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Computer locking up [Solved]


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#46
mygrneyedangel

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It's a Dell XPS m1330 model # on bottom of computer says PP5L


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#47
Essexboy

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Could you go to this page and click system analysis http://www.dell.com/...s-m1330/drivers

This will determine the driver that you require
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#48
mygrneyedangel

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Warning : Your detected operating system is not supported for this product. To review a list of supported operating systems, please click here.For additional information please review the following. [K B Article]


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#49
Essexboy

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OK this is a tad annoying as I believe I know the problem yet I am finding it hard to get the proper driver.  Bear with me please


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#50
mygrneyedangel

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I can understand. Sorry this is such a problem. I will bear with you as long as you bear with me....lol


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#51
Essexboy

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What is the hard drive make and model ?


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#52
mygrneyedangel

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SAMSUNG Spinpoint M8 ST500LM012(HN-M500MBB) 500GB 5400 RPM 8MB Cache SATA 3.0Gb/s 2.5" Internal Notebook Hard Drive


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#53
Essexboy

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If this fails you may need to do a repair install of windows, but we will come to that later if needed

Go to Control Panel > Device Manager
Open the disc drive section by clicking the arrow
Right click the disc drive name and select properties
Select the driver tab
Select Update driver

Capture.JPG
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#54
mygrneyedangel

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Says its up to date


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#55
Essexboy

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Do you have a windows CD as it looks as though a repair install is needed
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#56
mygrneyedangel

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No I don't.


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#57
Essexboy

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Unfortunately you will need to order the recovery discs from DELL https://www.dell.com...c=us&l=en&s=dhs

I believe they charge $15 or the equivalent

Unfortunately as you cloned the drive it has some misleading information about the hard drive, hence the stop code you are receiving
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#58
mygrneyedangel

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Ok will look and see if I can get one.


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#59
mygrneyedangel

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Should be getting discs in 3 to 5 days. Hopefully that will help.


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#60
Essexboy

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OK as soon as you have them let me know and we will proceed from there
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