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Restoring identity in Outlook - Wiped out EVERYTHING!


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#1
lnijjar

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Today, randomly, while trying to read one email - Outlook promoted me several time to restore my outlook identity.  I've done this in the past with no issues - this time when it opened back up - ALL my folders, ALL my emails - ALL my accounts - GONE.

 

I'm on a iMac    Office 2011 

 

Any ideas?


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#2
SpywareDr

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If it was mine, I'd restore my latest backup.


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#3
lnijjar

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No back up was done.


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#4
SpywareDr

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:confused: Ouch!

 

Live and learn? :(


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#5
ruggie_uk

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This link may help: http://www.office.mv...g/database/#db1

 

It details where the identities are stored.

 

You may find you have multiple identities and you are somehow using the wrong one.


Edited by ruggie_uk, 14 October 2014 - 04:32 PM.

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#6
lnijjar

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Thank you GeekU Senior!! I'll go check it out.  I actually did find my software ...so that's a good start if I need to wipe it off my Mac


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#7
lnijjar

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SIMPLE SIMPLE FIX!!!  I went through the multiple identities until I found the one that had a messages folder - made it my default identity..and ALL CAME BACK!!!! OMG!! SO SO SO Happy!


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#8
ruggie_uk

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Excellent :D
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