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W8.1 Asus ultrabook - update/freeze/downgrade to W8 issue

W8.1; udpate error

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#31
SleepyDude

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and now? :)

 

Much better :)

 

And I see the problem clearly now, it can't have any space between the slash and the argument like this:  sfc_/scannow and the same in findstr_/c:"[SR]"_%windir%\logs\cbs\cbs.log_>"%userprofile%\Desktop\sfcdetails.txt"

 

Note: I used a _ to show you where to type the spaces.


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#32
elsavako

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HI, thanks and sorry for replying late - somehow missed your response!

So Scannow worked and it didn't reveal any violations. Then I typed the second command without any spaces and nothing happens :(

And my computer continues to freeze with a blue screen announcing Drive- power- state- failure :(


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#33
SleepyDude

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Hi Anna,

 

The second part is only important if sfc found problems.

 

Please repeat the steps on post #12 and post a new log.


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#34
elsavako

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Hi, who crashed results

 

Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.

On Sun 9/21/2014 6:20:56 AM GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\092114-259546-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x153CA0)
Bugcheck code: 0x9F (0x3, 0xFFFFE000D07FE7F0, 0xFFFFF8021BD29930, 0xFFFFE000D2B23480)
Error: DRIVER_POWER_STATE_FAILURE
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sun 9/21/2014 6:20:56 AM GMT your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x9F (0x3, 0xFFFFE000D07FE7F0, 0xFFFFF8021BD29930, 0xFFFFE000D2B23480)
Error: DRIVER_POWER_STATE_FAILURE
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Wed 9/17/2014 12:00:20 PM GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\091714-265281-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x153FA0)
Bugcheck code: 0x9F (0x3, 0xFFFFE001D55FF060, 0xFFFFD000DCDBE930, 0xFFFFE001D7920390)
Error: DRIVER_POWER_STATE_FAILURE
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.


 

Conclusion

3 crash dumps have been found and analyzed. No offending third party drivers have been found. Connsider using WhoCrashed Professional which offers more detailed analysis using symbol resolution. Also configuring your system to produce a full memory dump may help you.
 


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#35
elsavako

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and now the mini toolbox

 

Application errors:
==================
Error: (09/22/2014 08:48:39 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"1".Error in manifest or policy file "Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"2" on line Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0".
Definition is Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.762".
Please use sxstrace.exe for detailed diagnosis.
 
Error: (09/21/2014 06:14:52 PM) (Source: Application Hang) (User: )
Description: The program wwahost.exe version 6.3.9600.17031 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: ce8
 
Start Time: 01cfd5b6a71eeba5
 
Termination Time: 4294967295
 
Application Path: C:\WINDOWS\system32\wwahost.exe
 
Report Id: 07bf9967-41aa-11e4-be88-c485083ab771
 
Faulting package full name: Microsoft.BingFinance_3.0.2.258_x64__8wekyb3d8bbwe
 
Faulting package-relative application ID: AppexFinance
 
Error: (09/21/2014 06:12:06 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: ANNA)
Description: Package Microsoft.BingFinance_3.0.2.258_x64__8wekyb3d8bbwe+AppexFinance was terminated because it took too long to suspend.
 
Error: (09/21/2014 06:10:47 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: ANNA)
Description: Activation of application Microsoft.BingSports_8wekyb3d8bbwe!AppexSports failed with error: -2147023170 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (09/21/2014 06:10:44 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: ANNA)
Description: Package Microsoft.BingSports_3.0.2.324_x64__8wekyb3d8bbwe+AppexSports was terminated because it took too long to suspend.
 
Error: (09/21/2014 06:07:47 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: ANNA)
Description: Package Microsoft.Office.OneNote_16.0.3030.1016_x64__8wekyb3d8bbwe+microsoft.onenoteim was terminated because it took too long to suspend.
 
Error: (09/21/2014 02:12:10 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80070005
 
Error: (09/21/2014 08:54:40 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 80070005
 
Error: (09/21/2014 08:39:00 AM) (Source: Application Hang) (User: )
Description: The program onenoteim.exe version 16.0.3030.1016 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 11b0
 
Start Time: 01cfd56630261eae
 
Termination Time: 4294967295
 
Application Path: C:\Program Files\WindowsApps\Microsoft.Office.OneNote_16.0.3030.1016_x64__8wekyb3d8bbwe\onenoteim.exe
 
Report Id: 8760b9fd-4159-11e4-be88-c485083ab771
 
Faulting package full name: Microsoft.Office.OneNote_16.0.3030.1016_x64__8wekyb3d8bbwe
 
Faulting package-relative application ID: microsoft.onenoteim
 
Error: (09/21/2014 08:35:51 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: ANNA)
Description: Package Microsoft.Office.OneNote_16.0.3030.1016_x64__8wekyb3d8bbwe+microsoft.onenoteim was terminated because it took too long to suspend.
 
 
System errors:
=============
Error: (09/22/2014 08:46:19 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 08:04:20 on ‎22/‎09/‎2014 was unexpected.
 
Error: (09/21/2014 04:38:04 PM) (Source: DCOM) (User: ANNA)
Description: machine-defaultLocalActivation{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}AnnaAnnaS-1-5-21-2783923562-1942972993-1817605831-1001LocalHost (Using LRPC)Microsoft.Adera_2.5.2.34894_x86__8wekyb3d8bbweS-1-15-2-2548604311-957346824-2694208565-872568250-605061286-105396575-2965357857
 
Error: (09/21/2014 04:38:04 PM) (Source: DCOM) (User: ANNA)
Description: machine-defaultLocalActivation{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}AnnaAnnaS-1-5-21-2783923562-1942972993-1817605831-1001LocalHost (Using LRPC)Microsoft.Adera_2.5.2.34894_x86__8wekyb3d8bbweS-1-15-2-2548604311-957346824-2694208565-872568250-605061286-105396575-2965357857
 
Error: (09/21/2014 04:38:04 PM) (Source: DCOM) (User: ANNA)
Description: machine-defaultLocalActivation{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}AnnaAnnaS-1-5-21-2783923562-1942972993-1817605831-1001LocalHost (Using LRPC)Microsoft.Adera_2.5.2.34894_x86__8wekyb3d8bbweS-1-15-2-2548604311-957346824-2694208565-872568250-605061286-105396575-2965357857
 
Error: (09/21/2014 04:38:04 PM) (Source: DCOM) (User: ANNA)
Description: machine-defaultLocalActivation{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}AnnaAnnaS-1-5-21-2783923562-1942972993-1817605831-1001LocalHost (Using LRPC)Microsoft.Adera_2.5.2.34894_x86__8wekyb3d8bbweS-1-15-2-2548604311-957346824-2694208565-872568250-605061286-105396575-2965357857
 
Error: (09/21/2014 04:38:04 PM) (Source: DCOM) (User: ANNA)
Description: machine-defaultLocalActivation{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}AnnaAnnaS-1-5-21-2783923562-1942972993-1817605831-1001LocalHost (Using LRPC)Microsoft.Adera_2.5.2.34894_x86__8wekyb3d8bbweS-1-15-2-2548604311-957346824-2694208565-872568250-605061286-105396575-2965357857
 
Error: (09/21/2014 08:31:41 AM) (Source: Service Control Manager) (User: )
Description: The Intel® PROSet/Wireless Zero Configuration Service service terminated unexpectedly. It has done this 1 time(s).
 
Error: (09/21/2014 08:30:58 AM) (Source: BugCheck) (User: )
Description: 0x0000009f (0x0000000000000003, 0xffffe000d07fe7f0, 0xfffff8021bd29930, 0xffffe000d2b23480)C:\WINDOWS\MEMORY.DMP092114-259546-01
 
Error: (09/21/2014 08:30:06 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 08:18:14 on ‎21/‎09/‎2014 was unexpected.
 
Error: (09/19/2014 05:54:42 AM) (Source: Service Control Manager) (User: )
Description: The Intel® PROSet/Wireless Zero Configuration Service service terminated unexpectedly. It has done this 1 time(s).
 
 
Microsoft Office Sessions:
=========================
Error: (09/22/2014 08:48:39 AM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.762"C:\Program Files (x86)\Citrix\ICA Client\MFC80.DLLC:\Program Files (x86)\Citrix\ICA Client\Microsoft.VC80.MFCLOC.MANIFEST5
 
Error: (09/21/2014 06:14:52 PM) (Source: Application Hang)(User: )
Description: wwahost.exe6.3.9600.17031ce801cfd5b6a71eeba54294967295C:\WINDOWS\system32\wwahost.exe07bf9967-41aa-11e4-be88-c485083ab771Microsoft.BingFinance_3.0.2.258_x64__8wekyb3d8bbweAppexFinance
 
Error: (09/21/2014 06:12:06 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: ANNA)
Description: Microsoft.BingFinance_3.0.2.258_x64__8wekyb3d8bbwe+AppexFinance
 
Error: (09/21/2014 06:10:47 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: ANNA)
Description: Microsoft.BingSports_8wekyb3d8bbwe!AppexSports-2147023170
 
Error: (09/21/2014 06:10:44 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: ANNA)
Description: Microsoft.BingSports_3.0.2.324_x64__8wekyb3d8bbwe+AppexSports
 
Error: (09/21/2014 06:07:47 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: ANNA)
Description: Microsoft.Office.OneNote_16.0.3030.1016_x64__8wekyb3d8bbwe+microsoft.onenoteim
 
Error: (09/21/2014 02:12:10 PM) (Source: Customer Experience Improvement Program)(User: )
Description: 80070005
 
Error: (09/21/2014 08:54:40 AM) (Source: Customer Experience Improvement Program)(User: )
Description: 80070005
 
Error: (09/21/2014 08:39:00 AM) (Source: Application Hang)(User: )
Description: onenoteim.exe16.0.3030.101611b001cfd56630261eae4294967295C:\Program Files\WindowsApps\Microsoft.Office.OneNote_16.0.3030.1016_x64__8wekyb3d8bbwe\onenoteim.exe8760b9fd-4159-11e4-be88-c485083ab771Microsoft.Office.OneNote_16.0.3030.1016_x64__8wekyb3d8bbwemicrosoft.onenoteim
 
Error: (09/21/2014 08:35:51 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: ANNA)
Description: Microsoft.Office.OneNote_16.0.3030.1016_x64__8wekyb3d8bbwe+microsoft.onenoteim
 
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 43%
Total physical RAM: 3981.65 MB
Available physical RAM: 2230.42 MB
Total Pagefile: 8077.65 MB
Available Pagefile: 5859.49 MB
Total Virtual: 4095.88 MB
Available Virtual: 3976.23 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:185.86 GB) (Free:144.95 GB) NTFS
2 Drive d: (Data) (Fixed) (Total:258.15 GB) (Free:258.03 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\ANNA
 
Administrator            Anna                     Guest                    
 
========================= Minidump Files ==================================
 
No minidump file found
 
========================= Restore Points ==================================
 
21-09-2014 14:40:00 Removed ASUS Tutor
 
**** End of log ****

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#36
SleepyDude

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Hi,

 

Please run the following commands from the Command Prompt running as Administrator.

 

Press windows8_key.png + X and click Open Command Prompt (Admin)
type first:

dism /online /cleanup-image /checkhealth

second:

dism /Online /Cleanup-Image /RestoreHealth

Please post the result of the two commands.

 

The last log doesn't show any new problem with the Wireless driver, less one problem...


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#37
elsavako

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this one is not working either? :(

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#38
SleepyDude

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- Select the full command text and Copy using for example Ctrl + C

- Open the Command Prompt as Administrator like you did before

- right click inside the black window, the context menu will open, click Paste

- press Enter to execute the command


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#39
elsavako

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and it worked of course! :)

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#40
elsavako

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and it never wakes up from stand-by :( have to hard reboot it, sometimes couple of times and of course it takes 10mins for the start up :(


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#41
SleepyDude

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and it never wakes up from stand-by :( have to hard reboot it, sometimes couple of times and of course it takes 10mins for the start up :(

 

Is the machine under Warranty?


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#42
elsavako

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Yes, and No. Yes but only valid in the US and I'm in Europe :(


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#43
SleepyDude

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Yes, and No. Yes but only valid in the US and I'm in Europe :(

 

Ok. In that case we need to continue working on the machine to see if we can find the problem.

 

The error Drive- power- state- failure it's usually related to a drivers problem, let's update them but please don't try to do it using automated programs.

 

You can download the drivers for your model and for Windows 8.1 here.

 

Start by installing the Chipset Driver then the Intel Graphics Driver


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#44
elsavako

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OK, both done and restarted (which is a pain as you know!).

 

other observations:

 

 - after the crash and restart my Avira antivirus magically becomes outdated again and I have to reinstall (shall i get rid of it altogether?)

- windows gives me an error message that I need to reinstall bluetooth driver.

 

Now I also can not log in to my virtual work environment (using citrix receiver) because my security settings are blocking the access.. tried different browsers and installed all  windows updates. Could it be related to some general bug that I have??? aaah how annoying!


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#45
SleepyDude

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I forgot about Avira I was thinking that you have only Windows Defender included on Windows 8.1

 

Please uninstall Avira and them make sure Windows Defender is updated and running until we can locate the source of the problem.

 

About the bluetooth driver this can happen after the Chipset driver update because this one is "like the base" to install the other drivers.

 

Visit the Asus page linked above, select Windows 8.1 64 bits and download and install the most recent bluetooth driver v3.1.1311.0402

 

I'm not familiar with citrix receiver I will search about it. Run MiniToolBox with only the option List last 10 Event Viewer log and post the generated log, let's see if there system recorded some error that could help us on the citrix problem.


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