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FBI Ransomware Issue, not resolved using Kaspersky Rescue Disk [Solve


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#31
Jay2014

Jay2014

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Here is the addition txt as well

 

Additional scan result of Farbar Recovery Scan Tool (x64) Version: 17-08-2014 01
Ran by mary58 at 2014-08-21 06:54:31
Running from J:\
Boot Mode: Normal
==========================================================
 
 
==================== Security Center ========================
 
(If an entry is included in the fixlist, it will be removed.)
 
AV: Norton Internet Security (Disabled - Out of date) {63DF5164-9100-186D-2187-8DC619EFD8BF}
AS: Windows Defender (Enabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AS: Norton Internet Security (Disabled - Out of date) {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton Internet Security (Disabled) {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
 
==================== Installed Programs ======================
 
(Only the adware programs with "hidden" flag could be added to the fixlist to unhide them. The adware programs should be uninstalled manually.)
 
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 1.5.3.9130 - Adobe Systems Inc.)
Adobe AIR (x32 Version: 1.5.3.9130 - Adobe Systems Inc.) Hidden
Adobe Flash Player 11 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 11.8.800.175 - Adobe Systems Incorporated)
Adobe Flash Player 11 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 11.8.800.168 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.07) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.07 - Adobe Systems Incorporated)
Agatha Christie - Peril at End House (x32 Version: 2.2.0.95 - WildTangent) Hidden
Apple Application Support (HKLM-x32\...\{AAC5D43E-816D-4C2D-8E51-55FFF35BE301}) (Version: 3.0.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{787136D2-F0F8-4625-AA3F-72D7795AC842}) (Version: 7.1.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
ATI Catalyst Install Manager (HKLM\...\{3001791D-2CA6-6FE3-BE0F-8EA7522B32D4}) (Version: 3.0.795.0 - ATI Technologies, Inc.)
ATI Stream SDK v2 Developer (HKLM\...\{80C27FE9-C6C4-F5C8-EAD3-09E7E0102E78}) (Version: 2.2.0.0 - ATI Technologies Inc.)
Bejeweled 2 Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden
Belkin Router Monitor and Setup (HKLM-x32\...\2B0D8F3C-18AD-4D8E-879A-74A867C5C3CB_is1) (Version:  - )
Bing Bar (HKLM-x32\...\{D6C3C9E7-D334-4918-BD57-5B1EF14C207D}) (Version: 7.1.361.0 - Microsoft Corporation)
Bing Rewards Client Installer (x32 Version: 16.0.345.0 - Microsoft Corporation) Hidden
Blackhawk Striker 2 (x32 Version: 2.2.0.95 - WildTangent) Hidden
Blasterball 3 (x32 Version: 2.2.0.95 - WildTangent) Hidden
Blio (HKLM-x32\...\{504CC891-B140-4E1B-860B-5E4C1DFBA9E3}) (Version: 2.0.5350 - K-NFB Reading Technology, Inc.)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Bounce Symphony (x32 Version: 2.2.0.95 - WildTangent) Hidden
Build-a-lot 2 (x32 Version: 2.2.0.95 - WildTangent) Hidden
Cake Mania (x32 Version: 2.2.0.95 - WildTangent) Hidden
CameraHelperMsi (x32 Version: 13.25.1010.0 - Logitech) Hidden
Catalyst Control Center - Branding (x32 Version: 1.00.0000 - ATI) Hidden
Catalyst Control Center Graphics Previews Common (x32 Version: 2010.1123.1002.17926 - ATI) Hidden
Catalyst Control Center Graphics Previews Vista (x32 Version: 2010.1123.1002.17926 - ATI) Hidden
Catalyst Control Center InstallProxy (x32 Version: 2010.1123.1002.17926 - ATI Technologies, Inc.) Hidden
Catalyst Control Center Localization All (x32 Version: 2010.1123.1002.17926 - ATI) Hidden
CCC Help Chinese Standard (x32 Version: 2010.1123.1001.17926 - ATI) Hidden
CCC Help Chinese Traditional (x32 Version: 2010.1123.1001.17926 - ATI) Hidden
CCC Help Czech (x32 Version: 2010.1123.1001.17926 - ATI) Hidden
CCC Help Danish (x32 Version: 2010.1123.1001.17926 - ATI) Hidden
CCC Help Dutch (x32 Version: 2010.1123.1001.17926 - ATI) Hidden
CCC Help English (x32 Version: 2010.1123.1001.17926 - ATI) Hidden
CCC Help Finnish (x32 Version: 2010.1123.1001.17926 - ATI) Hidden
CCC Help French (x32 Version: 2010.1123.1001.17926 - ATI) Hidden
CCC Help German (x32 Version: 2010.1123.1001.17926 - ATI) Hidden
CCC Help Greek (x32 Version: 2010.1123.1001.17926 - ATI) Hidden
CCC Help Hungarian (x32 Version: 2010.1123.1001.17926 - ATI) Hidden
CCC Help Italian (x32 Version: 2010.1123.1001.17926 - ATI) Hidden
CCC Help Japanese (x32 Version: 2010.1123.1001.17926 - ATI) Hidden
CCC Help Korean (x32 Version: 2010.1123.1001.17926 - ATI) Hidden
CCC Help Norwegian (x32 Version: 2010.1123.1001.17926 - ATI) Hidden
CCC Help Polish (x32 Version: 2010.1123.1001.17926 - ATI) Hidden
CCC Help Portuguese (x32 Version: 2010.1123.1001.17926 - ATI) Hidden
CCC Help Russian (x32 Version: 2010.1123.1001.17926 - ATI) Hidden
CCC Help Spanish (x32 Version: 2010.1123.1001.17926 - ATI) Hidden
CCC Help Swedish (x32 Version: 2010.1123.1001.17926 - ATI) Hidden
CCC Help Thai (x32 Version: 2010.1123.1001.17926 - ATI) Hidden
CCC Help Turkish (x32 Version: 2010.1123.1001.17926 - ATI) Hidden
ccc-core-static (x32 Version: 2010.1123.1002.17926 - ATI) Hidden
ccc-utility64 (Version: 2010.1123.1002.17926 - ATI) Hidden
Chuzzle Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden
CyberLink DVD Suite Deluxe (HKLM-x32\...\InstallShield_{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}) (Version: 7.0.3210 - CyberLink Corp.)
CyberLink DVD Suite Deluxe (x32 Version: 7.0.3210 - CyberLink Corp.) Hidden
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Diner Dash 2 Restaurant Rescue (x32 Version: 2.2.0.95 - WildTangent) Hidden
Dora's World Adventure (x32 Version: 2.2.0.95 - WildTangent) Hidden
DVD Menu Pack for HP MediaSmart Video (HKLM-x32\...\InstallShield_{FB4BB287-37F9-4E27-9C4D-2D3882E08EFF}) (Version: 4.2.4412 - Hewlett-Packard)
DVD Menu Pack for HP MediaSmart Video (x32 Version: 4.2.4412 - Hewlett-Packard) Hidden
EPSON Scan (HKLM-x32\...\EPSON Scanner) (Version:  - )
erLT (x32 Version: 1.20.138.34 - Logitech, Inc.) Hidden
Escape Rosecliff Island (x32 Version: 2.2.0.95 - WildTangent) Hidden
Farm Frenzy (x32 Version: 2.2.0.95 - WildTangent) Hidden
FATE (x32 Version: 2.2.0.95 - WildTangent) Hidden
Final Drive Nitro (x32 Version: 2.2.0.95 - WildTangent) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 36.0.1985.143 - Google Inc.)
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.5111.1712 - Google Inc.)
Google Toolbar for Internet Explorer (x32 Version: 1.0.0 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.24.15 - Google Inc.) Hidden
Heaven DX11 Benchmark version 3.0 (HKLM\...\Unigine Heaven DX11 Benchmark (Basic Edition)_is1) (Version: 3.0 - Unigine Corp.)
Heroes of Hellas 2 - Olympia (x32 Version: 2.2.0.95 - WildTangent) Hidden
Hewlett-Packard ACLM.NET v1.2.2.3 (x32 Version: 1.00.0000 - Hewlett-Packard Company) Hidden
HP Auto (Version: 1.0.12494.3472 - Hewlett-Packard Company) Hidden
HP Client Services (Version: 1.0.12656.3472 - Hewlett-Packard) Hidden
HP Customer Experience Enhancements (x32 Version: 6.0.1.8 - Hewlett-Packard) Hidden
HP Game Console (x32 Version:  - WildTangent) Hidden
HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.1.5 - WildTangent)
HP MediaSmart DVD (HKLM-x32\...\InstallShield_{DCCAD079-F92C-44DA-B258-624FC6517A5A}) (Version: 4.2.4725 - Hewlett-Packard)
HP MediaSmart DVD (x32 Version: 4.2.4725 - Hewlett-Packard) Hidden
HP MediaSmart Music (HKLM-x32\...\InstallShield_{91A34181-9FAD-43AB-A35F-E7A8945B7E1C}) (Version: 4.2.4517 - Hewlett-Packard)
HP MediaSmart Music (x32 Version: 4.2.4517 - Hewlett-Packard) Hidden
HP MediaSmart Photo (HKLM-x32\...\InstallShield_{6DAF8CDC-9B04-413B-A0F2-BCC13CF8A5BF}) (Version: 4.2.4513 - Hewlett-Packard)
HP MediaSmart Photo (x32 Version: 4.2.4513 - Hewlett-Packard) Hidden
HP MediaSmart SmartMenu (HKLM\...\{A40F60B1-F1E1-452E-96A5-FF97F9A2D102}) (Version: 3.1.2.4 - Hewlett-Packard)
HP MediaSmart Video (HKLM-x32\...\InstallShield_{D12E3E7F-1B13-4933-A915-16C7DD37A095}) (Version: 4.2.4522 - Hewlett-Packard)
HP MediaSmart Video (x32 Version: 4.2.4522 - Hewlett-Packard) Hidden
HP MediaSmart/TouchSmart Netflix (HKLM-x32\...\{2EA3D6B2-157E-4112-A3AB-BF17E16661C3}) (Version: 1.0.4.0 - Hewlett-Packard)
HP MovieStore (HKLM-x32\...\{9008D736-35CA-40DB-A2BE-5F32D954E5AA}) (Version: 2.0.2 - Hewlett-Packard)
HP MovieStore (x32 Version: 1.0.027 - Hewlett-Packard) Hidden
HP Odometer (HKLM-x32\...\{B8AC1A89-FFD1-4F97-8051-E505A160F562}) (Version: 2.10.0000 - Hewlett-Packard)
HP Officejet 4620 series Basic Device Software (HKLM\...\{B411AD10-1BC9-4939-8848-BC5E66F662B7}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP Officejet 4620 series Help (HKLM-x32\...\{606C37AB-EB04-4270-A592-201A03C2DB36}) (Version: 6.0.0 - Hewlett Packard)
HP Officejet 4620 series Product Improvement Study (HKLM\...\{83F51BBA-48BE-4BB6-B96A-F4AAE4C462F9}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP Remote Solution (HKLM-x32\...\HP Remote Solution) (Version: 1.1.14.0 - Hewlett-Packard)
HP Remote Solution (x32 Version: 1.1.14.0 - Hewlett-Packard) Hidden
HP Setup (HKLM-x32\...\{53469506-A37E-4314-A9D9-38724EC23A75}) (Version: 8.4.4400.3525 - Hewlett-Packard Company)
HP Setup Manager (HKLM-x32\...\{AE856388-AFAD-4753-81DF-D96B19D0A17C}) (Version: 1.0.12844.3519 - Hewlett-Packard Company)
HP Support Assistant (HKLM-x32\...\{E35A3B13-78CD-4967-8AC8-AA9FDA693EDE}) (Version: 7.4.45.4 - Hewlett-Packard Company)
HP Support Information (HKLM-x32\...\{7F2A11F4-EAE8-4325-83EC-E3E99F85169E}) (Version: 10.1.1000 - Hewlett-Packard)
HP Update (HKLM-x32\...\{6F1C00D2-25C2-4CBA-8126-AE9A6E2E9CD5}) (Version: 5.003.003.001 - Hewlett-Packard)
HP Vision Hardware Diagnostics (HKLM\...\{D79A02E9-6713-4335-9668-AAC7474C0C0E}) (Version: 2.1.6.0 - Hewlett-Packard)
Hulu Desktop (HKCU\...\HuluDesktop) (Version: 0.9.14 - Hulu LLC)
HydraVision (x32 Version: 4.2.180.0 - ATI Technologies Inc.) Hidden
I.R.I.S. OCR (HKLM-x32\...\{CA6BCA2F-EDEB-408F-850B-31404BE16A61}) (Version: 12.3.4.0 - HP)
iTunes (HKLM\...\{B8BA155B-1E75-405F-9CB4-8A99615D09DC}) (Version: 11.1.5.5 - Apple Inc.)
Jewel Quest Solitaire 2 (x32 Version: 2.2.0.95 - WildTangent) Hidden
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Kobo (HKLM-x32\...\Kobo) (Version: 1.6 - Kobo Inc.)
LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.3130 - CyberLink Corp.)
LabelPrint (x32 Version: 2.5.3130 - CyberLink Corp.) Hidden
LeapFrog Connect (HKLM-x32\...\UPCShell) (Version: 5.3.0.18537 - LeapFrog)
LeapFrog Connect (x32 Version: 5.3.0.18537 - LeapFrog) Hidden
LeapFrog Leapster2 Plugin (x32 Version: 5.2.1.18456 - LeapFrog) Hidden
LightScribe System Software (HKLM-x32\...\{FD7F0DB8-0E96-4D64-AD4D-9B5A936AF2A8}) (Version: 1.18.20.1 - LightScribe)
Logitech Vid HD (HKLM-x32\...\Logitech Vid) (Version: 7.2 (7248) - Logitech Inc..)
Logitech Webcam Software (HKLM-x32\...\{D40EB009-0499-459c-A8AF-C9C110766215}) (Version: 2.0 - Logitech Inc.)
LWS Facebook (x32 Version: 13.20.1166.0 - Logitech) Hidden
LWS Gallery (x32 Version: 13.20.1166.0 - Logitech) Hidden
LWS Help_main (x32 Version: 13.25.1016.0 - Logitech) Hidden
LWS Launcher (x32 Version: 13.20.1166.0 - Logitech) Hidden
LWS Motion Detection (x32 Version: 13.20.1176.0 - Logitech) Hidden
LWS Pictures And Video (x32 Version: 13.25.1010.0 - Logitech) Hidden
LWS Twitter (x32 Version: 13.20.1166.0 - Logitech) Hidden
LWS Video Mask Maker (x32 Version: 13.10.1216.0 - Logitech) Hidden
LWS VideoEffects (Version: 13.25.1005.0 - Logitech) Hidden
LWS Webcam Software (x32 Version: 13.20.1168.0 - Logitech) Hidden
LWS WLM Plugin (x32 Version: 1.20.1166.0 - Logitech) Hidden
LWS YouTube Plugin (x32 Version: 13.20.1166.0 - Logitech) Hidden
McAfee Security Scan Plus (HKLM\...\McAfee Security Scan) (Version: 3.8.130.10 - McAfee, Inc.)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (HKLM-x32\...\Office14.Click2Run) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Starter 2010 - English (HKLM-x32\...\{90140011-0066-0409-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.0.4029.0217 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (HKLM\...\{B6E3757B-5E77-3915-866A-CCFC4B8D194C}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (HKLM\...\{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft WSE 3.0 Runtime (x32 Version: 3.0.5305.0 - Microsoft Corp.) Hidden
Movie Theme Pack for HP MediaSmart Video (HKLM-x32\...\InstallShield_{3023EBDA-BF1B-4831-B347-E5018555F26E}) (Version: 4.2.4412 - Hewlett-Packard)
Movie Theme Pack for HP MediaSmart Video (x32 Version: 4.2.4412 - Hewlett-Packard) Hidden
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Mystery P.I. - The London Caper (x32 Version: 2.2.0.95 - WildTangent) Hidden
Norton Internet Security (HKLM-x32\...\NIS) (Version: 18.7.2.3 - Symantec Corporation)
Norton Online Backup (HKLM-x32\...\{40A66DF6-22D3-44B5-A7D3-83B118A2C0DC}) (Version: 2.1.17869 - Symantec Corporation)
PDF Complete Special Edition (HKLM-x32\...\PDF Complete) (Version: 4.0.9 - PDF Complete, Inc)
Penguins! (x32 Version: 2.2.0.95 - WildTangent) Hidden
PhotoNow! (HKLM-x32\...\InstallShield_{D36DD326-7280-11D8-97C8-000129760CBE}) (Version: 1.1.7717 - CyberLink Corp.)
PhotoNow! (x32 Version: 1.1.7717 - CyberLink Corp.) Hidden
PictureMover (HKLM-x32\...\{264FE20A-757B-492a-B0C3-4009E2997D8A}) (Version: 3.5.0.33 - Hewlett-Packard Company)
Plants vs. Zombies (x32 Version: 2.2.0.95 - WildTangent) Hidden
PlayReady PC Runtime amd64 (HKLM\...\{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}) (Version: 1.3.0 - Microsoft Corporation)
PlayReady PC Runtime x86 (HKLM-x32\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0 - Microsoft Corporation)
Poker Superstars III (x32 Version: 2.2.0.95 - WildTangent) Hidden
Polar Bowler (x32 Version: 2.2.0.95 - WildTangent) Hidden
Polar Golfer (x32 Version: 2.2.0.95 - WildTangent) Hidden
Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.1.4329 - CyberLink Corp.)
Power2Go (x32 Version: 6.1.4329 - CyberLink Corp.) Hidden
PowerDirector (HKLM-x32\...\InstallShield_{CB099890-1D5F-11D5-9EA9-0050BAE317E1}) (Version: 8.0.3129 - CyberLink Corp.)
PowerDirector (x32 Version: 8.0.3129 - CyberLink Corp.) Hidden
PressReader (HKLM-x32\...\{912CED74-88D3-4C5B-ACB0-13231864975E}) (Version: 5.10.1102.0 -  NewspaperDirect Inc.)
Radio 1.1 Toolbar (HKLM-x32\...\Radio_1.1 Toolbar) (Version: 6.9.0.16 - Radio 1.1)
Ralink RT2860 Wireless LAN Card (HKLM-x32\...\{8FC4F1DD-F7FD-4766-804D-3C8FF1D309B0}) (Version:  - Ralink)
RCA Detective™ 3.0.3.0 (HKLM-x32\...\RCA Detective™_is1) (Version:  - RCA)
RCA easyRip 2.5.6.0 (HKLM-x32\...\RCA easyRip_is1) (Version:  - RCA)
RealDownloader (x32 Version: 1.3.0 - RealNetworks, Inc.) Hidden
RealNetworks - Microsoft Visual C++ 2008 Runtime (x32 Version: 9.0 - RealNetworks, Inc) Hidden
RealNetworks - Microsoft Visual C++ 2010 Runtime (x32 Version: 10.0 - RealNetworks, Inc) Hidden
RealPlayer (HKLM-x32\...\RealPlayer 16.0) (Version: 16.0.0 - RealNetworks)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6196 - Realtek Semiconductor Corp.)
RealUpgrade 1.1 (x32 Version: 1.1.0 - RealNetworks, Inc.) Hidden
Recovery Manager (x32 Version: 5.5.3219 - CyberLink Corp.) Hidden
RoxioNow Player (HKLM-x32\...\{0EDEB615-1A60-425E-8306-0E10519C7B55}) (Version: 1.9.5.101 - RoxioNow)
ShopAtHome.com Helper (HKLM-x32\...\ShopAtHome.com Helper) (Version: 7.0.2.1 - ShopAtHome.com)
ShopAtHome.com Toolbar (HKLM-x32\...\ShopAtHome.com Toolbar) (Version: 7.0.2.1 - ShopAtHome.com)
Skype Click to Call (HKLM-x32\...\{B6CF2967-C81E-40C0-9815-C05774FEF120}) (Version: 5.6.8442 - Skype Technologies S.A.)
Skype™ 6.11 (HKLM-x32\...\{4E76FF7E-AEBA-4C87-B788-CD47E5425B9D}) (Version: 6.11.102 - Skype Technologies S.A.)
Use the entry named LeapFrog Connect to uninstall (LeapFrog Leapster2 Plugin) (HKLM-x32\...\Leapster2Plugin) (Version:  - LeapFrog)
Virtual DJ Toolbar (HKLM-x32\...\{56444A2D-5637-006A-76A7-A758B70C0F05}) (Version: 12.15.5.965 - APN, LLC)
Virtual Families (x32 Version: 2.2.0.95 - WildTangent) Hidden
Virtual Villagers 4 - The Tree of Life (x32 Version: 2.2.0.95 - WildTangent) Hidden
VirtualDJ Home FREE (HKLM-x32\...\{77C2D5D4-ADC5-49F9-B36E-5992FCF35EA3}) (Version: 7.4.1 - Atomix Productions)
Wheel of Fortune 2 (x32 Version: 2.2.0.95 - WildTangent) Hidden
Windows Driver Package - Leapfrog (Leapfrog-USBLAN) Net  (09/10/2009 02.03.05.012) (HKLM\...\8F14F2ECEDE68D26EA515B48DC25B39103C4FE8D) (Version: 09/10/2009 02.03.05.012 - Leapfrog)
Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3555.0308 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Language Selector (Version: 15.4.3555.0308 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Messenger (x32 Version: 15.4.3538.0513 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Zinio Reader 4 (HKLM-x32\...\ZinioReader4.9310D8F796442B71068C511E15D70529A702D19D.1) (Version: 4.0.3184 - Zinio LLC)
Zinio Reader 4 (x32 Version: 4.0.3184 - Zinio LLC) Hidden
Zuma Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden
 
==================== Custom CLSID (selected items): ==========================
 
(If an entry is included in the fixlist, it will be removed from registry. Any eventual file will not be moved.)
 
CustomCLSID: HKU\S-1-5-21-2047981503-1941223184-1078615342-1000_Classes\CLSID\{A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E}\InprocServer32 -> C:\Users\mary58\AppData\Local\Microsoft\SkyDrive\17.0.4029.0217\amd64\SkyDriveShell64.dll (Microsoft Corporation)
CustomCLSID: HKU\S-1-5-21-2047981503-1941223184-1078615342-1000_Classes\CLSID\{BBACC218-34EA-4666-9D7A-C78F2274A524}\InprocServer32 -> C:\Users\mary58\AppData\Local\Microsoft\SkyDrive\17.0.4029.0217\amd64\SkyDriveShell64.dll (Microsoft Corporation)
CustomCLSID: HKU\S-1-5-21-2047981503-1941223184-1078615342-1000_Classes\CLSID\{CB3D0F55-BC2C-4C1A-85ED-23ED75B5106B}\InprocServer32 -> C:\Users\mary58\AppData\Local\Microsoft\SkyDrive\17.0.4029.0217\amd64\SkyDriveShell64.dll (Microsoft Corporation)
CustomCLSID: HKU\S-1-5-21-2047981503-1941223184-1078615342-1000_Classes\CLSID\{F241C880-6982-4CE5-8CF7-7085BA96DA5A}\InprocServer32 -> C:\Users\mary58\AppData\Local\Microsoft\SkyDrive\17.0.4029.0217\amd64\SkyDriveShell64.dll (Microsoft Corporation)
CustomCLSID: HKU\S-1-5-21-2047981503-1941223184-1078615342-1000_Classes\CLSID\{F8071786-1FD0-4A66-81A1-3CBE29274458}\InprocServer32 -> C:\Users\mary58\AppData\Local\Microsoft\SkyDrive\17.0.4029.0217\amd64\FileSyncApi64.dll (Microsoft Corporation)
 
==================== Restore Points  =========================
 
17-06-2014 09:24:50 Windows Update
25-06-2014 05:00:00 Scheduled Checkpoint
10-07-2014 22:49:49 Windows Update
11-07-2014 08:00:12 Windows Update
12-07-2014 08:00:15 Windows Update
20-07-2014 13:15:33 Windows Update
28-07-2014 05:00:01 Scheduled Checkpoint
04-08-2014 23:19:09 Scheduled Checkpoint
06-08-2014 01:21:47 Windows Update
06-08-2014 08:00:10 Windows Update
17-08-2014 23:56:10 Windows Update
20-08-2014 12:39:09 Windows Update
21-08-2014 11:22:56 Windows Update
 
==================== Hosts content: ==========================
 
(If needed Hosts: directive could be included in the fixlist to reset Hosts.)
 
2009-07-13 21:34 - 2009-06-10 16:00 - 00000824 ____A C:\Windows\system32\Drivers\etc\hosts
 
==================== Scheduled Tasks (whitelisted) =============
 
(If an entry is included in the fixlist, it will be removed from registry. Any associated file could be listed separately to be moved.)
 
Task: {1B58EF9B-80F4-431C-966B-1FB47526E624} - System32\Tasks\Hewlett-Packard\HP Support Assistant\PC Health Analysis => C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSF.exe [2013-11-04] (Hewlett-Packard Company)
Task: {438C2225-EADE-4A48-9FB4-0D8183F5035D} - System32\Tasks\Hewlett-Packard\HP Support Assistant\HP Support Assistant Quick Start => C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSF.exe [2013-11-04] (Hewlett-Packard Company)
Task: {593005A4-FB95-41AD-AE95-9CAD23ED7CCF} - System32\Tasks\RealPlayerRealUpgradeLogonTaskS-1-5-21-2047981503-1941223184-1078615342-1000 => C:\Program Files (x86)\Real\RealUpgrade\RealUpgrade.exe [2012-11-30] (RealNetworks, Inc.)
Task: {67AACD16-F9C4-4503-B87C-6805C2ADF08E} - System32\Tasks\BackgroundContainer Startup Task => Rundll32.exe "C:\Users\mary58\AppData\Local\Conduit\BackgroundContainer\BackgroundContainer.dll",DllRun
Task: {6C4D133B-AD31-4E9B-AD4D-4A70E5BAFBAD} - System32\Tasks\Hewlett-Packard\HP Support Assistant\WarrantyChecker_CN31P23311 => C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPWarrantyCheck\HPWarrantyChecker.exe [2014-03-21] (Hewlett-Packard)
Task: {73428BBC-33C7-42AA-B6E7-0A42CF0BD5BA} - System32\Tasks\RMCreator => C:\Program Files (x86)\Hewlett-Packard\Recovery\Reminder.exe [2010-08-19] (CyberLink)
Task: {8FD210F0-A6F8-4F82-BBF6-F1C69DD58A69} - System32\Tasks\RealPlayerRealUpgradeScheduledTaskS-1-5-21-2047981503-1941223184-1078615342-1000 => C:\Program Files (x86)\Real\RealUpgrade\RealUpgrade.exe [2012-11-30] (RealNetworks, Inc.)
Task: {93E337C3-E986-4703-95EB-832D97E7DC71} - System32\Tasks\GoogleUpdateTaskMachineUA => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2011-10-02] (Google Inc.)
Task: {9D3A2F84-9531-446B-8F4B-6AF945287535} - System32\Tasks\Hewlett-Packard\HP Support Assistant\Update Check => C:\ProgramData\Hewlett-Packard\HP Support Framework\Resources\Updater7\HPSFUpdater.exe [2014-05-12] (Hewlett-Packard Company)
Task: {A21F653D-8F4A-42BF-8EED-A3B4D66C8B15} - System32\Tasks\GoogleUpdateTaskMachineCore => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2011-10-02] (Google Inc.)
Task: {A3FB2A64-3501-4364-87DB-68DFACD08F9E} - System32\Tasks\{7EACAEC9-87A6-4CAF-9892-06AB9291F7AF} => Iexplore.exe http://ui.skype.com/...all?page=tsMain
Task: {BFB9B885-E8AE-44E9-B3B3-C67EDCB8C46E} - System32\Tasks\HPCustParticipation HP Officejet 4620 series => C:\Program Files\HP\HP Officejet 4620 series\Bin\HPCustPartic.exe [2012-10-17] (Hewlett-Packard Co.)
Task: {C97FA172-545F-4B0E-8802-4937B40410AD} - System32\Tasks\Hewlett-Packard\HP Support Assistant\WarrantyChecker_DeviceScan => C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPWarrantyCheck\HPWarrantyChecker.exe [2014-03-21] (Hewlett-Packard)
Task: {E2240701-99CD-4F92-AF95-BF253A5120CB} - System32\Tasks\{73B99DE4-3AE9-48A2-91BA-2114E47C38BE} => Iexplore.exe http://ui.skype.com/....123/en/privacy
Task: {E8468741-E4DE-4124-90C3-39AD8184B9C9} - System32\Tasks\Symantec\Norton Error Analyzer 18.7.2.3 => C:\Program Files (x86)\Norton Internet Security\Engine\18.7.2.3\SymErr.exe [2012-06-07] (Symantec Corporation)
Task: {EA2A7A86-852F-4EB4-8E26-90A7EFA728F7} - System32\Tasks\HPCeeScheduleFormary58 => C:\Program Files (x86)\Hewlett-Packard\HP Ceement\HPCEE.exe [2011-07-15] (Hewlett-Packard)
Task: {EE70F2B1-B3E3-48AD-9F5D-8220BB920CDF} - System32\Tasks\Adobe Flash Player Updater => C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2013-09-28] (Adobe Systems Incorporated)
Task: {F4B52687-70EE-4790-9FEB-35180BB1CD2F} - System32\Tasks\Symantec\Norton Error Processor 18.7.2.3 => C:\Program Files (x86)\Norton Internet Security\Engine\18.7.2.3\SymErr.exe [2012-06-07] (Symantec Corporation)
Task: C:\Windows\Tasks\Adobe Flash Player Updater.job => C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
Task: C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
Task: C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
Task: C:\Windows\Tasks\HPCeeScheduleFormary58.job => C:\Program Files (x86)\Hewlett-Packard\HP Ceement\HPCEE.exe
 
==================== Loaded Modules (whitelisted) =============
 
2014-02-12 21:58 - 2014-02-12 21:58 - 00073544 _____ () C:\Program Files (x86)\Common Files\Apple\Apple Application Support\zlib1.dll
2014-02-12 21:58 - 2014-02-12 21:58 - 01044808 _____ () C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libxml2.dll
 
==================== Alternate Data Streams (whitelisted) =========
 
(If an entry is included in the fixlist, only the Alternate Data Streams will be removed.)
 
 
==================== Safe Mode (whitelisted) ===================
 
(If an item is included in the fixlist, it will be removed from the registry. The "AlternateShell" will be restored.)
 
 
==================== EXE Association (whitelisted) =============
 
(If an entry is included in the fixlist, the default will be restored. None default entries will be removed.)
 
 
==================== MSCONFIG/TASK MANAGER disabled items =========
 
(Currently there is no automatic fix for this section.)
 
MSCONFIG\Services: AdobeFlashPlayerUpdateSvc => 3
MSCONFIG\Services: ALG => 3
MSCONFIG\Services: AppIDSvc => 3
MSCONFIG\Services: Apple Mobile Device => 2
MSCONFIG\Services: AxInstSV => 3
MSCONFIG\Services: BBSvc => 2
MSCONFIG\Services: BBUpdate => 3
MSCONFIG\Services: BDESVC => 3
MSCONFIG\Services: Bonjour Service => 2
MSCONFIG\Services: bthserv => 3
MSCONFIG\Services: CLKMSVC10_C6F09094 => 2
MSCONFIG\Services: Fax => 3
MSCONFIG\Services: GameConsoleService => 3
MSCONFIG\Services: gupdate => 2
MSCONFIG\Services: gupdatem => 3
MSCONFIG\Services: gusvc => 3
MSCONFIG\Services: LeapFrog Connect Device Service => 2
MSCONFIG\Services: LightScribeService => 2
MSCONFIG\Services: McComponentHostService => 3
MSCONFIG\Services: NOBU => 2
MSCONFIG\Services: RealNetworks Downloader Resolver Service => 2
MSCONFIG\Services: RoxioNow Service => 2
MSCONFIG\Services: SkypeUpdate => 2
MSCONFIG\Services: wlidsvc => 2
MSCONFIG\startupfolder: C:^ProgramData^Microsoft^Windows^Start Menu^Programs^Startup^McAfee Security Scan Plus.lnk => C:\Windows\pss\McAfee Security Scan Plus.lnk.CommonStartup
MSCONFIG\startupfolder: C:^ProgramData^Microsoft^Windows^Start Menu^Programs^Startup^Snapfish PictureMover.lnk => C:\Windows\pss\Snapfish PictureMover.lnk.CommonStartup
MSCONFIG\startupfolder: C:^Users^mary58^AppData^Roaming^Microsoft^Windows^Start Menu^Programs^Startup^RCA Detective.lnk => C:\Windows\pss\RCA Detective.lnk.Startup
MSCONFIG\startupreg: APSDaemon => "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
MSCONFIG\startupreg: Easy Dock => C:\Users\mary58\Documents\RCA easyRip\EZDock.exe
MSCONFIG\startupreg: HP Remote Solution => %ProgramFiles%\Hewlett-Packard\HP Remote Solution\HP_Remote_Solution.exe
MSCONFIG\startupreg: HP Software Update => C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
MSCONFIG\startupreg: hpsysdrv => c:\program files (x86)\hewlett-packard\HP odometer\hpsysdrv.exe
MSCONFIG\startupreg: InstaLAN => "C:\Program Files (x86)\Belkin\Router Setup and Monitor\BelkinSetup.exe" startup
MSCONFIG\startupreg: Logitech Vid => "C:\Program Files (x86)\Logitech\Vid HD\Vid.exe" -bootmode
MSCONFIG\startupreg: LWS => C:\Program Files (x86)\Logitech\LWS\Webcam Software\LWS.exe -hide
MSCONFIG\startupreg: Monitor => "C:\Program Files (x86)\LeapFrog\LeapFrog Connect\Monitor.exe"
MSCONFIG\startupreg: Norton Online Backup => C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuClient.exe
MSCONFIG\startupreg: ShopAtHomeWatcher => C:\Users\mary58\AppData\Roaming\ShopAtHome\ShopAtHomeHelper\ShopAtHomeWatcher.exe
MSCONFIG\startupreg: SmartMenu => C:\Program Files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe /background
MSCONFIG\startupreg: StartCCC => "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
MSCONFIG\startupreg: swg => "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
MSCONFIG\startupreg: TkBellExe => "C:\Program Files (x86)\Real\RealPlayer\Update\realsched.exe" -osboot
 
==================== Faulty Device Manager Devices =============
 
 
==================== Event log errors: =========================
 
Application errors:
==================
Error: (08/21/2014 06:32:05 AM) (Source: Application Virtualization Client) (EventID: 3165) (User: )
Description: {tid=48C:usr=mary58}
An error occurred in getting the user's profile.(error: 5)
 
Error: (08/20/2014 08:47:36 AM) (Source: SideBySide) (EventID: 33) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="*",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (08/20/2014 08:46:44 AM) (Source: SideBySide) (EventID: 63) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid.
 
Error: (08/20/2014 08:45:37 AM) (Source: SideBySide) (EventID: 75) (User: )
Description: Activation context generation failed for "1".Error in manifest or policy file "2" on line 3.
Multiple requestedPrivileges elements are not allowed in manifest.
 
Error: (08/18/2014 08:45:15 PM) (Source: Application Virtualization Client) (EventID: 3008) (User: )
Description: {hap=12:app=MSOSYNC 9014006604090000:tid=1374:usr=mary58}
The client was unable to connect to an Application Virtualization Server (rc 16001D0A-000001D1)
 
Error: (08/18/2014 08:45:14 PM) (Source: Application Virtualization Client) (EventID: 5009) (User: )
Description: {hap=12:app=MSOSYNC 9014006604090000:tid=1374:usr=mary58}
The Application Virtualization Client could not connect to stream URL 'http://c2r.microsoft...0.7128.5001.sft' (rc 16001D0A-000001D1, original rc 16001D0A-000001D1).
 
Error: (08/18/2014 08:44:52 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: CVHSVC.EXE, version: 14.0.7101.5000, time stamp: 0x5175098b
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0xc5c
Faulting application start time: 0xCVHSVC.EXE0
Faulting application path: CVHSVC.EXE1
Faulting module path: CVHSVC.EXE2
Report Id: CVHSVC.EXE3
 
Error: (08/18/2014 05:55:45 PM) (Source: Application Virtualization Client) (EventID: 3008) (User: )
Description: {hap=12:app=MSOSYNC 9014006604090000:tid=11E0:usr=mary58}
The client was unable to connect to an Application Virtualization Server (rc 16001D0A-000001D1)
 
Error: (08/18/2014 05:55:45 PM) (Source: Application Virtualization Client) (EventID: 5009) (User: )
Description: {hap=12:app=MSOSYNC 9014006604090000:tid=11E0:usr=mary58}
The Application Virtualization Client could not connect to stream URL 'http://c2r.microsoft...0.7128.5001.sft' (rc 16001D0A-000001D1, original rc 16001D0A-000001D1).
 
Error: (08/18/2014 06:44:03 AM) (Source: Application Virtualization Client) (EventID: 3008) (User: )
Description: {hap=12:app=MSOSYNC 9014006604090000:tid=13A0:usr=mary58}
The client was unable to connect to an Application Virtualization Server (rc 16001D0A-000001D1)
 
 
System errors:
=============
Error: (08/21/2014 06:21:20 AM) (Source: Service Control Manager) (EventID: 7032) (User: )
Description: The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Windows Management Instrumentation service, but this action failed with the following error: 
%%1056
 
Error: (08/21/2014 06:20:20 AM) (Source: Service Control Manager) (EventID: 7032) (User: )
Description: The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Server service, but this action failed with the following error: 
%%1056
 
Error: (08/21/2014 06:20:20 AM) (Source: Service Control Manager) (EventID: 7032) (User: )
Description: The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Shell Hardware Detection service, but this action failed with the following error: 
%%1056
 
Error: (08/21/2014 06:19:20 AM) (Source: Service Control Manager) (EventID: 7031) (User: )
Description: The Windows Management Instrumentation service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
 
Error: (08/21/2014 06:19:20 AM) (Source: Service Control Manager) (EventID: 7031) (User: )
Description: The Themes service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
 
Error: (08/21/2014 06:19:20 AM) (Source: Service Control Manager) (EventID: 7031) (User: )
Description: The Shell Hardware Detection service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
 
Error: (08/21/2014 06:19:20 AM) (Source: Service Control Manager) (EventID: 7031) (User: )
Description: The System Event Notification Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
 
Error: (08/21/2014 06:19:20 AM) (Source: Service Control Manager) (EventID: 7031) (User: )
Description: The Task Scheduler service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
 
Error: (08/21/2014 06:19:20 AM) (Source: Service Control Manager) (EventID: 7031) (User: )
Description: The User Profile Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
 
Error: (08/21/2014 06:19:20 AM) (Source: Service Control Manager) (EventID: 7031) (User: )
Description: The Multimedia Class Scheduler service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
 
 
Microsoft Office Sessions:
=========================
Error: (08/21/2014 06:32:05 AM) (Source: Application Virtualization Client) (EventID: 3165) (User: )
Description: {tid=48C:usr=mary58}
5
 
Error: (08/20/2014 08:47:36 AM) (Source: SideBySide) (EventID: 33) (User: )
Description: rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"C:\Windows\Installer\{AF7EBCA4-9FAF-4DC8-8D09-67854BB84D34}\recordingmanager.exe
 
Error: (08/20/2014 08:46:44 AM) (Source: SideBySide) (EventID: 63) (User: )
Description: assemblyIdentityversionMAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINORC:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dllC:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll3
 
Error: (08/20/2014 08:45:37 AM) (Source: SideBySide) (EventID: 75) (User: )
Description: C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPluginBroker.exeC:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPluginBroker.exe2
 
Error: (08/18/2014 08:45:15 PM) (Source: Application Virtualization Client) (EventID: 3008) (User: )
Description: {hap=12:app=MSOSYNC 9014006604090000:tid=1374:usr=mary58}
16001D0A-000001D1
 
Error: (08/18/2014 08:45:14 PM) (Source: Application Virtualization Client) (EventID: 5009) (User: )
Description: {hap=12:app=MSOSYNC 9014006604090000:tid=1374:usr=mary58}
 
Error: (08/18/2014 08:44:52 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: CVHSVC.EXE14.0.7101.50005175098bunknown0.0.0.000000000c000000500000000c5c01cfbb4f2949bce2C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXEunknown69280c82-2742-11e4-815e-78acc0c0a098
 
Error: (08/18/2014 05:55:45 PM) (Source: Application Virtualization Client) (EventID: 3008) (User: )
Description: {hap=12:app=MSOSYNC 9014006604090000:tid=11E0:usr=mary58}
16001D0A-000001D1
 
Error: (08/18/2014 05:55:45 PM) (Source: Application Virtualization Client) (EventID: 5009) (User: )
Description: {hap=12:app=MSOSYNC 9014006604090000:tid=11E0:usr=mary58}
 
Error: (08/18/2014 06:44:03 AM) (Source: Application Virtualization Client) (EventID: 3008) (User: )
Description: {hap=12:app=MSOSYNC 9014006604090000:tid=13A0:usr=mary58}
16001D0A-000001D1
 
 
==================== Memory info =========================== 
 
Processor: AMD Phenom™ II X6 1055T Processor
Percentage of memory in use: 19%
Total physical RAM: 8191.29 MB
Available physical RAM: 6557.82 MB
Total Pagefile: 16380.75 MB
Available Pagefile: 14764.24 MB
Total Virtual: 8192 MB
Available Virtual: 8191.85 MB
 
==================== Drives ================================
 
Drive c: (OS) (Fixed) (Total:1384.28 GB) (Free:1248 GB) NTFS ==>[System with boot components (obtained from reading drive)]
Drive d: (HP_RECOVERY) (Fixed) (Total:12.88 GB) (Free:1.58 GB) NTFS ==>[System with boot components (obtained from reading drive)]
Drive e: (Repair disc Windows 7 64-bit) (CDROM) (Total:0.16 GB) (Free:0 GB) UDF
Drive j: () (Removable) (Total:3.73 GB) (Free:3.72 GB) FAT32
 
==================== MBR & Partition Table ==================
 
========================================================
Disk: 0 (Size: 1397.3 GB) (Disk ID: 6A3A38C1)
Partition 1: (Active) - (Size=100 MB) - (Type=07 NTFS)
Partition 2: (Not Active) - (Size=1384.3 GB) - (Type=07 NTFS)
Partition 3: (Not Active) - (Size=12.9 GB) - (Type=07 NTFS)
 
========================================================
Disk: 5 (Size: 3.7 GB) (Disk ID: 07137FDE)
Partition 1: (Active) - (Size=3.7 GB) - (Type=0B)
 
==================== End Of Log ============================

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#32
Naathim

Naathim

    GeekU Minion

  • Expert
  • 4,568 posts
Can you also run RogueKiller? Only the scan option, don't remove anything.
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#33
Jay2014

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Running Rogue Killer now


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#34
Naathim

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:thumbsup:


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#35
Jay2014

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Rogue Killer has finished scanning and I have saved the report to the usb drive. 


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#36
Naathim

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OK, please post it here for me :)


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#37
Jay2014

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Rogue Killer Report

 

 

`RogueKiller V9.2.8.0 (x64) [Jul 11 2014] by Adlice Software

 
Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Normal mode
User : mary58 [Admin rights]
Mode : Scan -- Date : 08/21/2014  07:30:16
 
¤¤¤ Bad processes : 3 ¤¤¤
[Suspicious.Path] rundll32.exe -- C:\Users\mary58\AppData\Local\Conduit\BackgroundContainer\BackgroundContainer.dll[7] -> UNLOADED
[Suspicious.Path] (SVC) BHDrvx64 -- \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\Definitions\BASHDefs\20100810.004\BHDrvx64.sys[7] -> ERROR [41c]
[Suspicious.Path] (SVC) IDSVia64 -- \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\Definitions\IPSDefs\20100706.002\IDSVia64.sys[7] -> STOPPED
 
¤¤¤ Registry Entries : 12 ¤¤¤
[Suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\BHDrvx64 -> FOUND
[Suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\IDSVia64 -> FOUND
[Suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\BHDrvx64 -> FOUND
[Suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\IDSVia64 -> FOUND
[Suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\ControlSet002\Services\BHDrvx64 -> FOUND
[Suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\ControlSet002\Services\IDSVia64 -> FOUND
[PUM.DesktopIcons] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1  -> FOUND
[PUM.DesktopIcons] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {59031a47-3f72-44a7-89c5-5595fe6b30ee} : 1  -> FOUND
[PUM.DesktopIcons] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1  -> FOUND
[PUM.DesktopIcons] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {59031a47-3f72-44a7-89c5-5595fe6b30ee} : 1  -> FOUND
[PUM.HomePage] (X64) HKEY_USERS\S-1-5-21-2047981503-1941223184-1078615342-1000\Software\Microsoft\Internet Explorer\Main | Start Page : http://www.yahoo.com/  -> FOUND
[PUM.HomePage] (X86) HKEY_USERS\S-1-5-21-2047981503-1941223184-1078615342-1000\Software\Microsoft\Internet Explorer\Main | Start Page : http://www.yahoo.com/  -> FOUND
 
¤¤¤ Scheduled tasks : 1 ¤¤¤
[Suspicious.Path] \\BackgroundContainer Startup Task -- "C:\Windows\SysWOW64\Rundll32.exe" ("C:\Users\mary58\AppData\Local\Conduit\BackgroundContainer\BackgroundContainer.dll",DllRun) -> FOUND
 
¤¤¤ Files : 0 ¤¤¤
 
¤¤¤ HOSTS File : 0 ¤¤¤
 
¤¤¤ Antirootkit : 0 (Driver: LOADED) ¤¤¤
 
¤¤¤ Web browsers : 0 ¤¤¤
 
¤¤¤ MBR Check : ¤¤¤
+++++ PhysicalDrive0: WDC WD15 EARS-60MVWB0 SATA Disk Device +++++
--- User ---
[MBR] b253b5ebbaba5d80a0118cd73326f958
[BSP] 21504f4182a4c0b95561a8176904d263 : Unknown MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x7) [VISIBLE] Offset (sectors): 2048 | Size: 100 MB
1 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 206911 | Size: 1417506 MB
2 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): -1391708160 | Size: 13191 MB
User = LL1 ... OK
User = LL2 ... OK
 
+++++ PhysicalDrive1: Generic- SD/MMC USB Device +++++
Error reading User MBR! ([15] The device is not ready. )
Error reading LL1 MBR! NOT VALID!
Error reading LL2 MBR! ([32] The request is not supported. )
 
+++++ PhysicalDrive2: Generic- Compact Flash USB Device +++++
Error reading User MBR! ([15] The device is not ready. )
Error reading LL1 MBR! NOT VALID!
Error reading LL2 MBR! ([32] The request is not supported. )
 
+++++ PhysicalDrive3: Generic- SM/xD-Picture USB Device +++++
Error reading User MBR! ([15] The device is not ready. )
Error reading LL1 MBR! NOT VALID!
Error reading LL2 MBR! ([32] The request is not supported. )
 
+++++ PhysicalDrive4: Generic- MS/MS-Pro USB Device +++++
Error reading User MBR! ([15] The device is not ready. )
Error reading LL1 MBR! NOT VALID!
Error reading LL2 MBR! ([32] The request is not supported. )
 
+++++ PhysicalDrive5: hp v165p USB Device +++++
--- User ---
[MBR] 871dd66f008020a8ff90867092226f4b
[BSP] 9635766ec94d67709f1cd902b5848bf8 : Unknown MBR Code
Partition table:
0 - [ACTIVE] FAT32 (0xb) [VISIBLE] Offset (sectors): 2048 | Size: 3823 MB
User = LL1 ... OK
Error reading LL2 MBR! ([32] The request is not supported. )

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#38
Jay2014

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Naat, I am off to the job. I will check this evening for any instructions you have for me.  :D


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#39
Naathim

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OK, please stay tuned :thumbsup:


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#40
Naathim

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Hello again :)

On your C: drive there should be a folder named Kaspersky Rescue Disk 10.0. Could you please go through it and search there for any logfile(s) it may contain from its removals?
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#41
Jay2014

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Hi Naat, below are the logs from Kaspersky Disc Rescue 10

 

Original Kaspersky Scan

 

Objects Scan: completed 1 day ago   (events: 28, objects: 1435200, time: 02:54:17)

8/17/14 4:21 PM Task completed
8/17/14 4:21 PM Deleted: Trojan-FakeAV.Win32.SmartFortress2012.zhc C:/Users/mary58/Downloads/security_cleaner.exe
8/17/14 4:21 PM Detected: Trojan-FakeAV.Win32.SmartFortress2012.zhc C:/Users/mary58/Downloads/security_cleaner.exe
8/17/14 4:21 PM Deleted: HEUR:Trojan.Win32.Generic C:/Users/mary58/AppData/Local/Temp/Low/YtAV.dll
8/17/14 4:20 PM Detected: HEUR:Trojan.Win32.Generic C:/Users/mary58/AppData/Local/Temp/Low/YtAV.dll
8/17/14 4:20 PM Deleted: Trojan-Ransom.Win32.Foreign.klqm C:/Users/mary58/AppData/Local/Temp/Low/1RCS.dll
8/17/14 4:10 PM Detected: Trojan-Ransom.Win32.Foreign.klqm C:/Users/mary58/AppData/Local/Temp/Low/1RCS.dll
8/17/14 3:15 PM Untreated: HEUR:Trojan.Win32.Generic C:/Users/mary58/AppData/Local/Temp/Low/YtAV.dll Postponed
8/17/14 3:15 PM Detected: HEUR:Trojan.Win32.Generic C:/Users/mary58/AppData/Local/Temp/Low/YtAV.dll
8/17/14 3:15 PM Untreated: Trojan-Ransom.Win32.Foreign.klqm C:/Users/mary58/AppData/Local/Temp/Low/1RCS.dll Postponed
8/17/14 3:15 PM Detected: Trojan-Ransom.Win32.Foreign.klqm C:/Users/mary58/AppData/Local/Temp/Low/1RCS.dll
8/17/14 3:05 PM Untreated: Trojan-FakeAV.Win32.SmartFortress2012.zhc C:/Users/mary58/Downloads/security_cleaner.exe Postponed
8/17/14 3:05 PM Detected: Trojan-FakeAV.Win32.SmartFortress2012.zhc C:/Users/mary58/Downloads/security_cleaner.exe
8/17/14 2:53 PM Untreated: HEUR:Trojan.Win32.Generic C:/Users/mary58/AppData/Local/Temp/Low/YtAV.dll Postponed
8/17/14 2:53 PM Detected: HEUR:Trojan.Win32.Generic C:/Users/mary58/AppData/Local/Temp/Low/YtAV.dll
8/17/14 2:52 PM Untreated: Trojan-Ransom.Win32.Foreign.klqm C:/Users/mary58/AppData/Local/Temp/Low/1RCS.dll Postponed
8/17/14 2:52 PM Detected: Trojan-Ransom.Win32.Foreign.klqm C:/Users/mary58/AppData/Local/Temp/Low/1RCS.dll
8/17/14 2:07 PM Untreated: HEUR:Trojan.Win32.Generic C:/Users/mary58/AppData/Local/Temp/Low/YtAV.dll Postponed
8/17/14 2:07 PM Detected: HEUR:Trojan.Win32.Generic C:/Users/mary58/AppData/Local/Temp/Low/YtAV.dll
8/17/14 2:07 PM Untreated: Trojan-Ransom.Win32.Foreign.klqm C:/Users/mary58/AppData/Local/Temp/Low/1RCS.dll Postponed
8/17/14 2:07 PM Detected: Trojan-Ransom.Win32.Foreign.klqm C:/Users/mary58/AppData/Local/Temp/Low/1RCS.dll
8/17/14 1:57 PM Untreated: Trojan-FakeAV.Win32.SmartFortress2012.zhc C:/Users/mary58/Downloads/security_cleaner.exe Postponed
8/17/14 1:57 PM Detected: Trojan-FakeAV.Win32.SmartFortress2012.zhc C:/Users/mary58/Downloads/security_cleaner.exe
8/17/14 1:44 PM Untreated: HEUR:Trojan.Win32.Generic C:/Users/mary58/AppData/Local/Temp/Low/YtAV.dll Postponed
8/17/14 1:44 PM Detected: HEUR:Trojan.Win32.Generic C:/Users/mary58/AppData/Local/Temp/Low/YtAV.dll
8/17/14 1:44 PM Untreated: Trojan-Ransom.Win32.Foreign.klqm C:/Users/mary58/AppData/Local/Temp/Low/1RCS.dll Postponed
8/17/14 1:44 PM Detected: Trojan-Ransom.Win32.Foreign.klqm C:/Users/mary58/AppData/Local/Temp/Low/1RCS.dll
8/17/14 1:26 PM Task started
Objects Scan: completed 22 hours ago   (events: 2, objects: 1433125, time: 02:37:11)
8/17/14 10:36 PM Task completed
8/17/14 7:59 PM Task started
Objects Scan: completed 18 hours ago   (events: 2, objects: 1458727, time: 02:40:49)
8/18/14 1:55 AM Task completed
8/17/14 11:14 PM Task started
Objects Scan: completed 12 hours ago   (events: 4, objects: 660111, time: 01:16:43)
8/18/14 8:25 AM Task completed
8/18/14 7:09 AM Task started
8/18/14 7:07 AM Task stopped
8/18/14 6:53 AM Task started
Objects Scan: completed <1 minute ago   (events: 2, objects: 1452909, time: 02:37:55)
8/18/14 8:38 PM Task completed
8/18/14 6:00 PM Task started
 
Windows Unlocker Scan
 
1st Scan
 
Kaspersky Lab WindowsUnlocker, 2013
version 1.2.2 Feb 27 2013 09:42:26
 
Processing volume "/discs/C:"
 
Registry hive "/discs/C:/windows/system32/config/system" opened successfully
"AlternateShell" - OK
"AlternateShell" - OK
 
Registry hive "/discs/C:/windows/system32/config/software" opened successfully
OS Windows detected: Windows 7 Home Premium Service Pack 1 ( 7601.win7sp1_gdr.140303-2144 ) C:\Windows
Processing "Winlogon"
"Shell" - OK
"Userinit" - OK
Processing WOW64 "Winlogon"
"Shell" - OK
"Userinit" - OK
Processing "Windows"
Processing WOW64 "Windows"
Processing "Image File Execution Options"
Processing "Run"
Processing WOW64 "Run"
Processing volume "/discs/D:"
Processing volume "/discs/File manager"
Processing volume "/discs/sda1"
Processing volume "/discs/Web browser"
Processing volume "/discs/Kaspersky Registry Editor"
Processing volume "/discs/Kaspersky Rescue Disk"
 
Registry hive "/discs/C:/Windows/ServiceProfiles/LocalService/NTUSER.DAT" opened successfully
Processing "Winlogon"
Processing "Windows"
Processing "Run"
 
Registry hive "/discs/C:/Windows/ServiceProfiles/NetworkService/NTUSER.DAT" opened successfully
Processing "Winlogon"
Processing "Windows"
Processing "Run"
 
Registry hive "/discs/C:/Users/mary58/NTUSER.DAT" opened successfully
Processing "Winlogon"
Processing "Windows"
Processing "Run"
"backgroundcontainer" : ""c:\windows\syswow64\rundll32.exe" "c:\users\mary58\appdata\local\conduit\backgroundcontainer\backgroundcontainer.dll",dllrun" - suspicious value
backgroundcontainer - deleted
 
 
2nd Scan
 
 
 
Kaspersky Lab WindowsUnlocker, 2013
version 1.2.2 Feb 27 2013 09:42:26
 
Processing volume "/discs/C:"
 
Registry hive "/discs/C:/windows/system32/config/system" opened successfully
"AlternateShell" - OK
"AlternateShell" - OK
 
Registry hive "/discs/C:/windows/system32/config/software" opened successfully
OS Windows detected: Windows 7 Home Premium Service Pack 1 ( 7601.win7sp1_gdr.140303-2144 ) C:\Windows
Processing "Winlogon"
"Shell" - OK
"Userinit" - OK
Processing WOW64 "Winlogon"
"Shell" - OK
"Userinit" - OK
Processing "Windows"
Processing WOW64 "Windows"
Processing "Image File Execution Options"
Processing "Run"
Processing WOW64 "Run"
Processing volume "/discs/D:"
Processing volume "/discs/File manager"
Processing volume "/discs/sda1"
Processing volume "/discs/Web browser"
Processing volume "/discs/Kaspersky Registry Editor"
Processing volume "/discs/Kaspersky Rescue Disk"
 
Registry hive "/discs/C:/Windows/ServiceProfiles/LocalService/NTUSER.DAT" opened successfully
Processing "Winlogon"
Processing "Windows"
Processing "Run"
 
Registry hive "/discs/C:/Windows/ServiceProfiles/NetworkService/NTUSER.DAT" opened successfully
Processing "Winlogon"
Processing "Windows"
Processing "Run"
 
Registry hive "/discs/C:/Users/mary58/NTUSER.DAT" opened successfully
Processing "Winlogon"
Processing "Windows"
Processing "Run"
"backgroundcontainer" : ""c:\windows\syswow64\rundll32.exe" "c:\users\mary58\appdata\local\conduit\backgroundcontainer\backgroundcontainer.dll",dllrun" - suspicious value
backgroundcontainer - deleted
Processing /dev/sda
/dev/sda -> /var/kl/WUnlocker.1.2.2_18.08.2014_18.00.22_quarantine/krd0000.dta
Processing /dev/sda1
/dev/sda1 -> /var/kl/WUnlocker.1.2.2_18.08.2014_18.00.22_quarantine/krd0001.dta
Processing /dev/sda2
/dev/sda2 -> /var/kl/WUnlocker.1.2.2_18.08.2014_18.00.22_quarantine/krd0002.dta
Processing /dev/sda3
/dev/sda3 -> /var/kl/WUnlocker.1.2.2_18.08.2014_18.00.22_quarantine/krd0003.dta
Processing /dev/dm-0
/dev/dm-0 -> /var/kl/WUnlocker.1.2.2_18.08.2014_18.00.22_quarantine/krd0004.dta

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#42
Jay2014

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Naat, also the desktop and icons are now visible. 


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#43
Naathim

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Hi and sorry for the delay, I had some strange issues with my internet connection.

 

You had a variant of very old infection, which seems to mixed up with your system a little. So before we move any further I need you to tell me what are the issues you face now. Be descriptive.


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#44
Jay2014

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Welcome back Naat! Sorry to hear about your internet connection issues. I have rebooted the pc a couple times and loaded straight into the desktop and the ransonware has not popped back up. I was able to open up IE, it was a bit sluggish but IE is normally a bit sluggish in my experience. 


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#45
Naathim

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OK, sounds nice.



51a46ae42d560-malwarebytes_anti_malware. Scan with Malwarebytes' Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.

  • Install the progam and select update.
  • Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
  • Click the Scan tab, choose Threat Scan is checked and click Scan Now.
  • If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
  • Upon completion of the scan (or after the reboot), click the History tab.
  • Click Application Logs and double-click the Scan Log.
  • At the bottom click Export and choose Text file.

Save the file to your desktop and include its content in your next reply.




panda-av.jpg Scan with Panda Cloud Cleaner

This type of scan often produces false positives. In any case do not remove on your own any of its findings! Removal will be made after the careful analysis of the scan results.

Please download Panda Cloud Cleaner and save the file to your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

  • Install the scanner by right-click on panda-av.jpg icon and select RunAsAdmin.jpg Run as Administrator.
  • It should start itself automaticaly after the installation.
  • In the main console click Accept and Scan.
  • This scan won't take long, about several minutes (depending on your system specs). Let it run uninterrupted.
  • At the last stage you will see a couple of messages about veryfying & analyzing results. Wait patiently.
  • Upon completion you will see detections window. Enter one of them and click there View Report at the bottom right side.
  • A notepad window named PCloudCleaner.log will open. Save it to your desktop.

Please include the contents of that file in your next reply.
Don't forget to re-enable your switched-off protection software!
After that you may uninstall Panda Cloud Cleaner from your machine, if you wish to.


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