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White screen after virus removal [Solved]


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#16
D4R3K68

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OK so I ran CHKDSK and that didn't help. I cant run MS Visual C++ .exe because it gives me that error that i stated earlier.


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#17
Essexboy

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OK give me a bit to research that error

Are there any other problems at the moment ?
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#18
Essexboy

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Looks like bitdefender has the solution along with the files that need replacing. Ignore any reference to bitdefender as this is a generic problem

http://www.bitdefend...tion"-1106.html
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#19
D4R3K68

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I tried that already and it did not help :(


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#20
Essexboy

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Could you run an elevated command prompt
Go start > all programs > accessories
Right click command prompt and select run as administrator
In the black box that opens type the following command and enter :

sfc /scannow

 

Meanwhile I will continue searching


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#21
Essexboy

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Additionally if that fails could you run this fixit http://support.micro..._and_uninstall/

Then uninstall all c++ programmes then reinstall the latest version
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#22
D4R3K68

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CMD looks like is tottaly gone and does not respond. I cant run fixit because its giving me that 0x7b error.


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#23
Essexboy

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Is command prompt available in safe mode ? Can you run SFC there ?
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#24
D4R3K68

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When I go to safe mode with command prompt, it load desktop version not just the cmd as it should. In regular safe mode cmd is gone also. 


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#25
Essexboy

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OK lets use the recovery console to do this

Start the computer from CD as you did to run FRST

Select command prompt
Type in the following and press enter :

sfc /scannow /offbootdir=c:\ /offwindir=c:\windows


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#26
D4R3K68

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OK so I get this message:

 

Windows Resource Protection found corrupt files but was unable to fix some of them.

 

And it generates log about the scan i guess.

 

Log attached

Attached Files

  • Attached File  CBS.log   1.61MB   112 downloads

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#27
Essexboy

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Do you get that error on all programmes you try to run or just some ?

Download and Install Combofix

Download ComboFix from one of the following locations:
Link 1
Link 2

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
NSIS_extraction.png
  • When finished, it shall produce a log for you.
  • Please include the C:\ComboFix.txt in your next reply.
  • Notes:
    1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
    2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.

    3. If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.


    Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now

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#28
D4R3K68

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Before running Combofix I tried running any software and seems that the sfc scan fixed the whole problem.


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#29
Essexboy

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OK hold on the combofix and do not run it :)

 

Could you test the computer out now and let me know of any niggles that are still apparent


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#30
D4R3K68

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Good to go! Thanks for your help and your time. I appreciate it.


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