Hi nash22,
Welcome to Geeks To Go!
It only boots to the acer erecovery screen but everything is grayed out.
Can you boot to Windows at all or does it just go straight to the erecovery screen when you try to boot normally?
What happens when you reboot the computer and start tapping the
F8 key once you you see the Acer logo. Can you get to the
Advanced Boot Options menu where you can choose
Safe Mode to get to the desktop or does it redirect to the erecovery screen as well?
If you can get to the desktop via safe mode, see if you can do the following:
Go to
Start then to
RunType in
compmgmt.msc and click
OKOn the left side click on
Disk ManagementOn the right side you will see your hard drive.
Expand the middle pane to full view.
Now I need you to take a screenshot and attach it to your next reply. Do the following to take a screenshot while the above is open and showing on your desktop.
To do a screenshot please click on the Print Screen key on your keyboard. It is normally the key above your number pad between the
F12 key and the
Scroll Lock key.
Now go to
Start > All Programs > Accessories and click on
PaintIn the
Empty White Area click and hold the
CTRL key and then click the
VGo to the
File option at the top and click on
Save asSave as file type
JPEG and save it to your
DesktopMake sure the window is open all the way so I can see everything on the top right window.
On Vista/Win7 you could also use the snipping tool and click
File > Save As... and save to your desktop then attach it to your next post.
What is the model number for your Acer?
Did you ever create any back up\recovery discs for this computer?
Thank you,
Donna