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am only able to use cmd


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#1
joshhilgendorf

joshhilgendorf

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I have a windows xp home laptop that , when I boot it up its good but when I login to my account I have a blank desktop I can't click anything and I am only able to use the command prompt I went through the cmd and saw that my system32 folder has been deleted and I am not able to run anything but cmd
Please help but please also keep in mind I am ONLY able to run come.

Sincerely, josh
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#2
SupeR GeekiN CognitO

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Hello joshhilgendorf

 

Okay, so a couple things here.

 

Your system would absoluley not boot-up without the system32 folder/files.

You wouldn't even be able to open a command prompt,

since cmd.exe is located in the system32 folder.

 

So in the cmd prompt type in: cd c:\windows\system32

and hit enter.

 

You should now see this: C:\WINDOWS\system32>

 

Next, type in: dir

and hit enter.

 

This should bring up a list of all your system32 files/sub-folders.

 

Is this what you've already tried?

 

Also, how are you opening the cmd prompt,

or are you running safemode with command prompt?

 

Post back and let me know if you can see a list of your system32 files or not

and we'll take it from there.

 

Thank you and have a great day.

 

 

:ph34r: SGC :ph34r:


Edited by SupeR GeekiN CognitO, 17 September 2014 - 11:06 AM.

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#3
joshhilgendorf

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yes i can see a list of the system32 thank you for that, and i'm running the cmd by pressing ctrl + alt + del and opening it using the task manager since i cant see any desktop icons, the task bar, clock, i cant even right click on my screen, or pull up the start menu.
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#4
joshhilgendorf

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also the laptop keeps shutting down on its own randomly
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#5
SupeR GeekiN CognitO

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Hello joshhilgendorf

 

Well that's good to here that you have a system32 folder still... :yes:

 

I need to know if you have the Windows install disc for this system.

 

if so, then:

 

Let's run the built in System File Checker.

 

To do this, open the cmd prompt and type in: sfc /scannow

and hit enter.

 

If it finds any missing/corrupted system files

it will probably ask you to insert your Windows install disc.

Do this and press enter.

 

If you don't have the disc then post back and let me know please.

We should still be able to fix your system, just makes it slightly more complicated.

 

 

Thank you and have a great day.

 

 

xph34r.png.pagespeed.ic.GOH20nhrx_.png SGC xph34r.png.pagespeed.ic.GOH20nhrx_.png


Edited by SupeR GeekiN CognitO, 17 September 2014 - 12:07 PM.

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#6
SupeR GeekiN CognitO

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Hello joshhilgendorf

 

One thing I forgot to ask. When you open task manager,

under processes do you see Explorer.exe?

 

 

Thank you and have a great day.

 

 

20x20xph34r.png.pagespeed.ic.GOH20nhrx_. SGC 20x20xph34r.png.pagespeed.ic.GOH20nhrx_.


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#7
joshhilgendorf

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no i dont have the windows installation disc and no i dont see explorer.exe in the processes.
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#8
joshhilgendorf

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and i appreciate your helping me with this.
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#9
SupeR GeekiN CognitO

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Hello joshhilgendorf

 

No disc, okay let's try something else.

 

Open task manager, then under the Applications tab click New Task.

In the box that pops up type in: explorer.exe

and hit enter.

 

Let me know what happens.

 

 

Thank you and have a great day.

 

 

20x20xph34r.png.pagespeed.ic.GOH20nhrx_. SGC 20x20xph34r.png.pagespeed.ic.GOH20nhrx_.


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#10
SupeR GeekiN CognitO

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Hello joshhilgendorf

 

If that doesn't work, do this:

 

So in the cmd prompt type in: cd c:\windows

and hit enter.

 

You should now see this: C:\WINDOWS\>

 

Next, type in: dir

and hit enter.

 

Now scroll up and look for explorer.exe.

If it's there tell me the number right before it. Thats the file size.

 

Thank you and have a great day.

 

 

20x20xph34r.png.pagespeed.ic.GOH20nhrx_. SGC 20x20xph34r.png.pagespeed.ic.GOH20nhrx_.


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#11
SupeR GeekiN CognitO

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Hello joshhilgendorf

 

Have you tried booting into safe mode yet?

 

To boot into safe mode, during boot-up right after the bios screen and right before the

Windows logo pops up, continuously tap th F8 key.

On the next screen select Safe Mode and hit enter.

 

When the message box pops up click yes.

 

Now can you see your taskbar or any icons?

 

Thank you and have a great day.

 

 

20x20xph34r.png.pagespeed.ic.GOH20nhrx_. SGC 20x20xph34r.png.pagespeed.ic.GOH20nhrx_.


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#12
joshhilgendorf

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explorer.exe is not found it was deleted or hidden i believe
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#13
joshhilgendorf

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it is there and the number is 1,033,728
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#14
joshhilgendorf

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no the screen is black now with afe mode in each corner of the screen
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#15
SupeR GeekiN CognitO

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Hello joshhilgendorf

 

Looks like we're gonna have to edit the registry.

 

From the task manager click New Task.

In the box type in: regedit

and hit enter.

 

Now in the registry editor navigate to this key:

HKEY_LOCAL_MACHINE \ Software \ Microsoft \ WindowsNT \ CurrentVersion \ Image File Execution Options

 

If you've never used regedit before, just know that each backslash ( \ )

in the line above, represents the next branch in the tree inside regedit.

 

Under this key there might be subkeys named explorer.exe and iexplorer.exe.

Please delete both of these subkeys by right clicking on them.

 

Okay now navigate to this key:

HKEY_LOCAL_MACHINE \ Software \ Microsoft \ WindowsNT \ CurrentVersion \ WINLOGON

 

In Winlogon, on the right side, there should be a value called Shell.

 

 Double click  this value. Make sure only Explorer.exe appears in the value of Shell, 

if anything else is there, simply delete it and leave Explorer.exe alone.

 

Now close the registry editor and restart your system.

 

Please post back results.

 

Thank you and have a great day.

 

 

:ph34r: SGC :ph34r:


Edited by SupeR GeekiN CognitO, 18 September 2014 - 07:43 AM.

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