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fatal exception


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#1
sarah96

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Hi there,

I hope u can help me, my PC screen keeps going off and a blue screen comes on with:
fatal exception OE has occured at 0028:C000BDB9 in VXD VMM(01)0000ADB9 the current application will be terminated
I have also had this one:
a fatal exception OD hass occured at 241F 014F6B97 the current application will be terminated.

I don't know how many other different ones I've had these were the only messages I took a note of.

These message r happening more and more often my computer seems 2 crash and then I get the fatal exception message, I press any key to continue and it just keeps on bringing up the same message. When I try 2 reboot via ctrl,alt,delete the screen just turns black with only my curser on. So I have to reboot by switching it on or off.

I would be very grateful if u could help me with this problem as it's getting really annoying and frustrating.

Thanks a lot
Sarah
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#2
admin

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This is most often caused by a dialer on your system. Let us take a closer look at what is running on your PC. We'll need you to use a free diagnostic tool (HiJackThis) and post a log back here with the results.

Click the HijackThis Guide in my signature, download it and follow the instructions in the guide.

Most of what it lists will be harmless or even essential, DO NOT delete or modify anything yet! Someone will be along to tell you what steps to take after you post the contents of the scan results.

Also, apply any Critial Updates on your computer from http://windowsupdate.microsoft.com/
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#3
sarah96

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hi, here is my hijack this log:

Logfile of HijackThis v1.98.2
Scan saved at 21:48:00, on 05/09/04
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\PROGRAM FILES\SYGATE\SPF\SMC.EXE
C:\PROGRAM FILES\GRISOFT\AVG6\AVGSERV9.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\EXPLORER.EXE
C:\PROGRAM FILES\GRISOFT\AVG6\AVGCC32.EXE
C:\WINDOWS\SYSTEM\E_S10IC2.EXE
C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\PROGRAM FILES\SCANPANEL\SCNPANEL.EXE
C:\PROGRAM FILES\ONTRACK\FIX-IT\MXTASK.EXE
C:\MY DOWNLOADS\MY DOCUMENTS\HIJACK THIS\HIJACKTHIS.EXE

O2 - BHO: Popup Blocker Pro - {A44B961C-8C36-470f-8555-EDA0EFC1E710} - C:\PROGRAM FILES\SAFEGUARD POP-UP BLOCKER PRO FREE EDITION\POPUPBLOCKER.DLL
O2 - BHO: NavHelper Class - {C1E58A84-95B3-4630-B8C2-D06B77B7A0FC} - C:\PROGRAM FILES\NAVEXCEL\NAVHELPER\V2.0.4C\NHELPER.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\GRISOFT\AVG6\avgcc32.exe /STARTUP
O4 - HKLM\..\Run: [SmcService] C:\PROGRA~1\SYGATE\SPF\SMC.EXE -startgui
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\Run: [EPSON Stylus C44 Serie (Copy 2)] C:\WINDOWS\SYSTEM\E_S10IC2.EXE /P31 "EPSON Stylus C44 Serie (Copy 2)" /O7 "EPUSB1:" /M "Stylus C44"
O4 - HKLM\..\Run: [SafeGuard Popup Updater (required)] regsvr32 /s C:\WINDOWS\SYSTEM\PDF0E1E.DLL
O4 - HKLM\..\Run: [CriticalUpdate] C:\WINDOWS\SYSTEM\wucrtupd.exe -startup
O4 - HKLM\..\RunServices: [SmcService] C:\PROGRAM FILES\SYGATE\SPF\SMC.EXE
O4 - HKLM\..\RunServices: [Avgserv9.exe] C:\PROGRA~1\GRISOFT\AVG6\Avgserv9.exe
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE" /background
O4 - Startup: ScanPanel.lnk = C:\Program Files\ScanPanel\ScnPanel.exe
O4 - Startup: Fix-It.lnk = C:\Program Files\Ontrack\Fix-It\mxtask.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\MSN Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: MSN Messenger Service - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\MSN Messenger\MSMSGS.EXE
O9 - Extra button: Coches - {AF0828BC-CB46-4C8D-95B6-8A7C4988F9FF} - c:\libremp3-cyd-su-uk\index.html
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O16 - DPF: {A031D222-B496-11D2-9CC8-00105A10AAF6} (WONWebLauncher Class) - http://www.flipside....cherControl.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://fdl.msn.com/p...t/msnchat45.cab
O16 - DPF: Yahoo! Pool 2 - http://download.game...ts/y/pote_x.cab
O16 - DPF: Yahoo! Cribbage - http://download.game...nts/y/it1_x.cab
O16 - DPF: Yahoo! Bingo - http://download.game...nts/y/xt0_x.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zon...StatsClient.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.app.../ITDetector.cab
O16 - DPF: {A922B6AB-3B87-11D3-B3C2-0008C7DA6CB9} (InetDownload Class) - http://activex.micro...loadcontrol.cab
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/viewers/ipixx.cab
O16 - DPF: {6BB594E2-6E4D-4CC9-98B0-931C323F9165} (DepHlp Control) - http://mirror.worldw...ared/dephlp.cab
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#4
sarah96

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hi again

This message has also popped up after a fatal exception one:

explorer caused a general protection fault in module GDI.exe at 0001:0000987b

after this message I pressed close and then one by one each of my running programs caused an illegal operation and had 2 be shut down until finally the PC just crashed.

I hope u can help me!!!!
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#5
admin

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OE has occured at 0028 errors are often related to video card drivers. Have you tried updating your drivers?
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