This topic is lockedIt's a Dell XPS m1330 model # on bottom of computer says PP5L
Computer locking up [Solved]
Started by
mygrneyedangel
, Sep 11 2014 09:44 AM
#47
Posted 18 September 2014 - 01:26 PM
Essexboy
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Could you go to this page and click system analysis http://www.dell.com/...s-m1330/drivers
This will determine the driver that you require
This will determine the driver that you require
#48
Posted 18 September 2014 - 02:35 PM
mygrneyedangel
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Warning : Your detected operating system is not supported for this product. To review a list of supported operating systems, please click here.For additional information please review the following. [K B Article]
#49
Posted 18 September 2014 - 02:57 PM
Essexboy
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OK this is a tad annoying as I believe I know the problem yet I am finding it hard to get the proper driver. Bear with me please
#50
Posted 18 September 2014 - 03:10 PM
mygrneyedangel
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I can understand. Sorry this is such a problem. I will bear with you as long as you bear with me....lol
#51
Posted 19 September 2014 - 06:14 AM
Essexboy
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What is the hard drive make and model ?
#52
Posted 19 September 2014 - 06:56 AM
mygrneyedangel
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SAMSUNG Spinpoint M8 ST500LM012(HN-M500MBB) 500GB 5400 RPM 8MB Cache SATA 3.0Gb/s 2.5" Internal Notebook Hard Drive
#53
Posted 19 September 2014 - 08:06 AM
Essexboy
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If this fails you may need to do a repair install of windows, but we will come to that later if needed
Go to Control Panel > Device Manager
Open the disc drive section by clicking the arrow
Right click the disc drive name and select properties
Select the driver tab
Select Update driver
Go to Control Panel > Device Manager
Open the disc drive section by clicking the arrow
Right click the disc drive name and select properties
Select the driver tab
Select Update driver
#54
Posted 19 September 2014 - 08:12 AM
mygrneyedangel
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Says its up to date
#55
Posted 19 September 2014 - 09:19 AM
Essexboy
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Do you have a windows CD as it looks as though a repair install is needed
#56
Posted 19 September 2014 - 10:05 AM
mygrneyedangel
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No I don't.
#57
Posted 19 September 2014 - 11:28 AM
Essexboy
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Unfortunately you will need to order the recovery discs from DELL https://www.dell.com...c=us&l=en&s=dhs
I believe they charge $15 or the equivalent
Unfortunately as you cloned the drive it has some misleading information about the hard drive, hence the stop code you are receiving
I believe they charge $15 or the equivalent
Unfortunately as you cloned the drive it has some misleading information about the hard drive, hence the stop code you are receiving
#58
Posted 19 September 2014 - 01:07 PM
mygrneyedangel
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Ok will look and see if I can get one.
#59
Posted 19 September 2014 - 01:55 PM
mygrneyedangel
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Should be getting discs in 3 to 5 days. Hopefully that will help.
#60
Posted 19 September 2014 - 03:14 PM
Essexboy
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OK as soon as you have them let me know and we will proceed from there
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