Ok, I've done something wrong. I got mixed up in Step 2. I couldn't figure out how to move the stuff to the desktop, and I'm not even certain that I found the correct files to move. When I tried to complete the "Fix" option, I got an error message (see attachment). HELP!
Not a problem Both FRST and the fixlist.txt must be on the Desktop.
Two things to check:
Do you have FRST64 on your Desktop?
If no, please go to C:\Users\April\Downloads .
Once there locate FRST64.exe (Farbar Recovery Scan Tool) right click and select cut.
Then right click on an empty spot on your Desktop and choose Paste.
FRST is now on your Desktop. That's one.
Since you have Windows 7, the default location for downloads is the Downloads folder.
To have fixlist.txt located in Post 12 download to the Desktop instead:
Click on the Post 12, Step 2 fixlist.txt.
When the Download strip window pops up on the bottom of your screen first click the arrow button
Then click Save As
Then choose Desktop from the left side panel.
This will set fixlist.txt onto your Desktop.
• If it just so happens to save to another location, right click the fixlist.txt page icon and select Cut then right click on Desktop and select Paste.
Following this, please continue with Step 2.
Please let me know how you get on