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Installed new hard drive and cant install OS


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#1
noworries8282

noworries8282

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I have a HP Pavilion g4. I had to install a new hard drive into my laptop. I ordered the system recovery disks from HP directly. Windows 8 is the OS. I was on the first disk when a box popped up. The top of the box says Reducer. Then theres a yellow triangle with an exclamation mark and next to that it says Copy File Fails. Then under that it says From: E:\PRELOAD\BASE2.SWM

                              TO: C:\RM\Image\BASE2.SWM

 

                                 Press OK to retry.

 

I pressed ok to retry but nothing happens.

On the screen behind it its blue with a black Recovery Manager box. It says Factory image recovery preparations and theres 3 steps under it. The 1st one is checked and it says Reformatting the Windows partition of the hard drive. The 2nd line also has a checked box and it says Copying files required to restore the hard drive. The 3rd line has the box NOT checked and it says Restoring files to hard drive. Then the progress is stopped at 20%. It went all the way to 100% during the 1st line where its reformatting. Then even though the 2nd line is checked thats where it stopped at the 20%. 

 

Sorry so long but im trying to be as thorough as possible. I havent found any answers and Ive called HP already with no solution. I hope someone can help!! 


Edited by noworries8282, 08 September 2014 - 07:15 PM.

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#2
SleepyDude

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Hi :welcome:

 

Do you have access to another computer to install a Windows program? It seems you need to test the DVD's provided by HP to make sure they are readable if they pass then probably you have a bad DVD drive.

 

On this link you will find 5 Tools that can be used to test the DVD's.


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