I have a Pavilion dv6 running windows 7 Home Premium 64bit that won't allow a login in normal mode. The cursor won't respond. I've booted in safe mode, the system operates normally, cursor responds. I don't know if I can run any of the anti-malware programs in safe mode. Any suggestions?
Windows 7 won't allow login
Posted 26 August 2014 - 05:36 PM
In Safe mode, use Windows' System Restore to roll back Windows to a point in time when your computer was functioning correctly. It allows you to undo system changes without affecting your personal files, such as e-mail, documents, or photos.
Posted 28 August 2014 - 08:16 PM
Thanks for the input. I moved this to another area because of certain issues. I did try the Restore and the computer functioned normally for about 5-10 minutes, then locked up again. I'm currently following instructions so I can't freelance with it (not that that was helping anyway).
I think this may be ugly!
Posted 07 September 2014 - 05:46 PM
The next step then would be to restore an earlier system image or backup.
Posted 07 September 2014 - 06:51 PM
The problem with that solution is it's a friends laptop, and there wasn't a backup. We ended up cleaning it up through multiple scans through the Malware Removal forums. I was just glad he didn't lose all his files. Thanks for the inputs!
Posted 08 September 2014 - 12:15 PM
Good to hear the problem's been resolved.
Might want to introduce your friend to EaseUS Todo Backup Free
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