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system thread exception not handled (BSOD) (Resolved)


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#1
RaYzHD

RaYzHD

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I have been getting the BSOD for awhile now but chose to ignore it. Not it has been happening more often and would like to get i fixed.

 

My specs are:

Windows 8.1

Intel Core i5-4570 CPU @ 3.2GHz

8GB of RAM

64 bit

GPU: Geforce GTX 650

 

I have also attached my minidump folder.

 

Thanks,

RaYz

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#2
phillpower2

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:welcome:   RaYzHD

 

You have Norton AV running, please uninstall it using the removal tool here restart the computer and then check that Windows Defender** has automatically been enabled, use the computer as you normally would to see if the computer crashes, post back with an update for us.

 

** Windows Defender in Windows 8 and 8.1 is an upgraded version that offers the same real time protection as Microsoft Security Essentials, you do not actually need to use a third party AV software unless you specifically want to, not using one does however avoid potential conflicts.

 

Just a btw, yours is the second such W8 post I have answered today where Norton AV may be the cause.


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#3
RaYzHD

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:welcome:   RaYzHD

 

You have Norton AV running, please uninstall it using the removal tool here restart the computer and then check that Windows Defender** has automatically been enabled, use the computer as you normally would to see if the computer crashes, post back with an update for us.

 

** Windows Defender in Windows 8 and 8.1 is an upgraded version that offers the same real time protection as Microsoft Security Essentials, you do not actually need to use a third party AV software unless you specifically want to, not using one does however avoid potential conflicts.

 

Just a btw, yours is the second such W8 post I have answered today where Norton AV may be the cause.

Hi,

 

Thanks for the quick reply. I have uninstalled Norton and will be using my computer to see if it happens again. I will keep you guys updated on if it works or if I need further assistance.

 

Thanks,

Raymond


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#4
phillpower2

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You are most welcome and good luck  :thumbsup:


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#5
RaYzHD

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You are most welcome and good luck  :thumbsup:

All seems to be good!

 

Thanks SO much,

Raymond


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#6
phillpower2

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Thanks for the update Raymond  :thumbsup:

 

Any further problems with the same issue please let us know.


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