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W8.1 Asus ultrabook - update/freeze/downgrade to W8 issue

W8.1; udpate error

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#1
elsavako

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Hello dear Geeks!

 

First of all thanks for reading and (potentially) helping me out!

 

I have an Asus ultrabook which came with W8 and which later I upgraded with W8.1 No anti-virus  (relying on W defender), no heavy software..

 

Out of the blue it froze one day and then wouldn't restart. The screen would come on but would get stuck. After numerous attempts (several hours) W itself created a recovery and gave an option to refresh and reset which I both did, reverting to original W8. I also ran update troubleshooter and it seemed to fix some errors.

After downloading 112 updates and installing them (in order to upgrade to W8.1 again) the computer again didn't manage to restart and W gave a message that all updates were reverted. At certain stage it also mentioned an error ' DRIVER_POWER_STATE_FAILURE'.

Now the laptop seems to be working with w8 and without any of, according to w, important updates but not sure how long it will last. Needless to say I'd rather have w 8.1 and want to start downloading and installing all my software and apps which got removed after the reset.. but wary that the bug or whatever is still there!

 

Any suggestions please?

 

thank you so much! Anna

 

 

 


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#2
Aura

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Hi Anna :)

May I ask you, did you download the Windows Updates on your laptop from a Wireless Connection (WiFi) or an Ethernet Connection (cable) ?
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#3
elsavako

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Hi I downloaded from a wireless connection..just like always have..

 

AN UPDATE: it froze again and it took 10 mins to restart.. clearly there is smth wrong :(


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#4
Aura

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Hi I downloaded from a wireless connection..just like always have..
 
AN UPDATE: it froze again and it took 10 mins to restart.. clearly there is smth wrong :(


It randomly freezes when downloading the updates ? Does it output a BSOD (Blue Screen of Death) or not ?
Also, can you try downloading them while being on an Ethernet connection ?
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#5
elsavako

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hI , no NO BSOD :) 

 

Just super slow at restarting. But what does it matter how I download if the problem is in restarting? It did download and install but after it requested a reboot, WHILE rebooting W gave an error and reverted all updates. 

??


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#6
Aura

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hI , no NO BSOD :) 
 
Just super slow at restarting. But what does it matter how I download if the problem is in restarting? It did download and install but after it requested a reboot, WHILE rebooting W gave an error and reverted all updates. 
??


Yeah just read that part.
In that case, we'll have to make you clean the "Downloads" folder of Windows Updates to delete all the downloaded updates, restart your laptop and redownload them. Let me find a procedure quickly on Google, otherwise I'll just type it out.

Alright so :
  • Open an elevated command prompt (a command prompt opened with Admin Rights);
  • Enter the following command : net stop wuauserv ;
  • Go in the C:\Windows\SoftwareDistribution\Download folder, select everything and delete;
  • Go back to your elevated command prompt, and enter the following command : net start wuauserv ;
  • Restart your computer and try to reinstall the Windows Updates;

Edited by Aura, 15 September 2014 - 10:50 AM.

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#7
elsavako

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Thanks!!

 

sorry how do I open the elevated command prompt in W8?  :headscratch:


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#8
Aura

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Go in your Metro Menu (by pressing the Windows Key), type in "cmd", right-click on Command Prompt and select "Open as Administrator".
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#9
elsavako

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Thanks!

didn't help... still says i need to install updates before I can upgrade to w8.1 (should I have re-downloaded the updates once I deleted them?) while restarting it did say that 122 updates were installed although it went so quickly I doubt that was the  case. And still takes 10 mins to start-up!!

 

not sure this is related but strangely at the start-up when I have to enter the password the keyboard changes to another language, even though I have English as default and hardly use another language (font) just for reading sometimes.. this has never happened before.


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#10
elsavako

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Hii, I managed to download updates and upgrade to W8.1! thanks!

 

HOWEVER, it still takes 10 mins (min) to restart while previously it was soo quick, would you know why? thanks!


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#11
elsavako

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and it still freezes - the I get blue screen with windows saying PC encountered problem and needs to restart (10 mins again) and get back to w 8.1... any ideas please? :(


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#12
SleepyDude

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Hi,

 

Let's take a look...

 

» Download MiniToolBox and save the file to the Desktop.
Close the browser and run the tool, check the following options:

  • List last 10 Event Viewer log
  • List Devices (select Only Problems)
  • List Users, Partitions and Memory size
  • List Minidump Files
  • List Restore Points

Click on Go.

Post the resulting log in your next reply.

 

 

» Download and install WhoCrashed

  • Run the tool and click Analyze
  • post the generated report

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#13
elsavako

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Hii, thanks so much. so here it goes: First Minitool box results

 

==================
Error: (09/17/2014 03:53:44 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80070005
 
Error: (09/17/2014 02:10:53 PM) (Source: Application Error) (User: )
Description: Faulting application name: ZeroConfigService.exe, version: 15.5.0.2, time stamp: 0x50070789
Faulting module name: MurocApi.dll, version: 15.5.0.1, time stamp: 0x500706ce
Exception code: 0xc0000005
Fault offset: 0x0000000000026390
Faulting process ID: 0x810
Faulting application start time: 0xZeroConfigService.exe0
Faulting application path: ZeroConfigService.exe1
Faulting module path: ZeroConfigService.exe2
Report ID: ZeroConfigService.exe3
Faulting package full name: ZeroConfigService.exe4
Faulting package-relative application ID: ZeroConfigService.exe5
 
Error: (09/17/2014 09:13:26 AM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
Error: (09/17/2014 08:30:23 AM) (Source: Application Error) (User: )
Description: Faulting application name: ZeroConfigService.exe, version: 15.5.0.2, time stamp: 0x50070789
Faulting module name: MurocApi.dll, version: 15.5.0.1, time stamp: 0x500706ce
Exception code: 0xc0000005
Fault offset: 0x0000000000026390
Faulting process ID: 0x868
Faulting application start time: 0xZeroConfigService.exe0
Faulting application path: ZeroConfigService.exe1
Faulting module path: ZeroConfigService.exe2
Report ID: ZeroConfigService.exe3
Faulting package full name: ZeroConfigService.exe4
Faulting package-relative application ID: ZeroConfigService.exe5
 
Error: (09/16/2014 04:05:01 PM) (Source: Application Hang) (User: )
Description: The program LiveComm.exe version 17.5.9600.20413 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 13b8
 
Start Time: 01cfd1b67d955305
 
Termination Time: 4294967295
 
Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20413_x64__8wekyb3d8bbwe\LiveComm.exe
 
Report Id: 716420d6-3daa-11e4-8250-c485083ab771
 
Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20413_x64__8wekyb3d8bbwe
 
Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1
 
Error: (09/16/2014 03:54:38 PM) (Source: Microsoft-Windows-WMI) (User: NT AUTHORITY)
Description: Event provider AVWMIEVTProv attempted to register query "select * from Event_Notification" whose target class "Event_Notification" in //./ROOT/CIMV2/Applications/Avira_AntiVir namespace does not exist. The query will be ignored.
 
Error: (09/16/2014 03:54:38 PM) (Source: Microsoft-Windows-WMI) (User: NT AUTHORITY)
Description: Event provider  attempted to register query "select * from Event_Notification" whose target class "Event_Notification" in //./ROOT/CIMV2/Applications/Avira_AntiVir namespace does not exist. The query will be ignored.
 
Error: (09/16/2014 03:54:36 PM) (Source: Microsoft-Windows-WMI) (User: NT AUTHORITY)
Description: Event provider IntelWLANEventProvider attempted to register query "select * from CIntelQosEvent" whose target class "CIntelQosEvent" in //./ROOT/default namespace does not exist. The query will be ignored.
 
Error: (09/16/2014 03:54:36 PM) (Source: Microsoft-Windows-WMI) (User: NT AUTHORITY)
Description: Event provider IntelWLANEventProvider attempted to register query "select * from CIntelDot1xEvent" whose target class "CIntelDot1xEvent" in //./ROOT/default namespace does not exist. The query will be ignored.
 
Error: (09/16/2014 03:54:36 PM) (Source: Microsoft-Windows-WMI) (User: NT AUTHORITY)
Description: Event provider IntelWLANEventProvider attempted to register query "select * from CIntelWLANEvent" whose target class "CIntelWLANEvent" in //./ROOT/default namespace does not exist. The query will be ignored.
 
 
System errors:
=============
Error: (09/17/2014 02:10:55 PM) (Source: Service Control Manager) (User: )
Description: The Intel® PROSet/Wireless Zero Configuration Service service terminated unexpectedly. It has done this 1 time(s).
 
Error: (09/17/2014 02:10:09 PM) (Source: BugCheck) (User: )
Description: 0x0000009f (0x0000000000000003, 0xffffe001d55ff060, 0xffffd000dcdbe930, 0xffffe001d7920390)C:\WINDOWS\MEMORY.DMP091714-265281-01
 
Error: (09/17/2014 02:09:34 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 13:49:02 on ‎17/‎09/‎2014 was unexpected.
 
Error: (09/17/2014 08:30:27 AM) (Source: Service Control Manager) (User: )
Description: The Intel® PROSet/Wireless Zero Configuration Service service terminated unexpectedly. It has done this 1 time(s).
 
Error: (09/17/2014 08:29:02 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 07:50:59 on ‎17/‎09/‎2014 was unexpected.
 
Error: (09/17/2014 07:10:44 AM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.
 
Error: (09/16/2014 06:39:56 PM) (Source: BTHUSB) (User: )
Description: The local adapter does not support an important Low Energy controller state. The minimum required supported state mask is 0x1f7fffff, got 0x1f3fffff. Low Energy functionality will be disabled.
 
Error: (09/16/2014 03:55:56 PM) (Source: NETLOGON) (User: )
Description: This computer is configured as a member of a workgroup, not as
a member of a domain. The Netlogon service does not need to run in this
configuration.
 
Error: (09/16/2014 03:50:16 PM) (Source: Service Control Manager) (User: )
Description: The Intel® PROSet/Wireless Zero Configuration Service service terminated with the following error: 
%%2147770990
 
Error: (09/16/2014 03:31:24 PM) (Source: Service Control Manager) (User: )
Description: The Background Intelligent Transfer Service service terminated with the following service-specific error: 
%%2148007941
 
 
Microsoft Office Sessions:
=========================
Error: (09/17/2014 03:53:44 PM) (Source: Customer Experience Improvement Program)(User: )
Description: 80070005
 
Error: (09/17/2014 02:10:53 PM) (Source: Application Error)(User: )
Description: ZeroConfigService.exe15.5.0.250070789MurocApi.dll15.5.0.1500706cec0000005000000000002639081001cfd2704a85469bC:\Program Files\Intel\WiFi\bin\ZeroConfigService.exeC:\Program Files\Intel\WiFi\bin\MurocApi.dllab198f16-3e63-11e4-be83-c485083ab771
 
Error: (09/17/2014 09:13:26 AM) (Source: Perflib)(User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
Error: (09/17/2014 08:30:23 AM) (Source: Application Error)(User: )
Description: ZeroConfigService.exe15.5.0.250070789MurocApi.dll15.5.0.1500706cec0000005000000000002639086801cfd240ba8cb170C:\Program Files\Intel\WiFi\bin\ZeroConfigService.exeC:\Program Files\Intel\WiFi\bin\MurocApi.dll1a56f5fe-3e34-11e4-be82-c485083ab771
 
Error: (09/16/2014 04:05:01 PM) (Source: Application Hang)(User: )
Description: LiveComm.exe17.5.9600.2041313b801cfd1b67d9553054294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20413_x64__8wekyb3d8bbwe\LiveComm.exe716420d6-3daa-11e4-8250-c485083ab771microsoft.windowscommunicationsapps_17.5.9600.20413_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1
 
Error: (09/16/2014 03:54:38 PM) (Source: Microsoft-Windows-WMI)(User: NT AUTHORITY)
Description: AVWMIEVTProvselect * from Event_NotificationEvent_Notification//./ROOT/CIMV2/Applications/Avira_AntiVir
 
Error: (09/16/2014 03:54:38 PM) (Source: Microsoft-Windows-WMI)(User: NT AUTHORITY)
Description: select * from Event_NotificationEvent_Notification//./ROOT/CIMV2/Applications/Avira_AntiVir
 
Error: (09/16/2014 03:54:36 PM) (Source: Microsoft-Windows-WMI)(User: NT AUTHORITY)
Description: IntelWLANEventProviderselect * from CIntelQosEventCIntelQosEvent//./ROOT/default
 
Error: (09/16/2014 03:54:36 PM) (Source: Microsoft-Windows-WMI)(User: NT AUTHORITY)
Description: IntelWLANEventProviderselect * from CIntelDot1xEventCIntelDot1xEvent//./ROOT/default
 
Error: (09/16/2014 03:54:36 PM) (Source: Microsoft-Windows-WMI)(User: NT AUTHORITY)
Description: IntelWLANEventProviderselect * from CIntelWLANEventCIntelWLANEvent//./ROOT/default
 
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 41%
Total physical RAM: 3981.65 MB
Available physical RAM: 2329.08 MB
Total Pagefile: 8077.65 MB
Available Pagefile: 6176.34 MB
Total Virtual: 4095.88 MB
Available Virtual: 3980.23 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:185.86 GB) (Free:122.99 GB) NTFS
2 Drive d: (Data) (Fixed) (Total:258.15 GB) (Free:258.03 GB) NTFS

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#14
elsavako

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And now whocrashed:

 

Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.

On Wed 9/17/2014 12:00:20 PM GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\091714-265281-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x153FA0)
Bugcheck code: 0x9F (0x3, 0xFFFFE001D55FF060, 0xFFFFD000DCDBE930, 0xFFFFE001D7920390)
Error: DRIVER_POWER_STATE_FAILURE
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Wed 9/17/2014 12:00:20 PM GMT your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x9F (0x3, 0xFFFFE001D55FF060, 0xFFFFD000DCDBE930, 0xFFFFE001D7920390)
Error: DRIVER_POWER_STATE_FAILURE
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.


 

Conclusion

2 crash dumps have been found and analyzed. No offending third party drivers have been found. Connsider using WhoCrashed Professional which offers more detailed analysis using symbol resolution. Also configuring your system to produce a full memory dump may help you.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
 


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#15
SleepyDude

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Hi Anna,

 

It seems we need to start by updating your wireless driver, can you post the exact model of the Asus ultrabook you have?

 

Sometimes the model information is on the back or it could be hidden under the battery.


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