Hello User and
My nickname is Ruggie and I will be assisting you in cleaning your computer.
Please be aware I am currently in training and all my work will be checked by an instructor so there may be a slight delay between posts. The added benefit to this is that you will have 2 sets of eyes looking at your problem so you can be assured you will get the best possible help.
- Malware removal can be a long process and will at times get complicated with multiple steps to perform to ensure that your system is no longer infected.
- When we start the process, the list of instructions must be followed closely, it will be difficult at times but it is important that you stay with me until your computer is declared clean.
Before going any further, I recommend that you print out (or save to a file) these guidelines and also the instructions when I post them, as part of the repair process may involve going into safe mode and therefore you will not have internet access.
The following guidelines are important but the ones highlighted in RED are of the highest importance and must not be skipped.
Please be aware, the fixes we perform are specific to this machine, at this moment in time. They must not be used on another computer or unsupervised at another time. This can render your computer unbootable.
If at all possible, Make backups of all your important files, whilst we will do our best to ensure that no files are lost or damaged, sometimes things can go wrong.
I will do everything in my power to ensure that this clean is successful, but occasionally failure hits us all. In this event, please have your original installation disks to hand and be prepared to have to format and reinstall your computer.
Refrain from using any tool that hasn't been instructed as it could alter the process that we are working through and cause further problems. Also only use the tools I instruct in the manner provided as they are very powerful and if not used properly can cause even more problems. It is best if you can avoid using the computer at all, apart from to perform the cleaning steps to ensure that any infections aren't spread.
Please stick with me until the end. malware removal is difficult and time consuming. We have to analyse hundreds of lines in log files. This takes time which we give freely so I ask that you do us the courtesy of seeing it through.
Only paste the contents of log files into your reply, DO NOT attach any log files unless requested to do so.
If you have any questions or get stuck, stop and ask....I am here to help you make this go as smoothly as possible.
If you do not reply within 3 days, your topic will be closed. It can be reopened if you ask. But if you plan on being gone for a longer period, just let me know and I will hold it open for you.
Ready? Now lets get to work
First we need to take a look at your system and see what is going on.
- Please download OTL from http://oldtimer.geekstogo.com/OTL.exe and save it to your desktop.
- Double Click on the OTL icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
- Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan won't take long.
When the scan completes, it will open a notepad window containing OTL.Txt. This is saved in the same location as OTL.
Please copy (Edit->Select All, Edit->Copy) the contents of this file, and paste it into your reply.
There will also be another file opened at the same time called additions.txt. Please also paste the content of this file.