[reecesanford]

Would be very grateful for some help please.

My laptop seems to be getting slower and slower. Slow start up, hangs alot or crashes when opening web pages and freezes.

 

Could someone take a look at things to see if they can find any obvious issues please.

 

Thanks

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   reecesanford

 

Before we can help we need some information about your computer hardware and software, please download then run Speccy (free) and post the resultant url for us please, details here hopefully it will just be a case of tidying up the hard drive.

[phillpower2]

   reecesanford

 

Before we can help we need some information about your computer hardware and software, please download then run Speccy (free) and post the resultant url for us please, details here hopefully it will just be a case of tidying up the hard drive.

[reecesanford]

Thanks for your help.

http://speccy.pirifo...EUYDSJYYuI55GUZ

[phillpower2]

Hello reecesanford,

 

Nothing of note in Speccy other than your choice of AV software, Norton is a hog on system resources and is known to slow down ones computer, if it is the paid for version I would suggest that you temporarily uninstall it and try another free AV such as Avast or Microsoft Security Essentials to see if performance improves, you would need to write down your licence key number first and use the correct uninstall tool from here if nothing improves you can reinstall it if you wish but be sure to disable Windows own Firewall as this is also shown to be running in Speccy.

 

Once we have an update we will know what to suggest next.

 

You are welcome btw 

[Jared44]

Can you download and run DPC Latency Checker to see if it finds anything.

 

http://www.thesycon....ncy_check.shtml

 

Run it for about 30 seconds to a minute and see if any bars go red, if they do then post back a picture of the graph and we can perform the next step.

[reecesanford]

Can you download and run DPC Latency Checker to see if it finds anything.

 

http://www.thesycon....ncy_check.shtml

 

Run it for about 30 seconds to a minute and see if any bars go red, if they do then post back a picture of the graph and we can perform the next step.

 

 

All done and no red bars.

[Jared44]

When you say it crashes or hangs is this the whole computer or certain applications?

[reecesanford]

Hello reecesanford,

 

Nothing of note in Speccy other than your choice of AV software, Norton is a hog on system resources and is known to slow down ones computer, if it is the paid for version I would suggest that you temporarily uninstall it and try another free AV such as Avast or Microsoft Security Essentials to see if performance improves, you would need to write down your licence key number first and use the correct uninstall tool from here if nothing improves you can reinstall it if you wish but be sure to disable Windows own Firewall as this is also shown to be running in Speccy.

 

Once we have an update we will know what to suggest next.

 

You are welcome btw 

 

Have removed Norton which although i paid for im willing to see how it runs without it.

Although when it was running windows firewall was OFF.

Downloaded MSE and seeing how it goes. Will let you know.

[reecesanford]

When you say it crashes or hangs is this the whole computer or certain applications?

 

Whole computer is slow. Certain applications will hang for awhile and i end up having to Ctrl,Alt,Delete to stop the process.

[Jared44]

Hmm. Interesting.

normally the hardware isn't powerful enough for the OS and applications which is usually the case with these types of problems.

 

However looking at your hardware specs I don't think that's the case at all as you certainly have a good enough laptop.

 

Can you take a look at the resource monitor to see what's happening when things run slowly, or even crash.

[phillpower2]

No disrespect intended Jared44 but can we first see how things are with Norton removed, too many cooks etc   

 

How are things without Norton reecesanford!

[Jared44]

No problem, it's always best when people discuss solutions rather than trying to shun other people.

 

Norton, as Phill said, is a huge resource hog (and causes lots of problems on a lot of machines) so it wouldn't surprise me if it's the cause but we'll see soon.

[phillpower2]

The intention was not to shun Jared44  , a second pair of eyes (or more) is most helpful but inundating a member with information/suggestions can be intimidating and confusing to people as they may not know who or what they should be responding to 

[reecesanford]

No disrespect intended Jared44 but can we first see how things are with Norton removed, too many cooks etc   

 

How are things without Norton reecesanford!

pretty good thanks mate. will stick with it.

 

cheers

[phillpower2]

 Just to clarify, have you uninstllaled Norton and are using an alternative AV software and things are ok!

 

Just a btw, Speccy shows that Windows Firewall was running (like Speedfan etc it does not always get things spot on).

 

Running: Windows Audio Endpoint Builder

Running: Windows Connect Now - Config Registrar

Running: Windows Event Log

Running: Windows Firewall

Running: Windows Font Cache Service

Running: Windows Image Acquisition (WIA)

Running: Windows Live ID Sign-in Assistant

Running: Windows Management Instrumentation

Running: Windows Media Player Network Sharing Service

Running: Windows Search

Running: Windows Update