[aerogurl]

 

I woke up today to this virus in my internet explorer. I can not even close the tab. I have researched lots of sites and tried to follow instructions but none would work because its a 8.1RT tablet. I have tried to download several antivirus programs but they will not run or install on the tablet, they say all programs need to come from the Windows Store... however the store has NO programs to help me. PLEASE HELP. I'm not a computer novice but this is my first tablet.

 

Thank you,

Dana

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Hi there!

 

Fair warning, I don't know a lot about Windows RT, but I'll be happy to give this a try. See if you can perfom the following steps and we'll take it from there.

 

Scan with OTL

Please download OTL by OldTimer and save the file to your desktop.

• Right-click on icon and select Run as Administrator to start the tool.
• Make sure that Scan All Users, LOP check and Purity check are ticked.
• For 64-bit systems only - make sure that Include 64-bit option is also ticked.
• Sections Processes, Modules, Services, Drivers, Standard Registry are set to Use Safelist.
• Section Extra Registry is also set to Use Safelist.
• Under the Custom Scans/Fixes bar in the box paste in the following:
• Push Run Scan and wait patiently.
• Two notepad windows will be opened after this run: OTL.txt (maximized) and Extras.txt (minimized).

Please include the content of both logfiles in your next reply.

 

[Biscuithd]

Hi there!

 

Fair warning, I don't know a lot about Windows RT, but I'll be happy to give this a try. See if you can perfom the following steps and we'll take it from there.

 

Scan with OTL

Please download OTL by OldTimer and save the file to your desktop.

• Right-click on icon and select Run as Administrator to start the tool.
• Make sure that Scan All Users, LOP check and Purity check are ticked.
• For 64-bit systems only - make sure that Include 64-bit option is also ticked.
• Sections Processes, Modules, Services, Drivers, Standard Registry are set to Use Safelist.
• Section Extra Registry is also set to Use Safelist.
• Under the Custom Scans/Fixes bar in the box paste in the following:
• Push Run Scan and wait patiently.
• Two notepad windows will be opened after this run: OTL.txt (maximized) and Extras.txt (minimized).

Please include the content of both logfiles in your next reply.

 

[Biscuithd]

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