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Windows 7 won't start in regular mode [Solved]


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#16
LiquidTension

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Hello Wussy Smurf,

Naathim will unfortunately be unavailable until tomorrow. After burning his HDD to his Home PC, he is need of a new Hard Drive and will not be able to purchase one until tomorrow.

Thank you for your patience.
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#17
Wussy Smurf

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Thanks for the heads-up.  I hope all goes well.

 

frank


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#18
Naathim

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Hi and I'm very sorry for the delay. I had a short-circuit accident which deeply fried my home PC's hard drive. As you may know, it's quite hard to run a PC without it ;)

ESET didn't make it, so I want to see a report from another tool.


panda-av.jpg Scan with Panda Cloud Cleaner

This type of scan often produces false positives. In any case do not remove on your own any of its findings! Removal will be made after the careful analysis of the scan results.

Please download Panda Cloud Cleaner and save the file to your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

  • Install the scanner by right-click on panda-av.jpg icon and select RunAsAdmin.jpg Run as Administrator.
  • It should start itself automaticaly after the installation.
  • In the main console click Accept and Scan.
  • This scan won't take long, about several minutes (depending on your system specs). Let it run uninterrupted.
  • At the last stage you will see a couple of messages about veryfying & analyzing results. Wait patiently.
  • Upon completion you will see detections window. Enter one of them and click there View Report at the bottom right side.
  • A notepad window named PCloudCleaner.log will open. Save it to your desktop.

Please include the contents of that file in your next reply.
Don't forget to re-enable your switched-off protection software!
After that you may uninstall Panda Cloud Cleaner from your machine, if you wish to.



51c9d14017fa0-SecurityCheck.PNG Scan with Security Check

Please download Security Check by Screen317 and save it to your desktop.

  • Right-click on 51c9d14017fa0-SecurityCheck.PNG icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Follow onscreen instructions inside the black box. This scan won't take long.
  • Soon a notepad document called checkup.txt will open automaticaly.

Please include the content of that document.


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#19
Wussy Smurf

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Sorry to hear about your hard drive.  Hopefully you had it backed up so you don't lose too much content.  Here's the 2 new scan results:

 

Unknown. FILE: C:\PROGRAM FILES\INTEL\INTEL® RAPID STORAGE TECHNOLOGY\IASTORICONLAUNCH.EXE to be deleted.

Unknown. REGKEY: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run[IAStorIcon]. Value: IAStorIcon To be deleted.

Broken Link. FILE: File not found:RMDIR to be deleted.

Broken Link. REGKEY: HKUS\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce[SpUninstallDeleteDir]. Value: SpUninstallDeleteDir To be deleted.

Broken Link. REGKEY: HKUS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce[SpUninstallDeleteDir]. Value: SpUninstallDeleteDir To be deleted.

Broken Link. REGKEY: HKUS\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce[SpUninstallDeleteDir]. Value: SpUninstallDeleteDir To be deleted.

Broken Link. REGKEY: HKUS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce[SpUninstallDeleteDir]. Value: SpUninstallDeleteDir To be deleted.

Suspicious Policy. POLICY: HKCU\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXPLORER\ADVANCED[HIDEFILEEXT] to be changed to: 0

Suspicious Policy. POLICY: HKCU\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXPLORER\ADVANCED[HIDEFILEEXT] to be changed to: 0

Malware. REGKEY: HKCU\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM[DISABLEREGISTRYTOOLS]. Value: DISABLEREGISTRYTOOLS To be deleted.

Malware. REGKEY: HKCU\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM[DISABLETASKMGR]. Value: DISABLETASKMGR To be deleted.

 

 

 Results of screen317's Security Check version 0.99.87 
 Windows 7 Service Pack 1 x64 (UAC is enabled) 
 Internet Explorer 11 
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
Norton 360   
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Panda Cloud Cleaner  
 Java™ 6 Update 26 
 Java version out of Date!
 Adobe Reader 10.1.11 Adobe Reader out of Date! 
 Google Chrome 36.0.1985.125 
 Google Chrome 36.0.1985.143 
````````Process Check: objlist.exe by Laurent```````` 
 Malwarebytes Anti-Malware mbamservice.exe 
 Malwarebytes Anti-Malware mbam.exe 
 Malwarebytes Anti-Malware mbamscheduler.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 2%
````````````````````End of Log``````````````````````

 


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#20
Naathim

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Hi :)


Please update me about any other issues that you may be facing.



updates.png Update outdated software

Staying always updated is crucial, not only for your operating system, but also for any third-party installed software.
Your logs clearly indicate that some of your software needs updating.

javacup.png Updating Java manually

  • Click the Start button
  • Click Control Panel
  • Double click Java - Looks like a coffee cup. You may have to switch to Classical View to see it.
  • Click the Update tab
  • Click Update Now
  • Allow any updates to be downloaded and installed.
  • If prompted (during the installation) to also install ASK toolbar, leave this unchecked - Ask does not have a good reputation.
  • From Control panel also please remove any older versions of Java - do not leave them installed!.

Adobe_Reader_v9-0_icon.png Updating Adobe manually

  • Visit Adobe website.
  • You will see a download option there for the newest Adobe Acrobat version.
  • In the center part you will be prompted to install McAfee Security Scan Plus as a free program. This is foistware. Remember to leave the box for McAfee UNCHECKED.
  • Click on Install, save the file to a convenient location, double-click it and follow the prompts.

Please remember to keep it always up-to-date.



51a5ce45263de-delfix.png Clean with DelFix

Please download DelFix by Xplode and save it to your desktop.

  • Right-click on 51a5ce45263de-delfix.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Ensure that Remove disinfection tools, Purge system restore and Reset system settings are checked.
  • Push Run.
  • When finished, it will display a notepad report.

Include it for my review.
Please also manually reboot your machine after posting your logfile.


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#21
Wussy Smurf

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Here is the DelFix log you requested:

 

\\# DelFix v10.8 - Logfile created 02/09/2014 at 08:21:31
# Updated 29/07/2014 by Xplode
# Username : MIKE - MIKE-PC
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)

~ Removing disinfection tools ...

Deleted : C:\FRST
Deleted : C:\AdwCleaner
Deleted : C:\Users\MIKE\Desktop\FRST-OlderVersion
Deleted : C:\Users\MIKE\Desktop\Addition.txt
Deleted : C:\Users\MIKE\Desktop\Fixlog.txt
Deleted : C:\Users\MIKE\Desktop\FRST.txt
Deleted : C:\Users\MIKE\Desktop\FRST64.exe
Deleted : C:\Users\MIKE\Desktop\JRT.exe
Deleted : C:\Users\MIKE\Desktop\JRT.txt
Deleted : C:\Users\MIKE\Desktop\SecurityCheck.exe

~ Cleaning system restore ...

Deleted : RP #268 [Removed Apple Application Support | 08/24/2014 00:11:09]
Deleted : RP #269 [Removed Apple Application Support | 08/24/2014 00:12:12]
Deleted : RP #270 [Removed Facebook Video Calling 3.1.0.521 | 08/24/2014 00:13:33]
Deleted : RP #271 [Removed Microsoft Office File Validation Add-In | 08/24/2014 00:14:53]
Deleted : RP #272 [Removed Microsoft Office PowerPoint Viewer 2007 (English) | 08/24/2014 00:15:17]
Deleted : RP #273 [Removed Microsoft Silverlight | 08/24/2014 00:16:05]
Deleted : RP #274 [Removed Microsoft Silverlight | 08/24/2014 00:16:42]
Deleted : RP #275 [Removed QuickTime | 08/24/2014 00:17:58]
Deleted : RP #276 [Removed IDT Audio | 08/24/2014 00:21:23]
Deleted : RP #277 [Removed LightScribe System Software. | 08/24/2014 00:22:06]
Deleted : RP #278 [Restore Operation | 08/24/2014 02:48:07]
Deleted : RP #279 [Windows Update | 08/30/2014 13:22:03]
Deleted : RP #280 [Removed Java™ 6 Update 26 | 09/02/2014 14:10:18]

New restore point created !

~ Resetting system settings ... OK

########## - EOF - ##########


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#22
Naathim

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I think that you are ready to go :)


Below you will find my thoughts about securing your machine. Go ahead through it, you will benefit from some useful advice about safe computing.

 

Recommended reading:


icon_exclaim.gif MUST READ - security tips: Computer Security - a short guide to staying safer online.
icon_exclaim.gif MUST READ - general maintenance: What to do if your Computer is running slowly?




Recommended additional software:


icon_arrow.gif TFC - to clean unneeded temporary files.
icon_arrow.gif Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.
icon_arrow.gif Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
icon_arrow.gif McShield - to prevent infections spread by removable media.
icon_arrow.gif CryptoPrevent - to secure yourself from very severe CryptoLocker infection.
icon_arrow.gif Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.


My help is always free, but if you are happy with the help provided and wish to help my fight against malware, please consider making a donation.
All donations are to refund a new HDD to replace the old one, which recently passed away!
btn_donate_SM.gif


Now if you have any other questions, feel free to ask me. Otherwise simply acknowledge my recommendations and this topic will be closed.




Minion-Bye-smaller.jpg


Stay safe,
Naat :)


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#23
Wussy Smurf

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Thanks Naat, my friend will really appreciate your help. This may be inappropriate, but I went to make a donation and the increment is in PLN, something I'm not familiar with. That being said, how many PLN's does it take to buy a beer or eight?

Thanks again,

wussy smurf
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#24
Naathim

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It wouldn't be fair if I'd ask for any amount.

 

I'm very glad that I could help :)


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#25
Naathim

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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#26
Naathim

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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