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IE & Mozilla browsers hijacked by hao123.com [Solved]


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#16
BrianDrab

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Great News. Let's do some final checks to make sure there's nothing else amiss.

 

Step#1 - FRST Fix

**Please note that this one may take several minutes to run. It may say Not Responding (which means it's running oddly enough) however let it run to completion. ** 

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Download attached file and save it to the Desktop. Attached File  fixlist.txt   10bytes   37 downloads
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
 
2. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
3. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
4. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.

 

 

Step#2 - Security Check
 
1. Download Security Check from here or here.
2. Save it to your Desktop.
3. Right-click SecurityCheck.exe and select Run as administrator. Follow the onscreen instructions inside of the black box.
4. A Notepad document should open automatically called checkup.txt; please post the contents of that document.
Note: Don't be alarmed if the process runs for 10 to 15 minutes before completing. If it runs for over 30 minutes, just close the program and try running it again.

NOTE: If SecurityCheck aborts and you get the following message: UNSUPPORTED OPERATING SYSTEM! ABORTED! try rebooting the system and then run SecurityCheck again.

 

 

Step#3 - Malwarebytes Scan

 

  • Download Malwarebytes to your desktop from here.
  • Right-click on the file that is downloaded to your desktop and select Run as administrator.
  • Select the appropriate language and click OK.
  • Click Next.
  • Select "I accept the agreement" and click Next.
  • Click Next
  • Change the install path if desired. Normally you will keep this as is. Click Next.
  • Click Next again.
  • Click Next again.
  • Click Install.
  • Uncheck "Enable free trial of Malwarebytes Anti-Malware Premium".
  • Click Finish
  • If an update is found you will be prompted to download and install. Go ahead.
  • Click the Scan button at the top of the form and then click Scan Now.
    2.JPG
  • Once the scan completes click the View detailed log link.
    3.JPG
  • Then click the Copy to clipboard button and paste into your next post.
    4.JPG

 

 

  

 

Items for your Next Post

1. FRST Fix log

2. Security Check log

3. Malwarebytes log

4. Did you happen to set a policy on your machine to turn off Low Disk Space warnings?


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#17
zennyboy1984

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hi Brian,

 

as mentioned i have malwarebytes anti malware already installed prior to your previous message. It is however showing a message that my program version is out of date, a new version of malwarebytes is ready to be installed, should i click yes, and perform step #3  (doing just the scan part, after step 1 and 2) or should i uninstall my current malwarebytes and perform #step 3 from start.

 

Zen


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#18
BrianDrab

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Go ahead and click Yes and then continue the steps with your current install. Thank you.


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#19
zennyboy1984

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hi brian i have not set a policy on my machine to turn off Low Disk Space warnings before.

 

Here's the requested logs:

 

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 21-10-2014
Ran by zenny at 2014-10-21 18:59:57 Run:2
Running from C:\Users\zenny\Desktop
Loaded Profile: zenny (Available profiles: zenny)
Boot Mode: Normal
==============================================

Content of fixlist:
*****************
EmptyTemp:
*****************

EmptyTemp: => Removed 780.2 MB temporary data.


The system needed a reboot.

==== End of Fixlog ====

 

Results of screen317's Security Check version 0.99.89  
 Windows 7  x64 (UAC is enabled)  
 Out of date service pack!!
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
Microsoft Security Essentials   
 Antivirus up to date!  
`````````Anti-malware/Other Utilities Check:`````````
 Adobe Flash Player 15.0.0.152  
 Adobe Reader XI  
 Mozilla Firefox 32.0.3 Firefox out of Date!  
 Google Chrome 37.0.2062.124  
 Google Chrome 38.0.2125.104  
````````Process Check: objlist.exe by Laurent````````  
 Microsoft Security Essentials MSMpEng.exe
 Microsoft Security Essentials msseces.exe
 Malwarebytes Anti-Malware mbamservice.exe  
 Malwarebytes Anti-Malware mbam.exe  
 mbamscheduler.exe    
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````

 

 

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 10/21/2014
Scan Time: 7:25:09 PM
Logfile:
Administrator: Yes

Version: 2.00.3.1025
Malware Database: v2014.10.21.04
Rootkit Database: v2014.10.20.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 7
CPU: x64
File System: NTFS
User: zenny

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 316521
Time Elapsed: 6 min, 19 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)
 


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#20
BrianDrab

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Great job. Your machine is clean. Following is one final fix to remove the low disk space policy and some important recommendations/information for you. You are using an older version of Firefox and should update to the newest version. In addition your missing a Service Pack for Windows 7. It's critical that you download and install this service pack to stay protected. You can download it from here.

 

1. Final FRST Fix
 
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Download attached file and save it to the Desktop. Attached File  fixlist.txt   239bytes   39 downloads
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
 
2. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
3. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
4. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.

 

 

 
2. Clean Up!
We need to remove all the tools that we used so that should you ever be re-infected, you will download updated versions which may have updated detection logic.
Download Delfix from here.
 

1. Ensure all options are checked..

2. Click Run.

Note: The program will run for a few moments and then notepad will open with a log. Please paste the log in your next reply.
 
3. Windows Updates
Another essential task is to keep your computer updated with the latest operating system patches and security fixes. Windows Updates are constantly being revised to combat the newest hacks and threats. Microsoft releases security updates that help your computer from becoming vulnerable. It is best if you have these set to download automatically. Follow the instructions below to ensure your settings are optimal.
1. Click the Start Orb in the lower left corner of the screen.
2. Type Windows Update in the search box that appears
3. Click on the Windows Update program that appears in the search results.
Windows%20Update.JPG

4. Click on Change Settings.
CheckForUpdates.JPG

5. Select "Install updates automatically (recommended)" from the Important updates drop-down.
WUChangeSettings.JPG

6. Choose a day and a time when you know the computer will be on and connected to the internet. The default is 3:00AM every day.
7. Ensure that all of the other check boxes are checked.
8. Click OK.

 
4. Keeping Programs Updated
You need to ensure that any programs installed on your machine are kept current. The bad guys exploit vulnerabilities that are found in older versions of software. A very good piece of software that keeps your programs up-to-date is Secunia Personal Software Inspector (PSI). You can download and install it from here. You can read more information about this free software as well as a video walkthrough from here.
 
Another alternative and popular software program for keeping your programs current is FileHippo Update Checker. Some people prefer this one.
 
1. Please download FileHippo update checker from here and save to your desktop.
2. Double-click the FHSetup.exe file that was downloaded and accept all the defaults to install the program.
3. The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases. Once updates are found you will see information
    from your task bar as follows. If you click on this informational message you will be take to a website showing the programs that you have that are outdated and links will be provided to the updates.
Capture.JPG

 

 
5. Keeping Java Updated
WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java. You can read more about this here.
I would recommend that you completely uninstall Java unless you need it to run an important software. If you need it or are unsure or uncomfortable with removing it then I would recommend that you disable Java in your browsers until you need it and then enable it at that time. (See How to diasble Java in your web browser and How to unplug Java from the browser). If you don't uninstall it, it's also important that you follow the directions below to update to the latest version of Java.
 
1. Go to this page to download the latest version of Java SE Runtime Environment JRE 7 Update 51.
2. When you click this link you will need to click the "Accept License Agreement" radio button and then click on the "Windows x86 Offline" installer link. You will notice that there is also a Windows x64 link option, however even if you are using a 64-bit operating system, it's very likely you aren't running a 64-bit browser and should only download the "Windows x86 Offline" installer. To determine if you are using a 64-bit browser you can follow http://www.java.com/...4bit.xml#verify">these
instructions. If you find that you ARE using a 64-bit browser then you can download the "Windows x64" one.
Java.JPG

3. Once you click on the appropriate link, please download this to your Desktop like we have with all of our tools.
4. Close any programs you may have running - especially your web browser.
5. Now we need to uninstall all versions of Java that are currently on your machine before we install the newest version. Go to Add/Remove programs (instructions are here) and uninstall any item that appears in the list that has the following as part of the name: J2SE, Java 2, Java SE or Java Runtime Environment.
6. Reboot your computer once all Java components are removed.
7. Then from your desktop, right click on the file that was downloaded (jre-7u51-windows-i586.exe or jre-7u51-windows-x64.exe) and select Run as an Administrator to install the latest version. Accept all the defaults and you're good to go.

Note: Java has been notorious for installing foistware (software downloaded without the users knowledge). If you follow the instructions I provided no foistware will be installed but that doesn't mean it won't in the future. While performing the install of this software or any software for that matter, pay attention to each screen and ensure you uncheck any extra software that you don't want installed (i.e. Ask Toolbar, Chrome Browser, etc.).
 
6. Keep Adobe Reader Updated
Check to see what the latest major version of Adobe Reader is here. The full version is something like 11.0.06 for example but the major version is just the first number before the period so 11 in this case or XI.
Verify what version you have by doing the following.
1. Open Adobe Reader
2. Click Help on the menu at the top
3. Select About Adobe Reader

If your major version matches the major version from Adobe then perform the following steps.
1. Open Adobe Reader
2. Click Help on the menu at the top
3. Click Check for Updates
4. Allow any Updates to be downloaded and installed
5. If asked to reboot, please do.
6. Repeat these steps until you are told that no updates are available.

If your major version is lower than the major version from Adobe then perform the following steps.
1. Uninstall Adobe Reader. Click here for instructions on how to uninstall a program.
2. Install the newest version from this website.
Note: Make sure to uncheck the Optional Offer (i.e. Google Chrome, Google Toolbar) unless you really want it.

NOTE: You should disable JavaScript in the program as this is a highly exploitable method for the bad guys to get in your machine. Follow these instructions to disable it in Adobe Reader.
1. Open Adobe Reader
2. Select Edit from the menu and select Preferences
3. Click on JavaScript in the left column and uncheck Enable Acrobat JavaScript.
4. Click OK and close the program.

NOTE: Many installers, including Adobe Reader, offer third-party downloads that are installed automatically when you do not uncheck certain checkboxes. While most of the time not being malicious you usually do not want these on your computer. Be careful during the installation process and you will avoid seeing tons of new unwanted toolbars in your favorite web browser.

 

7. Antivirus - Preventative

Note: Let's keep Malwarebytes installed as it's a fantastic piece of software. Malwarebytes is not actively monitoring your machine so it won't conflict with the Antivirus that you decide to install. I would recommend that you open up this program, allow it to update and scan your machine at least quarterly...monthly if you can.
 
8. Crypto Warning!!!! - Complete Data Loss can occur!
There are particularly nasty infections out there at the moment that encrypt your data and hold it for ransom. You may read more about this here.

  • Download CryptoPrevent free for home use here following the instructions below.
  • Save the file to your desktop from the link above and then open the program by clicking Run when prompted from your browser or by going to the desktop where the file was saved and double-clicking.
  • Accept all the defaults during the install. The last screen of the install has a checkmark in "Launch CryptoPrevent". This is good and will launch the program once you click Finish.
  • You will get a prompt asking if you purchased a Product Key for Automatic Updates. You can answer No.
  • You will then be prompted to learn more about automatic updates or if you want to purchase a key. This is up to you but you don't have to.
  • You will then be prompted to apply all default protections. Answer Yes.
  • You may get a message stating that Windows Sidebar and Desktop Gadgets are a major security vulnerability and asking you if you want to disable them. If you don't use these features, answer Yes.
  • That's it. The protection is in place.

Note: The free version doesn't provide automatic updates. Periodically, you should open up the program (there is a shortcut on your desktop now) and select the Updates! menu....and select Check for Updates to see if there are any as this infection has serious consequences.
 
Updates.JPG
 

 

OK, all the best, and stay safe!
 
Items for your next post.

1. Contents of the FRST Fix log
2. Contents of the Delfix log.


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#21
zennyboy1984

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Hi brian,

 

i did step 2 and it removed the fixlog.txt generated in step 1. I forgot to copy the log from step 2.

 

should i redo step 1 then 2 again.

 

Zenny


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#22
BrianDrab

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No, that's OK. Go ahead and post the Delfix log only. Thank you.


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#23
zennyboy1984

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Hi Brian,

 

# DelFix v10.8 - Logfile created 27/10/2014 at 20:53:31
# Updated 29/07/2014 by Xplode
# Username : zenny - ZENNY-PC
# Operating System : Windows 7 Ultimate  (64 bits)

~ Activating UAC ... OK

~ Removing disinfection tools ...

Deleted : C:\FRST
Deleted : C:\AdwCleaner
Deleted : C:\Users\zenny\Desktop\FRST-OlderVersion

~ Creating registry backup ... OK

~ Cleaning system restore ...


New restore point created !

~ Resetting system settings ... OK

########## - EOF - ##########


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#24
Dakeyras

Dakeyras

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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