I noticed that it said something about checking for anti-virus software. Somewhere along the line I uninstalled Norton we discussed installing defender or avast but I never did it.
Yes, you definately need an a/v in place. Both do an excellent job, so you can't go wrong with either. Defender is free and there are free versions of Avanst, so it's your choice. BTW I use both (not on the same machine. One a/v per machine) and both work well.
We also talked about a program called unchecky (I think).
I have information on that which I will provide below.
It looks like my computer is good as new but I think I could probably use some advice about protecting it now that it is healthy again.
A couple of things first. You Adobe, Java and Firefox are out of date. Adobe and Java have huge vulnerabilities, so it's important to keep them up to date. Instructions to follow. Also, I am providing information for Crypto Prevent. Make sure you do this one! When you're done with the Adobe, Java and Firefox updates, re-run Security Check and post the log so I can be sure that the updates worked correctly.
Assuming everything below goes well, in the next post we'll remove all the tools we've used so far and I'll send you on your way
Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older versions of Java components and update:
- Download the latest version of the Java Runtime Environment (JRE) Version from Here and save it to your desktop.
- On the Java SE Runtime Environment page, click the button to "Accept License Agreement".
- Under the Java SE Runtime Environment 7u55 heading:
To install the version for your system:
- For Windows 32 bit systems, look for Windows x86 Offline 27.81MB, click the jre-7u55-windows-i586.exe file and save it to your desktop. Do Not run it from the Java site.
- Close any programs you may have running - especially your web browser.
Uninstall all versions of Java
- Click the Start Orb, then Control Panel. Under the Programs or Programs and Features section click Uninstall a program. The list of installed programs will populate.
- Remove all older versions of Java. These may call themselves: Java Runtime, Runtime Environment, Runtime, JRE, Java Virtual Machine, Virtual Machine, Java VM, JVM, VM, J2RE or J2SE
- Right click each program and click Uninstall and follow the on screen instructions for the Java uninstaller.
- Repeat as many times as necessary to remove each Java version.
- Reboot your computer once all Java components are removed.
-- Starting with Java 6u10, the uninstaller incorporated in each new release uses Enhanced Auto update to automatically remove the previous version when updating to a later update release. It will not remove older versions, so they will need to be removed manually.
Install the latest JAVA
Back on your desktop:
- Right click the jre-7u55-Windows-i586.exe file and click Run as Administrator and OK the UAC prompt to install the newest version.
- When the Java Setup - Welcome window opens, click the Install > button.
- If offered to install a Toolbar, just uncheck the box before continuing unless you want it.
-- Java is updated frequently. If you want to be automatically notified of future updates, just turn on the Java Automatic Update feature and you will not have to remember to update when Java releases a new version. It's on the Update tab in Java in the Control Panel.
[Note:] The Java Quick Starter (JQS.exe) adds a service to improve the initial start up time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > You will have to be in Classic View to see Java(It looks like a coffee cup). Double-click on Java click the Advanced Tab click Miscellaneous and uncheck the box for Java Quick Starter. Click OK and reboot your computer.
Update Adobe Reader
Earlier versions of Adobe Reader have known security flaws so it is recommended that you update your copy.
- Click the Start Orb and click Control Panel. Under the Programs heading click Uninstall a program
- Remove ALL instances of Adobe Reader. The version(s) I see on the computer are:
- Right click each program and cilck Uninstall
- Re-boot your computer as required.
- Once ALL versions of Adobe Reader have been uninstalled, download the latest version of Adobe Reader from Here.
- Remove the check mark next to Yes, install McAfee Security Scan Plus-optional box.
- Click the Download Now button to download Adobe Reader and follow the directions.
Your Firefox is out of date.
- Click the Start Orb and click Control Panel.
- On the Control Panel, find the Programs section and click Uninstall a program. The list of installed programs will populate.
- Right click the Mozilla Firefox program ans click uninstall.
- Close the Control Panel and reboot the computer.
Download and Install Firefox
If you don't want to keep Firefox, skip this part. If you use Firefox and want the newest version,ccomplete the instructions below.
- Click here to go to the Firefox page.
- Click the Download button and save the Firefox Setup Stub 29.0.1.exe file to the desktop.
- Close the browser.
- Back on the desktop, right click the Firefox Setup Stub 29.0.1.exe file and click Run as Administrator to start the installation. OK any UAC prompts you get.
- Follow the on screen instructions to install Firefox
CryptoPrevent install this programme to lock down and prevent crypto ransom-ware. (This is really important!)
Update Other Programs
Alongside keeping Windows updated, other programs installed on your computer should also be kept current as they too can introduce security risks.
Filehippo Update Checker will scan your computer for out of date programs and provide download links for the updates. This is worth doing on a regular basis.
Unchecky is a small service that runs in the background to help keep those "extra toolbars" and tag along search engines from automatically installing. By automatically directing you to a custom install with all the options unchecked, only what you manually choose and confirm gets installed.
Web Of Trust is a browser add-on designed to alert the user before interacting with a potentially malicious website. It will highlight green if a site is known to be safe.
Adblock is a firefox browser add-on that blocks annoying banners, pop-ups and video ads.
- When browsing the internet, look closely at the links you click on. Some aren't always what they seem
- Avoid Peer to Peer file sharing utilities, these are a minefield of malware infections.
- Don't open email attachments unless you are expecting them. Even an email from your best friend can be infected, they might not have sent it.
- Pay attention when installing a program to your computer, particularly to any check boxes that may appear during installation, it is common for unwanted software to be installed in this way.
You may also find some information and tips at this thread: How did I get infected in the first place?
and COMPUTER SECURITY - a short quide to staying safer online