Please help but please also keep in mind I am ONLY able to run come.
Sincerely, josh
Need help with your computer or device? Want to learn new tech skills? You're in the right place!
Geeks to Go is a friendly community of tech experts who can solve any problem you have. Just create a free account and post your question. Our volunteers will reply quickly and guide you through the steps. Don't let tech troubles stop you. Join Geeks to Go now and get the support you need!
Hello joshhilgendorf
Okay, so a couple things here.
Your system would absoluley not boot-up without the system32 folder/files.
You wouldn't even be able to open a command prompt,
since cmd.exe is located in the system32 folder.
So in the cmd prompt type in: cd c:\windows\system32
and hit enter.
You should now see this: C:\WINDOWS\system32>
Next, type in: dir
and hit enter.
This should bring up a list of all your system32 files/sub-folders.
Is this what you've already tried?
Also, how are you opening the cmd prompt,
or are you running safemode with command prompt?
Post back and let me know if you can see a list of your system32 files or not
and we'll take it from there.
Thank you and have a great day.
SGC
Edited by SupeR GeekiN CognitO, 17 September 2014 - 11:06 AM.
Hello joshhilgendorf
Well that's good to here that you have a system32 folder still...
I need to know if you have the Windows install disc for this system.
if so, then:
Let's run the built in System File Checker.
To do this, open the cmd prompt and type in: sfc /scannow
and hit enter.
If it finds any missing/corrupted system files
it will probably ask you to insert your Windows install disc.
Do this and press enter.
If you don't have the disc then post back and let me know please.
We should still be able to fix your system, just makes it slightly more complicated.
Thank you and have a great day.
SGC
Edited by SupeR GeekiN CognitO, 17 September 2014 - 12:07 PM.
Hello joshhilgendorf
One thing I forgot to ask. When you open task manager,
under processes do you see Explorer.exe?
Thank you and have a great day.
SGC
Hello joshhilgendorf
No disc, okay let's try something else.
Open task manager, then under the Applications tab click New Task.
In the box that pops up type in: explorer.exe
and hit enter.
Let me know what happens.
Thank you and have a great day.
SGC
Hello joshhilgendorf
If that doesn't work, do this:
So in the cmd prompt type in: cd c:\windows
and hit enter.
You should now see this: C:\WINDOWS\>
Next, type in: dir
and hit enter.
Now scroll up and look for explorer.exe.
If it's there tell me the number right before it. Thats the file size.
Thank you and have a great day.
SGC
Hello joshhilgendorf
Have you tried booting into safe mode yet?
To boot into safe mode, during boot-up right after the bios screen and right before the
Windows logo pops up, continuously tap th F8 key.
On the next screen select Safe Mode and hit enter.
When the message box pops up click yes.
Now can you see your taskbar or any icons?
Thank you and have a great day.
SGC
Hello joshhilgendorf
Looks like we're gonna have to edit the registry.
From the task manager click New Task.
In the box type in: regedit
and hit enter.
Now in the registry editor navigate to this key:
HKEY_LOCAL_MACHINE \ Software \ Microsoft \ WindowsNT \ CurrentVersion \ Image File Execution Options
If you've never used regedit before, just know that each backslash ( \ )
in the line above, represents the next branch in the tree inside regedit.
Under this key there might be subkeys named explorer.exe and iexplorer.exe.
Please delete both of these subkeys by right clicking on them.
Okay now navigate to this key:
HKEY_LOCAL_MACHINE \ Software \ Microsoft \ WindowsNT \ CurrentVersion \ WINLOGON
In Winlogon, on the right side, there should be a value called Shell.
Double click this value. Make sure only Explorer.exe appears in the value of Shell,
if anything else is there, simply delete it and leave Explorer.exe alone.
Now close the registry editor and restart your system.
Please post back results.
Thank you and have a great day.
SGC
Edited by SupeR GeekiN CognitO, 18 September 2014 - 07:43 AM.
0 members, 0 guests, 0 anonymous users
Community Forum Software by IP.Board
Licensed to: Geeks to Go, Inc.