[mylittlecathy]

Finally get it work!!!  Here is the Checkup log....

 

 Results of screen317's Security Check version 0.99.87  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 10 Out of date!
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Java 7 Update 67  
 Adobe Flash Player 9 Flash Player out of Date!
 Adobe Flash Player 10 Flash Player out of Date!
 Adobe Flash Player 15.0.0.152  
 Adobe Reader 9 Adobe Reader out of Date!
 Mozilla Firefox (32.0.3)
````````Process Check: objlist.exe by Laurent````````  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````
 

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Hello

Great news, your logs are CLEAN! but we still have a few things we need to address namely:

• I need to remove the tools we installed on your machine.
• We also have some programs on your machine that need updating to help protect you in the future.
• I also have some tips and information to help protect you in the future.

Step 1: Tool Removal with Delfix and Creation of a clean restore point

• Download Delfix from here
• Ensure Remove disinfection tools is ticked
  Also tick:
  • Create registry backup
  • Purge system restore
  
• Click Run

The program will run for a few moments and then notepad will open with a log. Please paste the log in your next reply.

You can uninstall ESET Online Scanner at this time.

I recommend keeping Malwarebytes Anti-Malware installed. Make sure to update it and run it at least once a week. If it finds things such as PUP's (Potentially Unwanted Programs) you can delete those with no worries. However, if it finds something like a trojan, come see us.


Step 2: Program Uninstalls, Program Updates, and Installation of FileHippo


Please uninstall the following programs from your machine, as you have the most current version on your machine and have no need of the older versions.

• Adobe Flash Player 9
• Adobe Flash Player 10

Updating Adobe Reader

• Malware will exploit any vulnerabilities it can find in outdated software. If you are using Adobe Reader for reading pdf files, try using FoxIt Reader. It is a very capable alternative to Adobe.
• Please click here to download FoxIt Reader.
• If you wish to continue to use Adobe Reader, then please update it by clicking here.
• Please remember to uncheck the options to install the Chrome Toolbar and Google Chrome as your default browser.

Keeping your software updated

Another weapon against malicious programs and viruses is to keeping other programs updated. There are several programs out there that can check for out of date programs on your computer. One is Filehippo. You can run this on a weekly or monthly basis to check your programs for updates and then it will provide a link for you to download them.

Download Filehippo Updatechecker


Step 3: Tips, Information, and Optional Installation of UnChecky


Watch what you open in your emails. If you get an email from an unknown source with any attached files, do not open it.

Be careful of the websites you visit.

When installing new programs, don't be "click happy" and click through the screens. Many programs come with adware in them and are set to install them by default. Several programs require that you uncheck or select no to prevent the installation. Take you time and read each screen as you go.

To help protect yourself while on the web, I recommend you read How did I get infected in the first place?

Installation of Unchecky

This is a very good little program that will automatically uncheck any boxes during a software installation. This helps prevent the software from installing any malware that is by default checked while the program is being installed.

Click here to be taken to Unchecky.com

Click the very large Download button.

Click Save

Once downloaded, double click the program (Vista, Win 7, and 8, right click and Run as Administrator)

Once open, click the Install button.





Then click Finish




Unchecky is now installed and will help you keep unwanted check boxes unchecked.

Are there any further issues I can assist you with?

[pystryker]

Hello

Great news, your logs are CLEAN! but we still have a few things we need to address namely:

• I need to remove the tools we installed on your machine.
• We also have some programs on your machine that need updating to help protect you in the future.
• I also have some tips and information to help protect you in the future.

Step 1: Tool Removal with Delfix and Creation of a clean restore point

• Download Delfix from here
• Ensure Remove disinfection tools is ticked
  Also tick:
  • Create registry backup
  • Purge system restore
  
• Click Run

The program will run for a few moments and then notepad will open with a log. Please paste the log in your next reply.

You can uninstall ESET Online Scanner at this time.

I recommend keeping Malwarebytes Anti-Malware installed. Make sure to update it and run it at least once a week. If it finds things such as PUP's (Potentially Unwanted Programs) you can delete those with no worries. However, if it finds something like a trojan, come see us.


Step 2: Program Uninstalls, Program Updates, and Installation of FileHippo


Please uninstall the following programs from your machine, as you have the most current version on your machine and have no need of the older versions.

• Adobe Flash Player 9
• Adobe Flash Player 10

Updating Adobe Reader

• Malware will exploit any vulnerabilities it can find in outdated software. If you are using Adobe Reader for reading pdf files, try using FoxIt Reader. It is a very capable alternative to Adobe.
• Please click here to download FoxIt Reader.
• If you wish to continue to use Adobe Reader, then please update it by clicking here.
• Please remember to uncheck the options to install the Chrome Toolbar and Google Chrome as your default browser.

Keeping your software updated

Another weapon against malicious programs and viruses is to keeping other programs updated. There are several programs out there that can check for out of date programs on your computer. One is Filehippo. You can run this on a weekly or monthly basis to check your programs for updates and then it will provide a link for you to download them.

Download Filehippo Updatechecker


Step 3: Tips, Information, and Optional Installation of UnChecky


Watch what you open in your emails. If you get an email from an unknown source with any attached files, do not open it.

Be careful of the websites you visit.

When installing new programs, don't be "click happy" and click through the screens. Many programs come with adware in them and are set to install them by default. Several programs require that you uncheck or select no to prevent the installation. Take you time and read each screen as you go.

To help protect yourself while on the web, I recommend you read How did I get infected in the first place?

Installation of Unchecky

This is a very good little program that will automatically uncheck any boxes during a software installation. This helps prevent the software from installing any malware that is by default checked while the program is being installed.

Click here to be taken to Unchecky.com

Click the very large Download button.

Click Save

Once downloaded, double click the program (Vista, Win 7, and 8, right click and Run as Administrator)

Once open, click the Install button.





Then click Finish




Unchecky is now installed and will help you keep unwanted check boxes unchecked.

Are there any further issues I can assist you with?

[mylittlecathy]

Delfix log...

 

# DelFix v10.8 - Logfile created 03/10/2014 at 13:57:56
# Updated 29/07/2014 by Xplode
# Username : Owner - CATHY-LAPTOP
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)

~ Removing disinfection tools ...

Deleted : C:\_OTL
Deleted : C:\FRST
Deleted : C:\AdwCleaner
Deleted : C:\TDSSKiller.3.0.0.40_19.09.2014_22.24.32_log.txt
Deleted : C:\Users\Owner\Desktop\Fixlog.txt
Deleted : C:\Users\Owner\Desktop\FRST64.exe
Deleted : C:\Users\Owner\Desktop\JRT_NEW.exe
Deleted : C:\Users\Owner\Desktop\SecurityCheck.exe
Deleted : C:\Users\Owner\Downloads\Addition.txt
Deleted : C:\Users\Owner\Downloads\AdwCleaner.exe
Deleted : C:\Users\Owner\Downloads\esetsmartinstaller_enu(1).exe
Deleted : C:\Users\Owner\Downloads\esetsmartinstaller_enu.exe
Deleted : C:\Users\Owner\Downloads\Extras.Txt
Deleted : C:\Users\Owner\Downloads\FRST.txt
Deleted : C:\Users\Owner\Downloads\JRT.exe
Deleted : C:\Users\Owner\Downloads\OTL.Txt
Deleted : C:\Users\Owner\Downloads\OTL(1).exe
Deleted : C:\Users\Owner\Downloads\OTL.exe
Deleted : HKLM\SOFTWARE\OldTimer Tools
Deleted : HKLM\SOFTWARE\AdwCleaner

~ Creating registry backup ... OK

~ Cleaning system restore ...

Deleted : RP #2 [OTL Restore Point - 9/30/2014 10:49:32 PM | 10/01/2014 05:49:32]
Deleted : RP #3 [Windows Update | 10/01/2014 16:53:51]

New restore point created !

########## - EOF - ##########
 

 

I don't have any question, Thanks for helping me to get my clean laptop back!!!  Will follow your tips and be more careful next time.

 

Thank you VERY VERY MUCH!!!

[pystryker]

I don't have any question, Thanks for helping me to get my clean laptop back!!! Will follow your tips and be more careful next time.



Thank you VERY VERY MUCH!!!

You're quite welcome. Don't hesitate to come back if you need us again.

Safe surfing

Pystryker

[pystryker]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

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