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laptop problem ( sudden shutdown, overheating, fan vibration too much

blue screenoverheating freezing fan vibration fan sound shut down

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#1
drushtant

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hi frndz,

i'm having some serious issue with my laptop 

spec: lenovo G570

         ram = 4gb , os = win 7 ultimate , graphic 1GB amd radeon thats pretty much it.

 

problem :

              laptop is been shutting down when i start any game even nfs , it gets hot after 2-3 min. then it suddenly shut down.

so i've googled . they say clean heatsink , fan and all that - done that .

now still its going off after playing game . or when i use software like autocad 2015 . it lags too much .

 

plz help ASAP 


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#2
phillpower2

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:welcome:    drushtant

 

Those are classic signs of overheating which can not only be caused by a build up of dust but also by too much power, has any attempt at overclocking been made, does your battery and AC adapter also get hot.

 

I am getting mixed specs from searching Google, can you post a link to your exact model of notebook for us please.


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#3
drushtant

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http://www.expertrev.../specifications   this is link to review of my laptop all the spec are mentioned there . 

http://www.pcworld.c...u-notebook.html and this would help too i guess.

 

and no , no clocking attempt have made . and battery - adapter are getting hot but not too much . like everyones adapter gets hot somewhat . i see no problem there .

i've attached one file .it is just monitoring . and the results were after one hr use of laptop.

 

thank you for your time

 

note :- last night i formatted c drive and install fresh win 7 ultimate after that same problem was there and when i installed AUTOCAD 2015 and started it there was blue sceen two times . so i uninsstalled  it

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Edited by drushtant, 23 August 2014 - 10:24 PM.

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#4
phillpower2

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Hello drushtant,

 

Thank you for your update  :thumbsup:

 

Your specs are the same as what I was getting which raises some confusion, from your OP " graphic 1GB amd radeon" whereas the specs and HWMonitor show the graphics solution to be integrated into the i3 CPU in the form of the HD Intel 3000, this would help to explain any reduced performance and higher than normal temperatures when using CAD.

 

The maximum safe operating temperature of the i3 2350m CPU is 85°C which is when the computer would be under the most load, the HWMonitor temps range from 71°C to 78°C when the computer is not under load, 78°C is high and may suggest that the temps are exceeding 85°C when CAD is running, this would activate the MBs thermal sensor which will shutdown the notebook to protect the CPU, if your cooling fan is vibrating the bearings may be bad and this will reduce the fans cooling capability btw.

 

Can you check to see if there are any crash dumps for us;

1. Copy any dmp files from C:\Windows\Minidump onto the desktop.
2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.
3. Upload the zip folder using the Attach button, bottom left of the dialogue input box 
 
When you did the internal cleaning did you also remove the Ram and blow out the slots.
 
NB: The notebook shipped with Windows 7 Home Premium 64 - bit, can I ask how it came about that you have Windows 7 Ultimate installed and what type of media was used as in a burned ISO, OEM/full retail disk or a USB type device.

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#5
drushtant

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i didn't remove anything while cleaning just fan . i've copy of windows 7 all edition and are genuine . i installed them through usb .

Attached Files


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#6
drushtant

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and now when i play 1080p video on vlc latest verison my cpu goes like this 

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#7
phillpower2

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After looking at your update/s we need to confirm what hardware the notebook has (explanation below) download then run Speccy and post the resultant url for us please, details here

 

The single crash dump that was generated yesterday points towards an ATI graphics driver;

 

Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02a63000 PsLoadedModuleList = 0xfffff800`02ca0e50
Debug session time: Fri Aug 22 23:40:22.553 2014 (UTC - 4:00)
System Uptime: 0 days 2:05:32.098
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8008983230, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88006d4026c, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

FAULTING_IP:
atikmpag+926c
fffff880`06d4026c 4055 push rbp

DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT: 1

BUGCHECK_STR: 0x116

PROCESS_NAME: System

CURRENT_IRQL: 0

STACK_TEXT:
fffff880`0a153a28 fffff880`07ea7cbc : 00000000`00000116 fffffa80`08983230 fffff880`06d4026c 00000000`00000000 : nt!KeBugCheckEx
fffff880`0a153a30 fffff880`07ea79c6 : fffff880`06d4026c fffffa80`08983230 fffffa80`086ea470 fffffa80`06c8b410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`0a153a70 fffff880`07f4ef07 : fffffa80`08983230 00000000`00000000 fffffa80`086ea470 fffffa80`06c8b410 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`0a153aa0 fffff880`07f78b75 : fffffa80`ffffffff 00000000`00075ad0 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`0a153b80 fffff880`07f4a2d5 : fffffa80`06c8b410 fffffa80`00000006 00000000`00075ad0 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`0a153bb0 fffff880`07f76e7a : 00000000`00000000 fffffa80`087ee270 00000000`00000080 fffffa80`06c8b410 : dxgmms1!VidSchiScheduleCommandToRun+0x1e9
fffff880`0a153cc0 fffff800`02d78166 : 00000000`fffffc32 fffffa80`0768eb60 fffffa80`03ccb450 fffffa80`0768eb60 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`0a153d00 fffff800`02ab3486 : fffff800`02c4de80 fffffa80`0768eb60 fffff800`02c5bc40 fffff880`0143d534 : nt!PspSystemThreadStartup+0x5a
fffff880`0a153d40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND: .bugcheck ; kb

FOLLOWUP_IP:
atikmpag+926c
fffff880`06d4026c 4055 push rbp

SYMBOL_NAME: atikmpag+926c


FOLLOWUP_NAME: MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME: atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4ff4eb9e

FAILURE_BUCKET_ID: X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID: X64_0x116_IMAGE_atikmpag.sys


Followup: MachineOwner
---------

 

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#8
drushtant

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http://speccy.pirifo...tsyA146G7xyXCdo this is the result i got .


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#9
phillpower2

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Speccy shows that you have switchable graphics so that clears that up, I will come back to this in due course but you need to address the lack of free storage space on your partitions first (see #3 below).

 

Couple of things to mention from your Speccy report.

1: You do not have an AV program installed.

 

2: Your power options;

Power Profile
Active power scheme: Energy Star
Hibernation: Enabled
Turn Off Monitor after: (On AC Power): 2 min
Turn Off Monitor after: (On Battery Power): 2 min
Turn Off Hard Disk after: (On AC Power): 20 min
Turn Off Hard Disk after: (On Battery Power): 10 min
Suspend after: (On AC Power): 60 min
Suspend after: (On Battery Power): 60 min
Screen saver: Enabled
While you are troubleshooting please disable or set as never each of the above options.

 

3: You are low on free storage space on more than one partition (3) see my canned text below;

Partition 0
Partition ID: Disk #0, Partition #0
Disk Letter: C:
File System: NTFS
Volume Serial Number: 2EFF7F3D
Size: 60 GB
Used Space: 27.4 GB (45%)
Free Space: 32.8 GB (55%)
Partition 1
Partition ID: Disk #0, Partition #1
Disk Letter: H:
File System: NTFS
Volume Serial Number: D0CAE2A8
Size: 37.7 GB
Used Space: 32.8 GB (86%)
Free Space: 4.9 GB (14%)
Partition 2
Partition ID: Disk #0, Partition #2
Volume 0
Disk Letter: D:
File System: NTFS
Volume Serial Number: 162DBEB4
Size: 313 GB
Used Space: 310 GB (99%)
Free Space: 2.62 GB (1%)
Volume 1
Disk Letter: E:
File System: NTFS
Volume Serial Number: 72397FE6
Size: 40 GB
Used Space: 39.3 GB (98%)
Free Space: 761 MB (2%)
 
Please note that in order to avoid data corruption and/or mechanical HDD failure for data only HDDs you must always have a minimum of 10% of the HDDs overall storage capacity available as free space and between 20 and 25% of a HDDs overall storage capacity available as free space if the OS is on it, the free space allows for information to be copied to and from the drive efficiently and it reduces the risk of the OS being overwritten/becoming corrupted by a simple task such as installing a Windows or a third party software update.

Not having the above can render a computer inoperable if the HDD concerned has the OS on it due to the MBR (Master Boot Record) becoming damaged/corrupt, please see information @ http://pcsupport.abo...sterbootrec.htm

 

 


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#10
drushtant

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so what do i do for now i cant understand 

i've turned those settings off .


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#11
phillpower2

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You need to free up some space on the partitions by backing up important data to another source such as to an external HDD, burning to disk or USB thumbdrive/s and/or deleting unused/unwanted data such as old games that you no longer play.

 

Settings being changed acknowledged.


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#12
drushtant

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please reply 


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#13
phillpower2

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I did in my reply #11  :headscratch:


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#14
drushtant

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i've cleared enough space as you said still when i play game its shutting down ?


Edited by drushtant, 27 August 2014 - 03:44 AM.

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#15
phillpower2

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Please try booting into Safe Mode with Networking and then use the computer as you normally would and see if it crashes, if it does crash it may suggest that the issue is hardware related, alternatively if it does not crash it may point towards possible driver issues.

 

Can I ask if when you did the fresh installation of Windows 7 you also reinstalled the Lenovo drivers.

 

To start the notebook in Safe Mode with Networking follow the steps below;

  1. Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer.

    Click the Start button 4f6cbd09-148c-4dd8-b1f2-48f232a2fd33_818, click the arrow next to the Shut Down button eb058ccf-b21e-4dfe-9bb7-1ad6c83b705c_47., and then click Restart.
  2. Do one of the following:

    • If your computer has a single operating system installed, press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appears. If the Windows logo appears, you'll need to try again by waiting until the Windows logon prompt appears, and then shutting down and restarting your computer.

    • If your computer has more than one operating system, use the arrow keys to highlight the operating system you want to start in safe mode, and then press F8.

  3. On the Advanced Boot Options screen, use the arrow keys to highlight the safe mode option you want, and then press Enter. For more information about options, see Advanced startup options (including safe mode).

  4. Log on to your computer with a user account that has administrator rights.

When your computer is in safe mode, you'll see the words Safe Mode in the corners of your monitor. To exit safe mode, restart your computer and let Windows start normally.


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