When I had Trend Micro Internet Security 2004, AOL detected BOTH, my antivirus and my Trend Micro FIREWALL at the sign in window without problems.
Now.. After I installed the new version Internet Security 2005, AOL detects my antivirus running on background BUT NOT THE PC-CILLIN FIREWALL despite that it is running on the background. My brother and several friends of mine who also upgraded from 2004 to version 2005 they are having the same problem. AOL is able to detect the Firewall on version 2004 but not on version 2005.
Since there are several different persons having the same problem (with different AOL versions or editions), it is safe to say that it is not an AOL software problem but a pc-cillin configuration problem that does not allow AOL to detect the firewall running on the background.
I contacted Trend Micro and they responded that AOL has its own Firewall (??!!) and it interferes with pc-cillin Firewall and that I should contact AOL to configure their settings. I then contacted AOL and I learned that AOL has NEVER USED any Firewall of their own and that a Firewall is a responsibility of the computer user to buy and install.
Either Trend Micro is missinformed about AOL oir their 2005 firewall is FAULTY or has some BUG or has new features or new configuration that prevents AOL from detecting it which means that the pc-cillin Firewall 2005 is not working properly and you could be unprotected.
Not only AOL is Unable to detect the 2005 firewall at the sign in window, but also the AOL “Computer Checkup Utility” (that scans yous PC to see if there are problems) invariably comes with the result saying; “WARNING: You are unprotected against attacks. You should install a Firewall to protect you, etc, etc...”
All my friends and relatives are reluctant to Upgrade to pc-cillin 2005 and they opted (I included) for renewing their 2004 version subscription for one more year and the ones that already purchased the 2005 version had to call Trend Micro for a REFUND of their money because they don't trust the 2005 firewall.
I am trying to make you all aware of this problem (that has been going on since Pc-cillin 2005 was released (on or about October 2004) and to the present the problem is still there. I am in contact with Trend Micro Tech support and they investigating the issue to try to find out WHY AOL detects the 2004 firewall BUT not the 2005 one.
If you have experienced the same problem with AOL and you were able to correct the problem either with the help of AOL or Trend Micro or by yourself, please share your experience with us here and please, also contact Trend Micro and complaint about this problem too.