Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

system thread exception not hanled BSOD windows 8.1 (Resolved)


  • Please log in to reply

#1
OscarMartiH

OscarMartiH

    New Member

  • Member
  • Pip
  • 6 posts

I keep Getting this BSOD after an hour aprox. using my laptop System Thread Exception not handled (atwhb.sys)

 toshiba A-135 S-4527

32 bit operating system

 

Attached File  dmp.rar   70.34KB   868 downloads


Edited by OscarMartiH, 06 September 2014 - 01:50 PM.

  • 0

Advertisements


#2
phillpower2

phillpower2

    Mechanised Mod

  • Moderator
  • 23,860 posts

:welcome:    OscarMartiH

 

From each of your crash dumps;

 
FAILURE_BUCKET_ID:  AV_athwb+172070
 
This suggests a problem between a Qualcomm Atheros driver (athwb.sys) and your AV protection, have you checked the Device Manager for any yellow ! against the wireless card, can I ask what AV software you are using and if you have recently changed from one to another as in AVG to Avast for example.
 
Is Windows 8.1 a recent installation as the specs I get for the notebook show it as being shipped with Windows 7 and the latest wireless driver to be the one here

  • 0

#3
OscarMartiH

OscarMartiH

    New Member

  • Topic Starter
  • Member
  • Pip
  • 6 posts

Hello and thank you so much! for replying phillpower2, i checked my device manager and every driver seems up to date according to windows, unless you suggest  i should roll back to the driver toshiba support offers because the one i have now is version 10 and  toshiba offers version 9 

 

The AV software i am currently using is esetnod32 antivirus. I switched from eset smart security to eset esetnod32 antivirus

 

Ive been using windows 8 for about 10 months now, but i have made a clean install of windows 8.1 a few days ago to try to fix the problem but sadly it didnt


Edited by OscarMartiH, 07 September 2014 - 11:21 AM.

  • 0

#4
phillpower2

phillpower2

    Mechanised Mod

  • Moderator
  • 23,860 posts

Thanks for the update OscarMartiH  :thumbsup:

 

Are you aware that Windows 8 and 8.1 have an improved version of Windows Defender that offers the same real time protection as Microsoft Security Essentials, you do not need a third party AV installed and not having one reduces the chance of software conflicts, it is your decision entirely but we may need to have you uninstall eset and use Defender as part of the troubleshooting process.

 

Can I ask if it would be possible for you to connect the notebook to an ethernet connection so that you can turn off and uninstall the wireless card drivers and then test the computer by using the ethernet connection as opposed to the wireless connection, if you have no issues it suggests the wireless device/drivers are the problem, if the problem is still present it may suggest that eset is the cause.

 

You are welcome btw  :)

 

NB: So that I can confirm that you have received notification of my reply to your topic please click on the Follow this topic tab at the upper right corner of the page. 


  • 1

#5
OscarMartiH

OscarMartiH

    New Member

  • Topic Starter
  • Member
  • Pip
  • 6 posts

I cannot connect via ethernet since the network administrator doesnt allow me too, but should i then try uninstalling eset or should i do anything with my wireless driver?

 

A while ago BSOD happened again :/

 

I get a notification on action center that i have drive errors and that i need to reboot to fix it but i rebooted and the same message apears again and again

Attached Thumbnails

  • Untitled.png

Edited by OscarMartiH, 07 September 2014 - 12:23 PM.

  • 0

#6
phillpower2

phillpower2

    Mechanised Mod

  • Moderator
  • 23,860 posts

I suggest that if there is any important data on the HDD that has not been backed up that you do so now as a precaution, the error message could be caused by bad sectors on the HDD as one example as to the cause, let us know if you need assistance with backing up any data.


  • 1

#7
OscarMartiH

OscarMartiH

    New Member

  • Topic Starter
  • Member
  • Pip
  • 6 posts

Thanks I have backed up my files what next? i tried the chkdsk on command prompt but everyting is the same it doesnt fix the drive erros

 

it says it will do it on reboot but it does nothing


Edited by OscarMartiH, 07 September 2014 - 01:31 PM.

  • 0

#8
phillpower2

phillpower2

    Mechanised Mod

  • Moderator
  • 23,860 posts

Good news that you have been able to back up your data  :thumbsup:

 

Next step after a chkdsk is SFC, you may need to run it 3 or 4 times before all errors are corrected, please see the option 1 tutorial provided courtesy of Brink on the Eight forums here

 

Hopefully SFC will resolve the issue, if not then running the diagnostic tool appropriate to your brand of HDD should be done, please see below if needed;

 

Run the HDDs diagnostics tool;

Make sure you select the tool that is appropriate for the brand of your hard drive http://www.tacktech.com/display.cfm?ttid=287
Depending on the program it'll create a bootable floppy or a bootable DVD/CD.
If the downloaded file is the .iso type use ImgBurn: http://www.imgburn.com/ to burn the .iso file to a DVD/CD disk depending on your OS (select "Write image file to disc" option) and make the disk bootable.

RE ImgBurn: please use the custom install and uncheck the attached foistware such as "Install Entrusted Toolbar etc

 


  • 1

#9
OscarMartiH

OscarMartiH

    New Member

  • Topic Starter
  • Member
  • Pip
  • 6 posts

Thanks again for taking your time and helping me :) so i guess i will reboot and see what happens, as you can see i no longer have the notification on action center but thats because i previously made a startup repair i guess that fixed it.

 

Now i have to wait and see if the system keeps crashing, because before i had that notification the same BSOD apeared so it may be what you said in the first place either eset or one of my drivers

Attached Thumbnails

  • Untitled.jpg

Edited by OscarMartiH, 07 September 2014 - 04:28 PM.

  • 0

#10
phillpower2

phillpower2

    Mechanised Mod

  • Moderator
  • 23,860 posts

You are most welcome  :)

 

Can I ask how the computer is now behaving and how many times that SFC was run.


  • 0

#11
OscarMartiH

OscarMartiH

    New Member

  • Topic Starter
  • Member
  • Pip
  • 6 posts

  So far no more crashes on my computer :yeah: ill have to test it for a few more days to see how it reacts

I had to run the sfc 4 times! but it was worth it.

 

I also removed eset av just in case, do you recommend me staying that way with just windows defender or should i install a third party antivirus? if so wich av do you recommend for my specs and windows 8.1 and once again thank you so much!

 

Is windows defender enough to keep my pc safe?


Edited by OscarMartiH, 08 September 2014 - 10:52 PM.

  • 0

#12
phillpower2

phillpower2

    Mechanised Mod

  • Moderator
  • 23,860 posts

Hello OscarMartiH,

 

Glad to hear that all appears well  :)

 

For your AV protection, continue to use Windows Defender/Firewall as you are adequately covered for sure  :thumbsup:


  • 1






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP