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My laptop got infected and now I am not able to do anything. [Solved]


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#31
leahcase

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is this program free.....


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#32
Essexboy

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Yes when you install select the free option not the trial
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#33
leahcase

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i did not do that so would I have  to install it again..


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#34
Essexboy

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No, there is an option to revert it to the free I will let you know how to do that :)
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#35
leahcase

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ok I reinstall it.... and I did pick on the free version.... but a after it did install it show trial.....


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#36
leahcase

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but when I first install it it did find a lot of vinous...and I clean it .. so I ran it again and it shown o.....


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#37
Essexboy

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Could you post the log from the first run please. How is the computer now ?
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#38
leahcase

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so  sorry it was a lot of vinous....so I delete them... so sorry...


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#39
Essexboy

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If you select history at the top right

MBAMsettings.JPG

You will be taken to the logs
Locate the first run and select export
MBAMLog.JPG

Save the log to the desktop and then post that here
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#40
leahcase

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Malwarebytes Anti-Malware 2.0.2.1012

Improvements:
•   Changed some of the terminology used in scan results and scan logs to make them clearer
•   Enabling or disabling self-protection should now be more responsive under most circumstances
•   Each language name is now listed in its native tongue rather than being translated to make switching languages easier
•   Blank window is no longer observed flashing on screen during startup and shut down of system when Malwarebytes Anti-Malware is running in the tray on Windows Vista and newer operating systems

Issues Fixed:
•   Several crashes and BSOD issues fixed with rootkit scanning
•   Scan speed improved with rootkit scanning enabled under some circumstances
•   Rootkit scans should no longer hang indefinitely under certain conditions
•   Compatibility issues with certain VPN client software fixed
•   Protection no longer fails to start after upgrade under some circumstances when self-protection is active prior to upgrading
•   Entire General Settings tab now responds to clicks correctly
•   Several issues with Access Policy restrictions not restricting access as they should
•   Editing the Access Policy password no longer results in restricted areas of the software being inaccessible when the correct password is entered
•   Access Policy feature now functions when Bitdefender Total Security is installed
•   Manual scan of individual files and folders using context menu scan feature in Explorer no longer results in the scan failing to run under certain circumstances
•   Green checkmark status is no longer indicated when Malwarebytes Anti-Malware is unable to reach update servers when attempting to update
•   Text is no longer cutoff in the UI on Windows XP or when the 'Classic' theme is used on Windows 7
•   Scan time is now reflected accurately at the end of a scan
•   Quarantined objects remain listed correctly in Limited User Accounts when restoration of an object fails due to lack of permissions
•   Some words in UI which were not translated into non-English languages now are when those languages are selected
•   Driver left behind during uninstallation of Malwarebytes Anti-Malware is now removed as it should be when the product is uninstalled


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#41
leahcase

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is this the right report..... if not.. not able to retrieve it at all...is there any way to make it faster....


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#42
Essexboy

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OK lets now run a deep check on the system, we will look at speeding up when we are sure there is no malware

Download aswMBR.exe ( 4.5mb ) to your desktop.
Double click the aswMBR.exe to run it.
You may be offered the option of using virtualisation, accept that
When it offers to download the virus database allow that as well
Click the "Scan" button to start scan

AswMBR%20scan.JPG


On completion of the scan click save log, save it to your desktop and post in your next reply
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#43
leahcase

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aswMBR version 1.0.1.2041 Copyright© 2014 AVAST Software
Run date: 2014-09-07 17:16:41
-----------------------------
17:16:41.260    OS Version: Windows x64 6.2.9200
17:16:41.260    Number of processors: 2 586 0x1
17:16:41.260    ComputerName: JUDYSPC  UserName: judy
17:16:43.272    Initialize success
17:16:43.272    VM: initialized successfully
17:16:43.288    VM: Amd CPU supported virtualizedSuspended
17:16:46.414    VM: supported disk I/O storport.sys
17:16:51.219    AVAST engine defs: 14090701
17:16:53.668    Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\00000036
17:16:53.684    Disk 0 Vendor: TOSHIBA_MQ01ABD050 AX003J Size: 476940MB BusType: 11
17:16:53.824    Disk 0 MBR read successfully
17:16:53.824    Disk 0 MBR scan
17:16:53.840    Disk 0 unknown MBR code
17:16:53.887    Disk 0 Partition 1 00     EE          GPT           2097151 MB offset 1
17:16:54.027    Disk 0 scanning C:\WINDOWS\system32\drivers
17:17:06.601    Service scanning
17:17:50.063    Modules scanning
17:17:50.078    Disk 0 trace - called modules:
17:17:50.624    ntoskrnl.exe CLASSPNP.SYS disk.sys storport.sys hal.dll storahci.sys
17:17:50.640    1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa800613e060]
17:17:50.656    3 CLASSPNP.SYS[fffff88001e4de0a] -> nt!IofCallDriver -> \Device\00000036[0xfffffa8005bfb060]
17:17:52.574    AVAST engine scan C:\WINDOWS
17:17:55.944    AVAST engine scan C:\WINDOWS\system32
17:20:29.403    AVAST engine scan C:\WINDOWS\system32\drivers
17:20:47.218    AVAST engine scan C:\Users\judy
17:25:42.669    AVAST engine scan C:\ProgramData
17:26:23.932    Scan finished successfully
17:27:26.660    Disk 0 MBR has been saved successfully to "C:\Users\judy\Desktop\MBR.dat"
17:27:26.660    The log file has been saved successfully to "C:\Users\judy\Desktop\aswMBRLOG.txt"

 


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#44
Essexboy

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OK I believe we now have all the malware :)

How is the computer now ? Is it slow on boot, when you open programmes or when using the internet ?
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#45
leahcase

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Thank you for all of your help... the computer seems to be much better,,, now do I have the right protection that I will need for this laptop..


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