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annoying pop ups, adware and malware [Solved]

Malware

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#46
23red

23red

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Hi vithalapur :)

You've already uninstalled Adobe Shockwave.  Did you reinstall that?  You did not say.

If you did, Flash was included which is likely why the Flash download stopped. 

If you did reinstall Shockwave, go ahead to Step 2 below ~ Run SecurityCheck so we can make sure all went well.

If you did not reinstall Shockwave as yet, then please follow these steps:

 

Step 1

1. Run the Flash uninstaller located here at this link

2. *IMPORTANT; After uninstalling both Players, restart your computer.   Both being Shockwave and Flash.

3. Go back to Adobe and try again.

Adobe has stated if you download Shockwave Player, Flash is included.  So if you'd like, just download the Shockwave Player then you get them both one time ;)

 

Step 2

To check if the download went ok, please rerun SecurityCheck:

SecurityCheck by Screen317:

•Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.

•A Notepad document should open automatically called checkup.txt; please also post the contents of that document.

NOTE: If SecurityCheck aborts and you get the following message: UNSUPPORTED OPERATING SYSTEM! ABORTED!  Try rebooting the system and then run SecurityCheck again.

 

To your Java question

I am also getting on screen messages to update java. Please confirm, whether this should be done or not.

 

 

As far as I  can tell on this side, and according to SecurityCheck, your Java is already updated. 

 

If you get the popup when you reboot  the computer, then yes go ahead and let it update.  If it's a random popup while you're surfing online, then no

Please let me know.

 

When you return:

1.  Please let me know how it went
2.  What did you observe with regard to Java updating
3.  Post the checkup.txt
4.  How is the computer running?

 


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#47
vithalapur

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Attached File  Full page photo.pdf   209.15KB   61 downloadsDear Sir,

 

My answers as below

 

1.  Please let me know how it went

 

I had already un-installed both flash player and shock wave player, but did not install shock wave player (I did not know that once shock wave player is installed, automatically flash player also gets installed). Thanks for the information. So, i followed your step 1 and un-installed again adobe software by insalling and running flash player un-installer provided in the link provided by you. Then as per instructions, i re-started the computer and went to adobe link and downloaded shockwave player. Everything went on well.

 

2.  What did you observe with regard to Java updating

 

This Java auto update request is not appearing on booting. It is coming during surfing randomly. Hence as per your instructions, i did not update and ignored. Is this any malware or nothing to be worried about.

3.  Post the checkup.txt

 

Please find below this info

 Results of screen317's Security Check version 0.99.88 
 Windows 7 Service Pack 1 x86 (UAC is enabled) 
 Internet Explorer 11 
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
Microsoft Security Essentials  
 Antivirus up to date! 
`````````Anti-malware/Other Utilities Check:`````````
 Java 7 Update 67 
````````Process Check: objlist.exe by Laurent```````` 
 Microsoft Security Essentials MSMpEng.exe
 Microsoft Security Essentials msseces.exe
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 1%
````````````````````End of Log``````````````````````
 

4.  How is the computer running?

 

Computer is running normally without any annoying pop ups.

 

Special observation:

 

When iam installing any new software, the symbol related to that software on the desktop is coming superimposed with one more symbol (which appears flashing on my desktop bottom tool bar, when the jave update request appears). Please find attached my desktop screen shot, where you can find this on the software symbols (like FRST, JRT, OTL etc). Is this anything alarming.

 

Thanks for your valuable time...

 

Regards

 

V.Srinivasa rao

 

 


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#48
23red

23red

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Hi vithalapur :)

 

....Then as per instructions, i re-started the computer and went to adobe link and downloaded shockwave player. Everything went on well.

 

Excellent! :thumbsup: Great work! :D

 

How is the computer running?


Computer is running normally without any annoying pop ups.

 

 

:D  Great!  I'm so happy for you its better!

 

Special observation:

When iam installing any new software, the symbol related to that software on the desktop is coming superimposed with one more symbol (which appears flashing on my desktop bottom tool bar, when the jave update request appears). Please find attached my desktop screen shot, where you can find this on the software symbols (like FRST, JRT, OTL etc). Is this anything alarming.

 

 

Normal behavior ~ Nothing to worry about. Items with the shield need Administrator privileges to run.
Java may just have an update.  The flashing symbol it sounds like you are describing is the UAC asking permission.  By default Java checks for updates when you reboot.  There's more information here that will help you know more about Java's updating.  I've actually accepted a UAC like that only to have it tell me it's current.  Read up at that Java link, you'll know more what is valid. 

A quote from Java found here explains more why I am slightly alarmed:

 

Java Expiration Date
The expiration date for 7u67 is October 14, 2014. Java expires whenever a new release with security vulnerability fixes becomes available. For systems unable to reach the Oracle Servers, a secondary mechanism expires this JRE (version 7u67) on November 15, 2014. After either condition is met (new release becoming available or expiration date reached), Java will provide additional warnings and reminders to users to update to the newer version.

 

 

 

All that said, at this point I have no Java installed on any of my computers.
 Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article

 

I would recommend that you completely uninstall Java unless you need it to run important software.
If you decide you want to keep it, in that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser).

 

 

Thanks for your valuable time...

 

You are very welcome, Sir.  Any time ;)

 

We're not quite done yet! I still have to clean up the mess I've made of your Desktop:

 

Your logs all look clean :thumbsup:

 

You have a firewall and anti virus to help protect your computer and now you have Malwarebytes.

 

Update and run weekly to keep your system clean.

 

Your known vulnerabilites are taken care of. ;)

 

Now:

 

1. 
  I'd like to remove the tools before you go please.  If you need assistance later, you can get fresh tools as they are updated often.
This will also clean up your System Restore so you have clean restore points not accidentally 'restore' junk ;)  In addition will also create a registry backup in case it is needed. 

 

  • Download Delfix from here
  • Ensure Remove disinfection tools is ticked
  • Also tick:
    • Create registry backup
    • Purge system restore

     

    delfix.JPG

     

  • Click Run

 

The program will run for a few moments and then notepad will open with a log. Please paste the log in your next reply.

 

*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*
*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*

 

2.
Windows Updates
 
It is critical to have both a firewall and an anti virus to protect your system and to keep them updated, and to keep your operating system up to date make sure Windows Updates are kept current:
A major essential is to keep your computer updated with the latest operating system patches and security fixes. Windows Updates are constantly being revised to combat the newest hacks and threats, Microsoft releases security updates that help your computer from becoming vunerable. It is best if you have these set to download automatically.
If they are not already or if you need to check:
 
1. Open Windows Update by clicking the Start Orb. In the search box, type Update, and then, in the list of results, click Windows Update.
 
2. In the left pane, click Change settings.
 
3. Under Important updates, choose the option that you want. Recommended setting: Install updates automatically
 
4. Under Recommended updates, select the Give me recommended updates the same way I receive important updates check box, and then click OK. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
 
 
*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*
 
3.
Program Updates
 
Keep Installed Programs Up to Date

It's important to keep all other programs on your computer updated because they can also have security vulnerabilities exploited by the malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications to fix vulnerabilities, this can be done manually by using the Update feature included in most programs or you can use the following program to help you with this:
 
FileHippo Update Checker
 
 
*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*
 
4.
CryptoLocker Warning
 
There is a particularly nasty infection out there at the moment.
 
Go here for information about CryptoLocker Ransomeware. Learning about what is out there may help prevent infection. The main thing with this infection here ~ is Backup. If you're using an external, keep it unplugged to the computer when you're not backing up files or using it. This will prevent the infection from getting to your backed up files if you ever do come across it.
 
We suggest users to Download CryptoPrevent free for home use. It will help prevent CryptoLocker.
 
 
*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*
 
 
When installing\updating ANY program, make sure you always select Custom installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.
 
 
*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*
 
 
To find out more information about how you got infected in the first place and some great guidelines to follow to prevent future infections you can read this article by Miekiemoes.

When you return, please post the Delfix log.

 

With no other issues pending, we'll keep this thread open for a couple of days.
 Run the computer and make sure everything is good.  If you have any questions we're right here ;)

 

Thank you :)

 

 


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#49
vithalapur

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Dear Sir,

 

Thanks a lot for patiently replying to my queries.

 

Please find attached the contents of DelFix.

 

# DelFix v10.8 - Logfile created 11/10/2014 at 23:04:24
# Updated 29/07/2014 by Xplode
# Username : VSR - VSR-PC
# Operating System : Windows 7 Ultimate Service Pack 1 (32 bits)

~ Removing disinfection tools ...

Deleted : C:\_OTL
Deleted : C:\FRST
Deleted : C:\AdwCleaner
Deleted : C:\Users\VSR\Desktop\FRST-OlderVersion
Deleted : C:\Users\VSR\Desktop\Addition.txt
Deleted : C:\Users\VSR\Desktop\AdwCleaner.exe
Deleted : C:\Users\VSR\Desktop\Extras.Txt
Deleted : C:\Users\VSR\Desktop\Fixlog.txt
Deleted : C:\Users\VSR\Desktop\FRST.exe
Deleted : C:\Users\VSR\Desktop\FRST.exe.60zm30x.partial
Deleted : C:\Users\VSR\Desktop\FRST.txt
Deleted : C:\Users\VSR\Desktop\JRT.exe
Deleted : C:\Users\VSR\Desktop\JRT.txt
Deleted : C:\Users\VSR\Desktop\log.txt
Deleted : C:\Users\VSR\Desktop\OTL.Txt
Deleted : C:\Users\VSR\Desktop\OTL.exe
Deleted : C:\Users\VSR\Desktop\SecurityCheck.exe
Deleted : C:\Users\VSR\Downloads\OTL.exe
Deleted : HKLM\SOFTWARE\OldTimer Tools
Deleted : HKLM\SOFTWARE\AdwCleaner

~ Creating registry backup ... OK

~ Cleaning system restore ...

Deleted : RP #185 [Scheduled Checkpoint | 10/08/2014 13:56:55]
Deleted : RP #186 [Windows Update | 10/09/2014 15:59:41]

New restore point created !

~ Resetting system settings ... OK

########## - EOF - ##########

 

One problem observed yesterday was that, after opening the internet explorer, it is not responding for 1 minute (which was not the case earlier). After 1 minute OR so. Please advise me if this is a concern.

 

I will go through the information sent by you on JAVA and will think on keeping it disabled. Mean while, i tried to update the JAVA when i got the JAVA auto updater flashing. I proceeded with all the steps, but finally got the message that the JAVA version on my system is already updated one !!. Fpr your information.

 

Thanks for giving other valuable information also. I downloaded cryptoprevent and put the protection option as Maximum protection + Program filtering (BETA). Please confirm whether this shall be kept OR to be changed.

 

Windows updater option is also put on for automatic updates.

 

Hope the microsoft securityessentials is enough for anti malware, virus etc OR shall i go for other option. (if, there are othere recommended freeware, please advise)

 

FileHIppo updater is also downloaded.

 

How to inform you about the problems if any in future (reference of this thread can be given ?)

 

Thanks

 

V.Srinivasa rao


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#50
23red

23red

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Hello vithalapur :)

 

Answers to your questions:

 

 

Thanks a lot for patiently replying to my queries.

 

 

You are quite welcome, Sir :)  My pleasure!   

 

 

One problem observed yesterday was that, after opening the internet explorer, it is not responding for 1 minute (which was not the case earlier). After 1 minute OR so. Please advise me if this is a concern.

 

 

Not a whole lot, pretty much expected.  As all the temp files, caches etc. have been cleaned out the first time you do things may take a bit longer because a copy is not right there in cache any longer.  Once you reboot a couple of times, and surf around a bit it should speed up again.  Today, for instance it should be better than yesterday.

 

Something else you can take a look at is your add-ons. 
Not everything needs to be enabled.  I've disabled Java and Shockwave both.  It ran much quicker afterward. 

 

To check your add-ons:

 

Open Internet Explorer
Click on Tools
From the drop down menu click on Manage add-ons
A new window will open:

 

Manageadd-onswindow.jpg

 

Right click on the add-ons of your choosing and choose Disable
As you  can see, I have almost none Enabled.  Most can be enabled when they are needed.  I hope this helps ;)

 


I will go through the information sent by you on JAVA and will think on keeping it disabled. Mean while, i tried to update the JAVA when i got the JAVA auto updater flashing. I proceeded with all the steps, but finally got the message that the JAVA version on my system is already updated one !!. Fpr your information.

 

 

:thumbsup:  Nice!  The updater had to do its job ;)

 

 

Thanks for giving other valuable information also. I downloaded cryptoprevent and put the protection option as Maximum protection + Program filtering (BETA). Please confirm whether this shall be kept OR to be changed.

 

You are very welcome.  It's really up to you.  Try it and see how the settings are for your taste.  Then go from there.  If you find you want to change something and are unsure how ~ ask ~  Any helper here would be glad to help. :)

 


Windows updater option is also put on for automatic updates.

 

 

Great!  It's much easier that way.  Makes computer life easier ;)

 

Hope the microsoft securityessentials is enough for anti malware, virus etc OR shall i go for other option. (if, there are othere recommended freeware, please advise)

 

Yes, Microsoft Security Essentials is fine for antivirus. I have it on mine as well. You also have Malwarebytes.  It's a fantastic program ~ purchased it's even better and safer for your computer.

 

 

FileHIppo updater is also downloaded.

 

 

A great help for keeping programs updated :yes:

 

How to inform you about the problems if any in future (reference of this thread can be given ?)

 

 

You may come back here any time if you have any problems.  Someone will be able to help :)  There is lots of good help here.  And any helper will be able to find this thread if needed.

 

 

Thanks

 

 

You're very welcome :)

 

Surf safe :wave:


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#51
Dakeyras

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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