchronization-{6B05B0FB-5A26-4071-A533-5A38048D1655}
2014-08-19 17:47 - 2012-12-26 01:02 - 01733951 _____ () C:\FaceProv.log
2014-08-19 17:47 - 2012-06-25 21:07 - 00660016 _____ () C:\Windows\system32\fastboot.set
2014-08-19 17:47 - 2012-06-25 21:03 - 00000908 _____ () C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job
2014-08-19 17:47 - 2012-06-25 20:47 - 00000000 ____D () C:\ProgramData\VeriFace
2014-08-19 17:46 - 2012-12-26 01:03 - 00000000 ____D () C:\Users\Nadja
2014-08-19 17:45 - 2014-04-24 19:05 - 00001792 _____ () C:\Windows\setupact.log
2014-08-19 17:45 - 2009-07-13 22:08 - 00000006 ____H () C:\Windows\Tasks\SA.DAT
2014-08-19 17:45 - 2009-07-13 21:45 - 00282960 _____ () C:\Windows\system32\FNTCACHE.DAT
2014-08-19 17:43 - 2014-05-07 23:23 - 00000000 ___SD () C:\Windows\system32\CompatTel
2014-08-19 17:07 - 2014-06-15 11:36 - 00002266 _____ () C:\Users\Public\Desktop\Google Chrome.lnk
2014-08-19 17:06 - 2013-09-21 19:35 - 99218768 _____ (Microsoft Corporation) C:\Windows\system32\MRT.exe
2014-08-19 17:06 - 2013-09-21 19:35 - 00000000 ____D () C:\Windows\system32\MRT
2014-08-19 17:05 - 2013-05-12 14:54 - 00000000 ____D () C:\Users\Nadja\AppData\Local\Deployment
2014-08-19 17:05 - 2012-06-25 21:03 - 00000912 _____ () C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job
2014-08-19 16:58 - 2013-06-19 21:03 - 00000830 _____ () C:\Windows\Tasks\Adobe Flash Player Updater.job
2014-08-19 16:46 - 2013-04-12 12:43 - 00004182 _____ () C:\Windows\System32\Tasks\avast! Emergency Update
2014-08-15 16:34 - 2014-08-15 16:34 - 00028091 _____ () C:\Users\Nadja\Downloads\FRST4.txt
2014-08-15 16:09 - 2014-08-15 12:34 - 00005284 _____ () C:\Users\Nadja\Desktop\FRST2.txt
2014-08-15 12:33 - 2014-08-15 12:33 - 00028300 _____ () C:\Users\Nadja\Downloads\FRST2.txt
2014-08-15 12:29 - 2014-08-15 12:27 - 00000234 _____ () C:\Users\Nadja\Downloads\Search.txt
2014-08-15 12:16 - 2014-08-15 12:16 - 00001138 _____ () C:\Users\Nadja\Desktop\Fixlog - Shortcut.lnk
2014-08-15 12:14 - 2014-08-15 12:14 - 00001138 _____ () C:\Users\Nadja\Desktop\FRST64 - Shortcut.lnk
2014-08-15 12:10 - 2014-07-15 03:28 - 00006246 _____ () C:\Windows\PFRO.log
2014-08-15 11:58 - 2014-06-15 12:45 - 00000000 ____D () C:\Program Files (x86)\SupTab
2014-08-15 11:58 - 2013-05-07 14:16 - 00000000 ____D () C:\Users\Nadja\AppData\Local\CRE
2014-08-15 11:39 - 2014-08-15 11:39 - 00000000 ____D () C:\Users\Nadja\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Dropbox
2014-08-15 11:39 - 2014-08-15 11:39 - 00000000 ____D () C:\Users\Nadja\AppData\Roaming\DropboxMaster
2014-08-15 11:39 - 2014-08-15 11:12 - 00000000 ____D () C:\Users\Nadja\AppData\Roaming\Dropbox
2014-08-15 11:23 - 2014-08-15 11:23 - 00001118 _____ () C:\Users\Nadja\Desktop\FRST - Shortcut.lnk
2014-08-15 11:11 - 2012-12-27 23:24 - 00000000 ____D () C:\Users\Nadja\AppData\Local\Google
2014-08-14 16:58 - 2012-06-25 21:03 - 00000000 ____D () C:\ProgramData\Google
2014-08-14 16:58 - 2012-06-25 21:03 - 00000000 ____D () C:\Program Files\Google
2014-08-14 16:58 - 2012-06-25 21:02 - 00000000 ____D () C:\Program Files (x86)\Google
2014-08-14 16:37 - 2014-08-14 16:37 - 00001048 _____ () C:\Users\Public\Desktop\Revo Uninstaller Pro.lnk
2014-08-14 16:37 - 2014-08-14 16:37 - 00000000 ____D () C:\Users\Nadja\AppData\Local\VS Revo Group
2014-08-14 16:37 - 2014-08-14 16:37 - 00000000 ____D () C:\ProgramData\VS Revo Group
2014-08-14 16:37 - 2014-08-14 16:37 - 00000000 ____D () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Revo Uninstaller Pro
2014-08-14 16:36 - 2014-08-14 16:36 - 00000000 ____D () C:\Program Files\VS Revo Group
2014-08-14 16:32 - 2014-08-14 16:32 - 00001113 _____ () C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk
2014-08-14 16:32 - 2014-08-14 16:32 - 00000000 ____D () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes Anti-Malware
2014-08-14 16:32 - 2014-08-14 16:32 - 00000000 ____D () C:\Program Files (x86)\Malwarebytes Anti-Malware
2014-08-14 15:52 - 2014-08-14 15:52 - 00000834 _____ () C:\Users\Nadja\Desktop\aswMBR.zip
2014-08-14 15:51 - 2014-08-14 15:51 - 00001591 _____ () C:\Users\Nadja\Desktop\aswMBR.txt
2014-08-14 15:51 - 2014-08-14 15:51 - 00000512 _____ () C:\Users\Nadja\Desktop\MBR.dat
2014-08-14 15:37 - 2014-08-14 15:37 - 00029164 _____ () C:\Users\Nadja\Downloads\Addition frst.txt
2014-08-14 11:40 - 2014-08-14 11:40 - 00043152 _____ (AVAST Software) C:\Windows\avastSS.scr
2014-08-14 11:40 - 2014-08-14 11:40 - 00029208 _____ () C:\Windows\system32\Drivers\aswHwid.sys
2014-08-14 11:40 - 2014-08-14 11:40 - 00001977 _____ () C:\Users\Public\Desktop\avast! Free Antivirus.lnk
2014-08-14 11:40 - 2014-02-12 19:32 - 00092008 _____ (AVAST Software) C:\Windows\system32\Drivers\aswStm.sys
2014-08-14 11:40 - 2013-04-12 12:43 - 01041168 _____ (AVAST Software) C:\Windows\system32\Drivers\aswSnx.sys
2014-08-14 11:40 - 2013-04-12 12:43 - 00427360 _____ (AVAST Software) C:\Windows\system32\Drivers\aswsp.sys
2014-08-14 11:40 - 2013-04-12 12:43 - 00307344 _____ (AVAST Software) C:\Windows\system32\aswBoot.exe
2014-08-14 11:40 - 2013-04-12 12:43 - 00224896 _____ () C:\Windows\system32\Drivers\aswVmm.sys
2014-08-14 11:40 - 2013-04-12 12:43 - 00093568 _____ (AVAST Software) C:\Windows\system32\Drivers\aswRdr2.sys
2014-08-14 11:40 - 2013-04-12 12:43 - 00079184 _____ (AVAST Software) C:\Windows\system32\Drivers\aswMonFlt.sys
2014-08-14 11:40 - 2013-04-12 12:43 - 00065776 _____ () C:\Windows\system32\Drivers\aswRvrt.sys
2014-08-12 17:31 - 2014-04-06 10:13 - 00075804 _____ () C:\Users\Nadja\Downloads\OTL.Txt
2014-08-12 14:47 - 2014-08-12 14:47 - 00766464 _____ ( ) C:\Users\Nadja\Downloads\google-toolbar_setup.exe
2014-08-12 14:25 - 2014-01-11 13:36 - 00000000 ____D () C:\Program Files\Microsoft Silverlight
2014-08-12 14:25 - 2014-01-11 13:36 - 00000000 ____D () C:\Program Files (x86)\Microsoft Silverlight
2014-08-12 14:19 - 2014-02-12 19:23 - 00000000 ____D () C:\Users\Nadja\AppData\Roaming\SoftGrid Client
2014-08-12 08:41 - 2009-07-13 19:34 - 00000529 _____ () C:\Windows\win.ini
2014-08-12 03:10 - 2014-01-11 13:40 - 00000000 ____D () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Microsoft Silverlight
2014-08-06 19:06 - 2014-08-15 16:01 - 00529920 _____ (Microsoft Corporation) C:\Windows\system32\aepdu.dll
2014-08-06 19:01 - 2014-08-15 16:01 - 00424448 _____ (Microsoft Corporation) C:\Windows\system32\aeinv.dll
2014-08-05 09:20 - 2010-11-20 20:27 - 00270496 ____N (Microsoft Corporation) C:\Windows\system32\MpSigStub.exe
2014-07-23 18:07 - 2014-06-15 12:47 - 00000000 ____D () C:\Users\Nadja\AppData\Roaming\systweak
2014-07-23 18:01 - 2014-07-23 18:01 - 00000000 ____D () C:\Program Files (x86)\predm
2014-07-22 18:56 - 2009-07-13 20:20 - 00000000 ____D () C:\Windows\rescache

==================== Bamital & volsnap Check =================

(There is no automatic fix for files that do not pass verification.)

C:\Windows\System32\winlogon.exe => File is digitally signed
C:\Windows\System32\wininit.exe => File is digitally signed
C:\Windows\SysWOW64\wininit.exe => File is digitally signed
C:\Windows\explorer.exe => File is digitally signed
C:\Windows\SysWOW64\explorer.exe => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\SysWOW64\svchost.exe => File is digitally signed
C:\Windows\System32\services.exe => File is digitally signed
C:\Windows\System32\User32.dll => File is digitally signed
C:\Windows\SysWOW64\User32.dll => File is digitally signed
C:\Windows\System32\userinit.exe => File is digitally signed
C:\Windows\SysWOW64\userinit.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
C:\Windows\System32\Drivers\volsnap.sys => File is digitally signed


LastRegBack: 2014-08-19 16:50

==================== End Of Log ============================
 
 

I will exam this and get a fix for you. I see that the Chrome changes did not take affect but that is OK for now as FRST has been updated to fix those settings (as long as the user is working with the latest version of FRST.)

To get ready for the fix, can you please delete all the old copies of FRST64.exe off your system?  Please download a copy of the latest version from here to your desktop.
 
Next,
 
AdwCleaner by Xplode

Download AdwCleaner from here or from here. Save the file to the desktop.


NOTE: If you are using IE 8 or above you may get a warning that stops the program from downloading. Just click on the warning and allow the download to complete.

Close all open windows and browsers.

  • XP users: Double click the AdwCleaner icon to start the program.
  • Vista/7/8 users: Right click the AdwCleaner icon on the desktop, click Run as administrator and accept the UAC prompt to run AdwCleaner.
    You will see the following console:

    AdwScan.jpg?
  • Click the Scan button and wait for the scan to finish.
  • After the Scan has finished the window may or may not show what it found and above, in the progress bar, you will see: Pending. Please uncheck elements you don't want to remove. Please Do Not delete anything at this time.
  • Click the Report button to get the log.
  • Copy and Paste it into your next reply. This report is also saved to C:\AdwCleaner\AdwCleaner[R0].txt.
  • Click the X in the upper right corner of the program or click the File menu and click Exit to close the program.

Optional:

NOTE: If you see AVG Secure Search being targeted for deletion, Here's Why and Here. You can always Reinstall it.

 

Things for your next reply ....

 

Did you get a current version of FRST64? 

The AdwCleaner[R0].txt log.


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#21
islandcat

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Will do. Thanks
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#22
islandcat

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as reguested....

FRST64 latest version

AdwCleaner txt log

attached

Attached Files


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#23
dbreeze

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Wow, looks very good, islandcat.  Thank you for the FRST scan; your system should be running much better now but there is still some work to do.

 

How is your system running so far?


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#24
islandcat

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seems a lot better. No signs so far of malware etc. Thanks, ready for next steps.


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#25
dbreeze

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Looks like we got lucky on the AdwCleaner as I only wanted a scan, not a clean, run.  But we will move on ....
 
First item >>>>>

Junkware Removal Tool
Please download JRT from here to your desktop.

Note: Temporarily disable/shut down your protection software now to avoid potential conflicts, how to do so can be read here.

Double click the JRT.exe file to run the application.

The application will open an Command Prompt window and run from there (this is normal for this program, so not to be alarmed).

When it is asked, press any key to allow the program to continue / run.

This will create a log on the desktop; please copy and paste the JRT.txt log text in your next post.

Note: After the log file is created, please enable your protection software / reboot your system and verify your protection software is enabled.


Second item >>>>>

There are a few Drivers / processes listed in the FRST log that a closer look is needed to determine if anything else should be done with them or not.

Please download Farbar Service Scanner and run it on the computer with the issue.

  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

 

Things that will help out ....

  • JRT.txt log file
  • FSS.txt log file
  • Any questions you have.
  • Is the v9.com search hijack gone?

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#26
islandcat

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attached JRT scan and Farbar scan. Looks good and don't see V9.com lurking around.

 

 

Attached Files

  • Attached File  JRT.txt   1.02KB   33 downloads
  • Attached File  JRT.txt   1.02KB   40 downloads

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#27
dbreeze

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islandcat,

 

Looks like you attached the JRT.txt log twice.  Can you see if you can find and atach the FSS.txt file?  It should be where you downloaded the FSS scanner to.


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#28
islandcat

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Whoops sorry.

 

 

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#29
dbreeze

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All right!! :D Your logs are clean and you're good to go now!! :thumbsup: We've got some final steps left to do to clean up our tools and get your system in good running condition and then you are on your way. I must say though, even though we met through less than ideal circumstances, it has been really great to work with you. :) Just run through the steps from the Cleanup of Tools to the Program Update Checker. That's it. Thanks. :cool:


Clean up of Malware Removal Tools
Now that we are through using these tools, let's clean them off your system so that should you ever need to have malware removed again (we hope not) fresh, updated copies will be downloaded.

  • Download Delfix from here to your desktop and double click it to start the program
  • Ensure Remove disinfection tools is ticked
    Also tick:
  • Create registry backup
  • Purge system restore
  • Reset system settings
  • delfix.jpg
  • Click Run
  • The program will run for a few moments and then notepad will open with a log. Please paste the log in your next reply.

You can delete any log files left on your desktop as these are no longer needed.


Keep Windows Updated
Microsoft issues updates to Windows to close vulnerabilities as they are discovered. Staying updated helps protect your system from current exploits.

  • Click Start and then click Control Panel.
  • Click on the View by: in the upper right corner and select Large Icons (you can change this back later if you like).
  • Scroll down and click on Windows Update.
  • Click on Change settings.
  • Under Important Updates, click on Install updates automatically (recommended).
  • Select (click on) the other options on this page.
  • Select a day and time to have windows install the updates.
  • Click on Ok to change the settings.
  • If you want to change the view of the Control Panel display, click on the View by: in the upper right hand corner and select an option you prefer.

Keep other Important Programs Updated
Along with keeping Windows updated, it is a good idea to keep important programs updated. Java and Adobe Reader both need to be kept updated to the latest versions; malware writers utilize exploits in the unpatched versions to their advantages.

Java
Most security experts and the US CERT (part of the US Homeland Security) now recommend that users uninstall Java from their systems; if you don't have any programs that need Java on your system, you are safe to do this. You can read some of the articles on this here and here. I strongly suggest you uninstall Java unless you need it run certain software; in that case I would recommend that you disable or unplug Java from your web browsers and only enable it when you need it.

To disable / unplug Java in your browsers:

To uninstall Java (on Win7):

  • Click Start and then click Control Panel.
  • If you need to, click View by: and select either Large Icons or Small Icons.
  • Click on Programs and Features.
  • Scroll down until you find Java and click on it to select that program.
  • (Older versions of Java may appear in the program list as J2SE, Java 2, Java SE or Java Runtime Environment.)
  • Click Uninstall.
  • If more than one version of Java shows in your program list, you should repeat the selection and uninstall until all of them are removed.

To check for the latest version of Java and installation steps:

  • Go to java.com and click on Do I have Java?.
  • On the next page, click on Verify Java Version.
  • If you get a security pop up entitled "Do you want to run this application?" with the Name: Java Detection and Publisher: Oracle America, Inc., click Run.
  • Follow the recommendations (if any) on the results screen.
  • If there is a new version (or none at all on your system), there will be a button on the page showing Agree and Start Free Download. Click on it to update or install Java.
  • The site will start a download of jxpiinstall.exe. Save the file to your desktop.
  • When the download is finished, close your browser.
  • Right click on the jxpiinstall.exe and select Run as Administrator.
  • On the opening window, check Change destination folder and then click Install>.
  • The program will now download the rest of the files needed to install Java.
  • On the Destination Folder window, click Next>.
  • On the next window, the install will present you the option of adding additional software (this is known as Foistware).
  • Uncheck the Set and keep Ask as my default search provider.
  • Uncheck the Install the Ask Toolbar.
  • Click Next> to finish the install.
  • When the installation is finished, you will be taken to a web page that will check to see if Java is working properly.

Adobe Reader
Adobe Reader is the second most targeted (by malware) common software. If all you ever do with Adobe Reader is view PDF files, then please consider replacing it with a lighter, free PDF reader that is not exploitable. One that we recommend is Sumatra PDF.

To update Adobe Reader:

  • Launch your Adobe Reader.
  • Click Help and then click on About Adobe Reader from the menu list.
  • If the version is 11.0.04 then you are up to date. If it is less than this and you are keeping Adobe Reader, you should update to the latest version.
  • The best place to get Adobe Reader is from Adobe (click on Adobe to go there now).
  • Click on Download in the menu bar on top of the Adobe web page.
  • Click on Adobe Reader in the list on the right hand side of the page.
  • On the next page, click on the check mark (to turn it off) beside the option to include the McAfee scanner in the download and install. Make sure the check is NOT marked (this is another example of Foistware).
  • Click the Install Now button and follow the directions on next page.
  • If you are prompted to Save the installer file, choose to save it to your desktop. Once it is saved, right click on the file and select Run as Administrator.
  • When the installation is finished, you can delete the installer file on your desktop.

Consider a program that will check for out-of-date programs on your system
Some programs don't have update checks built in or make you run the application to start the check for updates process. An easier way to stay on top of the current versions of your installed programs is to use a version checking program like Update Checker from FileHippo.com (you can get the software from here and read more about it on the same page).


You are now done! :yeah:

Now some information on programs to help keep you safe:

First, an Antivirus program. You NEED one; free is just as good as paid-for as long as you keep them updated. ONLY use one at a time as having more than that will cause system problems. Here are some free ones to check out:
Microsoft Security Essentials
Avast! Free Antivirus

Next, a firewall is a must have now-a-days. The built in firewall in Windows 7 is fine (just make sure it is turned on (Start > Control Panel > Windows Firewall)). Or, if you like, you could choose one of the free ones listed here:
Emsisoft Online Armor - installs as trialware which converts to freeware in 30 days
Zone Alarm Free Firewall - installer includes foistware so read the options very carefully

=== options ====
Unchecky is a small service that runs in the background to help keep those "extra toolbars" and tag along search engines from automatically installing. By automatically directing you to a custom install with all the options unchecked, only what you manually choose and confirm gets installed.

CryptoPrevent is a free program that prevents CryptoLocker / ransomware from infecting your PC by locking down the OS so the malware can not get a grip on your system. You can read the details about this program here.

Also, consider adding MalwareBytes Antimalware to your arsenal of safe keeping programs. Use the free version (not the paid or trial version) and you won't have a problem with your antivirus scanner program. Keep it updated and run a scan with it once a week.

Lastly, if you use Firefox as your main web browser, consider adding the NoScript and AdBlockPlus add-ons to the browser to block scripting hijacks and remove unwanted ads from the pages you view.

You may also find some information and tips at this thread:
How did I get infected in the first place?
and
COMPUTER SECURITY - a short quide to staying safer online
 

I'll leave this topic open for a few days so that if you have any questions you can come back here. Surf safe, my friend!!


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islandcat

islandcat

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Thanks you've been awesome. Patient, supportive and prompt replies. I have two more computers so probably wont be long before I'm back again. Again many thanks.
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