[BrianDrab]

OK, I'll put together next steps. Can you do two more things for me please?

 

1. Try running the Primary Hard Disk Self Test again in the BIOS. Let me know the results.

2. Try booting with the USB drive again. When you turn on the computer you should be able to hit F9 to bring up the boot options and then you can specifically pick the USB drive. If F9 doesn't work it may be F12.

 

Let me know the results. Thank you.

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Hi BrianDrab,

 

I ran the BIOS Primary Hard Disk Self Test again and the Short Test succeeded, (no results were provided), which then initiated automatically the Long Test which immediately stalled before even reaching 1 percent.  Held the power button down to shutdown the laptop.

 

I'll try booting with the USB again, I have the BIOS boot options set correctly to use the USB stick, but I'll try again for you.

[Weaver24]

Hi BrianDrab,

 

I ran the BIOS Primary Hard Disk Self Test again and the Short Test succeeded, (no results were provided), which then initiated automatically the Long Test which immediately stalled before even reaching 1 percent.  Held the power button down to shutdown the laptop.

 

I'll try booting with the USB again, I have the BIOS boot options set correctly to use the USB stick, but I'll try again for you.

[BrianDrab]

Unfortunately it looks as though your hard drive has bit the dust. When the drive fails a low level BIOS test (like the short and long tests you performed) it's usually not a good thing. Do you know if you still have a warranty on your computer? If you are uncertain you may be able to check here. If you do, HP will likely replace the drive.

 

You also have the option of getting a second opinion by our hardware experts. You can start a new post in the appropriate forum here. I would reference this post so they know what has been done so far.

 

I'm hoping that you have backups of anything critical on your hard drive. If not, I personally know the feeling of losing data and understand how horrible it is. If your data is valuable enough, there are data recovery services that you can send your drive to. They are not cheap but work miracles with dead drives. The one that I've had personal experience with is Kroll Ontrack.

 

Please let me know if you have any other questions and again I'm sorry we couldn't do more.

[Dakeyras]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

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